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JOB DESCRIPTION: HEALTHCARE WORKER
AND HOME CARER
Reports to: Registered manager or supervisor
Purpose of role
To support customers with all aspects of their
day-to-day living, so they can enjoy the best
possible quality of life. You will mostly work alone
with the customer in their home. Providing care
and support offers many rewards but can also be
challenging. Compassion, good communication
skills and a calm and caring manner are essential
for this important role in our company.
Key responsibilities
To provide safe, reliable, compassionate care
and support to meet the individual needs and
wishes of each customer. Each person is unique
therefore you must respect each customers’
choice about how their care and support is given
and promote their dignity at all times.
You may be the only person the customer sees
over a period of time, it is therefore essential to
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report any changes or causes for concern to your
line manager promptly. You need to be clear
about when to seek help and advice in order to
keep customers safe and promote their well-
being.
Duties
Care and support
Give anti-discriminatory care and support that
values the whole person rather than merely
seeing a list of care needs. Carefully listen and
observe how each customer prefers their care
and support to be delivered on a day-to-day
basis. Help them make their own decisions so
they can be as independent as possible.
Follow the instructions in the care and support
plan agreed with each customer. This may
include:
All aspects of personal care such as
showering and bathing, dressing and
grooming, dental hygiene, toileting and
continence care
Assisting with medicines, ordering and
collecting prescriptions or returning
unwanted medicines to the pharmacy
for safe disposal
Supporting the customer to eat and
drink well. For example, helping the
customer to plan what to eat and drink,
giving gentle encouragement, shopping,
preparing and serving food and drinks,
clearing the table, washing up and
keeping the kitchen area clean and tidy,
agreeing with the customer how to store
food safely and when to dispose of out
of date produce
Safely using aids and personal
equipment in a manner that respects the
dignity of customers. For example,
walking frames, wheelchairs, manual
and electric hoists, sliding sheets and
moving boards, hearing aids and other
physical aids
Housework such as dusting, tidying,
washing floors, vacuuming and
sweeping, doing the laundry and ironing,
making beds and changing the linen
Social and physical activities or mental
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stimulation such as keeping in touch
with friends/relatives, taking a customer
out shopping or to social activities,
hobbies such as reading, photo albums,
games, etc.
Supporting a customer through
temporary and terminal illness, including
end of life care, hospital appointments,
liaising with community health support
and families
Record and report
The care and support that you provide
and assistance with medicines
Changes to a customer’s condition or
other concerns e.g. faulty equipment or
hazards in the home
Response to emergencies, accidents,
incidents and safeguarding matters
Contact with families, representatives or
carers and other professionals
Other matters as required by Bluebird
Care procedures
Keep all information about customers
and their families secure and
confidential except where policy
requires you to share, to protect the
interests of our customers
Work well as part of the Parisse Care team
Follow Parisse Care policies,
procedures and guidance at all times
Take part in staff and customer
meetings
Attend training activities, supervisor and
appraisal meetings
This list is not exhaustive and you may be asked
to carry out additional duties. We will provide you
with full training in line with regulatory
requirements.
Role specification
This provides a picture of the skills, knowledge
and experience you must have to carry out the
role. You should demonstrate how you meet the
‘essential criteria’ by giving examples where
possible. We will use this information to select
suitable applicants for this post.
72A Frimley Close, CR0 0RB, New Addington

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