Trabajos logistics customer service en London

This position presents a rewarding challenge for individuals equipped with a diverse skill set, including exceptional communication and interpersonal abilities, prompt problem-solving acumen, and a relentless attention to detail. If you are driven by efficiency, thrive in a fast-paced environment and can manage intricate scheduling logistics while fostering positive relationships, this opportunity is tailor-made for you. Job Responsibilities ● Coordinate repair appointments, allocating appropriate time slots based on technician availability, and customer requirements. ● Develop and maintain repair schedules, ensuring efficient utilization of technicians and meeting customer expectations. ● Continuously monitor and update schedules to accommodate urgent repairs or changes in priorities. ● Assign bookings to technicians based on their skills, expertise, and workload capacity. ● Optimize technician schedules to maximize productivity and minimize idle time. ● Ensure appropriate distribution of workloads among technicians, considering their skill levels and workload balance. ● Work with the parts advisor to monitor and manage inventory of parts and accessories required for repairs. ● Coordinate with the procurement team to replenish stock as needed, minimizing delays in repair due to parts unavailability. ● Communicate with customers to schedule repair appointments, provide updates on repair progress, and address any inquiries or concerns. ● Ensure clear and timely communication regarding repair timelines, cost estimates, and any additional services required. ● Provide exceptional customer service, ensuring a positive experience throughout the repair process. ● Continuously assess repair processes and workflows, identifying opportunities for improvement and efficiency gains. ● Collaborate with the management team to implement changes and streamline repair operations. ● Analyze data and metrics to measure performance and identify areas for optimization. ● Collect and analyze data related to repair operations, such as repair times, technician productivity, and customer satisfaction. ● Generate reports and insights to identify trends, measure key performance indicators, and provide recommendations for improvement. ● Maintain accurate records of repair activities, including repair tickets, customer information, and inventory usage. Qualifications and Skills: ● Proven experience in scheduling, planning, or operations management, preferably in a mobile repair or similar technical environment. ● Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines. ● Excellent communication and interpersonal skills, with the ability to interact effectively with technicians, customers, and other stakeholders. ● Proficiency in using scheduling software, inventory management systems, and MS Office applications. ● Analytical mindset with the ability to analyze data, generate reports, and make data-driven recommendations. ● Attention to detail and accuracy in maintaining records and documentation. ● Flexibility to adapt to changing priorities and work in a fast-paced, dynamic environment.

Company Description Baldan Ltd is a Liner Agent & Freight Forwarding Company located in London. We specialise in RORO, Flat Rack & Container shipping, and handle all types of cargo. Our services include RORO Shipping, Break Bulk, Project Cargo, Air Freight, Haulage, Export & Import. Role Description This is a full-time on-site role for a Freight Forwarder (Export Clerk). The Freight Forwarder will manage the day-to-day tasks associated with shipping and logistics, including forwarding, export processes, and providing exceptional customer service. This role requires seamless coordination between sales and operations to ensure smooth cargo transportation and delivery. You will be responsible for operational logistics and sales activities, ensuring each function supports and enhances the other. ** Responsibilities** - Coordinate freight transportation and logistics. - Manage export processes and documentation. - Provide exceptional customer service. - Handle sales activities, including customer inquiries and quotations. - Negotiate prices with carriers & clients. - Ensure smooth operations and timely delivery of cargo. - Collaborate with internal teams and external partners. - Maintain accurate records and reports. - Manage and resolve any issues related to freight forwarding and exports. Qualifications - Experience in freight forwarding and export processes. - Knowledge of freight transportation and logistics - Strong customer service skills - Excellent organizational and problem-solving abilities - Attention to detail and accuracy. - Excellent communication and interpersonal skills - Ability to work well in a team. - Proficiency in relevant computer software - Telephone sales skills & etiquette. - Personal accountability - Relevant skills and qualifications that would be beneficial include: - Experience in the shipping industry. - Knowledge of RORO, Flat Rack, and Container shipping - Ability to work in a fast-paced environment. - If you are a proactive and customer-focused individual with a strong background in freight forwarding and export processes, and you thrive in an environment where sales and operations coordinate closely, we would love to hear from you.

Position Overview: We are looking for an experienced Executive Assistant / Personal Secretary to provide personalized administrative support to our executive team and ensure the smooth operation of daily business activities. The ideal candidate will be detail-oriented, possess excellent communication and organizational skills, and be able to handle a wide range of administrative and executive support tasks. Key Responsibilities: - Manage and maintain executive schedules, including arranging appointments, meetings, and travel itineraries. - Screen and direct phone calls and correspondence, ensuring inquiries are handled promptly and professionally. - Prepare and edit correspondence, presentations, reports, and other documents as needed. - Coordinate and organize meetings, conferences, and special events, including booking venues, catering, and managing logistics. - Conduct research and compile data to support executive decision-making processes. - Handle confidential information with discretion and maintain strict confidentiality at all times. - Serve as the primary point of contact for internal and external stakeholders, demonstrating professionalism and exceptional customer service. - Assist with personal tasks and errands for executives as needed. - Perform general administrative duties, such as filing, photocopying, and managing office supplies. - Collaborate with other administrative staff to ensure seamless workflow and efficient operations. **Qualifications:** - Bachelor's degree preferred. - Proven experience as an executive assistant, personal secretary, or similar role. - Proficiency in Microsoft Office Suite and other relevant software applications. - Exceptional organizational and time management skills, with the ability to prioritize tasks and meet deadlines. - Strong interpersonal and communication skills, both written and verbal. - Ability to maintain confidentiality and exercise discretion when handling sensitive information. - Resourcefulness and ability to solve problems independently. - High level of professionalism and integrity. - Flexibility and adaptability to changing priorities and business needs.