Kennel Assistant - Battersea Dogs and Cats Home - Windsor

This opportunity is based at our Battersea Old Windsor centre, working every weekend plus one weekday. This pattern is ideal for someone who wants meaningful, regular work that still leaves space for study, family life, or other part-time commitments. As the first point of contact for people reaching out for support from Battersea, you will answer enquiries on our intake lines, offer clear guidance on our policies, and provide supportive, empathetic customer service. You will help schedule animals coming into our care, ensuring we have the information we need before they arrive, and welcome them on-site by settling them into kennels and recording key behavioural and medical details. You will also play an important role in operating our Lost Dogs line, helping reunite pets with their families both within and beyond Battersea. This opportunity is well suited to a compassionate individual with strong customer service skills, looking for a meaningful weekend-based role with purpose. The right candidate will demonstrate: • Proven history of delivering excellent customer service skills and demonstrable experience of dealing with customers in difficult circumstances., • Proven experience of working with dogs of different sizes and ages., • Proven experience of taking and communicating difficult decisions, using sound judgement and a diplomatic approach., • Experience in a fast-paced environment with the ability to prioritise effectively., • Ability to demonstrate understanding of communicating with vulnerable people on a regular basis and consideration for safeguarding protocols., • Proven experience of working constructively and collaboratively with colleagues from different teams as well as experience of working and communicating with multiple external stakeholders., • IT literate with good experience of MS Office and other relevant IT systems as appropriate for the role., • Ability and motivation to deliver high quality work with minimum supervision.

We are looking for a Rehoming and Welfare Coordinator (Cat Rehoming) to join the team at Battersea London. In this role you’ll provide exceptional customer service within our Rehoming remit while effectively coordinating the smooth and expeditious journey of cats through the Home. The right candidate will have: • Significant experience working in a demanding customer service environment, consistently delivering excellent service., • Proven administrative experience with strong attention to detail., • A track record of producing high‑quality work with minimal supervision, while managing and prioritising a busy workload and multiple tasks., • A positive approach to change, with proven experience of adapting effectively., • Strong written English and numeracy skills, and confident use of MS Office and IT systems., • Clear and adaptable communication skills, with the ability to tailor your style to different audiences., • Experience handling sensitive issues with empathy, professionalism, and resilience., • Flexibility and the ability to manage multiple tasks in a fast‑paced environment.

🧰🪜🔧 We’re hiring a 𝐌𝐚𝐢𝐧𝐭𝐞𝐧𝐚𝐧𝐜𝐞 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐭! 🧰🪜🔧 Battersea is looking for a 𝐌𝐚𝐢𝐧𝐭𝐞𝐧𝐚𝐧𝐜𝐞 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐭 with hands-on experience in one or more trades (Plumbing, Electrics, Carpentry, Painting & Decorating) to help keep our three centres running smoothly for the animals and people who rely on us. In this role you’ll carry out general maintenance tasks that keep our facilities clean, secure, and welcoming for both animals and staff. If you want your work to make a real impact, we’d love to hear from you. 𝘠𝘰𝘶 𝘥𝘰𝘯'𝘵 𝘵𝘩𝘪𝘯𝘬 𝘺𝘰𝘶'𝘳𝘦 𝘵𝘩𝘦 𝘳𝘪𝘨𝘩𝘵 𝘧𝘪𝘵 𝘣𝘶𝘵 𝘬𝘯𝘰𝘸 𝘴𝘰𝘮𝘦𝘰𝘯𝘦 𝘸𝘩𝘰’𝘥 𝘣𝘦 𝘱𝘦𝘳𝘧𝘦𝘤𝘵? 𝘗𝘭𝘦𝘢𝘴𝘦 𝘴𝘩𝘢𝘳𝘦!