Contract Manager

We are looking for experienced manager to join our team at Millions Lounge & Restaurant in Chadwell heath Job Responsibilities: Operations Management Oversee daily lounge operations (opening, closing, shift schedules). Ensure consistent quality of sheesha preparation, coal service, and hygiene. Monitor inventory of tobacco, coals, hookah equipment, and consumables. Ensure lounge ambiance is clean, inviting, and appropriate (music, lighting, seating). 2. Staff Supervision Hire, train, and manage staff (waiters, sheesha preparers, cleaners). Delegate duties and create shift schedules. Ensure staff follow safety and hygiene standards. Resolve any internal team issues or conflicts. 3. Customer Service Greet guests and handle complaints or special requests. Ensure fast, friendly, and knowledgeable service. Monitor table turnover and guest satisfaction. Build relationships with regular customers. 4. Compliance and Safety Ensure compliance with local health and safety regulations, including ventilation and fire safety. Follow laws regarding age restrictions and smoking indoors (depending on location). Maintain licenses related to tobacco use, food handling, or alcohol (if served). Conduct regular inspections of hookah equipment for cleanliness and safety. 5. Financial Management Handle cash and POS systems; reconcile daily sales. Monitor expenses, control waste, and order supplies. Help set pricing, promotions, or loyalty programs. Report financial and performance metrics to owners. 6. Marketing and Promotions Plan events (e.g., themed nights, live music, football screenings). Run or oversee social media accounts and local advertising. Collaborate with influencers or loyalty schemes. Job Requirements: - Previous experience in a restaurant or shisha lounge environment is preferred - Flexibility to work evenings and Working hours betweImmediate start

We are looking for a super star to help us succeed with the expansion of our restaurant space both in the daytime and night time. You will need to be leader of people and someone who can inspire, motivate, and develop talent organically. This is about the guest so someone who is customer focused is essential. Commercially minded and someone who wants to make this restaurant a cut above the rest. As our Restaurant manager, you will create an exciting work atmosphere to motivate your team and do whatever it takes to get the job done. You will be responsible for leading and driving the daily operations within the restaurant. Our Restaurant Manager is responsible for the performance of the team and ensuring every guest has a positive experience with us. As our Restaurant manager, you will lead the restaurant service, make sure stock and Rota’s are up to date and to ensure targets are met and standards are kept to the highest standards, communication and people management skills are a must. You will need to be confident and have an eye for attention to detail. The ideal candidate will have previous Restaurant Management experience, or within a similar role.