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Shift Leader - CRATE Brewery & Pizzeria - London

Bar Staff

3 hours ago31 views

Shift Leader - Wood Wharf

Wood Wharf
14 Water St, Building D1/D2, London, E14 5GX, UNITED KINGDOM
£16.62/hour
Part Time


The role

Crate Wood Wharf is our newest venue, and we're looking for a Shift Leader to help keep it running at its best.


This is the job that holds a shift together. You'll be on the floor and behind the bar, making sure service flows, guests are looked after, and the team has what it needs to do their best work. You're the link between the team and senior leaders: the person who spots the problem before it becomes one, and the one people come to when something needs sorting.


We're after someone who is open, honest, straight-talking, and genuinely good with people.


What you'll be doing

Looking after guests

  • Bar service, greeting people as they arrive and come to the bar
  • Talking people through the menu and making recommendations where needed
  • Running pizzas to tables in good time
  • Handling questions and complaints properly, including when a manager isn't on site
  • Being an ambassador for Crate whenever you're on site

Running the shift

  • Overseeing service so it flows, with the right people in the right roles
  • Organising breaks
  • Escalating what needs escalating, eg staff disputes, guest complaints, quality concerns
  • Keeping the venue looking and feeling its best: layout, lighting, music, temperature
  • Staying calm and methodical throughout service

Standards and safety

  • Being the eyes and ears of the team, flagging developing risk situations to a manager or security
  • Toilet checks and tidies, back of house, staff areas and waste management
  • Correct stock storage and beer lines kept to the highest standard
  • Reporting and chasing maintenance issues quickly

Opening and closing

  • Opening up and having the venue ready to welcome guests by 12:00
  • Printing and completing the paperwork: Opening Briefs, Toilet Checklists, Close Down Sheets, Waste Sheets, compliance diary
  • Opening the EOD system and writing an accurate End of Day report for your shift
  • Checking everyone has clocked in and out
  • Assigning and signing off closing tasks
  • Logging lost property in the EOD report and securing it
  • Ensuring the building is secure on close

What we're looking for

  • Experience leading shifts or supervising in a busy bar, pub or restaurant
  • Someone who'd rather deal with a problem than pass it on
  • Real interest in beer and drinks, and the appetite to learn our range properly
  • Confidence handling a complaint or a difficult guest on your own
  • Availability across a variable rota, including evenings and weekends

What you get

  • Free staff meal and a drink on shift, plus staff soft drinks
  • Generous staff discount across the whole company - bars and online shop
  • Summer and winter whole-company staff parties
  • Cycle to work bicycle loan scheme
  • Career development opportunities
  • Employee assistance programme

Apply

Hit apply and answer a few short questions. Tell us what you've run, and what you'd bring to a shift at Wood Wharf.

interview badgeInterviews tomorrow
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Jobs C. from CRATE Brewery & Pizzeria is interviewing people like you for this position tomorrow! Let them know you are interested!
  • Experience
    Not required
  • Employment
    Part-time
  • Schedule
    Monday-Sunday
  • Salary
    up to £16.62 hourly
  • Benefits
    Plus tips
  • Starting time
    Immediate start!

pin icon14 Water Street, Canary Wharf Estate, E14 5GX, London

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Bar StaffLondon

Bar, Restaurant • 51-250 Employees

Hiring on JOB TODAY since March, 2025

Crate Bar and Pizzeria is located in East London. With almost 100 staff members, our culture is fun, creative, and hardworking. Each role offers diversity and exposure to development opportunities throughout the company.

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