Customer Service Representative

Customer Service

18 hours ago28 views

At Adaptive LTD, we specialise in creating vibrant, eye-catching neon signs that light up spaces with personality and style. Whether it’s for a business, event, or home décor, we pride ourselves on offering high-quality, custom neon signs that are designed to dazzle. As we continue to grow, we’re looking for a friendly, organised, and customer-focused individual to join our team and help our customers turn their ideas into glowing reality.
As a Customer Service Representative, you will be the face of our company, providing exceptional service to our clients from the first point of contact through to order completion.
Your role will involve answering inquiries, guiding customers through the ordering process, ensuring timely deliveries, and helping resolve any concerns they may have. You’ll work closely with production teams to ensure the highest level of satisfaction.

Key Responsibilities:
Customer Inquiries: Handle incoming calls, emails, and live chats, assisting customers with questions about products, pricing, customisation options, and order status.
Order Support: Guide customers through the order process, ensuring all details are clear and accurate before processing.
Problem Solving: Address customer concerns, complaints, or issues promptly and professionally, ensuring a positive resolution.
Product Knowledge: Maintain a strong understanding of our product offerings, materials, and processes to provide accurate information and recommendations.
Collaborate: Work closely with the production and design teams to ensure customer specifications are met and timelines are adhered to.
Order Tracking: Follow up with customers regarding delivery schedules, ensuring orders arrive on time and in perfect condition.

Qualifications:
Experience: Previous experience in customer service or a related field is preferred, ideally in a product-based business.
Communication Skills: Excellent written and verbal communication skills, with the ability to engage and inform customers.
Problem-Solving: Strong ability to address customer concerns and find effective solutions.
Attention to Detail: High level of accuracy when processing orders and handling customer information.
Tech-Savvy: Comfort with using customer service software, email, and live chat tools; experience with CRM systems is a plus.
Team Player: Ability to collaborate with other departments and thrive in a fast-paced, dynamic environment.

Why Work With Us?
Creative Environment: Work in a fun and dynamic industry where your ideas and solutions help bring vibrant designs to life.
Growth Opportunities: As we expand, so do the opportunities for career advancement.
Great Team: Be part of a supportive and passionate team committed to delivering the best customer experience.

Hours: Monday-Friday 09.00
Salary: 20,000 - 23,000 pa
  • Experience
    Required
  • Employment
    Full-time
  • Schedule
    Monday-Friday 09.00-17.00
  • Salary
    £20,000 – £23,000 yearly

pin iconTrinity Way, E4 8TD, London

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Customer AssistantLondon

Adaptive Ltd • 11-50 Employees

Hiring on JOB TODAY since September, 2024

We are a London based hand-made quality custom LED neon sign company. At Adaptive Ltd , we are dedicated to providing the highest quality products that will transform any Home, Venue and Business.

Eran Kanel avatar icon
Eran KanelActive 11 hours ago

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