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IT User Support Technician - Digi Technology Limited - Hatfield

Information Technology

20 hours ago9 views

Digi Technology is seeking a proactive IT User Support Technician to provide essential technical assistance to our retail partners and corporate clients.


This role is a key part of our UK operations, ensuring that users of our specialized retail and pharma IT applications remain productive and supported both remotely and onsite at client locations.


Key Responsibilities


Technical User Support: Act as the primary point of contact for users reporting hardware and software issues via phone, email, and remote support tools.


Hardware & Software Maintenance: Install, configure, and troubleshoot user equipment, including PCs, tablets, printers, and retail-specific peripherals.


Specialized Application Support: Provide 1st and 2nd line support for users of retail and pharma-specific IT applications, including assistance with SAP user-interfaces and proprietary web applications


Mobile & Web App Assistance: Support end-users with the setup and navigation of custom mobile applications, troubleshooting login issues and basic functional glitches.


User Acceptance Testing (UAT): Assist the deployment team by conducting functional "user-side" testing on mobile and web app updates to ensure stability and usability before they are rolled out to clients.


Technical Documentation: Author and maintain user-facing "How-to" guides, technical FAQs, and internal support logs to facilitate better user self-service.


Field Support & Travel: Provide hands-on technical resolution and equipment installation at various client sites across different UK towns as required.


Candidate Requirements
Education: A Degree in an IT-relevant discipline and/or recognized IT technical certifications.


Experience: IT support experience. Prior experience within the Retail or Pharma industries (e.g., supporting POS systems or related software) is a distinct advantage.


Technical Skills: Proficiency in Windows and iOS environments, with an understanding of supporting cloud-based and mobile application users.


Driving Licence: A
Full UK Driving Licence is mandatory, as the role requires regular travel to support users at various UK client sites.


Communication: Excellent communication skills. The ability to explain technical concepts to non-technical staff is essential. Proficiency in both English and Urdu is considered an advantage for supporting our diverse client base.


Work Style: Comfortable in a hybrid environment, balancing office presence in Hatfield with field-based client visits.



Benefits


Salary: £30000 to £35000 ( based on qualification and experience)
Hybrid working model.
Exposure to medium and large corporate systems (SAP) and modern mobile app technology.


Travel expenses provided for all client site visits.

  • Experience
    Required
  • Languages
    English – Advanced
    Urdu – Advanced
  • Employment
    Full-time
  • Schedule
    Mon – Thu: 09:00 – 17:30 (1-hour lunch)Friday: 09:00 – 17:00 (30-minut
  • Salary
    £30,000 – £35,000 yearly
  • Benefits
    Travel Expenses
  • Starting time
    Immediate start!

pin iconBishops Close, AL10 9NE, Hatfield

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IT TechnicianHatfield

IT Consultancy Services • 1-10 Employees

Hiring on JOB TODAY since May, 2024

Company Description: DIGI Technology is a forward-thinking IT company that pioneers innovative digital solutions to cater to global clients across various sectors. Specializing in developing software that transforms how businesses operate,

Muhammad S. avatar icon
Muhammad S.Active 18 hours ago
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