Housekeeper - UHNW Family, London
8 days ago
City of London
About the Role: A family in London is seeking an experienced Housekeeper for an ultra-high-end household. The property spans 1,200 m² across 4 floors and includes a SPA, pool, sauna, hammam, and gym. We are looking for a professional with a proven “silent service” approach and exceptional attention to detail. Requirements: • 3+ years’ experience in private UHNW households with a proven “silent service” approach., • Strong professional housekeeping skills; knowledge of care for premium materials., • Confident with household equipment (humidifiers, dehumidifiers, air purifiers, cleaning systems, basic apps/timers)., • Laundry expertise, including delicate items and high-value wardrobe care., • Clear, concise communication; basic English proficiency is required for safety and coordination., • Excellent time management, precision, discretion and organisation., • Right to work in the UK is essential. Duties: Premium Housekeeping & Presentation • Maintain exceptional cleanliness across all 4 floors: reception rooms, SPA/pool/sauna/hammam, gym, 5 bedrooms, studies and family areas., • Daily and weekly cleaning cycles, including specialist care for stone, solid wood, metals, leather and high-end finishes., • Deep cleaning during family absence, including steam disinfection, linen inventory, organisation and detailed labelling. Climate, Air Quality & Technical Oversight • Ensure comfortable ambience: temperature, humidity, air quality, lighting., • Monitor sensors (temperature, humidity, PM/CO₂ where applicable)., • Maintain humidifiers, dehumidifiers, air purifiers and extraction systems; clean filters, descale tanks and run devices in agreed modes., • Support correct thermostat/AC settings; log and report any faults. Laundry & Wardrobe Care • Full laundry cycle: sorting, delicate washes, gentle drying, steaming/ironing., • Care for children’s clothing, luxury fabrics and labelled sets., • Track dry-clean items and ensure timely returns. Evening Turndown Service • Within the agreed 17:00–20:00 window: air rooms, set soft lighting, restore order., • Prepare bedrooms (beds, pyjamas/throws, water, blinds, scent check)., • Prepare bathrooms (fresh towels, replenished amenities, spotless mirrors and surfaces). Household Coordination & Communication • Work within established checklists and logs; report daily task status, issues and climate readings., • Escalate incidents immediately to the House Manager, with photos when required., • Coordinate schedules with chef, gardener and technicians to avoid overlap., • Follow strict confidentiality (NDA), privacy protocols and “do-not-disturb” rules. Parcels, Couriers & Returns • Receive, check and record packages; document any damage., • Prepare returns/exchanges, arrange courier pick-ups and track shipments. Storage, Supplies & Inventory • Maintain impeccably organised storage rooms with labelled containers and FIFO system., • Weekly/monthly inventory of linens and consumables; reorder at threshold levels., • Photo-confirm deliveries and maintain tidy stock areas. Compensation & Benefits: • Salary: €3,500 – €4,000 per month Gross Schedule: • Working patterns: floating 5/2, • Typical start around 08:00; flexible finish depending on household needs