Team Leader - Restaurant - Incipio Group Limited - London

As the third step on our career pathway, our Supervisors excel at leading their teams with strong problem-solving skills. They inspire and support their colleagues, seamlessly bridging the gap between Managers and the wider team. BENEFITS + BEST BITS Transparent and fair TRONC Payments 60% of our management teams are people we have progressed internally Self Space: Free Therapy available through Self Space. Accessible to anyone who works for Incipio Referral Bonus: refer a friend and once they have passed their probation you receive a bonus Career support and opportunities to develop within the Career Pathway, expanding in your role as the business grows Company awards to celebrate team and regular events Incipio FC + Seasonal Socials Incentive trips sponsored by Brands (Think Wine trips to Portugal and Ski Trips to France) Enhanced Maternity, Paternity and Adoption leave 50% discount for food and drink in all of our venues WHAT YOU'LL BE GETTING UP TO Ensuring our guests have the best possible experience by delivering outstanding hospitality across your team Ensuring the venue runs efficiently by setting an example and proactively leading your team and problem solving on shifts Motivating your team by providing excellent support, training and encouragement Working with your management team to drive sales in your venue with the support of your team Proactive planning, preparation and briefing of the team Bringing ideas, processes and orgainisation to life Attending training courses to develop your leadership skills and gain certification such as First Aid, Fire Marshalls and Personal Licenses Having fun, laughing a lot and giving good vibes WHAT WE'RE LOOKING FOR Vibrant + energetic individuals A leader, someone who enjoys setting examples and answering questions An insightful and impactful human, who loves to see their team achieve A discipline for exceptional standards Problem solvers A natural with guests, someone who enjoys interaction Friendliness, playfulness and approachability A genuine desire to deliver a great experience to our guests Incipio \& Inclusivity We're all about celebrating individuality inclusivity. At Incipio, we believe diverse teams make the best teams. That's why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We've got you!

Join Pergola Brixton, a vibrant rooftop bar and dining venue in the heart of Brixton, known for its buzzing atmosphere, great cocktails, street-food style dining, and signature RB soundtrack paired with live DJs and unforgettable social experiences. Our Assistant Managers are pro-active, detailed, operational leaders for their teams. They bring imagination, joy and a boundless passion for incredible people, outstanding hospitality and revenue driving through innovative ideas and continuous development of their teams. BENEFITS + BEST BITS Transparent and fair TRONC payments Pergo development programme Up to 10% Bonus based off of performance and KPI's set and agreed with your General Manager Vitality Package: Dental, Optical and Health insurance. Gym membership discounts + other rewards Self Space: Free Therapy available through Self Space. Accessible to anyone who works for Incipio Referral Bonus: refer a friend and once they have passed their probation you receive a bonus 60% of our management teams are people we have progressed internally Career development + opportunity to grow and expand in this role as the business expands Company awards to celebrate team and regular events Incentive Trips sponsored by Brands (Think Wine trips to Portugal and Ski Trips to France)· Paid sick leave Compassionate Leave Enhanced Maternity, Paternity and Adoption leave Length in service; earn additional holiday after 2 years continuous service Incipio FC + Seasonal Socials 50% discount for food and drink in all of our venues WHAT YOU'LL BE GETTING UP TO Bridging the gap between the team and senior management, using clear, effective and simple communication Using imaginative revenue driving ideas to drive the business forward You lead joyous and independent shifts and ensure high service standards are kept to, including actively coaching your team in their development. You ensure the venue runs efficiently by leading from the front, being approachable and driving outstanding hospitality at every opportunity. Creative cocktail ideas and champion menu development from your team You ensure our guests are shown the best possible experience and are looked after safely when in our venues and leaving. You motivate your team by providing excellent support and training ensuring your team are happy, engaged and full of joy. You drive both sales and the business performance by using financial data and planning effectively. Be obsessed with learning, pushing for your own development and career progression Having fun, laughing a lot and bringing the good vibes WHAT WE'RE LOOKING FOR Someone who has a passion for individual hospitality experiences People focused, delivering structured inductions to new team members and encourage development A problem solver who enjoys collating feedback and ideas from others and implementing that into a single focus You have a discipline for implementing exceptional standards You are calm in high pressure environments You have a big heart and want to impart your knowledge onto your team Incipio Inclusivity We're all about celebrating individuality inclusivity. At Incipio, we believe diverse teams make the best teams. That's why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We've got you!

We are seeking an outstanding and experienced Deputy General Manager with a love for varied hospitality experiences, high volume operations who thrives managing large teams. The Palm House is a vibrant bar and restaurant in the heart of Victoria, proudly known as the home of the good life. From midweek dining and refined corporate events to our viral, high-energy brunch sessions at the weekend, The Palm House offers a dynamic and diverse operation that keeps every day exciting. This role is ideal for a current General Manager operating in a £40k+ per week site who is ready to pivot their service style and step into a larger scale venue, driven by development and personal growth within a supportive, achievement driven environment. The Role: As Deputy General Manager, you'll be key to the running and success of The Palm House. Our Deputy General Managers are pro-active, insightful, commercial leaders for their venues. You will bring imagination, joy and a boundless passion for incredible people, outstanding hospitality and revenue driving through innovative ideas and continuous development of your team. We Expect You To: Have pure passion for hospitality and giving guests a wonderful time. Take full ownership of your KPIs whether that is financials, people, compliance, stock management -- guest experience is at the core of your passion. Lead joyous, guest focused, shifts; managing everything from atmosphere to standards. Empower your team to develop through the career pathway, giving clear and example lead feedback. Obsess over service standards and deliver nothing short of excellence. Coach, mentor, and inspire with a big heart and a focus on people development. Work collaboratively with your General Manager, Head Chef and other stakeholders to achieve success. Ensure safety of your guests, your team, and your venue at all times. Maintain compliance and actively promote completion of online training, daily/ weekly checks and best practices. Adapt and evolve by embracing challenges and thrive in a changing environment. Communicate with impact -- clearly, effectively, and with intention. Always taking the time to review and follow up. Be an effective leader who is approachable, honest and supportive in driving the business forward. Who You'll Be: A proven leader with experience in high volume operations, in either a restaurant or bar setting. A personal license holder. Someone who loves running big shifts, managing varied areas of a business but keeps the guest experience as a priority. Energetic, passionate, and resilient. Have a structured mindset, setting clear expectations and empowering your team. Obsessed with communication, constantly speaking to your team, with the ability to communicate the bigger picture as well as venue specific details and getting the team to understand why their roles are so important to the venues success. Engaged in wider Incipio culture, living and breathing our values. Curiosity and courage -- always questioning, improving, and innovating. Strong knowledge of food safety, allergies health safety. Fun! Capable of integrating seamlessly into Incipio's culture. Benefits \& Best Bits Vitality Package: Dental, Optical and Health insurance. Gym membership discounts + other rewards Self Space: Free Therapy through Self Space. Accessible to anyone who works for Incipio Hugely exciting career development, with opportunities to grow and expand in this role as the business grows 10% Bonus capacity paid annually Company awards and events Sickness Compassionate Pay Incentive trips (Think Wine trips to Portugal and Ski Trips to France) Enhanced Maternity, Paternity and Adoption leave Incipio FC + Seasonal Socials 50% discount for food and drink in all our venues Length in service; earn additional holiday after 2 years continuous service Incipio \& Inclusivity We're all about celebrating individuality inclusivity. At Incipio, we believe diverse teams make the best teams. That's why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We've got you!

Vibrancy: the state of being full of and Team Members at Incipio are key parts of our team, and our management teams will empower you to grow in your role, working with you on your hospitality skills and product knowledge, striving to be the best version of yourself. Our Team Members bring our beautiful venues to life, curating vibrant atmospheres for great times. BENEFITS + BEST BITS · Tronc paid fairly and equally · 60% of our management teams have been promoted internally. · Mental Maintenance: Therapy for free · Referral Bonus: refer a friend and once they have passed their probation you receive a bonus · Career support and opportunities to develop within the Career Pathway, expanding in your role as the business grows · Company awards to celebrate team and regular events · Incipio FC + Seasonal Socials · Incentive trips sponsored by Brands (Think Wine trips to Portugal and Ski Trips to France) · Enhanced Maternity, Paternity and Adoption leave · 50% discount for food and drink in all Incipio venues WHAT YOU'LL BE GETTING UP TO · Have a passion for all things hospitality, driving positive feedback and achieving a target set by your management team each week. · You work at pace with energy, always looking for the next task that can be completed. · You proactively work to enhance the atmosphere of your venue, including music, lighting and temperature and communicate this with your management team. · You work closely with your front of house and kitchen teams to deliver an exceptional experience for our guests on every shift. · You actively achieve sales targets set by your management team and support other team members to do the same. · Everything you deliver is to the highest service standards, proactively driving sales and following the lead of your management team. · You ensure our guests are shown the best possible experience and are looked after safely when in our venues and when leaving. · You actively complete your compliancy e-learning within 2 weeks of starting to ensure you are safe in the workplace. · You deliver our products to spec, complete spec tests and take and learn new drinks and food menu dishes when required. · Having fun, laughing and giving good vibes WHAT WE'RE LOOKING FOR · You positively represent yourself, your team and Incipio, day by day through your actions, tasks, and responsibilities. · Vibrant + energetic individuals · A discipline for exceptional standards · Problem solvers; people who thrive from completing tasks and always find a way through a problem · A natural with guests, someone who enjoys interaction and busy environments. · Friendliness and approachability · A genuine desire to deliver a great experience to our guests and form brilliant teams. Incipio \& Inclusivity We're all about celebrating individuality inclusivity. At Incipio, we believe diverse teams make the best teams. That's why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We've got you!

We’re on the hunt for an Experienced Full Time Front of House Team Leader to join our lively crew. Can you own the floor, wow our guests, and deliver service that sparkles? If hospitality is your jam, you communicate with flair, and you thrive in a fast-paced environment, we want to hear from you! You Are: • Passionate about delivering outstanding, guest-first service, • A quick learner who takes initiative and brings big personality (we’re proud to be part of the community, authentic, and celebrate individuality), • Thriving in a high-energy venue with a fun-loving, supportive team, • Keen to grow and develop within a fantastic, award-winning company, • Ready to level up and build your career in a rapidly expanding, versatile business What's in it for me: • Competitive rate per hour + tronc - Cha-ching!!, • Work for a Times Top 100 Companies to Work For, • Clear pathways for training and career advancement—your growth matters!, • Discounts across all our pubs, bars, and restaurants—treat yourself!, • Work with the freshest seasonal produce—bring those flavours to life!, • Company and team trips, regular socials and incentives—let’s explore!, • Experience a lively, family-oriented atmosphere—where fun meets food!, • Complimentary meals during your shift—because who doesn’t love a good bite?, • Employee Assistance Programme (EAP) for your wellbeing—your happiness counts!, • Fantastic referral scheme with rewards of up to £1000—bring your friends!, • Access to your wages anytime through Stream—because life happens!, • Celebrate your birthday with a day off on us—party time!, • Cycle to work scheme for a greener commute—let’s pedal towards a better planet! If you’re ready to bring energy, warmth, and a can-do attitude to our floor, apply now. Tell us what you’d bring to our team and why you’re excited about growing with a fast-moving, award-winning company.

Job Overview: We are seeking a highly motivated and experienced Assistant Manager for our vibrant restaurant in Covent Garden, London. This role is ideal for a hands-on leader with a passion for hospitality, strong operational skills, and a commitment to excellence. The position requires availability during weekends and evenings. Key Responsibilities: Lead, motivate, and manage the front-of-house team, ensuring exceptional service standards. Oversee staff recruitment, training, and scheduling, while managing performance and fostering a positive team environment. Ensure smooth service during peak hours, particularly on weekends and evenings, maintaining company policies and standards. Uphold customer service excellence, addressing escalated issues and engaging with guests to ensure satisfaction. Qualifications & Skills: Experience: experience in a high-volume restaurant or hospitality environment. Skills: exceptional customer service Strong leadership and interpersonal abilities. Excellent organizational and multitasking skills. Exceptional customer service skills and attention to detail. Other Requirements: Charismatic & bubbly Must be available to work weekends, evenings, and holidays. A passion for food, drink, and delivering memorable dining experiences. Perks & Benefits: Competitive Salary Meals: Complimentary during shifts. Discount: 50% off the total bill at other restaurants within the company. This is a fantastic opportunity for a dedicated hospitality professional looking to take the next step in their career. If you have the drive, experience, and passion for delivering excellence, we would love to hear from you! Job Types: Full-time, Permanent Benefits: Company pension Discounted or free food Employee discount

The Pachamama Family proudly delivers exceptional guest experiences across our venues in central London. Since our founding in October 2014, Pachamama Group has been on a mission to introduce inspiring hospitality concepts across the globe, doing it our way and making the impossible possible. Each of our restaurant concepts is thoughtfully crafted to transport guests to diverse locales, offering unique culinary experiences in unforgettable environments. At its heart, Soraya is about sharing. Soraya, coming nto London mid June 2026, offers guests an exceptional culinary experience, celebrating the rich and vibrant flavours of Persian cuisine in an exquisite setting. Soraya's menu is a testament to meticulous craftsmanship, designed to delight and encourage communal feasting. Signature dishes such as Mast O Khair, Lamb Koobideh, Chicken Joujeh, and Ghaymeh Bedemjan highlight traditional Persian recipes, while innovative plates showcase the team's genius. As our Restaurant Manager , we hope that you will contribute to our mission of introducing inspiring hospitality concepts to the London restaurant scene and across the globe. Our philosophy is to do it our way and make the impossible possible. As an experienced Restaurant Manager , we trust in your ability to step into our vibrant restaurant environment and hit the ground running, leveraging your proven skills and management expertise. • Attractive salary based on your skills and experience., • Full Service Charge distribution., • Referral scheme with a £300 bonus for a successful candidate., • Complimentary breakfast, lunch, and dinner for all employees., • Generous staff discount at all group's restaurants., • 28 days of holiday for a full time employee, ensuring a balanced professional and personal life. Other benefits include: • Comprehensive on-the-job training to enhance your skills and knowledge., • A friendly and positive work environment fostering respect and teamwork., • Psychological, financial and legal support available through our Employee Assistance Programme (EAP)., • Salary paid monthly -- on the last Friday of each month., • Stream access, allowing you to stream up to 50% of your earnings at any time., • Pension scheme with a 3% employer contribution., • Opportunities for career development, regular appraisals to discuss progress and perspectives. If this sounds of interest to you, please apply. Come grow with us at Pachamama Group! This is your chance to take a part in an exciting New Opening.

Restaurant Manager – Mielo London Mielo London is looking for an experienced and passionate Restaurant Manager to join our team in Marylebone, London. This is an exciting opportunity for a strong hospitality professional with a proven track record in restaurant management, team leadership, and delivering exceptional guest experiences within a fast-paced, high-quality environment. The Role As Restaurant Manager, you will be responsible for the day-to-day operation of the restaurant, ensuring the highest standards of service, staff management, and customer satisfaction are consistently maintained. Key Responsibilities Overseeing daily restaurant operations Leading, motivating, and developing the front-of-house team Delivering outstanding guest service and maintaining brand standards Managing staff rotas, recruitment, and training Working closely with the kitchen and senior management teams Monitoring service quality, performance, and operational efficiency Ensuring compliance with health & safety and licensing regulations Driving sales and creating a positive guest experience Requirements Previous experience in a management role within hospitality or restaurants Strong leadership and organisational skills Excellent communication and customer service abilities Ability to thrive in a busy, high-end restaurant environment Professional appearance and positive attitude Proven career progression and management experience preferred.

An opportunity for an experienced and approachable leader with a genuine love of hospitality and love of beautiful, ingredient-led food. Granger & Co. is looking for a Manager to join our restaurant family. ABOUT US Since we opened our doors in London in 2011, Granger & Co. has brought the relaxed, sunny Australian way of dining to the city. Our restaurants reflect the spirit that Bill Granger made known around the world: easy-going, generous excellence. Our food makes people feel good. It is full of flavour, goodness and vitality. We thoughtfully source the best possible ingredients with a sunny, colourful lightness, and the emotional comfort of food is as important to us as how it looks and tastes. We celebrate seasonality, champion local growers and suppliers and prioritise ingredients grown with care for the world. As a family-owned restaurant group that is constantly evolving, we value all employees as respected individuals and foster diversity and inclusion, with everyone given a chance to share their voice and ideas. People stay with us and grow with us, many for over a decade. THE ROLE This is a full-time position with a mix of daytime, evening and weekend shifts. As Assistant Restaurant Manager, you will lead the front-of-house team in delivering warm, generous and confident hospitality. You’ll ensure smooth and organised service, support the team in creating a welcoming atmosphere, and work with pace and attention to detail throughout the day. You’ll contribute to daily operations, from managing service flow and handling guest enquiries to supporting training, rostering and quality control. You will also champion our seasonal, ingredient-led menu, guiding guests and supporting the team in understanding our food, producers and values. You will have support and training in administrative tasks from the restaurant management team and our hands-on operations team. ABOUT YOU You love hospitality, from the joy of sharing great food and drink to creating memorable experiences for guests. You take pride in leading a team that delivers excellence with care, warmth, and professionalism. Calm under pressure, organised and solutions-focused, you thrive in a fast-paced environment where every detail matters. You care about good food, love learning about ingredients and producers, and enjoy sharing that passion with both guests and colleagues. Above all, you value generosity, teamwork and creating a supportive space where people can do their best work. WHAT WE OFFER • A real work-life balance in a people-first business with teams who love what they do., • An additional day of holiday for every year of service after two years., • Access to wellbeing support and private GP services through Hospitality Rewards., • Freshly made staff meals every shift., • 50% off when you dine in our restaurants (for up to four people)., • Cycle to work scheme., • Enhanced maternity pay (after 40 weeks of service).

We care about your career and are known for having the absolute best people in the industry. When you join us as an Assistant Restaurant Manager at The Barn at Coworth Park, you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

Job Description: Restaurant Floor Manager at Hotel California Welcome to Hotel California , a fictional boutique hotel nestled in the heart of London, where cutting-edge AI technology meets unparalleled hospitality. We’re not just a hotel—we’re an experience, dedicated to crafting the ultimate guest journey through innovation, warmth, and a touch of magic. Recognized as one of the top places to work in hospitality, we put people—our guests and our team—at the heart of everything we do. Since opening our doors, Hotel California has redefined luxury with a modern twist, blending timeless charm with the latest AI-driven solutions to anticipate and exceed every guest’s needs. From our AI-powered concierge that personalizes each stay to our smart dining spaces serving up culinary delights inspired by London’s vibrant culture, we’re all about creating moments that linger long after checkout. And it doesn’t stop there—our commitment extends beyond our walls. We partner with local charities, plant trees across the UK, and, through our Stay for a Cause initiative, donate 50 meals to children in need for every shift you work. As of March 2025, we’ve provided over 25 million meals and counting! How We’ll Support You At Hotel California , your well-being is our priority, both on and off the clock. We’ve designed our support around four key pillars: Financial Free weekly wage advances and emergency cash support. Access to savings tools and financial health planning powered by AI insights. Up to 50% off stays and dining at Hotel California for you, friends, and family, plus a California Gold Card with a monthly allowance to treat your loved ones in style. Mental & Physical All Californians (Managers) are trained in mental health support and First Aid. 24/7 confidential helpline for you and your household, available 365 days a year. Healthcare cash plan and free monthly fitness sessions (think AI-guided yoga or spin classes in our smart gym). Sports fan? Join our California Cricket League —an in-house tournament with a grand finale at Lord’s! Social We love bringing our Hotel California family together! You’re invited to: California Dream Fest (our summer celebration for team and families). A legendary Christmas party under the stars. Regular team events across the hotel, from mixology nights to AI-tech showcases. After 5 years, embark on our London Calling Bootcamp —a once-in-a-lifetime guided tour of London’s hidden gems with our founders (over 200 Californians joined last year!). What to Expect Salary : £42,000 - £45,000 per year (inclusive of service charge), paid monthly. Schedule : Full-time across 5 days, with Monday-Sunday availability. Our AI-optimized rotas ensure a mix of daytime and evening shifts—no endless late nights here! Training : Access to award-winning, AI-enhanced development programs from day one. Last year, we promoted 211 team members! Holiday : Standard paid leave (including service charge), with Hotel California closed on Christmas Day and Boxing Day. Got kids? Take an extra day for their first day of school. Style : No stiff uniforms—smart casual and comfy is the vibe (trainers welcome!). Do You Have the California Spirit ? At Hotel California , we believe true happiness comes from giving your best to others. We call it the California Spirit —going beyond service to genuinely care for our guests and team, powered by the latest AI tools to make every interaction seamless and special. We’re searching for a Floor Manager to join our London haven. Our Californians (Managers) are the heartbeat of our operation, ensuring every guest feels like they’ve stepped into a world of wonder. With AI assisting everything from real-time guest preferences to team coordination, you’ll lead with heart and precision. On busy nights, you’ll manage wait times of up to 90 minutes with charm and empathy, supported by a team of 40-50 California Crew members and fellow Californians , all working in sync thanks to our smart systems. You’re empowered to make bold decisions, ensuring our California Spirit shines through in every moment. And the perks? Competitive pay, incredible benefits, and events like our Californians’ Day Out and epic Christmas bash—our way of saying “thank you” for making 2024 our best year yet! What We’re Looking For As a Floor Manager at Hotel California : You’ve been a Senior Assistant Manager or Assistant General Manager in a high-volume, tech-savvy hospitality setting for the past few years. You’re obsessed with excellence, eager to thrive in an environment that blends AI innovation with human connection. You’ve got an eagle eye for detail, keeping standards sky-high and every shift running smoothly. You’re a natural leader with a big heart, passionate about coaching and growing your team. You live to make people happy—guests and crew alike—turning first-time visitors into lifelong fans. Join the Hotel California Family Everyone’s welcome here. We’re proud to foster an inclusive, diverse workplace and encourage applications from all backgrounds, identities, and experiences. Ready to bring your California Spirit to life with the power of AI? Apply today and help us create the ultimate guest experience in the heart of London!

Job Description: Floor Manager at Hotel California Welcome to Hotel California , a fictional boutique hotel nestled in the heart of London, where cutting-edge AI technology meets unparalleled hospitality. We’re not just a hotel—we’re an experience, dedicated to crafting the ultimate guest journey through innovation, warmth, and a touch of magic. Recognized as one of the top places to work in hospitality, we put people—our guests and our team—at the heart of everything we do. Since opening our doors, Hotel California has redefined luxury with a modern twist, blending timeless charm with the latest AI-driven solutions to anticipate and exceed every guest’s needs. From our AI-powered concierge that personalizes each stay to our smart dining spaces serving up culinary delights inspired by London’s vibrant culture, we’re all about creating moments that linger long after checkout. And it doesn’t stop there—our commitment extends beyond our walls. How We’ll Support You At Hotel California , your well-being is our priority, both on and off the clock. We’ve designed our support around four key pillars: Financial Free weekly wage advances and emergency cash support. Access to savings tools and financial health planning powered by AI insights. Up to 50% off stays and dining at Hotel California for you, friends, and family, plus a California Gold Card with a monthly allowance to treat your loved ones in style. Mental & Physical All Californians (Managers) are trained in mental health support and First Aid. 24/7 confidential helpline for you and your household, available 365 days a year. Healthcare cash plan and free monthly fitness sessions (think AI-guided yoga or spin classes in our smart gym). Social We love bringing our Hotel California family together! You’re invited to: California Dream Fest (our summer celebration for team and families). A legendary Christmas party under the stars. Regular team events across the hotel, from mixology nights to AI-tech showcases. After 5 years, embark on our London Calling Bootcamp —a once-in-a-lifetime guided tour of London’s hidden gems with our founders (over 200 Californians joined last year!). What to Expect Salary : £42,000 - £45,000 per year (inclusive of service charge), paid monthly. Schedule : Full-time across 5 days, with Monday-Sunday availability. Our AI-optimized rotas ensure a mix of daytime and evening shifts—no endless late nights here! Training : Access to award-winning, AI-enhanced development programs from day one. Last year, we promoted 211 team members! Holiday : Standard paid leave (including service charge), with Hotel California closed on Christmas Day and Boxing Day. Got kids? Take an extra day for their first day of school. Style : No stiff uniforms—smart casual and comfy is the vibe (trainers welcome!). Do You Have the California Spirit ? At Hotel California , we believe true happiness comes from giving your best to others. We call it the California Spirit —going beyond service to genuinely care for our guests and team, powered by the latest AI tools to make every interaction seamless and special. We’re searching for a Floor Manager to join our London haven. Our Californians (Managers) are the heartbeat of our operation, ensuring every guest feels like they’ve stepped into a world of wonder. With AI assisting everything from real-time guest preferences to team coordination, you’ll lead with heart and precision. On busy nights, you’ll manage wait times of up to 90 minutes with charm and empathy, supported by a team of 40-50 California Crew members and fellow Californians , all working in sync thanks to our smart systems. You’re empowered to make bold decisions, ensuring our California Spirit shines through in every moment. And the perks? Competitive pay, incredible benefits, and events like our Californians’ Day Out and epic Christmas bash—our way of saying “thank you” for making 2024 our best year yet! What We’re Looking For As a Floor Manager at Hotel California : You’ve been a Senior Assistant Manager or Assistant General Manager in a high-volume, tech-savvy hospitality setting for the past few years. You’re obsessed with excellence, eager to thrive in an environment that blends AI innovation with human connection. You’ve got an eagle eye for detail, keeping standards sky-high and every shift running smoothly. You’re a natural leader with a big heart, passionate about coaching and growing your team. You live to make people happy—guests and crew alike—turning first-time visitors into lifelong fans. Join the Hotel California Family Everyone’s welcome here. We’re proud to foster an inclusive, diverse workplace and encourage applications from all backgrounds, identities, and experiences. Ready to bring your California Spirit to life with the power of AI? Apply today and help us create the ultimate guest experience in the heart of London!