User Researchers
5 days ago
London
User Researchers - Remote - 1/2 a month to office - London/Newcastle/Portsmouth/Manchester Skills/experience - GOVERNMENT PROJECT • Extensive practical experience of qualitative research methodologies, in terms of design, execution and analysis, • Experience of working within an agile project environment, and maintaining effective performance in difficult and challenging circumstances:, • Practical experience of quantitative research methodologies, • An understanding of service design, visual design, Front End development and agile methodologies., • Proven experience of gathering user requirements for web based services., • Proven experience of managing, executing and analysing usability test and research sessions., • Proven experience of working in an agile development environment with User Experience teams, designers and developers to create new digital products and services., • Experience of audience modelling and developing design personas., • Degree in HCI/Usability/Cognitive Psychology/Market Research or related field., • Experience across web content, tools and transactional services, especially those with complex user journeys., • Lead on research projects, working with a wider team of Designers, Analysts and Developers to help define and deliver the best methodology to address the specific needs in producing a responsive digital service, • Familiarise yourself with the project's user research work to date and devise a strategy for moving the work forward, • Plan, design and conduct user research sessions on a regular basis, testing both high-level concepts, and aspects of the service as it is designed and developed, and developing and maintaining a picture of the users, • Collaboratively analyse the findings of user research to identify common themes and points of user contention and provide actionable recommendations to the relevant team members., • Apply knowledge in human factors, ethnography, and the user-centred design process to product and service design in an iterative development environment, • Use findings of user data to work closely with designers and analysts to iterate the developing service