Assistant General Manager (AGM) - urban greens
2 days ago
London
About Us Urban Greens is an innovative salad concept reshaping London’s healthy eating scene. We’re on a mission to change how people think about salads - using only the freshest, most vibrant ingredients to create bowls that are as satisfying as they are nourishing. We believe that thoughtfully crafted salads can inspire how we eat and how we feel. We’re creators at heart, leading the Salad Revolution and championing quality, sustainability, and flavour in everything we do. Since opening our first store in 2019, we’ve grown to 6 locations across London - and we’re just getting started. Join us and become part of a company where you can grow, thrive, and help redefine healthy eating for the city. About You You’re energetic, reliable, and a natural team player. You love creating great experiences for customers and bring a positive spirit to everything you do. You’re not afraid to get your hands dirty (with clean ingredients!), enjoy variety in your workday, and have a keen eye for detail. You solve problems with a smile and take pride in doing things the right way. If this sounds like you, you’ll fit right in at Urban Greens. About The Role As a key support leader within the store, you’ll play a vital role in ensuring smooth day-to-day operations and delivering a consistently high-quality Urban Greens experience. Working closely with the General Manager, your responsibilities will include: • Train, supervise, and support restaurant staff to ensure high performance and engagement., • Manage work schedules, shift allocations, and performance feedback in the General Manager’s absence., • Ensure exceptional customer service, confidently addressing customer complaints and concerns., • Monitor customer feedback and implement improvements based on insights., • Control operational costs, including food and labour, to maximise profitability., • Oversee inventory management, including ordering, stocking, and maintaining optimal stock levels., • Monitor food quality and ensure standards are consistently met., • Ensure full compliance with health and safety regulations at all times., • Supervise daily operations across both kitchen and shop floor areas., • Maintain cleanliness and hygiene standards in line with company and regulatory requirements., • Monitor supplier performance and evaluate product quality., • Foster a positive, collaborative work environment that motivates and retains staff., • Resolve internal disputes professionally and promote teamwork across the store., • Be an ambassador for everything Urban Greens stands for, upholding the brand’s values and reputation at every customer touchpoint. Why You Might Not Want To Work For Us… About The Pay £28,000 per annum is our standard pay rate for an AGM. Our Benefits • A generous 50% discount at any Urban Greens location., • Enjoy a complimentary, healthy meal during every shift., • 28 days of annual leave (inclusive of bank holidays)., • Join us to acquire new skills and thrive in your career - Over 85% of our store management team started out as team members., • Access to Employee Assistance Programme, • Regular team socials and company-wide events. The Interview Process We like to keep things simple and transparent so you know exactly what to expect: Schedule Monday to Friday from 08:00am to 4:00pm as standard. 12pm - 9:30pm will be required where the GM is absent. If this role appeals to you, please go ahead and apply! We look forward to hearing from you :)
