Full-Time order processor & Customer Support Assistant – Immediate Start - Gracee - Stanmore

Full-Time Order Processor & Customer Support Assistant – Immediate Start

We are a branded wholesaler based in Stanmore, supplying our products to a wide range of retailers including high street shops, independent department stores, and garden centres.

We are offering a full-time position with an immediate start. The role involves handling very light products, so no heavy lifting is required. Full training will be provided.
Key Responsibilities

• Fulfil customer orders using an iPad system and prepare them for dispatch
• Organise the warehouse, sort incoming deliveries, and report shortages or low stock levels (software supported)
• Manage customer returns and replacements efficiently
• Answer customer phone calls when needed, providing excellent customer service
• Work collaboratively within a small, close-knit team, paying attention to details and taking on feedback

Requirements

• Fluent English is essential
• Confident, proactive, and able to perform well in a busy environment
• Willingness to learn, improve, and grow within the role
• Strong team player with a positive attitude
• Previous experience in retail, warehouse, or customer service is preferred but not required
• Basic Excel skills are desirable but not mandatory

Working Hours

• Monday to Friday, 9:00 AM – 5:00 PM Closed on Bank Holidays and National Holidays

Location

• Based near Canons Park in Stanmore, with good access to public transport