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& chill Gelato Sales Assistant / Key Holder Location: & chill sales unit @ Netil Market / East London Employment Type: Part-time (seasonal hours) Start Date: April 19 We’re on the lookout for a friendly, food-loving Sales Assistant / Key Holder to join our small but mighty team at & chill as soon as possible! This is a varied, hands-on role perfect for someone who enjoys people, good vibes, and (of course) ice cream. What you'll be doing: - Scooping and selling our gelato, gelato sandwiches and sundaes from our retail unit, delivering top-notch service with a smile - Representing our brand at occasional off-site events and pop-ups - Share samples and spread the word about our products (in a fun, friendly and professional way!) - Opening and closing the shop, including cashing up and general operational duties - Maintaining cleanliness and hygiene standards at all times - Assisting with gelato production (pre-dominantly churning) About you: - You have some hospitality or retail experience, ideally in a fast-paced environment - You're genuinely enthusiastic about food and love talking to people about it - You're reliable, proactive, and bring a positive attitude to every shift - You're comfortable working solo or as part of a team - You're happy to learn and get stuck in wherever needed Good to know: - This is a seasonal role with variable hours – more shifts in the spring/summer, fewer in autumn/winter - Weekend availability is essential - Must have right to be able to work in the UK - You’ll receive full training on our products and processes If this sounds like your kind of thing, we’d love to hear from you. Drop us your CV and a quick note about yourself.
The Floor and Service Manager at Crate Bar & Pizzeria is an important role within the Bar & Pizzeria leadership team. You will champion customer experience and uphold high standards of service in the front of house team. There will be an element of training facilitation built into this role, in order to provide support to the front of house team during shifts, and lead continuous team training sessions. The ideal candidate will be someone who embodies great hospitality, and enjoys working as part of a team. We are looking for an individual who enjoys training and is able to motivate others in delivering excellent customer service. You’ll be reporting to the Venue Manager, and working closely with the People and Comms Manager. Day-to-day you will manage and lead supervisors and front of house team members to ensure high standards of service are upheld at all times. The job will be based in our bar in Hackney Wick. This is a full time position (40 hours) with variable shift patterns. You will also have the opportunity to take opt in to our four-day work week trial. Key Responsibilities: - Running and upholding customer service training, product training and assisting with new employee onboarding. - Leading floor and service training including training of new starters. - Work closely with the Venue Manager in maintaining operational performance of our POS systems to maximise efficiency of service. - Work with Venue Manager and on project teams on revenue driving initiatives. - Liaise with the events team to ensure events are thought through from a customer perspective. - Liaise with the bookings team to ensure all bookings and private hires receive a high level of service and attention, including supporting Host team members in their roles. - Shift management including providing support to supervisors, and liaising with supervisors and managers to ensure all on shift tasks are completed. - Maintaining high levels of hospitality and cleanliness on the floor at all times. - Proactively responding to customer complaints and feedback - both during shifts and via emails. - All duty management responsibilities including opening and closing the venue. Benefits - Opportunity to take part in our four-day week trial, which began in November for an initial period of 6 months. - Free staff meal and a drink when working on site, plus free coffee, fruit, and staff soft drinks fridge. - Generous staff discount package across the whole building (Crate & Silo). - A summer and winter whole-building staff party. - Cycle to work scheme. - Career development opportunities. - Employee assistance program.