We are recruiting for a fluent German and English speaking Client Services Operations Specialist, preferably with SAP Order Management experience to actively manage client accounts. Candidates must have the right to live and work in the UK.
Key Activities
Your role will involve active management of several client accounts within a specific region, including the set up and amendment of master data, processing orders, shipments, complaints, and queries. You’ll be responsible for storage and organisation of data related to the role, in line with agreed guidelines, to ensure compliance and accuracy.
When required, you will also support customers in other regions, with hands-on management of customer purchase orders, tracking, invoicing, filing, and answering general order-related customer queries. Proactive Interaction with both external and internal customers/clients via a variety of mediums will be key to the role.
You will liaise and collaborate with other departments within the business including, but not limited to, Commercial Teams and Supply Chain and Logistics, with a view to sharing customer information and facilitating best practice across the business. You will actively participate in cross-functional initiatives and meetings, to help you understand additional customer and business needs
Experience required:
Experience of SAP Order Management is preferred
Fluency, written and spoken German and English are essential
Experience of export in either a customer service or logistics background is preferred
Competent in the use of Microsoft Office tools
Working knowledge of Quality Management Systems and their function and usage in a regulated environment is preferred
Business knowledge in relation to finance and distribution process and how this relates to client services
Minimum 2 years’ logistics, supply chain or client services experience in a business-to-business environment
Experience within the pharmaceutical, medical device or healthcare sectors or heavily regulated environments would be preferred
At Recordati we believe in people! Inspired by our purpose - unlocking the full potential of life - we are committed to creating a diverse environment and cultivating a culture of inclusion. We strive to continually lead with our values and beliefs, enabling our employees to bring their whole selves to work and develop their potential.
We are proud to be an equal opportunity employer. We recruit, develop and reward without regard to, amongst others, gender, sexual orientation, gender identity or expression, national origin, age, physical or mental ability, race, ethnicity, political or religious belief.
Key Activities
Your role will involve active management of several client accounts within a specific region, including the set up and amendment of master data, processing orders, shipments, complaints, and queries. You’ll be responsible for storage and organisation of data related to the role, in line with agreed guidelines, to ensure compliance and accuracy.
When required, you will also support customers in other regions, with hands-on management of customer purchase orders, tracking, invoicing, filing, and answering general order-related customer queries. Proactive Interaction with both external and internal customers/clients via a variety of mediums will be key to the role.
You will liaise and collaborate with other departments within the business including, but not limited to, Commercial Teams and Supply Chain and Logistics, with a view to sharing customer information and facilitating best practice across the business. You will actively participate in cross-functional initiatives and meetings, to help you understand additional customer and business needs
Experience required:
Experience of SAP Order Management is preferred
Fluency, written and spoken German and English are essential
Experience of export in either a customer service or logistics background is preferred
Competent in the use of Microsoft Office tools
Working knowledge of Quality Management Systems and their function and usage in a regulated environment is preferred
Business knowledge in relation to finance and distribution process and how this relates to client services
Minimum 2 years’ logistics, supply chain or client services experience in a business-to-business environment
Experience within the pharmaceutical, medical device or healthcare sectors or heavily regulated environments would be preferred
At Recordati we believe in people! Inspired by our purpose - unlocking the full potential of life - we are committed to creating a diverse environment and cultivating a culture of inclusion. We strive to continually lead with our values and beliefs, enabling our employees to bring their whole selves to work and develop their potential.
We are proud to be an equal opportunity employer. We recruit, develop and reward without regard to, amongst others, gender, sexual orientation, gender identity or expression, national origin, age, physical or mental ability, race, ethnicity, political or religious belief.
- Experience
- Required
- Languages
- English – Expert
German – Expert
- Employment
- Full-time
- Schedule
- Monday to Friday (hybrid working)
- Salary
- £30,000 – £34,000 yearly
- Benefits
- annual bonus, private healthcare, paid holidays, pension
Breakspear Way, HP2, Hemel Hempstead
Customer ServiceHemel Hempstead
Global pharmaceutical company • More than 250 Employees
Hiring on JOB TODAY since May, 2024
Recordati is a global pharmaceutical company, listed on the Italian stock exchange, with over 4,450 employees. We develop and commercialise medicines to serve people living with common diseases, as well as rare diseases.
Karen KitchenerActive 25 days ago