General Operations Manager
2 days ago
Kingston upon Hull
General Operations Manager (Vehicle Graphics Manufacturer) Are you an un-appreciated or frustrated, experienced General Operations Manager with a strong sales attitude who wants to be a leader in a successful Vehicle Graphics Business? Do your efforts and performance successes go un-recognised by your present employer, or do you feel you’re not being rewarded appropriately for the results you are getting? Do you love managing a full business team and growing the team's commercial performance? Do you want to join an established business that will appreciate your successes, compensate you accordingly, and be an important cog in their growth plan? Our client is a leading name in the automotive and machinery industry, and they are looking for enthusiastic and dedicated individuals to join their expanding team. They work with a vast array of vehicles and heavy plant machinery, providing top-tier commercial vehicle branding across the United Kingdom and beyond. They are seeking an experienced, passionate and results-oriented General Operations Manager, someone who wants to progress their career. This is an important role, and you will be part of a growing, successful team who are focused on getting the business to the next level. Salary and Hours: • £40,000 – £60,000 (OTE) per annum, • Full time working in the office, • Monday – Thursday: 8:00am to 5:00pm, • Friday: 8:00am to 2:00pm Benefits: • Performance-based bonus scheme, • Corporate clothing supplied, • Standard Christmas and New Year shutdown, • Career development opportunities, • Free birthday day off, • Long service – Extra holiday accrual, • Competitive salary package, • Supportive, friendly team environment Duties and Responsibilities Take full ownership of the day-to-day operational management of the business, including: • Administration oversight – Ensure all documentation, orders, and processes are accurate and timely., • Accounts oversight – Monitor invoices, payments, and cost controls, liaising with external accountants where necessary., • HR and Personnel management – Enforce company rules, address performance issues promptly, and maintain clear personnel records., • Customer service – Ensure client queries, complaints, and orders are handled quickly and correctly., • Stock and Logistics – Maintain optimal stock levels, monitor supplier performance, and ensure timely deliveries., • Compliance – Ensure health and safety, environmental, and industry regulations are met., • Audit and refine processes to remove inefficiency and error., • Hold staff accountable for their work, identify mistakes, fix them, and prevent recurrence through training or discipline., • Report regularly to the Managing Director on KPIs, problems, and opportunities., • Implement continuous improvement in all operational areas. Results Expected: • A smooth-running daily operation with minimal direct involvement from the Managing Director., • Staff output and accuracy measurably improved within three months., • Errors and rework reduced by at least 50% within six months., • Increased operational efficiency resulting in faster order turnaround and improved customer satisfaction., • All regulatory and safety obligations met without issue., • Profit margins protected or improved through cost control and process optimisation. Knowledge, Skills and Abilities: • Strong commercial awareness and an understanding of profit drivers in an industrial business., • Advanced organisational and time management skills., • Proficient in using office and ERP/CRM systems., • Not crucial but advantageous – Knowledge of Plant Machinery, HGV's and Commercial Vehicles., • Ability to analyse operations and implement improvements quickly., • Strong people management skills, including handling underperformance and conflict., • Solid understanding of compliance in H&S and employment law. Meet These Standards: • Zero tolerance for avoidable errors – Mistakes identified, corrected, and prevented., • Clear, concise, and timely communication – No ambiguity or delays., • Firm, fair, and professional management of staff – Respect earned through competence and consistency, not popularity., • Decisions backed by commercial logic and data, not “gut feel” alone., • Visible improvement in staff discipline, efficiency, and morale (without pandering). Experience Needed: • Minimum 5 years’ experience in an operational or general management role within an industrial or manufacturing environment., • Proven track record of running day to day business operations without constant supervision., • Demonstrated success in improving processes, reducing errors, and increasing efficiency., • Experience managing multi-disciplinary teams, including admin, sales, manufacturing and warehouse/logistics., • Exposure to customer service in a B2B environment., • Financial oversight experience – Budgeting, cost control, and interpreting accounts. Other/Special Requirements: • Rapidly growing business – Identify areas of expansion. Why Join Our Client? If you want to be part of a forward-thinking, family-run business, where innovation meets craftsmanship, this could be the perfect opportunity. You’ll join a company that values accuracy, teamwork, and pride in every product that leaves our client’s door. Ready to join the team? Apply now and become a vital part of our client’s journey together.
