Front of House Team Member
2 hours ago
London
Overview The Front of House Team Member is responsible for delivering an exceptional customer experience while serving Myka's premium Greek frozen yoghurt and accompanying products. As the face of the brand, you will create a welcoming atmosphere, maintain high presentation standards, and ensure customers enjoy a friendly, efficient, and memorable experience. Duties • Welcome and assist guest with question, product recommendations by delivering a friendly, professional, and efficient service at all times., • Resolve basic concerns and issues when necessary., • Serve products according to brand standards (ensure presentation and product control)., • Replenish store displays, maintain product quality and freshness thorough the day, ensure cleanliness of the store at all time and support product preparation when required., • Handle cash, card and digital payments responsibly., • Promote loyalty programmes, special offers, and seasonal promotions., • Follow food safety, hygiene, and health & safety procedures at all times. Ensure food handling practices comply with company and regulatory requirements and report any health, safety, or maintenance concerns to management., • Work collaboratively with supervisors and colleagues to achieve daily goals. Support team members during busy periods., • Participate in training and development activities and contribute positively to a fun, energetic, and customer-focused culture. Essential · Excellent customer service and communication skills. · Positive attitude with a friendly and approachable personality. · Ability to work effectively in a fast-paced environment. · Strong attention to detail and cleanliness. · Reliable, punctual, and professional. · Flexible availability, including evenings, weekends, and public holidays. Desirable · Previous experience in hospitality, food service, retail, café, or customer-facing roles. · Experience using POS systems and handling payments. · Food Hygiene or Food Safety certification. · Interest in healthy food, desserts, or premium food brands. Personal Attributes · Enthusiastic and energetic. · Passionate about providing outstanding customer experiences. · Team-oriented and supportive. · Well-presented and professional. · Quick learner with a positive attitude. · Takes pride in maintaining high standards. Key Performance Indicators (KPIs) · Customer satisfaction and positive feedback. · Speed and accuracy of service. · Product quality and presentation standards. · Compliance with food safety and hygiene requirements. · Attendance, punctuality, and reliability. · Contribution to team performance and store sales targets. What We Offer · Competitive hourly rate. · Staff discounts on Myka products. · Ongoing training and development. · Flexible working opportunities. · Career progression opportunities within a growing brand. · Fun, supportive, and customer-focused working environment. About Myka – Greek Frozen Yoghurt Myka is dedicated to serving authentic Greek frozen yoghurt made with quality ingredients and exceptional care. We believe every customer interaction matters, and our Front of House Team Members play a vital role in creating a welcoming experience that keeps customers coming back