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Receptionist Manager - MC Group-UK - London

Office & Admin

34 minutes ago•42 views

Namaste Lounge is a busy 300+ cover restaurant looking for an experienced Receptionist Manager to take ownership of our reservations, front desk and guest arrival experience.


This is a hands-on role for someone who is confident managing a high-volume reservation book, busy waitlists, walk-ins and table availability during fast-paced services.


Key Responsibilities:

  • Manage the reservation book across phone, online and reservation platforms
  • Maximise bookings and fill cancellations and available time slots
  • Manage walk-ins and busy waitlists efficiently
  • Coordinate table allocations and turn times with the restaurant floor and kitchen
  • Handle late arrivals, overbookings, guest queries and complaints professionally
  • Chase booking confirmations, deposits and pre-orders
  • Maintain accurate guest notes, allergies and special requests
  • Lead and support the reception/host team
  • Provide clear cover forecasts and handovers to management and the kitchen

What We’re Looking For:

  • Previous experience managing reservations in a busy, high-volume restaurant
  • Experience handling a busy waitlist and restaurant front desk
  • Confident using SevenRooms or a similar reservation system
  • Calm, organised and decisive under pressure
  • Excellent communication and customer service skills
  • Professional appearance and manner
  • Commercial awareness with a focus on maximising covers and reducing empty tables
  • Flexible to work evenings, weekends and peak trading periods
  • Right to work in the UK

Experience managing a 300+ cover restaurant or similar high-volume venue is strongly preferred.


To apply, please send your CV with a brief summary of your previous restaurant reservations/front-of-house experience.

  • Experience
    Required
  • Employment
    Full-time
  • Schedule
    Full-time | Evenings & weekends required | Flexibility needed
  • Salary
    £30,000 – £40,000 yearly

pin icon66 Joel Street, Northwood Hills, Hillingdon, HA6 1LL, London

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ReceptionistLondon

Restaurant & Bars • 51-250 Employees

Hiring on JOB TODAY since September, 2018

MC Group is a small group of Bar’s and Restaurants. We have over 100 staff working within our group from all backgrounds and cultures.

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MC Group U.Active 29 minutes ago
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