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Job Summary
The Duty Manager is responsible for managing the building on a day-to-day basis. In particular overseeing the front of house operation and working with paid staff and volunteers.
Key Responsibilities
• To manage the day to day operation of the building
• To ensure that all users of The Farm receive excellent customer service
• To manage volunteers
• To welcome visitors to The Farm and provide information as required
• To support the Box Office
• To support FOH sales including catering and retail
• To deputise for the Entertainments Licensee in her absence
Detailed Job Description
*Training on Spektrix, our computerised ticketing system will be given.
Hours of Work
Most of the work will be Tues – Sat. Occasional Sundays & Mondays in the year. Most public holidays are part of the working time and are taken as TOIL. Potential additional hours for holiday cover and special projects.
Duty Manager
Person Specification
Essential
Candidates must be able to demonstrate:
• Experience of working in sales and / or merchandising / point of sale experience
• An understanding of high-quality customer service
• A good level of physical fitness (as lifting and moving furniture to re-set rooms is required on a regular basis)
• A good level of computer literacy (training on specific software programmes will be provided)
• A keen eye for detail
• Excellent communication skills, both written and verbal
• Ability to work unsupervised and as part of a team
• Excellent organisational skills
• A genuine interest in the arts
Desirable
• Duty management experience in a similar environment
• Experience of working in a Box Office, particularly operating Spektrix
• Own means of transport
• First Aid qualification
Norden Farm uses Spektrix for box office ticketing, and Microsoft Office for administrative purposes.
The Duty Manager is responsible for managing the building on a day-to-day basis. In particular overseeing the front of house operation and working with paid staff and volunteers.
Key Responsibilities
• To manage the day to day operation of the building
• To ensure that all users of The Farm receive excellent customer service
• To manage volunteers
• To welcome visitors to The Farm and provide information as required
• To support the Box Office
• To support FOH sales including catering and retail
• To deputise for the Entertainments Licensee in her absence
Detailed Job Description
- Welcome visitors to The Farm including Audiences, Artists, Hirers, Market and Class Attenders.
- Provide show reports detailing activity and any issues arising.
- To manage the day to day running of the building
- To deliver fast, efficient ticket sales from the Box Office*
- To ensure that the foyer and public areas of the building are always kept clean and tidy.
- To manage print in the building, liaising with the marketing team
- To re-set rooms on a daily basis for classes and events. NB This includes manual lifting
- To engage in other Front of House activity including working with café bar as required
- To help with seasonal décor in the theatre foyer for school holidays and xmas
- To deputise for the Licensee in her absence, ensuring strict compliance with all conditions of the building’s Licence and undertaking regular duty management shifts
- To undertake first aid training and act as one of the venue’s nominated First Aiders
- To carry out their duties with due regard to Norden Farm’s Equal Opportunities Policy and Health and Safety Policy, and to act in accordance with the Data Protection Act
- Any other duties as may be required as part of the House Manager function
*Training on Spektrix, our computerised ticketing system will be given.
Hours of Work
Most of the work will be Tues – Sat. Occasional Sundays & Mondays in the year. Most public holidays are part of the working time and are taken as TOIL. Potential additional hours for holiday cover and special projects.
Duty Manager
Person Specification
Essential
Candidates must be able to demonstrate:
• Experience of working in sales and / or merchandising / point of sale experience
• An understanding of high-quality customer service
• A good level of physical fitness (as lifting and moving furniture to re-set rooms is required on a regular basis)
• A good level of computer literacy (training on specific software programmes will be provided)
• A keen eye for detail
• Excellent communication skills, both written and verbal
• Ability to work unsupervised and as part of a team
• Excellent organisational skills
• A genuine interest in the arts
Desirable
• Duty management experience in a similar environment
• Experience of working in a Box Office, particularly operating Spektrix
• Own means of transport
• First Aid qualification
Norden Farm uses Spektrix for box office ticketing, and Microsoft Office for administrative purposes.
- Experience
- Required
- Languages
- English – Intermediate
- Employment
- Full-time
- Schedule
- Tues – Sat (includes evening work plus occasional Mondays & Sundays)
- Salary
- £23,500 – £25,000 yearly
- Starting time
- Immediate start!
Altwood Road, SL6 4PF, Maidenhead
Customer ServiceMaidenhead
Arts Centre • 11-50 Employees
Hiring with us since April, 2024
Norden Farm Centre for the Arts is built on the site of an ancient farm on the outskirts of Maidenhead, Berkshire in the South East of England. We are a thriving arts centre, averaging 150 events a season, and open 5 days a week.
Terri Dixon-PriorActive 21 days ago