Dental Account Executive
hace 4 días
London
Launched in 2020, Zima is a global market-leading health tech scale-up and one of the fastest-growing companies in the UK. We are disrupting a stagnant multibillion-pound global industry by merging cutting-edge product innovation with world-class performance marketing. Our hero product, the Dental Pod, has redefined oral appliance care for over a million customers across 40+ countries. The role You'll help run our direct-to-dentist (DTD) channel - the wholesale side of the business that supplies dental practices directly, rather than selling to their patients. We're looking for someone who already knows dentistry. That might be from inside a practice - treatment coordinator, practice manager, dental nurse, receptionist - or from the commercial side, selling into practices for a dental supplier, lab, aligner brand or device manufacturer. Either route works. What matters is that you can pick up the phone to a principal dentist or practice manager and sound like someone who understands their day. It's a hands-on, operational role with real commercial ownership. You'll learn the whole channel rather than one slice of it, and there's a clear, fast path into account management, DSO or international distribution as the team grows. Who we're looking for • 1–5 years in dentistry. Either practice-side (treatment coordination, practice management, nursing, front desk, TCO) or dental B2B (supplier, lab, aligner, ortho or device sales, account management or sales ops)., • Comfortable holding a credible clinical-adjacent conversation with a dentist, orthodontist or practice manager, you know what a retainer handover looks like, why aligner patients ask about staining, and how a practice actually buys., • Comfortable picking up the phone, including to cold leads., • Genuinely organised: you can run a billing tracker and a CRM at once without being chased., • Comfortable with numbers and detail - invoices, reconciliations, data hygiene and reporting don't put you off., • Commercially curious. You want to learn the machinery behind the channel, not just work a list., • Humble and hungry, and happy doing the unglamorous volume work in a team of experienced winners. Nice to have • Experience selling or recommending a physical product to patients chairside., • Exposure to orthodontics, aligners, retainers, sleep appliances or prosthodontics., • Multi-site, corporate or DSO experience., • Familiarity with Shopify B2B, Attio or HubSpot, Klaviyo, ClickUp or Stripe., • A second language relevant to our EU markets (German, Spanish, French). Coming from a practice? You already do most of this. You've explained a product to a nervous patient, chased a lab, managed stock, kept a diary full and handled the awkward money conversation. This role is that skill set pointed at a commercial channel, and we'll teach you the rest. What you'll do New business and conversion • Work inbound leads: qualify, call, book demos, convert to first paid order., • Improve conversion rates for new accounts., • Onboard new wholesale accounts: verification, portal walkthrough, first-order support., • Run a post-purchase onboarding call around four weeks after first order - answer questions and set accounts up for a strong start., • Keep the leads register clean and current: every lead has a next action and an owner. Existing base and retention • Work the high-volume end of the customer tail: reorder prompts, lapsed-account reactivation, small-account queries., • Trace new contact details for high-risk and churned practices, re-engage by phone and email, and update the CRM., • Spot growing accounts and multi-site potential., • Set up customer subscriptions. Commercial operations and finance admin • Generate Stripe invoices and support billing., • Track purchase orders, chase overdue invoices and reconcile payments., • Keep stock and website information aligned and up to date., • Own general paperwork: supplier forms, applications and awards submissions. Marketing, reporting and projects • Prepare data for monthly business reviews across DSO, distributor and new-vs-returning views., • Support email marketing: brief and build campaigns in Klaviyo, and keep the marketing calendar current., • Support wider business development: distributor research, DSO seeding and activations, industry events and follow-up., • Run post-mortems on dead leads - find alternate contacts and send short "why did you drop off" surveys., • Pick up general and unassigned queries in the shared inbox, and support the CS process where an extra pair of hands creates leverage. What success looks like in six months • Improved approved-account to first-order conversion rate., • Faster time from enquiry to first paid order., • Reorder rate held or improved across the long tail., • Fluent in our CRM, with data you'd be happy for anyone to open., • Billing and PO tracking running cleanly, with few overdue invoices slipping through., • MBR and campaign support delivered reliably every cycle. What we offer • Competitive salary and a growth-based bonus scheme., • High-value growth-based incentives., • Highly accelerated career paths., • Weekly socials with different activities and experiences. #J-18808-Ljbffr