Proven experiences in working as part of a team to achieve the long term goal of the organisation; directly supervises and coordinates the activities of sales and related workers; establishes and monitors work schedules to meet sales and productivity targets; liaises with managers and other departments to resolve operational problems; determines or recommends staffing and other needs to meet sales and productivity targets; reports as required to managerial staff on departmental activities; providing necessary training and support to junior staffs and colleagues ; handling customers complaint and resolving issues; helping management team as and when necessary to run the business smoothly.