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Job Summary We may conduct our interviews in person or using Microsoft Teams for video calling. All you need is a device with a camera and access to the internet. We will provide guidance and instructions on how to use this method if your interview is being held virtually. \n We are a disability confident leader and we support reasonable adjustments throughout the recruitment process - for more information click important-information-for-applicants (north-ayrshire.gov.uk) Positions are based within our busy Community Care live monitoring team. Position will be office based and candidates will be required to work following shift pattern on a 4 on 4 off basis. Candidates will be responsible for monitoring and reporting live scheduling system. Candidate's will be required to provide a high quality customer focused service. Dealing directly with queries from colleagues and customers through appropriate communication. Entering and maintaining data from a range of computerised and manual systems, maintaining confidentiality and sensitivity where appropriate. Produce correspondence, reports and presentations to ensure clear records are maintained and delivered within agreed standards and timescales. Ensure that policies on Records and Information Management are strictly adhered to. \n For more details see the attached Role Profile below. \n Before you apply, find out a little bit about us and why we are a Great Place to Work. \n Staff Values & Behaviours North Ayrshire Council uses behavioural based approach throughout the recruitment process. Our staff values of Focus, Passion & Inspiration will be explored for this vacancy. \n Further information on our Staff Values and how to complete behaviour based application form questions is available on the Staff values and behaviours (north-ayrshire.gov.uk). Additional Information References \n For your information if this post requires references you will be notified of further details if you are successful in gaining an interview. Not providing relevant references when requested may delay the outcome of the interview process. \n Our Workstyles \n As an employer of choice, North Ayrshire Council has identified four different Workstyles. Each post in the council has been allocated one of these styles: \n Agile – 100% of time spent working agile (flexibly) and interacting with others. Able to work at home, office or multiple locations. May be required to attend office on set days/rota basis as the role requires. \n This post has been allocated the workstyle: Agile \n More information on our workstyles can be found in our HR Guide - Workstyles (north-ayrshire.gov.uk). If you have any questions on the allocated Workstyle for this post, please ask at interview.

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