Waitress - Zaffran - London

Head Waiter / Service Trainer This very popular and iconic luxury café and all-day dining restaurant concept has been taking the market by storm since the early 90s. Located only in prime real estate locations across Westminster, we are now seeking a passionate, experienced, and service-driven Head Waiter to join our successful team and support the training and development of our front-of-house staff. The ideal candidate will have strong restaurant floor experience, excellent leadership skills, and a genuine passion for delivering exceptional guest service. As Head Waiter, you will lead by example, support the management team, and train waiters to deliver excellence in service, guest care, product knowledge, and restaurant standards. Responsibilities • Lead, motivate, and support the waiting team during service, • Train new and existing staff in excellent table service and guest care, • Ensure all guests receive a warm welcome and professional service, • Maintain high standards of presentation, communication, and hospitality, • Supervise the restaurant floor and ensure smooth daily operations, • Support staff with order taking, food and drink service, and guest requests, • Coach team members on upselling, menu knowledge, allergens, and service steps, • Monitor service quality and provide feedback to improve performance, • Handle guest queries and complaints professionally and efficiently, • Ensure the restaurant is clean, organised, and ready for service at all times, • Work closely with managers, bartenders, kitchen staff, and other departments, • Support opening and closing procedures when required, • Ensure compliance with food safety, health and safety, and company standards Requirements • Proven experience as a Head Waiter, Senior Waiter, Supervisor, or similar role, • Strong knowledge of high-quality restaurant service, • Experience training or coaching front-of-house staff, • Positive attitude and excellent communication skills, • Ability to lead by example and remain calm under pressure, • Strong attention to detail and guest-focused approach, • Ability to keep the restaurant organised, clean, and under control, • Professional appearance and confident customer service skills, • Flexibility to work full-time, including weekends and busy periods, • Right to work in the United Kingdom is required Benefits • 50% staff discount in all our venues, even on your days off, for you and up to 3 family members, • 4 weeks paid annual holiday, • Learning and development opportunities, • Free meal during working hours, • Competitive pay depending on experience, • Tips, service charge, staff food, and other incentives included, • Around 45 hours per week, • No split shifts Pay Competitive salary depending on experience, from £13.46 to £15.00 per hour, including service charge, plus tips, staff food, and other incentives. Job Type: Full-time Application Questions • Do you have experience in a similar Head Waiter, Senior Waiter, or Supervisor position?, • Do you have experience training or supporting front-of-house staff?, • Can you work full-time? Work Authorisation United Kingdom work authorisation is required. Work Location In person

Waiter Caravan Southbank, London Overall earnings up to 16.20 Full time This November, we're opening our tenth, and biggest Caravan at the Southbank. And we're looking for an exceptional Waiter to own and thrive in a section. We're after someone kind, confident, high-energy and genuinely passionate about what they do. Someone who knows good food, fine drinks and gets a kick out working in a team and giving their guests the best experience possible You'll be joining Caravan as we open a special new restaurant, with two floors, multiple bars and plenty of opportunity to make your mark from day one. The role As Waiter, you'll work with the full team to make sure your section runs brilliantly whenever you're in the building. That means engaging in the Caravan culture, hospitality and taking advantage of our development opportunities to make sure every one of your guests that leaves the restaurant has the best experience possible. What you'll be doing as Waiter • Ensure our food, drink, and service standards are consistently delivered, • Taking full ownership of your section and helping create the kind of hospitality people want to come back for, • Developing your own skills & knowledge and sharing that knowledge with your team, • Supporting your team members; making sure everyone feels welcome, and smashing each service as a team, • Working closely with the wider restaurant team to give every guest the best experience possible Why Caravan? Since 2010, we've been serving well-travelled food, specialty coffee and drinks inspired by flavours and ideas from around the world. We're a business built around curious people. People who care about what they do, look out for each other and aren't afraid to try something new. With more openings ahead and a big focus on developing our own people, there's plenty of room to grow with us too. Plus, when you work at Caravan you enjoy: • Free meals & drinks when on shift, • 50% dining discount with up to 4 mates, • 20% coffee retail discount, • Extensive wellbeing support, • Financial health education & support, • Leadership training and development, • A dining voucher when you start, on your birthday and your work anniversary, to spend in any of our restaurants, • Real career progression - 80% of our management roles are filled internally Our values We live by four core values, and our Waiter, and every team member would live, promote and role model them: • All welcome - We make space for everyone at our table, • No boundaries - Grow, develop and thrive, just a little bit each day, • Caravan of Love - Bring the energy, and be part of the change you want to see in the world, • Well-travelled - Be curious; learn, taste, experiment and share that knowledge with those you meet along the way Sustainability We're all in on both environmental and social sustainability practices. Every team member plays their part in maintaining our B-Corp certification targets. Diversity & Inclusion Everyone's welcome at Caravan. We respect individual differences in identity, culture and experience, with our team, and with every guest.

WAITER / WAITRESS – LaCage Kensington Great food. Big games. Brilliant people. LaCage has landed in London, bringing a fresh take on the sports brasserie experience to the heart of Kensington! We’re not your average sports bar. Think fantastic food, buzzing atmosphere, incredible sporting moments and a team that genuinely loves what they do. We’re looking for confident, energetic and personable Waiters to join our growing team. WHAT YOU’LL BE DOING • Delivering friendly, attentive and memorable service., • Making guests feel welcome from the first hello to the final whistle., • Knowing our food and drinks menus and making great recommendations., • Keeping your section running smoothly, even when things get busy., • Working closely with the bar, kitchen and wider team., • Bringing positive energy, personality and a smile to every shift. WHAT WE’RE LOOKING FOR • A genuine passion for hospitality and looking after people., • A friendly, confident personality with great communication skills., • Previous restaurant experience is preferred., • Someone who thrives in a lively, fast-paced environment., • A team player who gets stuck in and supports those around them., • An interest in sport is a bonus, but certainly not essential! WHY JOIN LaCage? • Be part of an exciting new London hospitality destination., • Work with a passionate, supportive and ambitious team., • Opportunities to learn, develop and progress., • A lively workplace where no two shifts are the same., • Great food, great atmosphere and even better people. If you bring the personality, passion and energy, we’ll bring the opportunity. Apply now and become part of the LaCage team!

You'll be responsible for providing friendly, efficient service throughout the customer's visit, including: Welcoming and seating customers Taking food and drink orders Serving food and drinks Looking after customers throughout their meal Clearing and resetting tables Keeping the restaurant clean and organised Working closely with the kitchen and front-of-house team Maintaining excellent service during busy periods

We’re looking for a confident, friendly and switched-on Waiter to join the team at The Gun. A proper East London favourite opposite Spitalfields Market, The Gun is all about great food, craft drinks, cocktails, events and a whole lot of personality. What you’ll be doing • Delivering friendly, memorable service to every guest, • Taking orders and confidently talking guests through our food and drinks, • Recommending dishes and drinks with personality, • Keeping your section clean, organised and running smoothly, • Working closely with the bar and kitchen to deliver brilliant service, • Getting involved in busy weekends, brunches, events and DJ nights What we’re looking for • Previous waiting or hospitality experience is preferred, • A genuine passion for great service, • Confident, positive and friendly personality, • Ability to work quickly and stay calm when it gets busy, • Great attention to detail and a good sense of humour, • A real team player What’s in it for you? • Competitive hourly rate + tronc, • Training and development, • Career progression opportunities, • Team trips, incentives and socials, • Up to £1000 referral bonus, • Birthday day off, • 30% discount across Urban Pubs & Bars, • Cycle to work scheme, • EAP support, • Annual staff party & prize draws If you love hospitality, enjoy making people feel welcome and thrive in a busy, lively environment, we’d love to hear from you. Come join the team at The Gun.

Floor Supervisor Job Description Job Title Floor Supervisor Department Operations / Front of House Reports To Restaurant Manager / General Manager Job Purpose The Floor Supervisor is responsible for overseeing the day-to-day front-of-house operation, ensuring exceptional guest experiences, maintaining service standards, supporting team performance, and ensuring smooth restaurant operations during service periods. The role requires strong leadership, excellent communication skills, attention to detail, and a passion for hospitality. Key Responsibilities Guest Experience & Service Excellence • Ensure all guests receive friendly, professional, and attentive service., • Lead by example and maintain high standards of hospitality at all times., • Greet and engage with guests where appropriate to ensure satisfaction., • Handle guest feedback, complaints, and service recovery professionally and efficiently., • Monitor guest experience throughout service and take proactive action where necessary., • Ensure guests feel welcomed, valued, and looked after during their visit. Team Leadership • Supervise, motivate, and support Front of House team members during service., • Conduct pre-shift briefings and ensure staff are fully informed of daily specials, menu updates, promotions, and operational requirements., • Monitor employee performance and provide coaching and guidance where needed., • Promote teamwork, professionalism, and a positive working environment., • Assist with the onboarding and training of new team members., • Ensure company standards, policies, and procedures are consistently followed. Service Operations • Oversee smooth and efficient restaurant operations throughout service., • Ensure correct table allocation and effective management of reservations and walk-ins., • Monitor service flow and coordinate between front and back of house teams., • Ensure food and drinks are delivered accurately and within company standards., • Support the team during busy periods and maintain service efficiency., • Manage service timing and guest expectations effectively. Sales & Upselling • Encourage and support upselling opportunities across food and beverage offerings., • Ensure the team has strong product knowledge of menus, drinks, allergens, and promotions., • Monitor average spend and support initiatives to maximise revenue., • Promote specials, signature dishes, and premium beverage options. Health & Safety • Ensure compliance with all food safety, health and safety, and licensing regulations., • Maintain high standards of cleanliness and presentation throughout the restaurant., • Ensure all team members follow hygiene and safety procedures., • Report maintenance issues and health and safety concerns promptly. Cash Handling & Administration • Support daily opening and closing procedures., • Assist with cash handling procedures and reconciliation where required., • Complete operational checklists and service reports., • Ensure accurate recording of guest feedback and operational issues. Knowledge & Skills Required Essential • Previous experience in a supervisory role within hospitality or restaurant operations., • Excellent customer service skills., • Strong leadership and team management abilities., • Good communication and interpersonal skills., • Ability to remain calm under pressure., • Strong organisational and problem-solving skills., • Knowledge of food safety and health & safety regulations., • Good understanding of restaurant service standards. Desirable • Personal Licence Holder (where applicable)., • First Aid qualification., • Experience with reservation and POS systems., • Knowledge of Mediterranean, Turkish, or similar hospitality concepts. Key Performance Indicators (KPIs) • Guest satisfaction scores and feedback., • Service standards compliance., • Team performance and engagement., • Sales and upselling performance., • Mystery shopper results., • Operational efficiency during service., • Cleanliness and presentation standards., • Reduction in guest complaints. Working Relationships The Floor Supervisor will work closely with: • General Manager, • Restaurant Manager, • Head Chef and Kitchen Team, • Front of House Team, • Bar Team, • HR Department Company Expectations All employees are expected to: • Deliver exceptional hospitality and guest service., • Demonstrate professionalism and integrity., • Take ownership of guest satisfaction., • Support colleagues and contribute to a positive team culture., • Uphold company values, policies, and standards at all times. HAZ Group is committed to providing memorable guest experiences through exceptional service, teamwork, and continuous improvement.