
Floor Supervisor Job Description
Job Title
Floor Supervisor
Department
Operations / Front of House
Reports To
Restaurant Manager / General Manager
Job Purpose
The Floor Supervisor is responsible for overseeing the day-to-day front-of-house operation, ensuring exceptional guest experiences, maintaining service standards, supporting team performance, and ensuring smooth restaurant operations during service periods.
The role requires strong leadership, excellent communication skills, attention to detail, and a passion for hospitality.
Key Responsibilities
Guest Experience & Service Excellence
- Ensure all guests receive friendly, professional, and attentive service.
- Lead by example and maintain high standards of hospitality at all times.
- Greet and engage with guests where appropriate to ensure satisfaction.
- Handle guest feedback, complaints, and service recovery professionally and efficiently.
- Monitor guest experience throughout service and take proactive action where necessary.
- Ensure guests feel welcomed, valued, and looked after during their visit.
Team Leadership
- Supervise, motivate, and support Front of House team members during service.
- Conduct pre-shift briefings and ensure staff are fully informed of daily specials, menu updates, promotions, and operational requirements.
- Monitor employee performance and provide coaching and guidance where needed.
- Promote teamwork, professionalism, and a positive working environment.
- Assist with the onboarding and training of new team members.
- Ensure company standards, policies, and procedures are consistently followed.
Service Operations
- Oversee smooth and efficient restaurant operations throughout service.
- Ensure correct table allocation and effective management of reservations and walk-ins.
- Monitor service flow and coordinate between front and back of house teams.
- Ensure food and drinks are delivered accurately and within company standards.
- Support the team during busy periods and maintain service efficiency.
- Manage service timing and guest expectations effectively.
Sales & Upselling
- Encourage and support upselling opportunities across food and beverage offerings.
- Ensure the team has strong product knowledge of menus, drinks, allergens, and promotions.
- Monitor average spend and support initiatives to maximise revenue.
- Promote specials, signature dishes, and premium beverage options.
Health & Safety
- Ensure compliance with all food safety, health and safety, and licensing regulations.
- Maintain high standards of cleanliness and presentation throughout the restaurant.
- Ensure all team members follow hygiene and safety procedures.
- Report maintenance issues and health and safety concerns promptly.
Cash Handling & Administration
- Support daily opening and closing procedures.
- Assist with cash handling procedures and reconciliation where required.
- Complete operational checklists and service reports.
- Ensure accurate recording of guest feedback and operational issues.
Knowledge & Skills Required
Essential
- Previous experience in a supervisory role within hospitality or restaurant operations.
- Excellent customer service skills.
- Strong leadership and team management abilities.
- Good communication and interpersonal skills.
- Ability to remain calm under pressure.
- Strong organisational and problem-solving skills.
- Knowledge of food safety and health & safety regulations.
- Good understanding of restaurant service standards.
Desirable
- Personal Licence Holder (where applicable).
- First Aid qualification.
- Experience with reservation and POS systems.
- Knowledge of Mediterranean, Turkish, or similar hospitality concepts.
Key Performance Indicators (KPIs)
- Guest satisfaction scores and feedback.
- Service standards compliance.
- Team performance and engagement.
- Sales and upselling performance.
- Mystery shopper results.
- Operational efficiency during service.
- Cleanliness and presentation standards.
- Reduction in guest complaints.
Working Relationships
The Floor Supervisor will work closely with:
- General Manager
- Restaurant Manager
- Head Chef and Kitchen Team
- Front of House Team
- Bar Team
- HR Department
Company Expectations
All employees are expected to:
- Deliver exceptional hospitality and guest service.
- Demonstrate professionalism and integrity.
- Take ownership of guest satisfaction.
- Support colleagues and contribute to a positive team culture.
- Uphold company values, policies, and standards at all times.
HAZ Group is committed to providing memorable guest experiences through exceptional service, teamwork, and continuous improvement.
- Experience
- Required
- Employment
- Part-time
- Starting time
- Immediate start!

Bar and Restaurant • 11-50 Employees
Hiring on JOB TODAY since June, 2016
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