Restaurant Receptionist

Draw up client bookings for tables and ensure that tables are set before clients’ arrival

Manage the front desk by receiving incoming calls, greeting and attending to customers

Inform guests about the availability of tables and direct them to the tables

Keep records of guests who visit the restaurant

Assist customers with answers to queries, and proffer solutions to issues within your capacity

Collaborate with other restaurant staff and the management to ensure that customer complaints are properly attended to in a timely manner

Ensure that clients make payment for services before they exit the restaurant

Keep clear records of payments received and make detailed notes of balance payments

Check restaurant’s emails and respond to them accordingly; draw the attention of management to certain mails when necessary

Communicate with other staff, such as dinners, informing them of clients’ bookings, needs and complaints.