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Receptionist Supervisor - London - Big Mamma Group - London

Oficina y Administración

hace 3 horas12 vistas

Big Mamma is a French-Italian restaurant group founded by Victor Lugger and Tigrane Seydoux.
For over a decade, we've been bringing bold Italian flavours, 100% homemade food and vibrant, high-energy hospitality to life across our restaurants worldwide.


Big Mamma is also a certified B Corp, committed to doing business in a way that respects people, producers and the planet.


We're now looking for a Reception Supervisor to lead our front-of-house teams across our Central London restaurants.


The role


As a Reception Supervisor at Big Mamma, you'll be the perfect example of our brand, ensuring every guest receives a warm, professional welcome and a seamless experience.


You will:


  • Lead the host team, maintaining high standards and maximising bookings
  • Resolve or escalate issues and complaints when needed
  • Manage bookings and enquiries using SevenRooms
  • Onboard and train new hosts, supporting floor managers with rota scheduling
  • Solve problems proactively when bookings or service don't go as planned
  • Create memorable moments for guests with a warm, friendly and professional attitude
  • Support the Events Team in managing enquiries for private hire and events
  • Assist with the coordination and on-the-day organisation of events and private hire

About you


  • Big smile and passion for Italian food
  • High energy, proactive attitude and team spirit
  • Excellent customer service, leadership and communication skills
  • Comprehensive knowledge of floor operations
  • Previous experience as a head host/hostess or reception supervisor
  • Previous experience with SevenRooms
  • Flexible availability, including evenings and weekends

What Big Mamma offers


  • Permanent, full-time position
  • £18.21 per hour ( inclusive of tronc )
  • 5-day working week with 2 days off
  • Daily staff meals
  • 15% discount across all Big Mamma restaurants (UK and Ireland)
  • £500 employee referral bonus
  • Wagestream -- access your pay between paydays
  • Mental health wellbeing support (Open Up)
  • Continuous training and career progression
  • Mobility across UK and European venues

Big Mamma Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or gender reassignment.

  • Experiencia
    Se requiere
  • Jornada
    Completa
  • Salario
    desde 18,71 £ anual

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RecepcionistaLondon

Italian Restaurants • Más de 250 empleados

En JOB TODAY desde junio, 2019

At BIG MAMMA, all our products are directly sourced from small Italian producers and local suppliers in the UK, dishes are 100% homemade, served at affordable prices, in beautifully designed spaces and with a BIG BIG SMILE! :)

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Big Mamma G.Activo hace 17 días
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