Remote Transformation Consultant / Project Manager Service Delivery (COO Function) - Outside IR35
5 days ago
Buxton
Gigged AI is an On demand talent marketplace specialising in the IT and technology sector. We have an opportunity live at the moment for a Transformation Consultant / Project Manager – Service Delivery (COO Function) - Outside IR35 within one of our clients. All proposals will be reviewed on the Gigged AI platform. In order to send a proposal please head to_i and create a free talent profile and apply to the role directly All applicant proposals will be reviewed directly on the Gigged AI platform by the hiring manager. • In order to send a proposal please follow the below steps, • head to app.gigged.ai and create a free talent profile, • once signed in, follow this link to the project - https://app.gigged.ai/find-a-gig/4qe0Zq7jQl8, • you will now see a 'submit proposal' button, • please fill this in (intro, relevant experience, and attach CV to this) Start Date: ASAP Duration: Estimated 4–6 months Location: Milton Keynes or Basingstoke, in office with some remote working (e.g. Mondays and Fridays) IR35 Status: Outside IR35 Day Rate: £550-650 per day Who the Person Will Work With • Reporting to the Transformation Lead, who is leading the transformation, and working closely with the PMO, • Supporting key business owners - in particular the Chief Operating Officer (COO) and their team - in detailed design and implementation Objective of the Role Support key business owners, in particular the COO and their team, in the detailed design and implementation of the transformation. Background Required • Experience in a technology managed services environment, particularly in infrastructure and/or service desk, in one or more of the following:, • Owned or transformed service delivery, • ITIL process design and implementation, • Worked as a hands-on project manager or consultant in service delivery COO Scope The COO's scope encompasses: • Service Desk, • Service Delivery Management, • Client Reporting, • Service Excellence / Process Improvement, • Transition, Transformation and Client Adoption (for new clients), • Project Management (with existing clients) Scope of the Work The scope of the work will include aspects such as: • Identification of issues and opportunities, together with implementing them, • Definition and execution of ITIL processes, • Establishment of sustainable, best-practice processes and practices across the COO's scope, • Detailed design and execution of changes to service desk operations, based on HALO, to bring KPIs and key measures to industry best practice, • Definition and execution of key metrics / reporting, • Identification and implementation of AI opportunities, • Support as required for CTO and CIO functions Qualities Required • Hands-on, • Able to adapt to the evolving needs of this rapidly growing client, • An ally to support the COO and their team — without doing all the work for them, as they need to own the change, • Builds positive relationships with various stakeholders, working to create momentum, consensus and ownership, • Delivers messages in a clear, authoritative and constructive manner, in what is a friendly though busy environment