Estate Agency Administrator - Martin & Co Nottingham City Lettings & Estate Agents - Beeston

We are seeking a proactive, organised, and client-focused Assistant Office Administrator to join our team. This role is central to the operation of our property portfolio, supporting activities across sales, lettings, and property management. You'll be a key liaison between landlords, tenants, buyers, vendors, contractors, and internal teams, ensuring excellent service delivery at every stage of the property lifecycle.
Key Responsibilities: Sales & Lettings Support:

• Assist with the marketing of properties, including online listings, brochures, and photography coordination.
• Handle enquiries, arrange viewings, and support agents with sales and lettings progression.
• Liaise with vendors, buyers, landlords, and tenants throughout the transaction process.
• Prepare tenancy agreements, sales memorandums, and relevant documentation.
• Support referencing and compliance processes (e.g., Right to Rent, AML checks, etc.).

Property Management:

• Act as the first point of contact for tenants and landlords regarding maintenance and tenancy issues.
• Coordinate maintenance and repair works with contractors, ensuring timely resolution and quality standards.
• Conduct periodic property inspections and report findings.
• Manage rent increases and deposit returns.
• Ensure all properties comply with relevant legal requirements (e.g., gas safety, EICR, EPC).

Administrative & Operational:

• Maintain accurate records and update property management systems
• Track key dates and deadlines (e.g., tenancy expiries, compliance checks).

Skills & Experience:

• Previous experience in residential property sales, lettings, or management is essential.
• Strong organisational and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office and property management software (e.g., JUPIX).
• Familiarity with UK property legislation and compliance (e.g., Tenancy Act, HMO regulations).
• A customer-centric mindset with the ability to handle difficult situations calmly and professionally.

Qualifications:
· Full UK driving licence is essential
What We Offer:

• Competitive salary
• Commission
• Ongoing training and career development opportunities.
• Friendly and supportive team environment.

Job Types: Full-time, Permanent
Licence/Certification:

• Driving Licence (required)
• Estate Agency (required)