Front Of House & Party Host - Ballerz - Bluewater

Lead the Game. Own the Shift. Create the Atmosphere. At Ballerz, we're not just another hospitality venue. We combine live sport, interactive gaming, food, drink, and entertainment to create an experience that keeps guests coming back. Whether it's a major sporting fixture, a corporate event, a birthday celebration, or a busy weekend service, energy, atmosphere, and execution are at the heart of everything we do. We're looking for an ambitious and driven Duty Manager to join our leadership team and play a key role in the day-to-day success of the venue. This is not a traditional restaurant management role. We're looking for someone who can take ownership, lead from the front, make decisions under pressure, and create a high-performing environment for both guests and team members. The Role As a Duty Manager, you will be responsible for the operational leadership of the venue during your shift. You'll lead service, manage teams, maintain standards, support commercial performance, and ensure every guest receives an exceptional experience. You'll be expected to take ownership of operational issues, anticipate challenges before they arise, and ensure the venue runs smoothly whether senior management are on site or not. This is a hands-on leadership role requiring strong communication, confidence, organisation, and a genuine passion for delivering great hospitality experiences. Is This Role Right For You? This role may suit an experienced Assistant Manager looking to take the next step into a larger operational leadership position, or an established Duty Manager seeking greater ownership, accountability, and influence within a growing business. We're looking for individuals who are ready to lead from the front, take ownership of outcomes, and play a key role in the day-to-day performance and success of the venue. The ideal candidate will be proactive, commercially aware, operationally focused, and confident leading teams in a fast-paced environment. What You'll Be Responsible For Leading and managing the venue during service Taking full operational ownership of assigned shifts Delivering exceptional guest experiences in a fast-paced environment Creating and maintaining a high-energy atmosphere aligned with live sport and events Coaching, motivating, and developing team members Driving operational standards, accountability, and team performance Conducting effective shift briefings and maintaining clear communication across teams Supporting sales initiatives, events, and venue activations Managing service recovery and guest feedback professionally and effectively Monitoring stock levels, operational requirements, and venue readiness Identifying, actioning, and following through on operational and maintenance issues Supporting labour control and effective team deployment Ensuring compliance with health & safety, licensing, and company procedures Maintaining strong communication and alignment between operational and commercial teams What We're Looking For • Previous management experience within hospitality, leisure, entertainment, or a high-volume customer-facing environment, • Strong leadership skills with the ability to motivate, develop, and hold teams accountable, • Excellent communication and organisational skills, • The ability to remain calm, decisive, and solutions-focused under pressure, • Commercial awareness and an understanding of operational performance, • Strong problem-solving skills and a proactive approach to ownership, • Confidence in making decisions and managing a venue independently, • A genuine passion for hospitality, live sport, guest experience, and team development, • Flexibility to work evenings, weekends, and major event days What You'll Bring • Energy and enthusiasm, • Strong leadership presence, • A proactive mindset, • High standards and attention to detail, • Accountability and ownership, • The ability to build positive working relationships across teams, • A desire to contribute to a growing and ambitious business Why Join Ballerz? • Be part of a growing and exciting sports and entertainment brand, • Work in a unique environment where no two days are the same, • Opportunity to develop and progress within a growing business, • Work alongside passionate and ambitious people, • Play a key role in shaping the guest experience and venue culture, • Be trusted with genuine responsibility and operational ownership If you're looking for a role where you can lead, influence, and make a genuine impact every shift, we'd love to hear from you.

Job Title: Duty Manager Objective: A Duty Manager here at Ballerz is responsible for leading high-energy, seamless shifts within a fast-paced, sports-led hospitality venue. This is not a traditional restaurant management role, it is an entertainment-led position focused on delivering an experience, not just a service. At Ballerz, the Duty Manager oversees a dynamic environment that combines live sport, interactive gaming, and high-volume hospitality. You will be responsible for creating atmosphere, managing energy levels in the venue, and ensuring every guest has a memorable, engaging visit. You will act as the face of the venue during your shift, leading from the front, inspiring your team, and maintaining exceptional standards across service, product quality, safety, and commercial performance. What Makes This Role Different • Live sports environment where atmosphere and energy are key, • Interactive gaming experiences, • High-volume peak periods driven by live matches and events, • Large group bookings and social occasions requiring strong coordination, • A focus on creating a vibrant, engaging guest experience rather than traditional table service Key Objectives • Deliver consistently outstanding, high-energy service during every shift, • Create and maintain an engaging, vibrant atmosphere aligned with live sports and events, • Maximise sales and profitability through proactive leadership and commercial awareness, • Ensure all operational, legal, and brand standards are met at all times, • Lead, motivate, and develop a high-performing team on the floor Experience & Knowledge • Passion for hospitality and creating great guest experiences, • Confident personality with the ability to engage both team and customers, • Strong interest in food, drink, sport and social environments, • Commercially aware with a proactive, driven mindset, • Experience leading a team or running shifts in a fast-paced venue Core Responsibilities • Lead and manage the shift to ensure smooth, efficient operations, • Maintain high standards of food, drink, service and cleanliness, • Set up and close down the venue in line with company standards, • Deliver clear and engaging pre-shift briefings, • Be visible on the floor, supporting the team and engaging with guests, • Monitor service and resolve issues quickly and professionally, • Ensure cleaning schedules and daily tasks are completed, • Handle guest feedback and complaints appropriately, • Keep the team informed on events, promotions and updates, • Work closely with kitchen, bar and reception teams, • Support staff training, onboarding and development, • Ensure compliance with health & safety, licensing and company procedures, • Drive sales and maximise performance during each shift Personal Attributes • Positive, energetic and engaging personality, • Strong communication and leadership skills, • Able to work well under pressure in a fast-paced environment, • Organised with good attention to detail, • Team player with the ability to take initiative, • Flexible to work evenings, weekends and busy event periods, • Passion for sport, hospitality and customer experience This role requires a hands-on approach, with the Duty Manager actively involved in service, team support, and guest interaction throughout the shift. This job description is a guideline only and is not exhaustive. You may be required to perform other duties in line with the general purpose of the role. The company reserves the right to amend this description as required.