



About Us
We are a premium handcrafted chocolate brand with an integrated cafe. We are opening our first London location and seek an experienced, customer-focused Store Manager to lead day-to-day operations and build our local family-friendly presence.
Key Responsibilities
- Lead and motivate a small team
- Ensure excellent customer service and maintain high product presentation standards
- Manage daily store operations: inventory control, cash handling, ordering, and supplier coordination
- Oversee cafe operations
- Drive sales and local marketing initiatives; achieve financial targets
- Maintain brand standards and deliver a premium guest experience
- Report to regional management and implement company policies and promotions
Requirements
- Proven retail and hospitality management experience
- Strong leadership, communication and customer service skills
- Solid understanding of stock management, POS systems, and basic P&L responsibility
- Passion for premium food and attention to detail
- Experience planning events or workshops is a plus
- Eligibility to work in the UK and flexibility for early mornings, weekends and public holidays
What We Offer
- Competitive salary and performance-based incentives
- Staff discounts on chocolate items
- Opportunity to shape and lead our flagship London store
- Training, career development and a creative, supportive team
We welcome applications from diverse backgrounds.
Croxted Road, Norwood, SE21 8SZ, London

Chocolate House • 51-250 Employees
Hiring on JOB TODAY since October, 2025
Since its inception in 2002, we have established ourselves as a pioneer in the artisanal chocolate sector, focusing on handmade, fresh chocolates and championing sustainable practices through plastic-free packaging.



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