Duty Manager - Ballerz - Bluewater

Bring the Energy. Create the Experience. At Ballerz, we're not just another hospitality venue. We're a sports and entertainment destination where guests come to watch live sport, play interactive games, celebrate special occasions, and enjoy unforgettable experiences with friends, family, and colleagues. We're looking for energetic, outgoing, and guest-focused individuals to join our Front of House team and help create an exciting atmosphere every day. If you love working with people, enjoy being part of a lively environment, and take pride in creating memorable experiences, we'd love to hear from you. The Role As a Front of House & Party Host, you'll play a key role in delivering the Ballerz experience. You'll welcome guests, support service delivery, host parties and group bookings, promote games and activities, and help create the energy and atmosphere that makes Ballerz unique. This is much more than a traditional hospitality role. We're looking for people who are confident engaging with guests, bringing energy to the venue, and helping create an environment that guests want to return to. What You'll Be Responsible For • Providing a warm and engaging welcome to all guests, • Delivering exceptional customer service throughout the guest journey, • Hosting birthday parties, group bookings, and special events, • Explaining games, activities, and venue experiences to guests, • Creating a fun, energetic, and welcoming atmosphere, • Supporting food and drink service where required, • Maintaining high standards of cleanliness, presentation, and organisation, • Assisting with venue events, promotions, and activations, • Handling guest enquiries confidently and professionally, • Working closely with the wider team to deliver a seamless guest experience What We're Looking For • A positive attitude and strong work ethic, • Excellent communication and people skills, • Confidence engaging with guests of all ages, • A friendly, outgoing, and enthusiastic personality, • Ability to work effectively in a fast-paced environment, • Strong teamwork skills, • Flexibility to work evenings, weekends, and event days, • Previous hospitality, leisure, entertainment, or customer service experience is beneficial but not essential What You'll Bring • Energy and enthusiasm, • Confidence and personality, • A guest-first mindset, • Reliability and professionalism, • A willingness to learn and develop, • A passion for creating memorable experiences Why Join Ballerz? • Work in a fun, exciting, and fast-paced environment, • Be part of a growing sports and entertainment brand, • Flexible working opportunities, • Ongoing training and development, • Opportunities to progress within the business, • Work alongside a passionate and supportive team Whether you're looking for your first role in hospitality or already have experience in customer service, entertainment, or events, this is a fantastic opportunity to join a business where personality, energy, and guest experience come first. If you love creating memorable moments and thrive in a lively environment, we'd love to hear from you.

Job Title: Duty Manager Objective: A Duty Manager here at Ballerz is responsible for leading high-energy, seamless shifts within a fast-paced, sports-led hospitality venue. This is not a traditional restaurant management role, it is an entertainment-led position focused on delivering an experience, not just a service. At Ballerz, the Duty Manager oversees a dynamic environment that combines live sport, interactive gaming, and high-volume hospitality. You will be responsible for creating atmosphere, managing energy levels in the venue, and ensuring every guest has a memorable, engaging visit. You will act as the face of the venue during your shift, leading from the front, inspiring your team, and maintaining exceptional standards across service, product quality, safety, and commercial performance. What Makes This Role Different • Live sports environment where atmosphere and energy are key, • Interactive gaming experiences, • High-volume peak periods driven by live matches and events, • Large group bookings and social occasions requiring strong coordination, • A focus on creating a vibrant, engaging guest experience rather than traditional table service Key Objectives • Deliver consistently outstanding, high-energy service during every shift, • Create and maintain an engaging, vibrant atmosphere aligned with live sports and events, • Maximise sales and profitability through proactive leadership and commercial awareness, • Ensure all operational, legal, and brand standards are met at all times, • Lead, motivate, and develop a high-performing team on the floor Experience & Knowledge • Passion for hospitality and creating great guest experiences, • Confident personality with the ability to engage both team and customers, • Strong interest in food, drink, sport and social environments, • Commercially aware with a proactive, driven mindset, • Experience leading a team or running shifts in a fast-paced venue Core Responsibilities • Lead and manage the shift to ensure smooth, efficient operations, • Maintain high standards of food, drink, service and cleanliness, • Set up and close down the venue in line with company standards, • Deliver clear and engaging pre-shift briefings, • Be visible on the floor, supporting the team and engaging with guests, • Monitor service and resolve issues quickly and professionally, • Ensure cleaning schedules and daily tasks are completed, • Handle guest feedback and complaints appropriately, • Keep the team informed on events, promotions and updates, • Work closely with kitchen, bar and reception teams, • Support staff training, onboarding and development, • Ensure compliance with health & safety, licensing and company procedures, • Drive sales and maximise performance during each shift Personal Attributes • Positive, energetic and engaging personality, • Strong communication and leadership skills, • Able to work well under pressure in a fast-paced environment, • Organised with good attention to detail, • Team player with the ability to take initiative, • Flexible to work evenings, weekends and busy event periods, • Passion for sport, hospitality and customer experience This role requires a hands-on approach, with the Duty Manager actively involved in service, team support, and guest interaction throughout the shift. This job description is a guideline only and is not exhaustive. You may be required to perform other duties in line with the general purpose of the role. The company reserves the right to amend this description as required.

Oversee the daily operation of the takeaway, ensuring smooth and efficient service Manage staff rotas, recruitment, training, and performance supervision Ensure excellent customer service and handle customer feedback or complaints professionally Maintain high standards of food quality, presentation, and consistency Ensure full compliance with food hygiene, health & safety, and local authority regulations Monitor stock levels, place orders, and control food and operational costs Manage cash handling, tills, daily takings, and basic financial reporting Coordinate with delivery platforms (e.g. online orders) to ensure timely and accurate dispatch Implement promotions and support sales growth Maintain cleanliness and organisation of the kitchen and front-of-house areas.