Key Responsibilities
** Customer Engagement:**
Act as the first point of contact for customer inquiries via phone, email, or in-person (events).
Build rapport with customers, understand their needs, and provide expert advice on suitable underfloor heating products and systems.
** Sales Process Management:**
Prepare and follow up on quotes, ensuring timely communication with customers.
Proactively identify and pursue new sales opportunities to meet and exceed targets.
Maintain a pipeline of leads, ensuring accurate record-keeping in the CRM system and timely follow ups and call backs on provided estimates.
** Technical Knowledge:**
Stay up-to-date with product specifications, installation requirements, and industry trends.
Educate customers on the benefits, energy efficiency, and installation of underfloor heating systems.
** Collaboration:**
Work closely with the technical and operations teams to ensure seamless delivery and installation for customers.
Work collaboratively with the wider sales team.
Provide feedback to management on customer needs, market trends, and potential improvements.
** Customer Satisfaction:**
Ensure a positive customer experience by addressing questions and resolving any concerns promptly and professionally.
Qualifications and Skills
Preferred:
Proven experience in a sales or customer service role.
Strong communication and interpersonal skills.
Ability to understand technical information and explain it to customers in a clear and approachable manner.
Proficiency in using CRM systems and Microsoft Office Suite.
Self-motivated with a results-driven approach.
Desirable:
Knowledge of underfloor heating systems or related products.
Experience in B2B and B2C sales.
Familiarity with energy-efficient or sustainable solutions.
** What We Offer**
Competitive base salary plus commission.
Comprehensive training on products and systems.
Opportunities for career development and progression.
Supportive and dynamic work environment.
Employee discounts on company products.
- Experience
- Not required
- Languages
- English – Advanced
- Employment
- Full-time
- Schedule
- Monday - Friday 8am - 5pm
- Salary
- £23,000 – £25,000 yearly
- Benefits
- Quarterly Bonus
- Starting time
- Immediate start!
Retro-fit Underfloor heating with no floor build up • 11-50 Employees
Hiring on JOB TODAY since February, 2025
We foster a positive and respectful environment where teamwork and collaboration thrive. Every team member's voice is heard, and new ideas are encouraged. There’s room for advancement, and we reward dedication and hard work.
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