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We’re Enterprise Mobility. A family-owned, world-class portfolio of brands that includes household names such as Enterprise Rent-A-Car. With a $39 billion turnover and nearly 90,000 team members across 95 countries, we’ve grown from a pioneering idea over 65-years ago, to the global mobility leader we are today. Why join the Management Training Programme? As a Management Trainee, you'll have the freedom and support to explore your leadership potential - and the opportunity to become a branch manager in one of our retail operations in as little as two years. In fact, most of our senior leaders began their careers in this very role - including our current CEO. From day one, we’ll invest in you. You’ll be in a supportive environment where you’ll take on real responsibilities and gain invaluable hands-on experience in customer service, sales, marketing, finance, operations, and more. We work hard and reward hard work Your work will be recognised with performance-based incentives and opportunities for continued promotion. Our unique promote-from-within culture means you can keep your career moving forward without having to change organisations. Award-winning training and development Whether you’re building on existing strengths or developing new ones, your growth is our priority. Through classroom learning, on-the-job training and mentorship, you’ll have the tools and support to take the next step - and the one after that. Responsibilities From your very first day, you’ll be trusted with real responsibility and exposed to all areas of our business. You’ll develop skills in: • Customer Service: deliver exceptional experiences by confidently handling reservations, resolving enquiries, and building rapport with a diverse range of customers., • Sales and Marketing: connect with local business partners, grow your network and develop lasting relationships., • Financial Control and Profitability: understand the financial mechanics of a successful business, including cost control and interpreting profit and loss statements., • Operations and Logistics: learn how to manage a fleet, plan strategically, and drive performance., • A Bachelor’s degree is preferred; however, professional experience can be substituted if applicable., • You must have a full manual UK driving licence, but we do make accommodations for applicants who don’t drive due to a disability.

Field Service Engineer Location: London Salary: Extremely Competitive Join a market leader shaping the future of cleaning technology! With over 50 years of industry experience, ICE is the UK's largest independent provider of cleaning equipment, trusted across retail, healthcare, logistics, manufacturing and education sectors. We're driving innovation within the industry, from advanced robotic cleaning machines to sustainable solutions. If you're hands-on, solution driven and thrive in a fast-paced environment, this is your opportunity to build a career with real momentum! The Role As a Field Service Engineer, you'll be the face of ICE, delivering expert maintenance and repairs that keep essential equipment running smoothly across customer sites. No two days are the same. You'll diagnose faults, solve problems on the spot and ensure machines perform at their best, while building strong relationships with our customers who rely on your expertise. What You'll Be Doing • Diagnosing, servicing and repairing a wide range of cleaning equipment, • Delivering first-class customer service on-site, • Carrying out planned maintenance and safety testing, • Managing van stock and ordering parts efficiently, • Recording work in real time using our digital systems, • Providing clear and accurate service reports after every visit, • Experience in a Field Service Engineer or similar role, • Strong mechanical and electrical troubleshooting skills, • Hands on expertise with tools and diagnostic equipment, • Customer focussed with excellent communication skills, • Be part of a fast-growing, forward thinking business, • Work with cutting-edge robotic cleaning technology, • Ongoing training, development and career progression We believe that great people deserve great support. That's why we offer a comprehensive benefits package: • Reward Gateway Access - exclusive discounts and perks, • Health Shield - everyday healthcare support, • Life Assurance - for peace of mind, • Private Medical Cover, • Company Pension Scheme, • Employee Assistance Programme - 24/7 wellbeing support, • Long Service Awards, • Generous Annual Leave and Birthday Day Off To Apply If you feel you are a suitable candidate and would like to work for Industrial Cleaning Equipment Ltd (ICE), please do not hesitate to apply.

International Sales Executive (German Speaking) North London (West) (5 days office-based) £45,000 - £55,000 + bonus Robert Half are working with a global B2B industrial technology business to recruit an International Sales Executive to support growth across European markets. This is a commercially focused role within a high-performing international sales team, suited to individuals who are confident owning client relationships, managing orders end-to-end, and operating in a fast-paced, detail-driven environment. The Opportunity You'll play a key role in supporting international clients across sectors including infrastructure, energy, and industrial projects. The business operates globally and is known for delivering complex solutions across multiple markets. This is an environment where strong operators can build long-term careers, with clear progression and exposure to international markets. Key Responsibilities • Manage and support international client accounts across European markets, • Process and oversee customer orders from initial enquiry through to delivery, • Coordinate with internal teams (sales, logistics, procurement) to ensure seamless execution, • Build strong client relationships and deliver high-quality service, • Maintain accuracy across order management systems and documentation, • Fluency in German (essential), • Experience in sales, account management, or customer operations within a B2B environment, • Strong commercial mindset with the ability to manage multiple priorities, • High attention to detail and ownership of tasks through to completion, • Confident communicator, both written and verbal, • Clear pathway for progression within an international business, • Exposure to global clients and complex projects, • Strong team environment with training and development support

Project Manager (Development Role) Our client, a specialist provider of equipment used to test electrical and cooling systems within data centres and industrial environments, is seeking a motivated and detail-oriented Project Manager to join their growing team. Reporting to the Country Manager, this is an excellent opportunity for someone currently working as a Project Coordinator, Operations Administrator, or Junior Project Manager who is ready to take the next step in their career. You do not need to be Prince2 qualified-however, a willingness to develop professionally and grow within project management is essential. You will play a key role in supporting and managing projects from initial planning through to completion, ensuring efficient delivery, strong internal coordination, and a high level of customer satisfaction. Key Responsibilities Pre-Project Phase * Support Sales and site-based Project Managers in defining technical solutions * Assist with project planning, including resource allocation (people, equipment, logistics) * Contribute to budget preparation, supplier quotes, and subcontractor coordination * Organise equipment deliveries and ensure accurate project setup within the ERP system Project Delivery * Coordinate internal stakeholders (technicians, logistics, warehouse, etc.) to ensure smooth execution * Monitor project budgets and track progress against targets * Maintain accurate tracking of equipment at customer sites within systems * Work closely with logistics teams to manage any project changes * Raise invoices and support the Sales team in payment collection * Manage subcontractor invoicing and payments Project Completion * Support project reviews (Return on Experience) to drive continuous improvement * Identify and report non-conformities or issues * Assist in producing final financial reports for projects Continuous Improvement * Contribute ideas to improve processes, systems, and service delivery * Support the development of operational efficiencies across the business About You * Experience in a project coordination, operations, or administrative role * Strong organisational skills with the ability to manage multiple priorities * Excellent communication and stakeholder coordination skills * Comfortable working with systems/ERP tools and data * Detail-oriented with a proactive, problem-solving mindset * Keen to develop into a fully-fledged Project Manager Why Join? * Clear progression path into Project Management * Hands-on exposure across the full project lifecycle * Supportive and collaborative team environment * Opportunity to work within a growing, specialised industry (data centres & industrial infrastructure) * Hybrid working model for flexibility Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days. As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.

IMPORTANT: Full right to work in the UK: ILR, British passport, national Hybrid: 3 days per week in office Location: London or at a commutable distance Hiring process: 2 technical interviews and a HR call Salary: £100,000 - £110,000 Gross/a DOE + 15%-20% bonus depending of seniority + amazing benefits package About The Role: Are you a seasoned SAP professional with a passion for enterprise-scale transformation? Do you thrive at the intersection of business strategy, technology, and value realization? As a Senior Industry Principal / Solution Architect, you will play a pivotal role in shaping and delivering high-impact SAP S/4HANA transformation programs for global clients. This is a senior leadership position where you will advise C-level stakeholders, co-create future-ready business models, and lead complex end-to-end transformations across industries. You will operate at scale, supported by a global network of experts, and act as a trusted advisor guiding clients through strategic change - from early visioning and Phase 0 assessments to MVP delivery and enterprise rollout. Key Responsibilities: Strategy, Consulting & Value Creation • Generate consulting-led opportunities and contribute to industry thought leadership, • Co-create next-generation business models and end-to-end processes that drive competitive advantage and cost leadership, • Lead transformation assessments, due diligence, and executive workshops, • Build business cases, value realization models, and transformation roadmaps, • Design and synthesize end-to-end processes across:, • Planning, Sales, Procurement, • Manufacturing, Warehousing & Logistics, • Plant Maintenance and Customer Service, • Define enterprise transformation roadmaps using:, • SAP S/4HANA, • SAP best practices and SaaS Line-of-Business solutions, • Partner platforms such as Microsoft and Salesforce, • Identify digitization and automation opportunities using AI, advanced analytics, RPA, IoT, and emerging technologies, • Deliver S/4HANA MVPs, templates, pilots, and scalable enterprise solutions, • Lead enterprise data design efforts (CDM, LDM, PDM), • Define data governance frameworks, operating models, and roles, • Guide data platform selection and architecture for analytics, reporting, and monetization, • Mentor and develop global, cross-functional teams, • Act as a hands-on, approachable, and trusted senior leader, • Ensure solution quality, delivery excellence, and transparent feedback, • Represent the organisation as a trusted advisor to senior client stakeholders, • Bring industry best practices, data-driven insights, and multiple solution options to enable informed decision-making, • Contribute to joint product and innovation roadmaps with partners such as SAP and Microsoft Required Skills & Experience: • 14+ years of hands-on SAP consulting experience, • Participation in at least 5 end-to-end SAP implementations, • Experience as a Solution Architect, Program Lead, or Track Lead, • Exposure to Greenfield, Brownfield, and/or Hybrid transformation approaches, • Strong knowledge of the SAP product portfolio and consulting ecosystem, • Deep expertise in at least one domain:, • Functional: Finance & Controlling, Manufacturing, Logistics, or Sales, • Technical: ABAP, UI5, Integration, Security, or Basis, • Strong IT and SAP enterprise architecture background, • Proven C-level and senior stakeholder engagement capability, • Experience in Phase 0 / transformation preparation, • SAP toolchain usage and/or administration experience, • Valid SAP certification(s), • Strong client-facing presence, communication, and presentation skills, • Experience with solution proposals, estimations, and presales support Preferred Qualifications: • Exposure across multiple SAP modules and industries, • Experience in SAP sales, presales, or service delivery roles, • Prior business-domain experience before entering IT, • Experience with non-SAP platforms (e.g., Microsoft ecosystem, Salesforce), • Thought leadership through external publications, speaking engagements, or whitepapers Personal Attributes: • Strong analytical and strategic thinking skills, • High levels of leadership maturity and proactiveness, • Passion for customer success and long-term partnerships, • Commitment to excellence, quality, and continuous improvement, • Outstanding written and verbal communication skills Why Join Us? • Influence large-scale, global SAP transformations, • Work alongside a world-class, international team of experts, • Engage directly with senior business leaders and shape enterprise strategy, • Drive meaningful, data-driven outcomes that deliver real business value, • Grow your impact as a trusted advisor and industry leader 📩 Interested in shaping SAP transformations for the UK's leading enterprises? Apply or message me to learn more.

Senior Data Analyst (Service Delivery & AI Analytics) #3300 • Location: Hybrid (split between site-based and home-working), • Reports to: Global Head of Service Delivery, IT & Repairs, • Contract Type: Permanent / Full-time, • Contracted Hours/Days: 37.5 hours / 5 days per week We are hiring for a Senior Data Analyst to enable data-driven decision-making across this global organisation. You will be responsible for extracting, transforming, analysing and visualising data from multiple enterprise systems including Azure, Salesforce and Halo ITSM to deliver high-quality insights for senior executives, sales teams, service delivery, engineering, product teams, and customers. The role will design and maintain advanced Power BI dashboards, build robust data models, perform historical trend analysis, and develop forecasting and pattern-detection models. In addition, this role will contribute to the evolution of AI-enabled analytics, using Python and modern AI tools (e.g. Copilot and ChatGPT-style agents) to enhance insight generation, automate analysis, and enable self-service reporting. This role is critical to the ability to scale service operations globally while maintaining service excellence, customer trust, and commercial performance. By combining advanced analytics, automation, and emerging AI capabilities, the Senior Data Analyst will help transform data into a strategic asset across the organisation. Key Responsibilities for the Senior Data Analyst: • Design, build, and maintain reliable data pipelines to extract data., • Develop automated ETL processes to ensure timely, accurate, and scalable data refresh cycles., • Work with development teams and system owners to integrate data via APIs and improve data availability., • Build and maintain robust data models., • Analyse service delivery performance., • Perform historical trend analysis and develop forecasting models., • Identify patterns, anomalies, and systemic issues that impact service quality or cost-to-serve., • Design and deliver high-quality Power BI dashboards., • Standardise KPI definitions and reporting structures across regions., • Automate recurring reports and reduce reliance on manual, spreadsheet-based reporting., • Ensure dashboards tell a clear, actionable story rather than simply presenting data., • Use Python to automate data processing, analysis, and reporting workflows., • Contribute to the design and development of AI-assisted analytics solutions, including:, • Copilot-style or ChatGPT-based agents to support insight generation, reporting, or operational queries, • Partner with stakeholders to identify high-value use cases where AI can enhance decision-making., • Provide analytical insight to support continuous improvement initiatives, • Data Governance & Quality Assurance, • Stakeholder Collaboration Essential Qualifications, Skills and Experience for the Senior Data Analyst • 5–7+ years’ experience as a Senior Data Analyst, BI Analyst, or Analytics Specialist, ideally within SaaS, ITSM, or service-led organisations., • Strong Python experience (essential), including use for data analysis, automation, modelling, and system integration., • Advanced SQL skills and experience building and maintaining ETL pipelines., • Advanced Power BI expertise, including DAX, dataflows, model optimisation, and performance tuning., • Proven experience extracting and working with data from Azure, Salesforce, and ITSM platforms., • Strong understanding of service delivery and operational metrics (SLAs, KPIs, MTTR, backlog management, incident trends, repair logistics)., • Demonstrated experience with forecasting, time-series analysis, and pattern recognition., • Ability to translate complex data into executive-level insights and compelling narratives., • Strong communication and stakeholder management skills. Desirable • Experience developing AI-assisted analytics solutions, including building Copilot, ChatGPT, or similar AI agents to support reporting, insight generation, or operational decision-making, • Leveraging large language models (LLMs) to enhance data exploration or automation, • Experience integrating Python analytics with Azure AI services (e.g. Azure OpenAI)., • Familiarity with modern data platforms (Azure Data Lake, Synapse, Snowflake, Lakehouse)., • Experience with predictive or prescriptive analytics beyond basic forecasting., • Exposure to automation or orchestration tools for analytics pipelines.

Role Overview: Provide onsite coordination and technical assistance to support and deliver scheduled events including traditional onsite auditorium, hybrid, and remote sessions as required. Key Responsibilities: • Coordinate event schedules with internal/external clients and vendors, • Attend pre-production meetings, • Direct & manage all technical aspects of live events, • Setup/operation of integrated events spaces including high profile Auditorium based results presentations and town halls, • Provide a consistent white glove service, • Managing technical logistics alongside facilities and catering, • Ability to provide workarounds in the event of equipment failure, • Work with vendors for AV rentals and staging requirements, • Ability to multi-task, work under pressure and to strict deadlines, • Prepare equipment for future events and meetings as required, • Presentable and able to liaise with senior executives in a calm and professional manner at all times both face to face and via the telephone, • Provide audio visual support to other areas of the business when required, • Post event reporting to highlight production improvements and enhancements to service, • Minimum of two years corporate experience, • Knowledge of Audio-Visual systems and technologies, • Knowledge in Event audio, video and lighting equipment both digital and analogue, • Ability to multitask and work under pressure to strict deadlines, • Remain client facing and calm under pressure at all times, • Have excellent communication, time management, presentation and organisational skills, • Be enthusiastic and self-motivated, • Be able to establish productive relationships with people at all levels, • Ability to use own initiative appropriately proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you’re in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry’s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients’ business-critical AV systems architecture, products and technologies 24/7/365. Equal Opportunities: proAV are an equal opportunities employer, committed to promoting diversity and inclusion in the workplace and for job applicants, and are encouraged regardless of age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We aim to create a working environment in which all individuals can make best use of their skills, free from discrimination or harassment, and that we understand, recognise, respect and value differences so that all decisions are based upon merit. The principals of non-discrimination and equality of opportunity, diversity and inclusion also apply to the way in which we treat visitors, clients, customers, suppliers, and workers.

About the Role We are seeking a Full-Stack Engineer to join our team and help build the next generation of AI solutions. This is a unique opportunity to be a key technical contributor in a fast-paced, innovative environment where you'll wear many hats and have significant impact on our product and engineering culture. As a full-stack engineer, you'll work across the entire technology stack—from backend services and data pipelines to infrastructure and deployment. You'll collaborate closely with the engineering team to architect, build, and scale our micro-services based platform while maintaining high code quality and operational excellence, utilising AI to maximise software development productivity. About Prolo Prolo is building an AI-powered procurement platform for the construction industry, which is one of the oldest and least digitised sectors in the world. The core system ingests unstructured purchase orders and transforms them into structured materials data, integrating with a network of suppliers and logistics partners to automate quoting, sourcing, and fulfilment workflows. What We're Building We're building a sophisticated AI platform that leverages graph databases, machine learning, and modern cloud infrastructure to deliver intelligent procurement and customer service solutions. Our stack includes: • Backend Services: Python 3.13, FastAPI, async micro-services architecture, • Data Layer: Neo4j graph database, PostgreSQL, complex data modelling, • AI/ML: OpenAI integration, semantic search, conversational agents, unstructured data analysis and extraction, • Infrastructure: AWS (Lambda, ECS/EKS, API Gateway, S3), • DevOps: Terraform, GitHub Actions, Helm, Infrastructure-as-Code, • Data Science: Graph analytics, data pipelines, ETL workflows, Jupyter notebooks Required Qualifications Software Development • 5+ years of professional software engineering experience, • Strong proficiency in Python (3.10+) with deep understanding of async programming, • Experience with Poetry or similar Python dependency management tools, • Experience building RESTful APIs and micro-services, • Solid understanding of database design and optimisation (both SQL and NoSQL), • Experience with graph databases (Neo4j preferred) or willingness to learn quickly, • Knowledge of event-driven architectures and message queues, • Knowledge of API design principles, data validation, and serialisation, • Experience with AWS Lambda and serverless architectures, • Experience working across the stack (backend + some frontend), • Understanding of web technologies, HTTP, and API integrations, • Ability to contribute to responsive frontend code when needed, • Hands-on experience using AI-assisted development tools (e.g. Cursor, GitHub Copilot) including prompt engineering, context management, and evaluating AI-generated code critically DevOps & Infrastructure • Hands-on experience with cloud platforms (AWS preferred), • Experience with containerisation (Docker) and orchestration (Kubernetes), • Knowledge of Infrastructure as Code (Terraform, CloudFormation, or similar), • Experience setting up CI/CD pipelines, • Understanding of service deployment, monitoring, and troubleshooting Data Science/Analytics • Experience with data analysis using Python (pandas, numpy), • Understanding of data pipelines and ETL processes AI/LLM Engineering • Experience integrating LLM APIs (OpenAI, Anthropic, Gemini, or open-source equivalents) into production applications, • Understanding of core LLM concepts: context windows, token limits, temperature, system prompts, and model selection trade-offs, • Experience with prompt engineering techniques — few-shot prompting, chain-of-thought, structured output, and instruction tuning Soft Skills • Wearer of Many Hats: Comfortable switching contexts and working across different domains, • Self-Starter: Ability to work independently and take ownership of projects, • Problem Solver: Strong analytical and debugging skills, • Collaborative: Excellent communication skills and ability to work in a small team, • Adaptable: Comfortable with ambiguity and rapid iteration Nice-to-Have Qualifications • Experience with observability tools (OpenTelemetry, Prometheus, Grafana), • Familiarity with agentic coding workflows — using AI agents to scaffold, refactor, test, and document code autonomously, • Experience with FastAPI or similar async Python web frameworks, • Experience with Neo4j or other graph databases, • Experience with graph algorithms and network analysis, • Experience with Helm and Kubernetes operators, • Background in data science, statistics, or scientific computing, • Experience with graph analytics or network analysis, • Experience with RAG, LLM Orchestration and MCP, • Experience in early-stage startups What We Offer • Impact: Direct influence on product direction and technical decisions, • Growth: Opportunity to work across the entire stack and learn new technologies, • Ownership: Take ownership of features from conception to deployment, • Flexibility: Hybrid, remote-friendly work environment, • Equity: Meaningful equity stake in the company, • Learning: Access to cutting-edge technologies and challenging problems Note: Prolo is a startup with a small engineering team, which means you'll be expected to be versatile, proactive, and comfortable with ambiguity. If you're excited about building something from the ground up and working across the entire technology stack, we'd love to hear from you.

About the Role We are seeking a Senior Full-Stack Engineer to join our team and help build the next generation of AI solutions. This is a unique opportunity to be a key technical contributor in a fast-paced, innovative environment where you'll wear many hats and have significant impact on our product and engineering culture. As a full-stack engineer, you'll work across the entire technology stack—from backend services and data pipelines to infrastructure and deployment. You'll collaborate closely with the engineering team to architect, build, and scale our micro-services based platform while maintaining high code quality and operational excellence, utilising AI to maximise software development productivity. About Prolo Prolo is building an AI-powered procurement platform for the construction industry, which is one of the oldest and least digitised sectors in the world. The core system ingests unstructured purchase orders and transforms them into structured materials data, integrating with a network of suppliers and logistics partners to automate quoting, sourcing, and fulfilment workflows. What We're Building We're building a sophisticated AI platform that leverages graph databases, machine learning, and modern cloud infrastructure to deliver intelligent procurement and customer service solutions. Our stack includes: • Backend Services: Python 3.13, FastAPI, async micro-services architecture, • Data Layer: Neo4j graph database, PostgreSQL, complex data modelling, • AI/ML: OpenAI integration, semantic search, conversational agents, unstructured data analysis and extraction, • Infrastructure: AWS (Lambda, ECS/EKS, API Gateway, S3), • DevOps: Terraform, GitHub Actions, Helm, Infrastructure-as-Code, • Data Science: Graph analytics, data pipelines, ETL workflows, Jupyter notebooks Required Qualifications Software Development • 5+ years of professional software engineering experience, • Strong proficiency in Python (3.10+) with deep understanding of async programming, • Experience with Poetry or similar Python dependency management tools, • Experience building RESTful APIs and micro-services, • Solid understanding of database design and optimisation (both SQL and NoSQL), • Experience with graph databases (Neo4j preferred) or willingness to learn quickly, • Knowledge of event-driven architectures and message queues, • Knowledge of API design principles, data validation, and serialisation, • Experience with observability tools (OpenTelemetry, Prometheus, Grafana), • Experience with AWS Lambda and serverless architectures, • Experience working across the stack (backend + some frontend), • Understanding of web technologies, HTTP, and API integrations, • Ability to contribute to responsive frontend code when needed, • Hands-on experience using AI-assisted development tools (e.g. Cursor, GitHub Copilot) including prompt engineering, context management, and evaluating AI-generated code critically, • Familiarity with agentic coding workflows — using AI agents to scaffold, refactor, test, and document code autonomously DevOps & Infrastructure • Hands-on experience with cloud platforms (AWS preferred), • Experience with containerisation (Docker) and orchestration (Kubernetes), • Knowledge of Infrastructure as Code (Terraform, CloudFormation, or similar), • Experience setting up CI/CD pipelines, • Understanding of service deployment, monitoring, and troubleshooting Data Science/Analytics • Experience with data analysis using Python (pandas, numpy), • Understanding of data pipelines and ETL processes AI/LLM Engineering • Experience integrating LLM APIs (OpenAI, Anthropic, Gemini, or open-source equivalents) into production applications, • Understanding of core LLM concepts: context windows, token limits, temperature, system prompts, and model selection trade-offs, • Experience with prompt engineering techniques — few-shot prompting, chain-of-thought, structured output, and instruction tuning, • Practical knowledge of RAG (Retrieval-Augmented Generation) architectures, including chunking strategies, vector embeddings, and similarity search, • Familiarity with LLM orchestration frameworks such as LangChain, LlamaIndex, or similar, • Experience designing and building agentic systems — tool-calling agents, multi-step reasoning, and human-in-the-loop workflows, • Understanding of MCP (Model Context Protocol) or similar standards for connecting AI models to external tools and data sources, • Knowledge of LLM evaluation methods — measuring accuracy, hallucination, latency, and cost, • Awareness of responsible AI practices: bias, safety, output validation, and guardrails in production systems, • Experience managing LLM costs and optimising for latency vs. quality trade-offs in real deployments Soft Skills • Wearer of Many Hats: Comfortable switching contexts and working across different domains, • Self-Starter: Ability to work independently and take ownership of projects, • Problem Solver: Strong analytical and debugging skills, • Collaborative: Excellent communication skills and ability to work in a small team, • Adaptable: Comfortable with ambiguity and rapid iteration, • Mentoring: Able to mentor less-experienced Software Engineers. Nice-to-Have Qualifications • Experience with FastAPI or similar async Python web frameworks, • Experience with Neo4j or other graph databases, • Experience with graph algorithms and network analysis, • Experience with Helm and Kubernetes operators, • Background in data science, statistics, or scientific computing, • Experience with graph analytics or network analysis, • Experience with Apple and Google App Stores, • Experience in early-stage startups What We Offer • Impact: Direct influence on product direction and technical decisions, • Growth: Opportunity to work across the entire stack and learn new technologies, • Ownership: Take ownership of features from conception to deployment, • Flexibility: Hybrid, remote-friendly work environment, • Equity: Meaningful equity stake in the company, • Learning: Access to cutting-edge technologies and challenging problems How to Apply Please submit: • Your resume/CV, • A brief cover letter explaining why you're interested in this role, • Links to your GitHub profile or relevant code samples, • Any relevant projects or work that demonstrates your experience We're particularly interested in candidates who can demonstrate: • Experience building scalable backend systems, • Ability to work across multiple domains (backend, DevOps, data), • Examples of taking projects from idea to production, • Contributions to open source or personal projects Note: Prolo is a startup with a small engineering team, which means you'll be expected to be versatile, proactive, and comfortable with ambiguity. If you're excited about building something from the ground up and working across the entire technology stack, we'd love to hear from you.

About the role We are seeking a Python Developer to join our team and help build the next generation of AI solutions. This is a unique opportunity to be a key technical contributor in a fast-paced, innovative environment where you'll wear many hats and have significant impact on our product and engineering culture. As a Python Developer, you'll work across the entire technology stack from backend services and data pipelines to infrastructure and deployment. You'll collaborate closely with the engineering team to architect, build, and scale our micro-services based platform while maintaining high code quality and operational excellence, utilising AI to maximise software development productivity. About Prolo Prolo is building an AI-powered procurement platform for the construction industry, which is one of the oldest and least digitised sectors in the world. The core system ingests unstructured purchase orders and transforms them into structured materials data, integrating with a network of suppliers and logistics partners to automate quoting, sourcing, and fulfilment workflows. What We're Building We're building a sophisticated AI platform that leverages graph databases, machine learning, and modern cloud infrastructure to deliver intelligent procurement and customer service solutions. Our stack includes: • Backend Services: Python 3.13, FastAPI, async micro-services architecture, • Data Layer: Neo4j graph database, PostgreSQL, complex data modelling, • AI/ML: OpenAI integration, semantic search, conversational agents, unstructured data analysis and extraction, • Infrastructure: AWS (Lambda, ECS/EKS, API Gateway, S3), • DevOps: Terraform, GitHub Actions, Helm, Infrastructure-as-Code, • Data Science: Graph analytics, data pipelines, ETL workflows, Jupyter notebooks Experience • 5+ years of professional software engineering experience, • Strong proficiency in Python (3.10+) with deep understanding of async programming, • Experience with Poetry or similar Python dependency management tools, • Experience building RESTful APIs and micro-services, • Solid understanding of database design and optimisation (both SQL and NoSQL), • Experience with graph databases (Neo4j preferred) or willingness to learn quickly, • Knowledge of API design principles, data validation, and serialisation, • Experience with AWS Lambda and serverless architectures What We Offer • Impact: Direct influence on product direction and technical decisions, • Growth: Opportunity to work across the entire stack and learn new technologies, • Ownership: Take ownership of features from conception to deployment, • Flexibility: Hybrid, remote-friendly work environment, • Equity: Meaningful equity stake in the company, • Learning: Access to cutting-edge technologies and challenging problems Note: Prolo is a startup with a small engineering team, which means you'll be expected to be versatile, proactive, and comfortable with ambiguity. If you're excited about building something from the ground up and working across the entire technology stack, we'd love to hear from you.

This is a hybrid role that requires 3 days on site in Angel, London. Ready to revolutionize global logistics? Join Reelables and help us transform how the world tracks packages. We’re pioneering paper-thin smart shipping labels using Bluetooth and 5G to track millions of packages globally — and we’re building the software platform that makes that data usable at scale. This isn’t a narrow product or UI-only role. You’ll work across the full stack, building customer-facing features end-to-end — from intuitive interfaces through to the APIs, data models, and services that power them. You’ll be hands-on in the day-to-day, while also helping shape how our platform evolves as we scale. Who we are Reelables is a rapidly scaling tech company based in North London (near Angel), developing the world’s most advanced smart shipping labels. Our technology is already transforming how companies track and manage shipments globally, and we’re still early in that journey. Responsibilities Product Engineering & Customer Impact • Own the end-to-end delivery of customer-facing features, from definition through to production, • Work hands-on across the stack to turn complex IoT data into reliable, usable product capabilities, • Build and evolve APIs, services, and data models that support real-time tracking at scale, • Design and implement user interfaces where clarity and usability are critical, without being limited to front-end concerns, • Collaborate directly with customers to understand operational pain points and translate them into practical technical solutions Technical Ownership & Quality • Contribute across frontend, backend, and data layers to keep the platform robust, scalable, and maintainable, • Make pragmatic backend changes where needed — improving performance, data access, or service design, • Write production-ready code with strong testing, monitoring, and error handling, • Participate in architectural decisions, balancing speed of delivery with long-term maintainability Rapid, Hands-On Environment • Ship code regularly in a lean, fast-moving team where work reaches production quickly, • Take ownership of features beyond initial delivery, iterating based on real usage and feedback, • Help shape development practices as the product and team scale, • Mentor others and contribute to a thoughtful engineering culture Experience Core Technical Skills • Strong full-stack experience, with confidence working across frontend and backend codebases, • Frontend: Solid experience with TypeScript and modern frameworks (React / Vue), • Backend: Experience building and modifying APIs and services (Node.js or similar), • Data & Infrastructure: Comfortable working with databases, data models, and cloud-hosted systems (AWS), • Engineering Foundations: Familiarity with CI/CD pipelines, testing, and operational best practices Product-Led Engineering • Experience building and evolving customer-facing products, not just isolated features, • Comfortable working close to users and understanding how technical decisions affect real operations, • Ability to move between product thinking and hands-on implementation, • Background in B2B SaaS, logistics, IoT, or data-heavy systems is a bonus Mindset • Enjoys working in an environment where engineers have real ownership and autonomy, • Pragmatic problem-solver willing to dive wherever needed across the stack, • Clear communicator who can work effectively with engineers, product, and customers

Influenced by Monaco and the South of France, APM Monaco is a contemporary and endearing fashion jewellery brand with a touch of Monegasque elegance. Named after its founder Ariane Prette, APM Monaco was created in 1982. In 2012, the Prette family decided to focus on silver jewellery with a cutting-edge design, while continuing to perpetuate Ariane's legacy. With over 400 points of sale already, APM Monaco is continuing to expand and has many plans to open new stores around the world. APM MONACO is recruiting a Store Manager for our shop in London South Molton ! Sales • Achieving turnover targets, • Analyse sales reports and data to determine business needs and implement strategies, • Define individual objectives for sales advisers, • Motivate team members and ensure understanding of KPIs in order to improve individual and collective performance, • Collaborate with the marketing team Customer service • Ensure the quality of customer service, • Ensure that the team maintains communication with customers, • Resolve customer complaints and support decisions made by sales advisers Operations • Ensure the maintenance, presentation and organisation of the shop, • Ensure payment procedures are followed, • Monitor expenditure on blinds, • Set up staff schedules as required, • Manage the inventory and ensure that staff adhere to procedures and are trained in the use of the POS., • Maintain good communication with members of the company and other blinds Visual Merchandising • Improving and maintaining merchandising guidelines, • Ensuring that the store is clean, organised and complies with management guidelines, • Work with the logistics and marketing teams to ensure that the store's assortment is correct, • Identify and communicate defective products as quickly as possible, • Communicate stock requirement Human Resources • Participate in the recruitment, training and development of staff, • Develop and monitor training programmes, • Evaluate the performance of each staff member and provide constant feedback to improve performance, • Helping to resolve HR problems, • Ensuring that professional image and standards are respected and reflect the brand image Profile sought: • You love APM Monaco!, • You have solid experience as a Store Manager, • You have experience in luxury/fashion retail and visual merchandising, • You are fluent in English, • You know how to analyse sales reports and react quickly, • You have strong communication and organisational skills, • You are flexible in terms of working hours (evenings, weekends and public holidays) Don't wait any longer to join APM Monaco, apply now!

KEY ACCOUNT MANAGER – LUXURY, MERCHANTS & WHISKY SPECIALISTS LOCATION: Nyetimber Group London Office REPORTS TO: Head of Off Trade Sales UK RESPONSIBLE FOR: No direct reports COMMUNICATORS: Position works with Sales team members, Brand Ambassadors, Winemakers, Trade Marketing, Sales Logistics and Brand. MAIN PURPOSE: The Key Account Manager is responsible for driving sales growth, brand presence, and distribution across luxury retailers, whisky specialists, and fine wine merchants in the UK. Given the importance of specialist whisky retailers within the account base, the successful candidate will possess strong knowledge of the premium and collectible whisky category. The role requires the ability to engage credibly with whisky specialists, collectors and expert retail teams, acting as a knowledgeable key account manager for The Lakes Distillery portfolio. SCOPE: The role manages a portfolio of key luxury retail and specialist merchant accounts, including Master of Malt, Hedonism, The Whisky Shop, and Berry Bros & Rudd. Responsibilities include increasing sales performance, brand activation and long-term account development across the customer base. The position also involves building strong relationships with buyers, merchandisers, marketing teams, store managers, and wines and spirits advisors within customers to ensure the brands are effectively promoted and represented in line with the group’s luxury positioning. VALUES & MOTIVATORS: PIONEER Nyetimber is the pioneer of sparkling wine. and more. To be a pionneer means not to follow, and this spirit is central to how we all think and operate when setting out plans and direction for the brand. EXCEPTIONAL Exceptional goes beyond winemaking, it extends to every touchpoint of the brand. At every possible opportunity Nyetimber should difference itself with faultless execution and high quality service. JOIE DE VIVRE A feeling of joy, happiness, and sophisticated love of life that will give us an emotional connection to our customers around the world. RESPONSIBILITIES: Account Management & Commercial Growth • Build and maintain strong commercial relationships with buyers and decision makers across luxury retailers, whisky specialists and fine wine merchants., • Deliver year-on-year growth in volume and value across assigned accounts in line with budget and KPI targets., • Identify and secure new listings for both Nyetimber and The Lakes portfolios across specialist retailers and merchant partners., • Negotiate commercial agreements, trading terms and promotional activity with customers throughout the year., • Lead the Joint Business Planning (JBP) process with key customers under the strategic direction of the Head of Sales Off Trade. Portfolio Development • Develop the Nyetimber portfolio across luxury and merchant channels with a particular focus on flagship cuvées including Blanc de Blancs and 1086., • Expand The Lakes Distillery distribution across whisky specialist retailers and premium spirits merchants., • Secure new listings across gin, vodka and whisky portfolios within the specialist retail sector., • Protect and grow existing business within key luxury retailers. Brand Activation & Marketing • Collaborate closely with Trade Marketing and Brand teams to create impactful retail activations aligned with the brands’ premium positioning, • Plan and execute customer activations including tastings, store events, digital promotions and seasonal campaigns., • Deliver flagship activations with key customers, • Ensure strong brand visibility, merchandising standards and product presentation across retail environments. Customer Engagement & Brand Advocacy • Act as a category expert for The Lakes Distillery within the UK Off Trade, • Confident presenting whisky to knowledgeable trade audiences and delivering trainings, tastings and masterclasses, • Build strong relationships with spirits advisors, store teams and merchant sales staff to drive product knowledge and advocacy., • Represent Nyetimber and The Lakes at customer events, industry tastings and key brand activations. Strategic Development • Develop and deliver a strategic plan for the UK specialist retail and merchant channel., • Identify opportunities to strengthen the brands’ position within the luxury drinks sector., • Conduct competitor analysis and market insight to inform commercial strategy., • Maintain strong cross-functional collaboration with marketing, logistics and production teams to support customer requirements and orders. Reporting & Internal Collaboration • Conduct regular one-to-one meetings with the Head of Sales Off Trade to review performance and strategic initiatives., • Provide monthly sales reports including performance against budget and pipeline opportunities. QUALIFICATIONS & EXPERIENCE: • Proven experience managing key accounts within luxury retail, specialist drinks retail or fine wine merchants., • Expertise working specifically with premium whisky brands and specialist spirits retailers is highly desirable., • Strong understanding of the premium wine and spirits category, particularly within the luxury and specialist retail channels., • Demonstrated success in developing premium brands and delivering commercial growth within high-end retail environments., • Strong network within the UK specialist drinks trade is highly desirable., • Self-motivated with the ability to work independently and take ownership of commercial objectives., • Excellent communication and relationship-building skills, with the ability to influence internal and external stakeholders., • Highly organised with the ability to manage multiple projects and accounts simultaneously., • Strong presentation and reporting skills, with proficiency in Excel and PowerPoint., • WSET Spirits qualification would be advantageous., • Willingness to travel regularly across the UK to visit customers and attend events., • Flexibility to attend tastings, activations and industry events outside standard working hours when required.

Since 2004, VEJA has been creating sneakers differently, mixing social projects, economic justice, and ecological materials. VEJA uses Brazilian and Peruvian organic cotton for the canvas and laces, Amazonian rubber for the soes, and various innovative materials made from recycled plastic bottles and polyester. VEJA sneakers are produced in Brazil in factories that respect workers’ right. The logistics of our VEJA stores in Europe and e-commerce are managed by Login’s, a professional and social inclusion company. We are looking for motivated people to join a dynamic and supportive team as a Sales Assistant in full time (40 hours per week) in our flagship in Covent Garden London. This is your chance to join us! As a Sales Assistant, you will work with the managing team and your co-workers to welcome customers and offer them a unique experience. You will be an ambassador for the brand, knowing each aspect of the project. Duties include but not limited to : • Welcoming and advising customers, • Presentation and enhancement of products, • Maintaining store standards that reflect the brand image at all times, • Ensuring that the store is well kept, • Developping customer loyalty, • Reception and storage of products, • Cashing in, • Implementing the products in adequacy with merchandising guidelines Required profile: • 1-3 years of experience in similar position, • Knowledge of fashion field and current fashion trends, • Excellent interpersonal skills, • Versatile, organized, motivated, methodical and professional, • Excellent sense of customer service, • Ability to work in a team, to plan and prioritise, • English speaking (any other languages will be considered as an asset)

Job Description – Store Manager (Premium Fashion Brand) Location: London – Bond Street Employment Type: Full-time About the Role We are seeking an experienced and dynamic Store Manager to lead our flagship boutique on Bond Street, one of the world’s most prestigious luxury retail destinations. The ideal candidate will embody our brand values, deliver an exceptional client experience, and drive commercial excellence while fostering a high-performing store culture. Key Responsibilities 1. Store Leadership & Operations • Lead, inspire, and develop a diverse team to uphold the brand’s service and presentation standards., • Ensure smooth daily store operations, including opening/closing procedures, cash management, stock controls, and compliance with all policies., • Maintain impeccable visual merchandising, ensuring the boutique reflects brand identity and seasonal guidelines., • Oversee inventory accuracy, shrinkage control, and product flow in collaboration with regional logistics teams. 2. Client Experience & Relationship Management • Champion the delivery of a world-class luxury client journey at every touchpoint., • Cultivate strong relationships with VIP and high-net-worth clients, driving loyalty and repeat business., • Handle complex customer cases professionally, ensuring swift resolution aligned with brand standards., • Oversee clienteling activities, CRM performance, and outreach initiatives to maximize boutique traffic and sales. 3. Commercial Performance • Own store KPIs and develop strategies to achieve and exceed sales, profitability, and productivity targets., • Analyse weekly and monthly business results; identify opportunities and implement action plans., • Monitor competitor activity and local market trends to keep the store competitive and relevant., • Collaborate with HQ and regional teams on commercial planning, product requests, and assortment feedback. 4. Team Development & People Management • Recruit, onboard, train, and mentor team members to cultivate exceptional talent., • Conduct regular coaching, performance reviews, and succession planning for key roles., • Foster a positive, inclusive culture focused on teamwork, accountability, and client satisfaction., • Ensure compliance with HR policies, local labour regulations, and health & safety standards. 5. Brand Representation • Act as a true ambassador for the brand, upholding its heritage, values, and aesthetic., • Represent the store during brand events, VIP appointments, store visits, and cross-functional meetings. Qualifications & Experience • Minimum 5–7 years of retail management experience, ideally within luxury fashion, accessories, or premium lifestyle brands., • Proven track record of achieving sales targets and driving store performance., • Strong leadership skills with experience managing teams of 10+ in a fast-paced luxury environment., • Excellent communication, interpersonal, and clienteling skills., • Highly organized, commercially driven, and detail-oriented., • Understanding of the London luxury retail landscape, specifically Bond Street clientele, is a strong advantage., • Fluency in English required; additional languages are a plus.

This Deputy Store Manager position is based in our Northcote Road store, is full time (40 hours) and is available to start in approximately 4 weeks. WHO WE ARE: We have been Making Childhood Memories since 1990, with products, services and experiences that are safe, happy, and filled with sunshine. Family really is at the heart of everything we do. CUSTOMER We keep our customers, big and small, at the heart of our business. We take pride in our Trotters Touch customer journey and believe that “Great Service is Good Business.” We bring our product expertise to life on the shop floor and ensure it sparkles for every customer, every time. TEAM We see true value in growth and development. We embrace uniqueness, play to each other’s strengths, and thrive as a high-performing team, always sharing knowledge and passion for our products and services. COMMERCIAL We know an opportunity when we see it. We are empowered, creative, and proactive in our pursuit of commercial excellence, always thinking ahead and driving success through smart, customer-focused decisions. OPERATIONS We strive for operational excellence across all touchpoints. We drive efficiency, create seamless processes, and ensure everything behind the scenes works perfectly to support our teams and customers. THE ROLE Our Deputy Managers are a driving force in our stores. Partnering with the wider management team they deliver on their locations broad range of KPI’s, engaging and inspiring their teams with their well-honed commercial acumen. As a Deputy Manager at Trotters, you will be an impactful second-in-command, supporting the Location Manager by leveraging our 4 pillars of retail excellence to ensure the ongoing success of the location and team, and drive performance in their absence. MAIN RESPONSIBILITIES · Work in partnership with the Location Manager and the wider management team to ensure achievement of your Location’s performance targets and KPI’s across our 4 pillars. · Support the LM in driving excellent team participation, contribution & engagement, making recommendations on initiatives to inspire them to achieve excellence. · Maintain excellent knowledge of your location, interpreting, analysing, and delivering against location commercials and KPI's through Trotters best practice. · Ensure teams effectively capture customer data at POS and understand how this transforms customer relationship management; impart your understanding of local market, customer profiles and shopping behaviour onto team members to maximise sales and increase customer loyalty. · Nurture a dynamic sales environment, coaching team members to deliver a natural approach to sales using the Trotters Touch. · Make use of commercial tools to manage performance enhancing Product and VM floor moves, liaising with Management to execute; keep Trotters looking its best through up-to-date knowledge of Merchandising, replenishment and housekeeping best-practice to ensure the highest standards of presentation for your Location. · Role-model and coach team on comprehensive product knowledge - particularly current season and iconic products, alongside specialised services such as shoe-fitting and Hairdressing. · Develop and coach the team with a flexible but consistent approach to differing people and situations, confidently feeding back on team performance to the Manager and Regional Manager when required. · Commit to continuous personal and team training & development, utilising cascaded resources to keep up to date with current business focuses. · Proactively resolve recruitment needs within the store, partnering with the Manager to attract, select and engage and onboard dynamic and driven team members. · Ensure team adherence to store administration, systems, and processes within our operational guidelines, drawing on excellent organisation skills and a competent knowledge and understanding of company business systems such as Quinyx and Eurostop. · Protect the assets of the Business by ensuring the location meets the required Company standard and legal compliance in Health & Safety, Maintenance and Loss Prevention. Sample regularly and take any corrective action. TOOLS OF THE TRADE · A passionate and engaging manager with experience leading retail teams, preferably within the premium space. · Commercially astute, able to implement and drive initiatives to achieve outstanding outcomes. · Strong numerical capability - handy for reporting purposes as well as confidently walking customers through pricing, percentages, and promos. · Retail sales expertise, able to influence customer behaviour through elevated service, excellent product knowledge and consistent brand awareness. OUR VALUES We Think Customer First We ensure that our customers, and the children we design for, are our very top priority. The magic of our stores is reflected in our evolved digital channels. Our campaigns, product edits and excellent customer service makes shopping with us a joy. We Respect, Support and Build Trust - With our Team and Customers We respect and support all our team members, wherever they work, and whatever their role. We are one family with our suppliers and partners. Through our actions, we Inspire loyalty and build a community with our customers. We Grow and Learn Together We are all brand ambassadors, and we learn and grow together. Our head office, logistics and retail teams all collaborate to support the business. We Invest In our team and share knowledge and skills so that the Trotters spirt always shines bright. We Embrace Creativity Across our digital stories and our magical stores, we show creative spirit. We make emotional, genuine connections and bring childhood stories to life in our unique way. We are true heritage, yet modern in spirit. We Show Expertise and Pride in All That We Do We are specialists and we are proud of what we do. We go the extra mile to develop our knowledge, Including craftsmanship, In-store services, size guides and ethical manufacturing. Trotters is committed to equal opportunities and embraces diversity, understanding the needs and benefits of a balanced, inclusive workforce. We do not tolerate any harassment or discrimination towards any of our candidates or employees. We are proud to be an equal opportunities employer.

Role : Associate Sales Director Technology : Sales and Client Relationship Management - Retail, Consumer Goods domain Location : London, UK Compensation : Competitive (including bonus) What will you do? • As an Associate Sales Director you are an expert at contributing to different phases of the Sales lifecycle and will be intensely involved in Client Relationship Management and business development., • Build sales plan, pursuit strategy , business pipeline and ensure in converting the pipeline with leadership to ensure target achievement, • Client relationship management – managing relationships with key client personnel and CXOs and CXO -1, within client organization and ability to understand the organizational culture of the client, • Selling concepts to the client and influencing the client to award business based on capability and track record in similar situations, • Conduct research as well as competitor analysis to define strategies that can help enable favorable outcomes, • Expert knowledge of MSA / Other contract process & standards and understand the nuances of MSAs and interdependencies to other business aspects, • Conduct client presentations, workshops, and drive pricing ( gain share models , alternate models for new sourcing ), • Provide necessary input for building alliances with relevant product / service vendors Qualifications: • Track-record of successfully farming business solutions and client management in Retail, Consumer Goods, Logistics domain., • Strong Business Development / Relationship management / Account management is required. (Ideal experience : 8-15 years), • Strong Account Management experience where you have grown existing accounts., • Track record of interacting and building relationship with C / C-1 level client contacts., • Reasonable understanding of Global Delivery Model and IT service industry., • Experience managing large multi-location consulting engagement teams’ desirable., • Hands-on experience with proposal creation and leading proposal presentations., • Strong leadership, interpersonal, communication and presentation skills., • Wide variety of IT and business consulting engagement experience. Why Infosys Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer. By applying via Easy Apply option you confirm you have read, and you accept Infosys Data Privacy notice for the country of the job posting. Please see the relevant Data Privacy Notice under the link: ___.

About Prosperwell Prosperwell is redefining how sales and marketing works in the UK social care sector. We help the country’s leading care organisations grow sustainably so they can continue delivering exceptional care to families who need it most. As the UK’s leading specialist sales and marketing agency for care providers, and the first agency to sweep every major care marketing award in a single year, we have built our reputation through discipline, expertise, and a relentless focus on outcomes. We invest heavily in our people, our systems, and our standards. You will be supported to do your best work, challenged to grow, and trusted to lead with autonomy and accountability. Overview and Role Purpose The Business Development Representative is responsible for creating consistent, high-quality commercial conversations for Prosperwell by turning inbound interest and proactive outreach into qualified discovery calls. You will engage prospects through Prosperwell’s lead engagement offers, qualify intent and fit, and book discovery conversations into the diaries of the Head of Marketing Services or the Head of Sales and Customer Experience, depending on the opportunity. The role sits at the front of Prosperwell’s commercial process, ensuring the right prospects progress into meaningful conversations with the appropriate service leaders. Core Objectives • Generate qualified discovery calls, • Maintain a high lead to qualified discovery call percentage, • Maintain a high discovery-to-strategy meeting lead score, • Contribute to a predictable, repeatable pipeline model Key Responsibilities & Activities 1. Proactive Market Outreach • Identify and engage targeted care providers including activities like LinkedIn, email, phone outreach, and in-person events, • Develop and nurture relationships with strategic and referral partners who serve the same client base, identifying opportunities for introductions and collaborative lead generation, • Introduce prospects to relevant Prosperwell initiatives including workshops, lunch and learns sessions, round tables, live Speaking event and audits, • Position these offers clearly and professionally in a way that makes engagement easy, • Maintain consistent daily outreach activity 2. Lead Relationship Development • Respond to new inbound leads within agreed timeframes and personalise follow-up based on the nature of the lead’s profile, behaviour, and enquiry, • Identify and present relevant resources and/or lead engagement offers to qualified leads in a timely manner based on their engagement with our content, events, etc., to ensure we get qualified leads “moving” with our company 3. Qualification and Discovery Preparation • Conduct structured qualification calls to move a high percentage of qualified leads into the discovery stage. 4. Meeting Bookings and Follow-up • Book qualified discovery calls into the appropriate diary, • Confirm meetings to reduce no-show rates 5. Data Management • Track lead status, progression and outcomes in CRM, • Maintain clean, accurate deal pipeline data, • Clearly document context and notes of emails and conversations with leads to ensure Heads of Departments receive high-quality, • information prior to discovery calls, • Regular reviews of lead records to ensure a clean database 6. Professional Development and Self-Management • Tracking of key performance indicators (KPIs) and related metrics to bring about awareness of overall performance, identify opportunities, etc., • Regular reviews with management to review performance related to all the above and adjust responsibilities, activities, and/or targets Key Performance Indicators This role is measured on outcomes, not busyness. Primary KPIs: • Lead Engagement Offers Accepted, • Qualified Discovery Calls Sat Supporting Metrics We will also help you in your effort to achieve KPIs by providing supporting metrics, which may include discovery call show rate, outreach volume, engagement rate, progression to strategy meetings, CRM accuracy, etc. Skills and Experience Required • Experience in business development, sales development or client engagement, • Confidence in proactive outreach and structured conversations, • Strong verbal and written communication skills, • High resilience and consistency, • Excellent conversationalist; Intuitive, inquisitive, diplomatic, high emotional intelligence, active listening, reflecting back, and confidence., • Comfort working with CRM systems, • Commercial awareness and sound judgement, • Growth mindset, • Care sector knowledge is beneficial but not essential. Logistics • Schedule: Full-time; Generally, "business hours" Monday through Friday, although work outside of these hours and days may be required to meet commitments., • Travel: Local and/or national travel will be required from time to time. Our Core Values • Striving for Excellence: We hold ourselves to exceptionally high standards and take pride in delivering work that genuinely moves the needle., • Humility and Collaboration: We value open, honest communication and believe the best outcomes come from learning together and challenging ideas constructively., • Positive and Energetic: We believe great work happens in an environment that is encouraging, supportive, and enjoyable., • Problem Solving: We take ownership, act decisively, and approach challenges with a solutions first mindset., • Efficient: We work systematically, build repeatable processes, and focus on doing the right work well rather than more work poorly.

About Pinter At Pinter we have a passionate, driven and talented team who deliver Extraordinary Beer Experiences. We have designed world-first hardware to brew 10 pints of exceptional quality beer at home. We design award-winning beer recipes, collaborate with some of the world’s best breweries, execute best-in-class marketing campaigns and constantly strive for seamless operations and CX. With a focus on sustainability we let our products do the talking; each use of the Pinter is the equivalent of replacing 17 cans of shop-bought beer, realising and 82% logistics weight reduction. Since we launched, that’s over 7 million cans and bottles and counting. We’ve been recognised as one of the Sunday Times Best Places To Work, by TIME Magazine as Invention of the Year, by Red Dot Award for Product Design, shortlisted for a D&AD pencil and won multiple beer accolades. At Pinter, we believe in: Quality - Quality underpins the products we create, the service we give, and the experiences we deliver. Value - We deliver huge value by enabling our customers to brew their own fresh beer at home and connect with each other in better ways. Sustainability - We are a socially and environmentally responsible business. We strive to build the best products that cause no unnecessary harm to the environment and have a positive impact on our communities. Innovation - We lead by constantly innovating our products and how we deliver them to our community. Our fresh thinking and pursuit of the latest technology ensure this. Community - Our products create experiences that make life more enjoyable, interesting, and fun! We nurture our community by ensuring we deliver products and services that keep Fresh Brewers at the heart of our business. We need talented people like you who share our values for the next chapter of this extraordinary journey. Who you are • 2–4 years experience in a CRM or lifecycle marketing role, • Strong working knowledge of ESPs - flows, segments, events, profile properties - Klaviyo is preferable, • Basic HTML understanding for email editing, • Experience in D2C / eCommerce (subscription experience preferred), • Highly detail-oriented with strong QA instincts, • Strong understanding of A/B testing and performance analysis, with the ability to draw clear, actionable insights, • Proactive, self-starter with a willingness to take ownership What the job involves • This role is best suited to someone who enjoys building and executing CRM campaigns day-to-day, not just planning them. Pinter is growing fast and we’re looking for someone who thrives in that environment, working closely with a fully bought-in team to build and improve as we scale., • We’re hiring a CRM Executive to join the team and work directly under our Senior CRM Manager. This is a hands-on role focused on execution and optimisation across the full customer lifecycle. You’ll take ownership of building and improving CRM journeys across email, SMS, push and in-app, helping drive both acquisition and retention. You’ll be trusted to move quickly, own your output, and deliver consistently high-quality work. What you'll be doing day-to-day: • Build, launch and optimise CRM journeys in Klaviyo across email, SMS and push., • Own day-to-day CRM execution, ensuring all campaigns are delivered on time and accurately, including setup, segmentation, QA on links, testing and scheduling., • Support ideation and creation of the monthly CRM calendar, balancing proven high-performance campaigns with fresh, creative concepts and cross-industry inspiration, • Create and manage segmentation to improve targeting and performance, • Support lifecycle activity across onboarding, consumption, retention, churn and reactivation, • Work on referral and loyalty initiatives to drive repeat behaviour, • Build, maintain and run a structured test-and-learn plan across flows and campaigns to optimise & improve open, click and conversion rates., • Analyse performance and report on key metrics, sharing insights with the wider team, • Support seasonal launches, partnerships and ad hoc campaigns, • Ensure all CRM activity is GDPR compliant and follows best practice, • Stay up to date with the latest trends in CRM and retention marketing across US and UK, • Work closely with the Design and Community team on briefing creative assets and building copy to ensure emails are visually engaging and align with Pinter’s brand voice. Benefits • Salary: £30,000-£35,000, • Holidays: 25 days + 8 days bank holiday (6 to be taken whenever you like - we are closed only 1st January and 25th December), • Loyalty leave: additional 4 days annual leave based on tenure, • Volunteer and Professional Development days: 3 days year, • Birthday day off, • Life event day, • Work from anywhere: 10 days/year, • Enhanced paternity and maternity leave, • Living Pensions contribution: 12% (5% employee + 7% Pinter), • Cycle to Work scheme, • Health insurance with Vitality, • Financial wellbeing with Stream and RestEasier, • Free Pinter and Pinter Packs, • And others including team days, team lunches and socials. Application process • 30min intro call with our Senior CRM Manager to assess experience, approach and team fit, • More detailed conversation with the Senior CRM Manager and CMO, covering your experience and how you think about CRM, • Short practical task to demonstrate your ability to execute and analyse CRM activity, • Final decision and offer for the successful candidate Our commitment to diversity, equity and inclusion Pinter is a community that nurtures our people. We embrace everyone's unique identities in the belief that anyone can thrive when given the right opportunity. We are committed to cultivating and maintaining a culture that is inclusive and diverse. We celebrate differences and continually support all members of our company to be proud of who they are. In recruiting for our team, we pride ourselves on equal employment opportunities regardless of gender, sex, age, disability, race, religion, sexuality or social class.

Purpose: The Sales Manager is responsible for leading and accelerating growth within Kinetico UK’s Direct-to-Consumer residential sales channel. This role focuses on improving the efficiency, capability, and conversion performance of the current Water Treatment Experts, while supporting a structured expansion into new territories. The Sales Manager will champion innovative ways of selling, raise in-home demonstration-to-sale conversion rates, embed referral-led growth, and increase average sale value through solution-led customer interactions. The role is central to delivering a premium, consistent customer experience and driving scalable D2C growth aligned to Kinetico UK’s wider residential strategy Key Areas of Responsibility: Direct Sales Strategy & Leadership • Deliver the Direct sales plan in line with the national residential growth strategy., • Lead, coach, and motivate WTEs to achieve and exceed sales targets., • Set clear KPIs and performance expectations for individual reps and territories., • Build a high-performance culture focused on customer outcomes, accountability, and continuous improvement., • Provide regular performance insights and recommendations to the Head of Residential Sales. Efficiency & Capability Uplift of Water Treatment Experts • Increase productivity and effectiveness of the existing WTE team through structured coaching, ride-alongs, and skills development., • Identify performance gaps and deploy targeted training plans covering product knowledge, consultative selling, and closing skills., • Improve pipeline discipline, CRM (Salesforce) usage, and route planning to maximise demos per rep and success per visit., • Standardise best-practice approaches across the team to ensure consistency and scalability. Conversion Improvement (In-Home Demonstration → Sale) • Own and improve the Direct demonstration journey to raise conversion rates., • Strengthen WTE capability in needs-based selling, value articulation, and objection handling., • Analyse lost sales data to identify barriers and implement corrective actions., • Introduce structured coaching and playbooks to drive improvement in close rate, confidence, and customer trust. Territory Expansion & Growth Delivery • Support the phased expansion of Direct coverage into new UK territories., • Assess territory performance and growth potential, recommending recruitment or resourcing where needed., • Ensure new territories launch with consistent standards of sales process, customer experience, and reporting., • Track ramp-up performance and implement interventions to hit early-stage growth milestones. Innovative Selling & Customer Experience Excellence • Test and implement new ways of selling aligned to market trends and consumer behaviours (e.g., hybrid/virtual demos, digital lead nurturing, consultative water assessments)., • Work with Marketing to align Direct messaging, lead quality, and campaign effectiveness., • Ensure every customer interaction reflects a premium Kinetico experience, from first contact through install handover., • Monitor satisfaction, feedback, and complaints and drive continuous experience improvements. Referral Programmes & Increased Value per Interaction • Embed referral-led selling as a core Direct growth engine., • Ensure WTEs confidently ask for referrals and understand how to position them as a customer benefit., • Design and refine referral mechanics, incentives, and tracking to optimise lead volume and conversion., • Increase average sale value through solution bundling, upgrades, and add-on selling (e.g., RO + softener, service plans, premium options)., • Track and improve AOV, attach rates, and referral-to-sale outcomes. Sales Operations, Reporting & Cross-Functional Collaboration • Ensure disciplined CRM usage for lead tracking, forecasting, and pipeline management., • Provide weekly/monthly reporting on revenue, productivity, conversion, AOV, referral performance, and territory progress., • Collaborate with Service, Operations, and Warehouse/Logistics to ensure smooth installs and consistent customer promise delivery., • Partner with Finance to support accurate forecasting and performance tracking. Key Competencies: · Direct Sales Leadership – strong ability to lead field-based, consultative in-home sales teams. · Performance Coaching – proven skill in uplifting capability, productivity, and conversion through hands-on coaching. · Commercial Acumen – strong understanding of revenue drivers, margins, and value-based selling. · Customer Orientation – commitment to premium customer experience and trust-based selling. · Innovation & Growth Mindset – proactive in exploring new selling approaches and territory models. · Analytical Thinking – data-driven approach to improving conversion, efficiency, and AOV. · Collaboration & Influence – able to work cross-functionally and create alignment around customer outcomes. · Adaptability – comfortable operating in a fast-moving and evolving residential market. · Communication & Relationship Building – strong interpersonal skills with reps, customers, and stakeholders. Qualifications and Experience: Education • Degree (or equivalent) in Business, Sales, Marketing, or related discipline (desirable but not essential). Professional Experience • Proven track record in leading or managing direct/field sales teams (5+ years preferred)., • Demonstrated success improving sales conversion rates and productivity in consultative selling environments., • Experience with in-home demonstration selling models (home improvement, technical consumer products, premium retail, or similar)., • Evidence of implementing referral programmes or increasing AOV through solution-led selling., • Strong collaboration history with marketing and operational teams., • Solid experience using CRM systems (Salesforce preferred) and sales performance reporting. Technical Skills • CRM proficiency (Salesforce preferred)., • Strong analytical and forecasting ability., • Competent with Microsoft Office (Excel, PowerPoint, Outlook)., • Familiarity with digital lead handling, hybrid selling, or e-commerce-supported sales is an advantage. Additional Assets • Experience in water treatment, plumbing, or technical in-home sales environments (advantageous)., • Full UK driving licence and willingness to travel regularly Organisational Context: The Sales Manager is a critical role within Kinetico UK’s Residential Sales structure, accountable for driving performance and growth in the Direct-to-Consumer channel. Reporting to the Head of Residential Sales, the role leads the Water Treatment Expert team through a journey of efficiency improvement, conversion uplift, and geographic expansion. Through strong leadership, innovative selling methods, and a relentless focus on customer experience, the Sales Manager D2C ensures Kinetico continues to grow its residential footprint and maximise value from every customer interaction.

🪑♻️ Customer Service / Sales Coordinator 🚛 📩 Salary: £30,000 – £38,000 + Benefits Hours: 09:00 – 17:30 Start: Immediate (notice periods considered) Contract: Permanent | Full-Time (Hybrid) Location: Farringdon 🚀 Culture Guru is recruiting on behalf of its client for a Customer Service/Sales Coordinator to join a growing, internationally connected business in the workplace design and interiors sector. 💫 The Business This is not your typical office-based role. Operating within a design-led, commercially driven environment, this business delivers high-end, beautifully executed workplace solutions across the UK and internationally. With an exciting pipeline of projects and continued growth across multiple markets, they are expanding their London team to elevate both client experience and operational excellence. 🧠 The Opportunity This is a high-impact, central role where you will sit at the heart of the business. You’ll be the person who keeps everything moving - connecting clients, sales, and operations to ensure a seamless journey from first enquiry through to final delivery. If you enjoy being busy, visible, and relied upon, this role offers real ownership, exposure, and the chance to play a meaningful part in a growing, design-led business. The culture is collaborative, fast-paced and hands-on - with a team that genuinely supports each other and celebrates success. 🤓 Responsibilities of the role, but not limited to; • Managing incoming client enquiries and delivering a polished, professional experience, • Supporting the sales team with proposals, product information, and client-ready materials, • Coordinating orders end-to-end, ensuring smooth progression from confirmation through to delivery, • Maintaining accurate and up-to-date records across CRM and internal systems, • Liaising with internal and international teams to align timelines, logistics, and expectations, • Supporting showroom activity, including hosting clients and assisting with events, • Ensuring exceptional attention to detail across all coordination and administrative tasks, • Acting as the central point of communication between clients, sales, and operations 😍 Desirable attributes of the successful candidate; • Experience within a customer service, coordination, or sales support role, • Highly organised with strong attention to detail, • Confident communicator, both written and verbal, • Able to manage multiple priorities within a fast-paced environment, • Proactive, solutions-focused, and able to take initiative, • Experience using CRM or internal systems (ERP exposure beneficial), • Exposure to SAP (SD module) and/or P.Con Basket would be highly advantageous, • Commercial awareness with a collaborative, team-oriented approach ⭐ What’s on offer: • International travel to the European office for premium training and onboarding, • Hybrid working model offering flexibility and balance, • A collaborative, supportive, and high-performing team environment, • Exposure to high-profile, design-led commercial projects, • Opportunity to work closely with international teams across the business, • Profit share scheme (following qualifying period), • 25 days holiday plus private medical insurance 📩 Apply now with your CV to be considered for this opportunity. If you’re looking for a role where you can be trusted, valued, and truly make an impact, this is one not to miss 🚀

Keen to join a premium Italian wine importer? This specialist wine agency focuses on Italian wines, connecting amazing producers and thirsty customers through their expertise and authenticity towards traditional wine making. We are seeking an enthusiastic and highly organised Sales Associate to join a small and dynamic team. This role combines sales support, account management and logistics coordination, requiring strong communication skills and the ability to manage relationships with both suppliers and customers in a fast-paced and exciting environment. If you know Italian wine and want to grow that knowledge, then get involved! What this role offers: • Competitive salary, dependent on experience., • End of year bonus based on personal and overall company performance, • Opportunity to grow and develop your wine knowledge Key Sales Associate Responsibilities: • Maintain strong relationships with customers and suppliers, • Support the growth and management of assigned accounts, • Coordinate orders and logistics to ensure efficient operations, • Provide high-quality customer service and communication, • Support the sales team and report to senior management Key Sales Associate Requirements: • C1/C2 level Italian and strong English proficiency, • Previous experience in the wine trade, • Strong IT skills, particularly in Excel, • Excellent organisational skills and attention to detail, • Proactive, reliable and able to prioritise effectively, • Strong communication and interpersonal skills, • Ability to work well under pressure, • Wine qualifications (e.g. WSET) are desirable If you are interested in having a chat about this role, please forward updated CV’s to Rupert at COREcruitment or call 0207 790 2666. COREcruitment is an international recruitment agency specialising in the service industry across the following sectors: - H.R. – Finance – Executive Search - Leisure – Fitness – Visitors Attractions - Events – Venues - Hotels – Coworking – Estate – Private Residences - Technology – Facilities Management – Property - Food Service – Care Services – FMCG - Retail – QSR - Chefs – Restaurants - Pubs – Bars - High-end - Members Clubs - Luxury Travel - Private Dining & Concierge - Food Hygiene - Health & Safety - Supermarket - Delivery - Supply Chain - Warehousing - Food Manufacturing

CONCESSION MANAGER WHO WE ARE: We have been Making Childhood Memories since 1990, with products, services and experiences that are safe, happy, and filled with sunshine. Family really is at the heart of everything we do. CUSTOMER We keep our customers, big and small, at the heart of our business. We take pride in our Trotters Touch customer journey and believe that “Great Service is Good Business.” We bring our product expertise to life on the shop floor and ensure it sparkles for every customer, every time. TEAM We see true value in growth and development. We embrace uniqueness, play to each other’s strengths, and thrive as a high-performing team, always sharing knowledge and passion for our products and services. COMMERCIAL We know an opportunity when we see it. We are empowered, creative, and proactive in our pursuit of commercial excellence, always thinking ahead and driving success through smart, customer-focused decisions. OPERATIONS We strive for operational excellence across all touchpoints. We drive efficiency, create seamless processes, and ensure everything behind the scenes works perfectly to support our teams and customers. THE ROLE Our Concession Managers are the ambassadors and guardians of our brand within a host store environment, leveraging our four pillars of retail excellence to lead our Concessions with entrepreneurial flair and commercial brilliance. As a Concession Manager at Trotters, you will nurture our business and drive it forward. You will ensure the achievement of KPI’s through genuine customer connection, maximising sales opportunities, and instilling excellence in your team. You will enhance sales and service by fostering an environment of passion for the brand, equipping your team with in-depth knowledge of our collections across all our customer touchpoints MAIN RESPONSIBILITIES · Leverage our 4 pillars of retail excellence to drive achievement of your Concessions performance budgets and KPI’s. · Create excellent team participation, contribution & engagement, implementing effective incentives to inspire them to achieve excellence. · Ensure the team are expertly delivering best practice with enthusiasm and consistency. · Facilitate team-member learning and knowledge share - ensure detailed and up-to-date knowledge of Merchandising, replenishment and housekeeping best-practice to ensure the highest standards of presentation for all aspects of your Location. · Role-model and coach team on comprehensive product knowledge - particularly current season and iconic products, alongside specialised services such as shoe-fitting and Hairdressing. · Foster a dynamic sales environment, and coach team members in delivering a natural approach to sales - cascading your strong understanding of local market, customer profiles and shopping behaviour to your team to maximise sales and increase customer loyalty. · Ensure teams effectively capture customer data at POS and understand how this transforms customer relationship management, reporting regularly on customer insights. · Showcase fantastic commerciality through precise knowledge and insightful analysis of location product and figures; develop commercial actions and hold regular management meetings to ensure delivery against budgets, review risks and opportunities to influence positive action. · Identify and execute marketing opportunities within brand guidelines and drive success of all promotions, ensuring team involvement across all promotional activities. · Ensure continuous personal and team training & development, utilising cascaded resources to keep up to date with current business focuses. · Train & support team members at all levels on a pro-active and re-active basis, identifying areas for improvement; manage and document all performance matters, feeding back to the Regional Manager. · Proactively identify, anticipate, and resolve recruitment needs in partnership with the Regional Manager, underpinned by a high level of team understanding, effective succession planning and ongoing networking. Effectively manage onboarding of new starters. · Ensure team adherence to store administration, systems, and processes within company guidelines, drawing on excellent organisation skills and a competent knowledge and understanding of company business systems such as Quinyx and Eurostop. · Protect the assets of the Business by ensuring the location meets the required Company standard and legal compliance in Health & Safety, Maintenance and Loss Prevention. Sample regularly and take any corrective action. TOOLS OF THE TRADE · Experience managing retail teams, preferably within the premium space. · A natural and empathetic leader, well versed in coaching and developing team members. We would love someone who can harness the relationship between nurturing individual strengths and fantastic succession planning. · Excellent commerciality, able to implement and drive initiatives to achieve outstanding outcomes. · Demonstrable retail sales expertise, able to influence customer behaviour through elevated service, VM and excellent product knowledge and brand awareness, imparting this on your team. · Strong numerical capability - handy for reporting purposes as well as confidently walking customers through pricing, percentages, and promos. OUR VALUES We Think Customer First We ensure that our customers, and the children we design for, are our very top priority. The magic of our stores is reflected in our evolved digital channels. Our campaigns, product edits and excellent customer service makes shopping with us a joy. We Respect, Support and Build Trust - With our Team and Customers We respect and support all our team members, wherever they work, and whatever their role. We are one family with our suppliers and partners. Through our actions, we Inspire loyalty and build a community with our customers. We Grow and Learn Together We are all brand ambassadors, and we learn and grow together. Our head office, logistics and retail teams all collaborate to support the business. We Invest In our team and share knowledge and skills so that the Trotters spirt always shines bright. We Embrace Creativity Across our digital stories and our magical stores, we show creative spirit. We make emotional, genuine connections and bring childhood stories to life in our unique way. We are true heritage, yet modern in spirit. We Show Expertise and Pride in All That We Do We are specialists and we are proud of what we do. We go the extra mile to develop our knowledge, Including craftsmanship, In-store services, size guides and ethical manufacturing. Trotters is committed to equal opportunities and embraces diversity, understanding the needs and benefits of a balanced, inclusive workforce. We do not tolerate any harassment or discrimination towards any of our candidates or employees. We are proud to be an equal opportunities employer.

Area Sales Executive roles Nationwide! We are recruiting Area Sales Executives and Managers for our renowned logistics client. These roles are available nationwide and require travel, so a valid driving license is essential. Interview Process • Telephone and Video Interview: Initial interview with one of the Flourish team., • Face-to-Face Interview: One-stage interview Compensation • Basic Salary: £28k-£38k (DOE), • Uncapped Commission: Double basic, with realistic £75k OTE, • Car Allowance or Company Car: £4500 Your Role As part of the Network Sales Team, your main goal is to achieve individual sales targets for volume and revenue, aligning with the business strategy. You'll generate your own leads and develop a pipeline to convert into new clients within a defined area. Key Responsibilities • Prospecting: Build and develop a personal pipeline to meet monthly, quarterly, and annual targets., • KPI Achievement: Meet all set KPIs and productivity targets., • CRM Management: Record and manage sales activities through the CRM system., • Client Onboarding: Ensure timely onboarding of new clients to meet go-live dates., • Customer Service: Ensure new clients understand customer service processes and have the necessary tools and contacts., • Performance Monitoring: Monitor new clients' performance to ensure they meet profile expectations within 4 weeks of go-live., • Client Handover: Prepare new clients for handover within 6 weeks of trading., • Issue Resolution: Resolve escalations and account queries., • Collaboration: Work with local operations teams to promote new client awareness and ensure service levels are met. Required Knowledge and Experience • Communication Skills: Excellent verbal and written communication skills., • IT Proficiency: Good knowledge of Microsoft Office., • Self-Motivation: Passion for exceeding targets., • Teamwork: Ability to work independently and as part of a team., • Sales Experience: Not required but beneficial. Experience will unlock the opportunity to apply for an Area Sales Manager role with a basic salary of up to £40k., • Driving License: Must have a valid driving license. People Skills • Organised and Proactive: Energetic and driven to succeed., • Problem-Solving: Creative skills in negotiation and conflict resolution., • Relationship Building: Ability to forge strong relationships with internal stakeholders., • Customer Focused: Competent negotiation skills and ability to adapt to different styles and behaviours. What's on Offer • People Development: Strong onboarding and development programs to set you up for success., • Team Culture: A supportive and collaborative team culture that values social interactions and teamwork., • Merit-Based Progression: All progression is based on merit and performance, driven by the individual with support from managers. It really is what you make it., • Growth Opportunities: For those without experience, the opportunity to grow into the Area Sales Manager role within 12-18 months based on performance., • Performance Coaching: Access to coaching for mental health, CBT, nutrition, sleep, and habit tracking to improve performance and keep you at your best. Benefits • Free digital GP service for all colleagues and their families., • Access a portion of your earned income before payday., • Free basic Will and discounted partner mirror Will for all colleagues., • Cycle to Work scheme., • Employee Assistance Programme with free counselling., • Company-funded Life Assurance., • Flexible working hours., • Great career progression., • Up to 26 days holiday + bank holidays., • Voluntary flexible benefits at discounted corporate rates. Additional Qualities • Passion for Sales: A strong desire to smash targets and excel in sales., • Confident Calling Ability: Comfortable and confident making calls to potential clients., • Resilient: Able to handle rejection and keep pushing forward., • Driven and Motivated: Self-driven with a strong motivation to succeed., • Remote Work: Able to work confidently and effectively in a remote setting. We believe that diversity makes us stronger and more innovative. We warmly welcome applications from individuals of all backgrounds, experiences, and perspectives. Hit apply our reach out to one of our talent team to progress your application and journey with us.

Reebok is hiring a Wholesale Customer Service Executive (German-speaking, DACH region) to join its London team. This role focuses on B2B customer service operations, wholesale order management, product allocation, shipment coordination, and customer communication across Germany, Austria, and Switzerland. You’ll play a critical role in ensuring efficient order processing, on-time delivery, and high customer satisfaction, working closely with internal teams and warehouse operations in a fast-paced, international environment. The Role In this position, you will manage day-to-day wholesale customer service activities, including order entry, allocation, and logistics coordination. You’ll proactively monitor shipments, communicate updates, and ensure a seamless end-to-end experience for B2B customers. Key Responsibilities Order Management • Assist in tracking KPIs (fulfilment rates, delays, customer satisfaction) and suggest improvements Skills & Experience Required • Minimum 3 years’ experience in wholesale operations and customer service, • Fluent in German, • Strong understanding of order processing, logistics, and after-sales support, • Excellent communication skills with a customer-first mindset, • Highly organised and detail-oriented, able to manage multiple priorities, • Proficient in Microsoft Office and ERP/order management systems, • A proactive, calm problem-solver who works well under pressure Package & Benefits • Location: Fitzrovia, London, • Salary: Competitive, based on experience + annual bonus, • Benefits: Staff discount, pension contribution, etc, • Holiday: 33 days (including Bank Holidays), • Career growth and stability.

About EVE LOM For over four decades, EVE LOM has been a pioneer in radiant skin health — fusing British heritage, artisanal craftsmanship, & botanical science & innovation to create skincare that embodies balance, purity, & timeless beauty. Celebrated globally for its iconic cleansing balm & holistic approach to skincare, EVE LOM continues to evolve its legacy, bridging tradition & modernity. Guided by a three-year strategic roadmap, the brand is focused on: • Driving cleansing leadership & global authority, • Building a second growth engine as it evolves into multi Categories & Markets, • Fostering a relevant, consumer-focused brand & engagement strategy The EVE LOM brand is at an exciting point of evolution, with a new global brand team, strategic direction & impact plan being developed. This is an exciting opportunity for the right individual to be part of shaping the future of the brand itself, the business & the team culture. Key Responsibilities: -Lead the weekly and daily trade reporting, providing the leadership team with visibility on performance against forecast. -Monitor inventory synchronization to ensure product availability aligns with our commercial and marketing calendar -Support the Marketing Global Brand Manager in translating the monthly content plan into high-performing, cohesive and brand aligned on-site experiences -Conduct rigorous testing on all email flows, new segments and promotional setups to eliminate friction in the customer's on-site journey -Work as part of the brand team driving the media agency, optimizing SEO and Paid media strategies that meet brand goals -Work with Marketing to analyze and optimize copy, content and reviews strategies -Implementation of new subscription and Loyalty program -Collaborate with our performance agency to ensure our ad briefing and landing page strategy are perfectly aligned. -Support in implementing, maximizing and monitoring our 2026 UX updates roadmap Candidate Profile: • Shopify Expert: You have hands-on experience managing a Shopify Plus store; strong technical expertise (ideally Shopify Plus), including store setup, theme customization, app integration, and backend administration., • Klavigo Super User: You are highly proficient in using Klaviyo to drive customer acquisition, conversion and retention, with hands-on experience building and optimizing lifecycle flows, segmentation and testing., • Experience in managing Gorgias and Yopto applications a strong bonus (Customer Service, Loyalty, Reviews), • Team First: Proud to be part of the Eve Lom team and make things happen together! You are approachable, collaborative, and bring an authentic hands-on approach when working cross-functionally., • Analytical Confidence: You don't just pull data; you interpret it. You understand how to identify the ‘what’ and proactive in proposing the actions or projects needed to improve our performance (conversion rate, AOV, CAC, LTV, repeat rate, bounce rate), • Detail Obsessed & Organized: You are the person who catches the broken link or the tracking tag error before it goes live; alongside keeping everybody on the team (and yourself) on track within our workstreams e.g. monthly content, email schedule (led in Asana), • Commercial Drive: You are motivated by revenue targets, customer retention, acquisition and take pride in seeing a campaign drive a positive result., • Eye for Content: You bring strong on-site content, merchandising and customer journey instincts, with proven success elevating on-site education and SEO-led content to drive organic traffic and improve conversion rates., • Experience: Experience: 5-7 years in a similar ecommerce trading role. Experience working for a luxury skincare brand, with a customer-centric approach.

CWF – Who are we? For 60 years, we have been bringing magic to children’s fashion by developing collections for premium and luxury brands: BOSS, Chloé, DKNY, Givenchy, HUGO, Karl Lagerfeld, Kenzo Kids, Lanvin, Marc Jacobs, Michael Kors, Timberland, and Zadig & Voltaire… as well as our own brand: Billieblush. From design to marketing, we translate each fashion house’s iconic style into exclusive pieces tailored to the specific needs of every age. Our mission? To offer the very best in style for a childhood that is joyful, fresh, chic, and elegant. About the Role: We are looking for a commercially minded and results-driven Senior Wholesale Manager to lead our DACH region wholesale operations. This role is key to driving brand performance, deepening key wholesale partnerships and expanding market presence across Germany, Austria, and Switzerland. As a senior leader within the wholesale team, you will proactively contribute to the development and implementation of the go-to-market strategy to ensure that CWF’s and licensed partners’ goals are met in the DACH region. This will require close collaboration with cross-functional teams and agents. Key Responsibilities: Account Management · Oversee the management of top-tier wholesale partners, department stores and premium independents across the DACH region, whilst still being a point of contact for all wholesale partners in the territories. · Conduct regular market visits and strategic meetings to identify opportunities and strengthen partnerships to help drive CWF’s business in the DACH region. Sales & Revenue Growth · Help develop seasonal budgets and business plans for the DACH region and ensure consistent delivery through effective planning and negotiation. · Oversee and lead the sales campaigns for the DACH region. · Analyse sales data and market trends and share with relevant teams to optimise seasonal budgeting, range planning and sales. Market Development & Expansion · Identify new business opportunities to expand the CWF’s and licensed partners’ footprint across DACH. · Evaluate and onboard new partners that align with CWF’s and licensed partners’ commercial strategy. Cross-Functional Leadership · Work closely with brand management, customer service, logistics, finance and marketing teams to ensure operational excellence. · Provide market feedback to Brand Management to inform product development and go-to-market strategies. Leadership & Showroom Management · Lead and support the Northern Hub sales team members and agents in the DACH region. · Organize and manage DACH-specific showroom activities during market weeks and trade shows. Job position based in London, but fluency in German is mandatory. Qualifications & Experience: · 5–7+ years of experience in wholesale sales within the fashion or lifestyle industry. · Proven track record of managing teams, key accounts and agents (particularly across Germany, Austria, and Switzerland). · Proven track record of developing go-to-market plans/strategies and implementing them to exceed company objectives and sales targets. · Strong understanding of the regional retail landscape, consumer behaviours and fashion trends. · Native-level German and fluent English; additional language (e.g. French) is a plus. · Strong network of UK and DACH wholesale contacts. · Experience with premium or luxury fashion is preferred. Key Skills & Attributes: · Strong negotiation, presentation and communication skills; able to build strong relationships both internally and externally. · Results-oriented with a proactive, strategic and entrepreneurial mindset. · Highly analytical with strong attention to detail and data-driven decision-making. · Ability to work independently while collaborating effectively with a wider international team. · Comfortable in a fast-paced, seasonal and product-driven environment. · Strong Microsoft Office (particularly Excel) skills. · Driving Licence preferred. What We Offer: · Competitive salary + annual bonus · Employee discount · Private Healthcare · 50% of Gym Membership Covered (up to an agreed amount) · International travel opportunities (particularly within the DACH region and to HQ in France) · Travel Costs Support · 20 days annual leave + bank holidays · Opportunity to work in a dynamic, growing fashion brand with a global reach · Collaborative and international team culture · Career development and progression opportunities Job Type: Full-time Work Location: In person

Branch Manager Garage Doors / Home Improvement / Trade Retail £45,000 Basic + Monthly, Quarterly & Annual Bonus + Company Car New Malden, Surrey – Branch Based Company Overview A long-established and growing business operating within the home improvement, building products and installation sector is seeking an experienced Branch Manager to oversee one of its established South East operations. The role has been created to further strengthen branch performance, improve day-to-day efficiency and support continued commercial growth. The company has built a strong reputation for service, reliability and quality delivery across both domestic and trade markets. Offering long-term stability and a supportive working environment, this opportunity would suit a commercially minded manager looking to make a visible impact across sales, operations and team performance. Job Overview The Branch Manager will take full responsibility for the day-to-day running of a successful retail and trade branch. Reporting into senior leadership, the role combines branch operations, customer sales, team management and installation scheduling. Success in the role will be measured through branch profitability, service standards, team productivity and commercial growth. Key Responsibilities • Oversee all branch operations including sales, admin, scheduling and customer service, • Lead and develop a small internal team to achieve targets, • Drive showroom, inbound and enquiry-led sales across product ranges, • Manage installation schedules, logistics and customer bookings, • Check deliveries, organise stock and maintain branch efficiency, • Handle customer enquiries via phone, email and face-to-face, • Monitor branch performance, productivity and service standards, • Maintain high standards of health & safety and branch presentation, • Generate repeat business through excellent service and aftersales support Person Specification • Previous Branch Manager, Depot Manager, Showroom Manager, Trade Counter Manager or Operations Manager experience, • Background in doors, construction supplies, builders merchants, home improvements, trade retail or installation sectors, • Strong sales ability with experience converting enquiries into orders, • Proven people management and team leadership skills, • Confident communicator with strong customer service skills, • Full UK driving licence Benefits • £45,000 basic salary, • Monthly, quarterly and annual bonus scheme, • Company car, • Company mobile phone, • Pension scheme, • 25 days holiday plus bank holidays, • Health cash plan, • Full product training, • Stable long-term career opportunity with an established business Next steps Candidates with branch management, trade sales, home improvement or construction supply experience are encouraged to apply. For a confidential discussion or further information, please submit your CV today.

The role will involve: Project Planning • Coordinate and schedule the successful delivery of EET projects, • Plan venues, civil works, and plant/equipment requirements, • Capture customer requirements and define project scope, • Develop electrical overlays, layouts, and cable routing plans, • Collaborate with power providers on system design, including energy generation, storage, and distribution, • Identify and manage health & safety and compliance requirements, • Plan on-site logistics, including fuel supply and plant operations Project Development • Develop and improve systems and processes for project delivery, • Implement monitoring, data collection, and reporting systems, • Support project growth and commercial development initiatives, • Drive value engineering and cost-control activities, • Prepare Statements of Work (SoWs) and Service Level Agreements (SLAs), while coordinating logistics such as fuel, freight, and travel Project Delivery • Oversee on-site installation and project execution, • Serve as the primary point of contact for clients, suppliers, and venue management, • Lead client witnessing, testing, and acceptance procedures, • Ensure compliance with electrical, health & safety, testing, and verification standards, • Monitor customer orders, changes, and project variations, • Prepare order summaries and financial reporting documentation Electrical Engineering & Design • Provide engineering and technical design support across multiple projects, • Produce both conceptual and detailed electrical designs, • Advise on protection systems, equipment selection, and circuit design, • Provide CAD support for technical drawings and layouts Experience Prior to the role it would be essential that you have: • Industrial & commercial electrical installation experience, • Temporary power for events and broadcast experience, • Project management experience, • Client acceptance FAT/SAT experience, • Experience with commercial and procurement processes, budget management and forecasting Qualifications Not essential to be successful in the role but you may also have the following qualifications: • HNC, HND or Degree Electrical Engineering, • Qualified Electrician (JIB Gold Card, NVQ 3, AM2), • Testing and Inspection 2391-52, • Temporary Power BS7909, • Project Management PMP or equivalent, • C&G 2396 Design, • IPAF, Fork, Telehandler license If you have experience in the Energy & Utilities industry and are looking for a new role, reach out to me at

Operations Manager Location: North London Salary: £50,000pa – £60,000pa (depending on experience) Rotating shift pattern: 4 working days a week and rotating weekends Benefits: 28 days annual leave including bank holidays, Pension scheme, Life insurance, Ongoing professional development, clear and defined career progression opportunities Our client operates within the hospitality sector, delivering premium, high-volume textile and linen processing services to an exclusive customer base. Due to continued growth, they are seeking an experienced Operations Manager to take full ownership of production and lead a large operational team in a fast-paced, quality-driven environment. The Role: The Operations Manager will hold full accountability for production operations, ensuring consistent delivery of high-quality output while driving efficiency, performance, and continuous improvement. This is a senior leadership role with responsibility for Supervisors and Team Leaders, requiring a hands-on and commercially aware operator who can balance quality, cost control, and operational performance. Working closely with the General Manager, you will help shape operational strategy and ensure the business operates efficiently and profitably. Key Responsibilities: • Lead end-to-end shift operations and ensure production targets are consistently achieved, • Lead, develop, and motivate Supervisors, Team Leaders, and operational teams, • Own KPI performance across productivity, quality, cost control, labour utilisation, and efficiency, • Identify and deliver improvements in output, waste reduction, and operational efficiency, • Oversee workforce management including recruitment, onboarding, training, and performance, • Ensure full Health & Safety compliance and operational best practice, • Drive quality assurance and continuous improvement initiatives, • Work with the General Manager to support operational strategy and business growth Candidate Requirements: • Experience in an operations leadership role within production, manufacturing, logistics, hospitality, or a service-led environment, • Experience in high-volume textile or linen processing is advantageous, • Strong leadership and people management skills, • Commercially aware with strong KPI and performance management experience, • Ability to work under pressure in a fast-paced environment, • Strong commitment to Health & Safety and operational compliance

We are seeking an exceptional candidate on behalf of one of our long-standing clients — a phenomenal, fast-growing company we have partnered with for more than 22 years. Known for its collaborative culture and supportive, down-to-earth leadership, this is a business where talent is nurtured and careers can truly grow. This is your opportunity to lead and grow the ecommerce and retail channel for one of fashion’s most iconic names — Vera Wang Activewear, RTW. With the backing of a global group and the energy of a new brand launch, this role combines digital trading with retail partner management, giving you the scope to drive sales, strengthen brand presence, and deliver a best-in-class customer experience across the UK and Europe. You will take full accountability for the ecommerce site, manage partnerships with leading ecommerce pureplayers, and oversee the retail arm alongside external partners. A strong buying and merchandising background is essential, ensuring the right product mix, stock flow, and commercial results. Why This Role Stands Out • Lead the ecommerce flagship for Vera Wang Activewear., • Full accountability for the retail arm and partnerships with ecommerce pureplayers., • Blend digital trading with buying and merchandising expertise., • Pivotal growth role with a direct impact on revenue and brand reach. Key Responsibilities Ecommerce Trading & Merchandising • Manage daily site performance, including trading calendars, onsite merchandising, and promotional activity., • Apply buying and merchandising expertise to optimise stock, sell-through, and margin., • Drive performance of the retail arm, with direct accountability for partnerships with ecommerce pureplayers., • Build and manage strong commercial relationships with digital retail partners, ensuring alignment on campaigns, pricing, and stock., • Own sales, margin, and profitability targets across ecommerce and partner channels., • Lead weekly and monthly reviews with actionable insights., • Oversee the full ecommerce process from product upload to fulfilment and returns., • Partner with logistics and customer service to ensure seamless delivery and customer satisfaction., • Keep the site aligned with seasonal campaigns and brand storytelling. Require skills and experience: • Proven ecommerce management experience in fashion, lifestyle, or sportswear., • Strong background in buying and merchandising — essential., • Experience managing partnerships with ecommerce pureplayers (e.g., Zalando, ASOS, Farfetch)., • Hands-on knowledge of ecommerce platforms (e.g., Shopify, Salesforce Commerce Cloud, Magento)., • Strong commercial acumen with an analytical, data-driven approach., • Collaborative, entrepreneurial mindset with the drive to scale a new brand. Excellent salary Clear opportunities to learn, grow, and progress Work with a phenomenal, fast-growing company Collaborative culture with supportive, down-to-earth leadership

Client Services Executive | Apparel Industry Location: Hammersmith, London Salary: £27,000 + benefits Full-Time | Office-Based (Hybrid after training) We’re looking for a proactive and organised Client Services Executive to join a leading London-based apparel design business supporting high-profile clients across global brands and events. This role is ideal for someone with 6–12 months’ office administration or customer service experience who is now looking to develop a long-term career in client services, fashion, apparel, or account support. About the Company A highly respected apparel design business creating bespoke uniforms and garments for some of the world’s most recognised brands. Known for craftsmanship, innovation, and exceptional client service, the team works on creative, fast-paced, and detail-driven projects where quality is everything. The Role Working closely with Account Managers, you will play a key support role in delivering bespoke apparel orders from concept through to completion. Key responsibilities include: • Client communication via phone and email, • Processing orders and maintaining accurate records, • Coordinating bespoke garments (embroidery, tagging, customisation), • Stock control, logistics, and shipment tracking, • General administrative and operational support, • Liaising with internal teams and suppliers What We’re Looking For • 6–12 months’ office administration and customer service experience, • Strong communication and relationship-building skills, • Interest in apparel, fashion, textiles, or product-based industries, • Highly organised with strong attention to detail, • Confident using systems and learning new software, • Positive, proactive, and team-focused attitude Why Apply? • Full training and ongoing development, • Clear progression into Client Services / Account Management, • Exposure to prestigious global brands and projects, • Supportive, collaborative team culture, • Hybrid working available after training, • Beautiful West London office environment This is a great next step for someone with early office experience looking to build a career in the apparel industry with real progression potential to move into Account Management.

Freshminds has been retained by a large transport and logistics firm to find a Head of Customer Excellence. Reporting to the Director of Transformation, you will lead the customer excellence agenda across a complex, multi‑site operation, translating customer insight into actionable programmes that improve customer outcomes and drive measurable performance improvement. Responsibilities: • Lead customer insight and NPS programmes, translating data into clear, prioritised improvement initiatives, • Own and evolve the contact centre function, including transformation to a digital‑first operating model, • Define and embed customer experience strategy, aligning service levels with commercial and operational objectives, • Establish governance frameworks to drive delivery of customer‑focused improvement initiatives across the business, • Act as a visible advocate for the customer, influencing senior stakeholders across commercial, marketing and operations Requirements: • Senior customer experience, insight or service transformation leadership experience, • Strong track record of translating customer insight into delivered operational change, • Experience leading contact centre or service model transformation programmes, • Proven ability to influence and align senior stakeholders across commercial and operational functions, • Strategic mindset combined with a pragmatic, delivery‑focused approach

A global retailer is looking to recruit for a FOB account coordinator to join its planning team at its London office. This organisation has some of the biggest names and most well-loved brands in its market. It is a multi-billion-dollar organisation distributing product to over 80 countries, with offices in Hong Kong, China, London, France, Spain and Germany. Due to exponential year-on-year growth, all offices are growing the teams across all functions. You’ll be responsible for owning the full supply chain process for FOB direct sales, processing and tracking orders, resolving discrepancies swiftly, and building close relationships with internal procurement, logistics and commercial teams.You will attend trade shows and sales previews to understand customer needs and ensure product data integrity and compliance with European standards. You'll also support credit control and manage key documentation distribution. The ideal candidate will have proven international supply chain or customer service experience within a consumer goods environment with Asia production. The core of the role requires strong procurement or buying experience, including placing orders from Asia and managing the daily problems that arise. You'll have strong Microsoft Excel & Google Sheets skills (pivots, lookups, graphs). You will be process-driven, detail focused, and solutions-oriented. You will be able to work independently, prioritise and adapt in a complex, fast-changing environment, with excellent communication and relationship building skills. A positive, resilient, proactive attitude and eagerness to learn are essential, along with a growth mindset and willingness to receive feedback and seek support when needed. In return they are offering a competitive salary of up to £45,000, a generous bonus and 33 days holiday, including bank holiday entitlement. The office is located in Central London and offers hybrid working. The opportunity will give you the chance to work with one of the biggest and most established names in the sector, that is experiencing growth on a global scale. You’ll also play a significant part in evolving the planning department to achieve its goals of growth and a modernised approach to demand and supply planning.

The Company The Outform Group is an award‑winning global innovation agency. We partner with some of the world’s most recognisable brands and retailers to transform customer experience through insight, technology, and creativity. Our ambition is to be revered as the agency shaping the Future of Retail, and in EMEA we continue to grow with pace and purpose. The Opportunity We are seeking a highly organised and proactive Fulfilment & Portal Coordinator to join our team. This role is essential to ensuring the smooth operation of our spare parts fulfilment ecosystem, supporting retail display programmes across EMEA. You will be the guardian of our fulfilment portal, ensuring accuracy, efficiency, and exceptional service for our clients and retail partners. The Role This role is responsible for monitoring, maintaining, and optimising Outform’s spare parts and fulfilment portal. You will manage stock levels, process maintenance tickets, coordinate replacement parts, and ensure timely fulfilment to stores or installation engineers. A detail‑driven coordinator with strong communication skills, you will act as the operational backbone of our after‑sales support function. Job Title: Fulfilment & Portal Coordinator- Beauty Reporting to: Beauty Services PM Location: London or Fleet, UK Hours of Work: 9am – 5.30pm, 37.5 hours per week Key Responsibilities Portal & Stock Management Portal oversight — Monitor and maintain the spare parts fulfilment portal, ensuring all data is accurate, up to date, and aligned with live retail display programmes. Stock level management — Track inventory levels across all spare parts, identifying replenishment needs and coordinating with internal teams to maintain optimal stock. Data accuracy — Ensure product codes, descriptions, imagery, and technical information are correctly maintained within the portal. Reporting — Generate regular reports on stock usage, ticket volumes, fulfilment timelines, and recurring issues. Maintenance Ticket Handling Ticket triage — Receive and assess maintenance tickets submitted by clients or retailers, identifying the issue and determining the appropriate response. Replacement coordination — Arrange dispatch of spare parts either directly to stores or via an installation engineer, depending on the complexity of the issue. Issue resolution — Liaise with internal teams (production, engineering, logistics) to resolve technical or fulfilment‑related queries. Client communication — Provide clear updates to clients and retailers on ticket status, expected delivery times, and next steps. Operational Coordination Process optimisation — Continuously review fulfilment workflows to improve speed, accuracy, and customer experience. Cross‑functional collaboration — Work closely with logistics, warehouse, engineering, and client services teams to ensure seamless fulfilment operations. Quality assurance — Ensure all dispatched parts meet Outform’s quality standards and are packaged appropriately for safe delivery. Engineer scheduling — Coordinate with installation partners when on‑site support is required. Client & Retailer Support Relationship management — Build strong working relationships with clients and retail partners, ensuring a high‑quality after‑sales experience. Guideline adherence — Ensure all fulfilment activity aligns with retailer requirements, store processes, and visual merchandising standards. Service excellence — Act as a trusted point of contact for all spare‑parts‑related queries, ensuring timely and professional communication. Key Skills and Experience Proven experience in retail operations, after‑sales support, logistics coordination, or fulfilment management. Strong understanding of inventory systems, ticketing platforms, or portal‑based workflows. Excellent communication and stakeholder‑management skills. High level of accuracy, organisation, and attention to detail. Ability to multitask and prioritise in a fast‑paced environment. Proficient in Microsoft Office Suite and comfortable learning new digital tools. Analytical mindset with strong problem‑solving abilities. Proactive, self‑motivated, and committed to delivering exceptional service. Package Salary: Competitive, depending on background and experience Benefits: 5% company pension contribution Private healthcare and Medicash plan Death in Service (DIS) insurance 27 days holiday EMEA Bonus

Customer Wellbeing Team Lead, Germany The one who makes Germany feel cared for. Healf has built something rare in the UK. Half a million customers. A brand that people trust with their health across EAT, MOVE, MIND, SLEEP. A customer experience that reflects that. None of that transfers automatically. German customers are different. A British wellness brand that arrives with generic support scripts and slow response times will be ignored. But a brand that shows up in fluent German, understands the culture, resolves problems before they escalate, and treats every interaction as a reflection of genuine care? That is something Germany's wellness market doesn't have. Your job is to build that. This is one of our first customer hires built for our consumer base in Germany. You will start hands-on — answering emails, managing WhatsApp, handling escalations, setting the tone. Then you will hire and lead a team of 4–5 Customer Wellbeing Executives as we scale. The standards you set, the culture you build, the processes you define will shape how Healf shows up for German customers for years to come. This is not a support role. It is a founding role. Healf is Europe's fastest-growing company. Number one on the FT1000, number one on the Sifted 100. From £1m to over £100m in under three years, with a small, talent-dense team and an electric culture with day one founder intensity. Now we're aiming for £1bn in the next three. We curate the world's best wellbeing brands across The Four Pillars™: EAT, MOVE, MIND, SLEEP. That's the first chapter. The next chapter is harder and more interesting. We are moving from one market to many, from e-commerce to a technology platform, and from curating wellbeing to defining it. We are a health company, so we think we should act like one. At its fullest expression, Healf redefines what wellbeing means for tens of millions of people. Why this role is Healf Most international expansions fail because they translate. They take what worked at home, localise the language, adjust the logistics, and expect it to land. In wellness, that fails faster than most. Health is personal, cultural, and deeply tied to trust. What earns trust in London does not automatically earn trust in Berlin or Munich. The customer experience is where that trust is won or lost. Not in the ad. Not in the product. In the moment someone has a problem and needs it resolved — in their language, at their standard, with the care and precision a German consumer expects. You will have extraordinary support. The central team in London handles acquisition, conversion, and commercial infrastructure. The processes, the helpdesk systems, the playbooks — all of it is there for you to build on. What we do not have is a German customer function. Nobody has built what Healf needs in this market yet. You have to create it. And because this is the founding market, what you create becomes the model for every customer team Healf opens across Europe. Every standard you set, every process you define, every lesson you learn will be studied and repeated. That is why the bar is so high. The first Customer Wellbeing Team Lead doesn't just launch a support function. They set the standard for how Healf takes care of customers internationally. What you will own → The German customer experience, end to end. Response time, resolution rate, CSAT, quality. You own the numbers and you take them seriously. → The tone and standards. German communication that is warm, expert, and consistent with who Healf is — written and spoken to a professional standard. Not a translation. A reinvention for a market that expects more. → The team. Hire, onboard, and coach the people who will carry the function as it scales. Build a culture of ownership, care, and accountability from day one. → The feedback loop. Turn what customers tell you into improvements across Operations, Product, Marketing, and Commercial. You are the voice of the German customer inside Healf. → The blueprint. You are the first. What you build becomes the model for every customer function Healf opens across Europe. Why you're Healf You are fully fluent in German — written and spoken. That is non-negotiable. You know how trust works with a German consumer — the precision they expect, the patience they won't extend, and the loyalty they will give when you get it right. You have at least two years in customer service or customer experience, and you know the difference between closing a ticket and genuinely resolving a problem. You move like a founder. You don't wait to be told what needs fixing. You see it, you own it, you solve it. The early days of a market launch are relentless and you find that energising. You care about health. Not because the job description says so. Because you genuinely believe that expert-led, evidence-driven wellbeing is better — and that belief comes through in every customer interaction. Show us → A customer experience or support function you built from scratch. What was the state when you started, what did you build, and what does it look like now? → A moment where you turned a difficult customer situation into a loyal one. How did you do it and what did you learn? → Evidence you can hold standards and move fast at the same time. What did that look like in practice? → How you've led or developed people, formally or informally. What is your approach to building a high-performance team? → Something that tells us wellbeing is personal for you, not just professional. The deal Competitive base for the right person. We ask a great deal of the people who work here. We expect full ownership and a genuine commitment to give this chapter everything you have. In return, we will give you the same: everything we have, invested in your growth, your wellbeing, and the defining skills of the next decade. We have built the fastest-growing company in Europe with a team small enough that every person in it shapes the outcome. That is still true today. The next person we hire will change the trajectory of what we're building in Germany. If the most important work of your career is ahead of you, this is the place to do it. One question Include your answer in your CV or cover letter attachment when you apply. Healf is launching in Germany. It's week three. You have no team yet, the volume is higher than expected, and you've spotted that the same complaint — a product arriving damaged — is coming in repeatedly. You're handling it case by case, but it keeps coming. What do you do, and how do you decide what to prioritise first? 200 words. Plain English. No templates. Show us how you think.

Love to work at Lily’s Kitchen? Role: - Logistics Co-Ordinator The leader of your pack is: - Warehouse & Transport Manager Lily’s Headquarters: - Goodge Street, Fitzrovia Equality and Inclusiveness at Lily’s Kitchen: - At Lily’s Kitchen, we want to build and maintain a values-driven culture of trust and inclusion, one that empowers people safely and comfortably to express every characteristic of their personal identity and experience. We’re committed to supporting and encouraging a diverse and inclusive workforce. That means that whatever your ethnic origin, religion, gender, sexual orientation, gender identity, gender expression, age or status as an individual with a disability , you’ll get all the opportunities, respect and support you’d expect from a passionate business that cares about its people (as well as its pets). We strongly encourage people of colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, individuals with disabilities and/or other people from underrepresented groups to apply. Lily’s Kitchen is an equal opportunity employer and welcomes everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know. In your application, please feel free to note which pronouns you use. Location: - This is a hybrid role, with a mix between working 2 days a week (or more if you prefer) in our beautiful central London office (Goodge Street) and working from home. There will also be occasional travel to suppliers and customers, both in the UK and internationally. Your Lily’s Kitchen Promise – Pets, People & Planet:- Every single member of the Lily’s Kitchen team pledges to uphold our B Corp and broader sustainability strategy personally, within their respective departments, and across the entire company. This commitment is demonstrated through actively advancing areas of responsibility within their teams, adhering to sustainability targets set by the company and departments, actively participating in sustainability discussions and decision-making processes, and fostering a team culture that is deeply passionate about the overall wellbeing of people, the planet and of course, pets. Aligned with our commitment to being a force for good and championing ESG initiatives, financial compensation and reward is driven by annual objectives and performance, including the successful achievement of a social and environmental objective. Your place at the Lily’s Kitchen Table: - You will be a part of our Supply Chain team, through analytical detailing you will support overseeing operational projects and own administrative tasks for the Warehouse & Transport Manager, completing important day-to-day functions in our system. You will be the first point of contact for stock related queries, overseeing the stock accuracy across 3PL’s and our systems. In addition, you will be expected to develop logistics processes and reporting, with help and guidance, to improve efficiency and accuracy. How will I make a difference? You will: • Own the stock reconciliation process – using data to ensure our systemic alignment to our 3PL (that includes batch code formats, BBDs, stock pools etc.)., • Support our 3PLs with stock take processes., • Utilise Netsuite (our ERP system) for business reporting, including stock traceability, data errors and write-on/write-off controls., • Manage the Order to Cash purchases for Logistics, raising Purchase Orders, addressing and resolving invoicing issues., • Report and analyse KPI’s across our B2B and B2C businesses to support in constructive decision making., • Manage stock holding of packaging materials for our D2C business., • Manage stock pools to ensure stock is in the right location to service all elements of our business., • Supply analysis & reporting support ahead of key product launches to aid decision making., • Plan the B2C labour during promotional periods to ensure the best balance of cost and service level. Act as a key interface between distribution and customer service, finding the best balance of excellent service at the best costs., • Perform daily analytical reporting tasks for review to support the Warehouse & Transport Manager as required., • Build strong cross-functional relationships within the business, particularly Supply Chain, Quality, Finance and Direct to Consumer stakeholders and with our 3PL Partners., • Facilitate and run operational level review meetings with supplier operational teams to improve/ Capture processes and joint WOWs, • Ensure there is always transparency on our ethical policies and procedures with stakeholders. How will I be successful? • Experience in a Warehouse/Logistics role will be advantageous., • Attention to detail and solutions focused., • Ability to assess situations independently and make sensible decisions., • Demonstrate ownership and accountability for given responsibilities., • Comfortable working independently., • FMCG experience will be advantageous., • Comfortable interacting with all levels of the business and supporting multiple stakeholders., • Proficient in Microsoft Excel and comfortable with data analysis. (VLOOKUP’s, Pivot tables ,etc..), • Comfortable working in a fast-paced environment and adept at adjusting to the demands of a fast-growing business., • Continuous improvement focus., • Passion for personal development, and a drive to improve business processes and systems., • Passion for Lily’s Kitchen brand, product, and philosophy., • It goes without saying that you need to have a PFP (passion for pets). The Team Our Perks At Lily’s Kitchen we believe that everyone should enjoy their time at work. We reward the care our people put into their job, by caring for them in return. Our benefits are designed to make our people smile, save for the future, stay healthy and give back where they can and include: • Dogs at work; what better way to put a smile on your face!, • Flexible Working: flexitime, working from home, part-time working, flexible support, faith based public holidays, • Save for the Future and Protect Loved ones: a pension plan that goes beyond, the option for salary exchange and an option of an ethical pension fund reflecting our team’s attitudes and needs.Plus, a life assurance scheme to look after those that depend on you., • Staying healthy and well: Our team’s health and wellbeing is very important to us and we offer private medical, private dental, employee assistance programme, mental first aiders and a cycle to work scheme (and an electric car salary sacrifice scheme)., • Supporting our community: with a volunteering allowance we can give back to causes we are passionate about.Plus supporting and having fun together as a team., • And more … Lily’s Kitchen Story At Lily’s Kitchen we are pet food pioneers. We are changing the game with our mission to provide proper food for cats and dogs all over the world. Lily’s Kitchen was founded in London in 2009, by Henrietta Morrison who set out to feed her beloved dog, Lily, food she could trust. Lily’s Kitchen is now the No1 Brand in premium natural pet food, still focusing on the mission to inspire pet parents to feed their four-legged friends natural, proper food for pets. Lily’s Kitchen was a founding member of the UK B Corp movement and the first pet food brand in the world to achieve B Corp status. Determined to use business as a force for good, Lily’s Kitchen has recently partnered with Dogs Trust to support dogs in need and are proud to lend a paw to charitable causes. We sell our nutritious natural recipes for cats and dogs in over 1,000 stockists, like Waitrose, Tesco, Ocado, organic food shops, vets, independent pet shops and garden centres all over the UK. We also sell internationally and are now sold in more than 30 countries worldwide. Our Vision. We’re all about warming hearts, feeding souls and enriching lives, for both our customers and employees. Our Values. We recruit to our values at Lily’s Kitchen: Respectful. Dedicated. Audacious. Passionate. Responsible. Our People. We seek out and develop talented people who love to succeed and make a positive difference in everything they do.

About the role We are currently working with a global consumer electronics brand that is continuing to enhance its customer operations across the UK. We are looking for a Customer Operations Coordinator to support the day-to-day management of customer delivery operations, warehouse logistics escalations, and e-commerce support activities. This role will help ensure a seamless customer experience across online orders and deliveries. This is a 12-month contract role, initially at 5 days in the office in the London area. The role is at £135-145 per day. Key responsibilities: • Act as the main point of contact between Customer Service, warehouse teams, and logistics providers for delivery-related queries., • Manage customer delivery issues and escalations through internal ticketing systems., • Investigate delayed, failed, or cancelled deliveries and coordinate resolutions with logistics partners., • Track and resolve customer order issues using internal systems and operational data., • Manage order cancellations and ensure timely communication with customers and internal teams., • Work cross-functionally to resolve operational issues impacting customer experience., • Maintain accurate records of customer interactions, resolutions, and operational updates., • Monitor and report on customer service and delivery performance metrics., • Identify recurring issues and support continuous improvement across logistics and customer operations processes., • Assist with maintaining and updating operational procedures and documentation. Your background: • Previous experience within customer operations, customer service, logistics, supply chain, or e-commerce support environments., • Strong analytical and problem-solving skills with the ability to investigate issues across multiple systems., • Excellent communication and stakeholder management skills with a customer-focused approach., • Experience using ticketing systems and operational support tools., • Ability to manage multiple priorities in a fast-paced operational environment., • Strong attention to detail and organisational skills., • Comfortable using Microsoft Office applications including Excel, Word, and Power BI., • Exposure to direct-to-consumer or e-commerce operations is beneficial., • Flexibility to support occasional weekend and evening shift coverage on a rota basis. Please apply.

Job Title: Operations Manager Location: London Reporting to: Director of Operations Employment Type: Full time, permanent Salary: £65,000 - £70,000 per annum About AV Operations AV Operations is a specialist autonomous vehicle operations business, established to support the safe, compliant and scalable deployment of self-driving technology within the UK private hire ecosystem. Working in partnership with leading global innovators such as Uber, we sit at the operational edge of the future of mobility. Our focus is on translating cutting edge autonomous capability into real world, regulator ready operations. We operate with a safety first mindset, rigorous compliance standards and an uncompromising commitment to customer experience. At AV Operations, we build teams that take ownership, apply first principles thinking and deliver measurable outcomes in complex, fast moving environments. As the autonomous landscape evolves, we exist to ensure it scales responsibly, commercially and at pace. Role Summary Lead and own the end to end autonomous vehicle operations capability, driving fleet safety, availability, performance, compliance and commercial outcomes. This role builds and scales operational excellence across people, process, partners and technology to underpin strategic growth and deliver measurable business results. This is a hands on leadership role for someone who can both set strategy and dive into operational detail to solve complex, real-time problems. Key ResponsibilitiesOperational Strategy & Delivery • Own day to day operational delivery to maximise vehicle availability, uptime and service performance., • Define and drive operational KPIs, scorecards and performance frameworks that translate strategy into frontline execution., • Own and manage P&L accountability for your function with focus on cost efficiency, target delivery and operational scalability. Fleet & Asset Performance • Overall responsibility for fleet readiness, lifecycle management, infrastructure and depot operations., • Plan, process and execute vehicle deliveries, commissioning and de-mobilisation., • Lead continuous improvement in fleet performance, operational throughput, maintenance quality and safety outcomes. Safety, Quality & Compliance • Embed safety as the first principle: operationalise frameworks that assure regulatory compliance, audit readiness and risk management controls., • Custodian for vehicle compliance, including registrations, licensing, inspections and environmental standards compliance., • Drive a strong safety culture supported by data, learning loops and corrective action plans. Operational Frameworks & Playbooks • Lead development and implementation of core SOPs and playbooks aligned to best practice, including lean methodologies where appropriate., • Hold teams and partners accountable to defined operational standards and performance criteria. Partnerships & Stakeholder Management • Act as the operational owner for strategic technology and service partners, including negotiating SLAs and resolving escalations., • Represent operational interests in cross-functional, cross-partner governance forums., • Act as the primary escalation point across partners for critical operational issues. People Leadership & Capability • Build, develop and lead high performing operations teams across functions such as fleet readiness, incident response, depot operations and fleet development., • Design organisation structures and roles that optimise output and accountability., • Lead stand ups, reviews and forecasting forums that reinforce performance culture., • Oversee multi-layered, shift-based teams including field operations, control room / remote operations and incident response functions. Reporting & Insights • Establish mechanisms for rigorous reporting on key business metrics to inform executive decision making., • Own operational scorecards, tracking progress against targets and enabling data led improvements., • Track and optimise core metrics such as vehicle uptime, trip success rate, downtime, incident rates, response times and charging efficiency. Continuous Improvement & Innovation • Champion innovation across operations including adoption of AI and automation tools to improve efficiency and reduce manual workload where appropriate., • Work closely with AV technology partners to feed operational insights into product and system improvements, supporting continuous evolution of the AV stack. Success Measures • Fleet availability, uptime and operational readiness, • Safety incident rate and compliance performance, • Operational cost efficiency vs budget, • SLA adherence and partner performance, • Quality and robustness of operational playbooks, • Team engagement and capability uplift Skills & Experience Essential • Proven senior operations leadership experience in fleet, mobility, transport or regulated logistics environment, • Track record of managing P&L and driving cost efficiencies, • Strong analytical mindset with high proficiency in operational performance measurement, • Experience with lean operational frameworks and performance scorecards, • Experience with AI/automation tools in operational contexts, • Background in autonomous or advanced vehicle related operations, • Deep familiarity with UK transport safety and compliance regimesLeadership Profile, • Strategic but hands on operator, • Strong communicator able to simplify complexity and lead through influence, • Outcome and accountability driven, • Collaborative cross functional partner, • Comfortable operating in ambiguity and building new operating models in emerging industries, • Resilient and calm under pressure, with the ability to lead through high-stakes, real-time operational challenges

Salary: £37,000- £42,000 Location: Wandsworth, London M-F 09.00 - 17.00 ( 4 days in Wandsworth office, 1 day at home) Our client, a fantastic family-run business specialising in the manufacture and supply of high-quality sustainable products to the international commercial horticultural industry, is seeking an Account Manager Team Leader to join their small but growing customer support team. This varied role combines leadership, coaching, and hands-on account management, ensuring the highest levels of customer satisfaction, team performance, and process compliance. We are looking for a friendly, humble, and customer-focused individual with previous account management experience. In this role, you will manage selected customer accounts and support clients throughout their full journey — from quotation and order processing through to logistics updates, shipping documentation, and final delivery. You will build strong, lasting relationships with customers via phone, email, and video calls, delivering an exceptional service experience at every stage. • Manage, support, and develop a team of Account Managers (currently 3, with planned growth) and ensure smooth communication with the sales and production teams., • Conduct regular weekly team check-ins and monthly one-to-one meetings., • Lead annual performance reviews, including setting objectives and evaluating performance., • Identify development opportunities and support career progression within the team., • Monitor team performance against KPIs and business objectives., • Ensure compliance with company policies, including working hours and operational standards., • Partner with senior management to review and agree on annual compensation changes, including bonuses and salary increases., • Personally manage a portfolio of key accounts, maintaining strong client relationships., • Support sales team in providing accurate and timely information., • Oversee the full account lifecycle from order placement through to invoicing., • Ensure timely and accurate processing of orders and invoices., • Maintain up-to-date records and provide visibility on account status to internal stakeholders., • Identify opportunities to improve processes and enhance the customer experience Based in Wandsworth, London. Salary will be based upon experience.

Our client is committed to helping young people explore their future career paths by combining digital innovation, useful resources, and insightful guidance. This work requires not just tools—but real understanding and collaboration. Their approach involves working closely with academic institutions, employers, and tech partners to create opportunities for students. Our goal isn’t just job matching—it’s about helping individuals unlock potential, gain clarity, and grow in confidence as they enter the world of work. They are looking for motivated individual to support the successful delivery of recruitment campaigns. You'll play a key role in providing high-quality service to clients and ensuring candidates feel supported and informed every step of the way. This role involves working with stakeholders across different parts of the business, helping manage application processes, assessments, and communications—creating a seamless and positive recruitment journey for all involved. Key Deliverables: Client Success • Help maintain a strong pipeline of applicants to meet the hiring needs of clients, ensuring diversity and quality throughout., • Run interactive sessions or training to assist hiring teams in understanding the assessment process and their involvement in candidate evaluation., • Keep application processes on track, ensuring prompt movement through the hiring funnel and meeting agreed turnaround times., • Build and maintain strong client relationships through professional, timely communication both online and face-to-face. Candidate Journey • Plan and manage assessment events, including interview scheduling, candidate communication, and logistics., • Communicate updates and outcomes to candidates, including constructive feedback where appropriate., • Keep records and recruitment status reports accurate and up to date., • Ensure candidates feel informed and supported, answering queries clearly and efficiently throughout the process. Team Collaboration • Maintain open communication with colleagues to ensure smooth coordination during campaigns., • Attend team check-ins and contribute ideas and updates., • Manage competing tasks with flexibility and strong time management, particularly during busy recruitment cycles. Personal Attributes • Confident and adaptable communicator, able to tailor messaging for different audiences, including hiring teams and applicants., • Strong organisational skills and a clear sense of priority management., • A collaborative team player who thrives under pressure and remains calm in busy periods., • Client-focused, with a professional and commercial mindset., • Resilient, with the ability to juggle multiple tasks without losing focus. Skills & Experience • Previous experience in a customer-facing role is essential; recruitment experience is a plus., • Familiarity with the early careers space, • A genuine interest in delivering top-tier support to candidates. If you would like to find out more - please click Apply Now and one of our team will let you know next steps!

About To My Ships To My Ships is a London-based personal care brand grounded in the belief that the everyday can be elevated through restraint, intelligence, and care. Our range spans deodorant, body cleansers, and fine fragrance, each formulated with high-quality, responsibly sourced ingredients and designed within a refillable system. Since launching in September 2024, we have built a considered presence across digital or online and wholesale channels. As we enter our next phase of growth, the integrity and resilience of our supply chain and operations will be critical to how we scale. We are building the foundations for long-term, disciplined growth, and are seeking someone to lead this work with clarity and ownership. The Role This is a pivotal, end-to-end role responsible for how our products are made, moved, and delivered. As Supply Chain & Operations Lead, you will own the systems, partners, and processes that underpin the business, ensuring they are robust today and scalable for tomorrow. You will work closely with the founders, product development, and commercial teams to align supply with demand, support launches, and maintain a consistent, high-quality customer and partner experience. There is no rigid playbook. You will define and build the function, making considered decisions that balance quality, cost, speed, and brand integrity. Key Responsibilities Production & Supplier Management • Build and manage relationships with suppliers and manufacturers across the UK and EU, • Source and evaluate new suppliers, supporting the development of a resilient and flexible supply network, • Lead production planning and scheduling to meet demand and support on-time product launches, • Drive quality and compliance standards with partners, ensuring products meet all regulatory and brand requirements Logistics & Fulfilment • Coordinate and manage wholesale order fulfilment, ensuring timely and accurate delivery to partners, • Oversee warehouse operations and third-party logistics partners to maintain service levels and accuracy, • Design and evolve the logistics and warehousing network as the business scales, • Identify and resolve bottlenecks across the logistics chain, particularly as we expand into new markets Inventory & Demand Planning • Develop and maintain inventory management processes to ensure optimal stock levels, minimising waste and stockouts, • Build and refine demand forecasting in collaboration with commercial teams to inform purchasing and production decisions, • Track and report on key supply chain metrics, translating insight into clear operational actions Operations & Process Development • Design and implement scalable processes and systems that support growth across all channels, • Evaluate and introduce tools, systems, and partners that improve operational efficiency and visibility, • Identify cost efficiencies while maintaining quality, service, and brand standards, • Support customer service operations in the near term, ensuring a seamless end-to-end experience Who You Are • 3 to 5 years’ experience in supply chain, operations, or a closely related field, • Comfortable owning the full supply chain, from production through to fulfilment and inventory management, • Experience within consumer goods, personal care, beauty, or luxury is advantageous, • Commercially aware, with an understanding of how operational decisions impact growth and performance, • Highly detail-oriented and numerate, with a preference for using data to inform decisions, • A proactive problem-solver who takes ownership and follows through, • Comfortable working in a fast-moving, evolving environment with a high degree of autonomy, • Clear and confident communicator, able to manage both supplier relationships and internal stakeholders, • Aligned with the values and ambition of To My Ships A Note on the Role This is an opportunity to build the operational backbone of a growing brand. You will have visibility across the business and ownership of a function that is central to how we scale. The role offers both responsibility and room to shape. For the right person, it is a chance to define how a modern, considered brand operates and functions with excellence and efficiency. What We Offer • Ownership and autonomy from the outset, with direct access to, and daily collaboration with the founding team, • The opportunity to build and lead the supply chain function end-to-end, • A collaborative and ambitious team environment, • Competitive remuneration, commensurate with experience, • A role that grows as the business scales How to Apply Please send your CV along with a short note outlining why this role appeals to you. We review every application personally and look forward to hearing from individuals who are excited by the opportunity to build with us. To My Ships is committed to fostering an inclusive and respectful workplace. We welcome applications from individuals of all backgrounds and experiences.

Department: Retail Place of work: Harrods, London Job Type: Full-time Job purpose: As a Client Advisor, you are passionate about the world of beauty and cosmetics and ready to become the custodian of the brand's valuable heritage and legacy, sharing the vision, values, and mission guiding the Client into the world of the Brand. You take responsibility for meeting your personal sales goals and you are driven to contribute to the success of the Store. You ensure an exceptional Client experience, placing the Client first and fostering valuable relationships. You foster brand loyalty and turn each Client's visit into an unforgettable luxury shopping experience. You are a reliable team player, providing continuous support to both your colleagues and management, while performing all tasks and responsibilities tied to your department. Responsibilities: • Consistently reach and exceed personal and store sales target, both on a monthly and annual basis, while elevating and assisting in business growth, • Implement business strategies following the guidance of the Store Manager, while staying informed about the performance of the Store, • Achieve and exceed personal KPI objectives by providing outstanding customer service and ensuring the highest standards of sales quality, • Deliver a superior customer service experience by surpassing their expectations, displaying in-depth knowledge of the products and Santa Maria Novella heritage and history, in accordance with the sales standards, • Take initiative to maximize all cross-selling opportunities by using every product range available in the store, • Place the Client first by fostering a welcoming atmosphere, offering friendly and professional assistance, and addressing all their needs and requests, • Collect valuable Client information using the Company's tools (CRM) to engage with them, establish relationships, and tailor future Client development opportunities, • Ensure outstanding Client satisfaction and outstanding Client service by implementing the "Brand Selling Ceremony", • Adopt and encourage the Omni Channel approach, • Develop and sustain extensive knowledge of the luxury beauty and cosmetic industry by staying updated on beauty trends and monitoring industry competitors, • Consistently work to stay current with information on product details, sales methods, Client Services, and Company guidelines and protocols, • Handle Client inquiries, issues, and returns with professionalism and effectiveness liaising with the store manager when necessary, • Collaborate and engage effectively with colleagues, promote open and constructive dialogue, to ensure a consistently outstanding experience and contribute to a positive work atmosphere, • Follow security procedures in the store to ensure safety of Client, staff and merchandise, • Assist in maintaining the presentation of all products in line with Santa Maria Novella's visual guidelines, • Assist in the daily management of the store by keeping the understock and stock room tidy and orderly, • Adhere to Company protocols for operational guidelines and stock management, including cash handling, inventory, logistics, and all primary reporting activities required by the head office, ensuring that Company policies and procedures are effectively implemented Qualifications: • Harrods store approval required, • At least 2/3 years of experience in sales field; luxury retail and/or beauty preferred, • Proficiency in English, any other languages is a plus, • Ability to work in a fast-paced and dynamic environment, • Demonstrated skill in establishing enduring relationships with both Client and colleagues, • Excellent written and verbal communication skills, • High level of flexibility and ability to problem solve, • Demonstrated capability to achieve and exceed both individual and store performance targets, • Team player with interested in actively collaborating with colleagues, • Familiarity with selling ceremony and Client journey/discovery process could be a plus, • Strong customer service skills, • Capability to work a flexible schedule according to business requirements, including evenings, weekends, and holidays Equal Opportunity Statement: The announcement is applied to both sexes, according to laws 903/77 and 125/91, and to people of all ages and all nationalities, according to legislative decrees 215/03 and 216/03. All data will be processed in compliance with Legislative Decree 196/2003 and GDPR EU 679/2016.

Email your CV to to apply. Platinum Travel Recruitment are working exclusively with a group travel specialist tour operator that offers a range of luxury group travel globally for clients. Due to growth now seeking an experienced Escorted Tours Group Travel Consultant to join their supportive and friendly team, hybrid working. Our clients brand focuses on curated bespoke European & Worldwide escorted group tours tailored to specific ethnic minority groups, covering both religious and leisure travel. Generous salary, bonus, Monday-Friday office hours, hybrid working, career development, travel perks, pension and many other benefits are on offer. Hindi, Urdu, Gujarati or Punjabi language skills are ideal but not essential for the Escorted Tours Group Travel Consultant role. We are seeking an experienced Escorted Tours Group Travel Consultant with a deep background in travel and group escorting. Each day won’t be the same, duties include: • DMC Liaison: Coordinating with local destination management companies., • Product Development: Formulating comprehensive group travel packages and escorted tours, including flights, accommodation, ground support and meals along with travel extras., • Group Itinerary Design: Developing end-to-end European and Worldwide group itineraries for launch to direct clients. From Asia to the Indian Ocean, you shall be offering excellent customer service from start to finish. Group Travel Consultant – Essential Requirements: • Travel industry experience is essential, with prior experience working with Asian-based or ethnic based travel groups is highly preferred., • DMC Contacts is ideal., • Happy to work hybrid basis – locations include Hertfordshire, North / West London and Middlesex., • Excellent communication skills., • Experience in logistics for group travel is imperative., • Hindi, Urdu, Gujarati or Punjabi language skills are ideal. Up to £45k + perks DOE Email your CV to to apply.

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges. The Operations Coordinator position is responsible quoting, routing, rating, monitoring and coordinating international shipments (air/ocean import/export) from pick-up through to delivery. Essential Job Functions • Deals directly with clients, customs and agents to ensure the quickest and best movement of cargo throughout the world., • Prepares documents necessary to complete export, import and customs clearance process, • Track and trace cargo as necessary to insure proper movement and delivery., • Proper and correct billing and cost information populated in TMF for accurate invoicing and job costing, • Communicate with customers regarding disposition of Freight (i.e. tracking & tracing, routing & dispatching, and rate quotations)., • Communicate & correspond with other Company branches and agents for customer satisfaction, and ensure excellent service execution., • Seek the most profitable mode of shipment yet meet customer’s requirement for the movement of freight., • KPI adherence – DNI / LNR / Cost accuracy / ROTP, • Ensure Compliance in line with company standers., • Other Duties as assigned. Education & Experience: • 2 years experience in freight operations, logistics, or a related field. Physical Duties & Requirements • Talking, hearing and using hands to operate a computer keyboard, mouse and other computer components, • Sitting for extended periods of time, • Walking within the warehouse and inspecting freight Other Skills & Abilities • Must possess strong working knowledge of all rules, regulations, governance and documentation preparations, as it pertains to both Imports and Exports., • Must have strong verbal and written communication skills., • The ability to work in a fast-paced environment., • Strong organizational skills are required, due to the high volume and demands of the position., • Strong knowledge of Microsoft word and excel., • Other duties as assigned. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Recruitment Agency Policy At Crane Worldwide Logistics we manage all hiring directly and do not accept unsolicited CVs or candidate profiles from recruitment agencies or search firms. Agencies must not contact our employees or managers directly with candidate details. Where recruitment support is required, we will engage trusted partners through a formal written agreement. Any CVs received without such an agreement will be treated as direct applications, and Crane Worldwide Logistics will not be liable for any associated placement fees. We appreciate your cooperation in respecting this policy.

Senior Project Co-ordinator (Freight Forwarding) Purpose of the Position The Senior Project Co-ordinator is responsible for maximising profitability across job files while maintaining a high standard of customer service across import and export operations. The role ensures operational excellence, productivity, and customer satisfaction, while supporting overall business performance. Key Responsibilities The role requires ownership of day-to-day operational activities, commercial performance, and customer service across project and general forwarding shipments. Responsibilities include coordinating complex multimodal movements, managing suppliers and subcontractors, and ensuring shipments are completed efficiently and profitably. Key duties include: • Lead RFQs, RFIs, and tender submissions from clients and network partners., • Maximise profitability through supplier negotiation and cost control., • Manage multimodal transport operations including road, sea, air, warehousing, imports, exports, and out-of-gauge cargo., • Oversee shipments from order acceptance through file opening, booking, pick-up, transit, and final delivery., • Provide operational planning, scheduling, and service solutions., • Prepare ad hoc quotations and respond to customer enquiries., • Monitor urgent deliveries, customs clearance, and on-time cargo delivery., • Handle operational exceptions, irregularities, and corrective actions., • Complete operational job costing and maintain accurate system records., • Issue arrival notifications and provide track & trace updates., • Coordinate transit shipments and execute customer shipping instructions., • Manage customs subcontractors and evaluate supplier capability and performance., • Control temporary import/export files and supporting documentation., • Maintain standard operating procedures and full use of operational systems., • Support customer retention through consistent service excellence., • Provide forwarding and logistics support to the sales team. Requirements & Skills The successful candidate will have strong freight forwarding knowledge and a practical understanding of project cargo operations. Experience handling complex shipments across multiple transport modes is essential, with sector exposure in Oil & Gas, Mining, or Energy considered advantageous. Key requirements include: • Strong operational knowledge of air freight, logistics, and supply chain management., • Commercial awareness and ability to identify profitable solutions., • Good understanding of freight products, systems, and processes., • Strong communication and interpersonal skills., • Customer-focused and solutions-driven approach., • Ability to manage multiple priorities in a fast-paced environment., • Previous operational experience within freight forwarding or logistics., • International working experience preferred., • Fluent English, written and spoken.

Job Title Senior Data Analyst (Service Delivery & AI Analytics) Department Service Delivery Location Remote or Hybrid (split between site-based and home-working) Country Flexible (UK/EU/US/Hong Kong) Level Individual Contributor Reports to Global Head of Service Delivery, IT & Repairs Contract Type Permanent / Full-time Contracted Hours/Days 37.5 hours / 5 days per week Date: 29/01/26 About Us At Reveal, passion meets purpose. Our body-worn video solutions are more than just technology; they're a testament to our commitment to safety, innovation and change. Rooted in the UK, we've become a trusted ally for many police forces, local authorities, retailers and private organisations; helping to pioneer and drive the application of body-worn video in settings and geographies where we can see exciting potential. With an influence now spanning over 40 countries, our mission to make a positive impact continues to gain momentum. Purpose of the Role The Senior Data Analyst will play a critical role in enabling data-driven decision-making across Reveal’s global service organisation. This role is responsible for extracting, transforming, analysing, and visualising data from multiple enterprise systems—including Azure, Salesforce, Halo ITSM, and repair/logistics platforms—to deliver high-quality insights for senior executives, sales teams, service delivery, engineering, product teams, and customers. The role will design and maintain advanced Power BI dashboards, build robust data models, perform historical trend analysis, and develop forecasting and pattern-detection models to support operational planning and continuous improvement. In addition, this role will contribute to the evolution of AI-enabled analytics, using Python and modern AI tools (e.g. Copilot and ChatGPT-style agents) to enhance insight generation, automate analysis, and enable self-service reporting capabilities across the business. This role is critical to Reveal’s ability to scale service operations globally while maintaining service excellence, customer trust, and commercial performance. By combining advanced analytics, automation, and emerging AI capabilities, the Senior Data Analyst will help transform data into a strategic asset across the organisation. Key Responsibilities The following outlines the principal responsibilities of the role. This list is not exhaustive and may be updated to reflect business needs, provided it remains aligned with the overall purpose of the position. Data Extraction & Integration • Design, build, and maintain reliable data pipelines to extract data from Azure, Salesforce, Halo ITSM, and other internal or third-party systems., • Develop automated ETL processes to ensure timely, accurate, and scalable data refresh cycles., • Work with development teams and system owners to integrate data via APIs and improve data availability. Data Modelling & Analytics • Build and maintain robust data models to support operational, commercial, and executive reporting., • Analyse service delivery performance including SLAs, KPIs, MTTR, incident volumes, backlog trends, repair cycle times, and device failure patterns., • Perform historical trend analysis and develop forecasting models to support capacity planning, staffing decisions, and risk identification., • Identify patterns, anomalies, and systemic issues that impact service quality or cost-to-serve. Dashboarding & Reporting • Design and deliver high-quality Power BI dashboards tailored to different audiences, including senior executives, sales teams, service operations, and customers., • Standardise KPI definitions and reporting structures across regions (UK, Germany, US, Hong Kong)., • Automate recurring reports and reduce reliance on manual, spreadsheet-based reporting., • Use Python to automate data processing, analysis, and reporting workflows., • Contribute to the design and development of AI-assisted analytics solutions, including:, • Copilot-style or ChatGPT-based agents to support insight generation, reporting, or operational queries, • Natural-language interfaces for exploring service data, • Partner with stakeholders to identify high-value use cases where AI can enhance decision-making or operational efficiency. Continuous Improvement & Decision Support • Provide analytical insight to support continuous improvement initiatives across service delivery and support operations., • Support monthly and quarterly service reviews with strategic customers through high-quality analytics packs and performance narratives., • Enable proactive decision-making by identifying emerging risks before they impact customers or SLAs. Data Governance & Quality Assurance • Establish and maintain data governance standards, KPI definitions, and documentation., • Ensure data accuracy, integrity, and consistency across all reporting outputs., • Identify data quality issues and work with system owners to drive upstream improvements. Stakeholder Collaboration • Work closely with Service Delivery, Engineering, Product, Sales, Finance, and Customer Success teams., • Act as a trusted analytics partner to senior leadership, translating complex datasets into clear, concise insights., • Present findings confidently to executive stakeholders and external customers. Learning and development • We encourage continuous professional development and support learning through on-the-job experience, feedback and access to relevant training opportunities. You are expected to take ownership of your development and maintain up-to-date knowledge of sector trends, technology and best practice relevant to your role. Qualifications, Skills and Experience Essential • 5–7+ years’ experience as a Senior Data Analyst, BI Analyst, or Analytics Specialist, ideally within SaaS, ITSM, or service-led organisations., • Strong Python experience (essential), including use for data analysis, automation, modelling, and system integration., • Advanced SQL skills and experience building and maintaining ETL pipelines., • Advanced Power BI expertise, including DAX, dataflows, model optimisation, and performance tuning., • Proven experience extracting and working with data from Azure, Salesforce, and ITSM platforms (Halo ITSM preferred)., • Strong understanding of service delivery and operational metrics (SLAs, KPIs, MTTR, backlog management, incident trends, repair logistics)., • Demonstrated experience with forecasting, time-series analysis, and pattern recognition., • Ability to translate complex data into executive-level insights and compelling narratives., • Strong communication and stakeholder management skills. Desirable • Experience developing AI-assisted analytics solutions, including:, • Building Copilot, ChatGPT, or similar AI agents to support reporting, insight generation, or operational decision-making, • Leveraging large language models (LLMs) to enhance data exploration or automation, • Experience integrating Python analytics with Azure AI services (e.g. Azure OpenAI)., • Familiarity with modern data platforms (Azure Data Lake, Synapse, Snowflake, lakehouse architectures)., • Experience with predictive or prescriptive analytics beyond basic forecasting., • Exposure to automation or orchestration tools for analytics pipelines. Key Performance Indicators (KPIs) • Accuracy, reliability, and consistency of reporting and data models., • Adoption and usage of dashboards by executives and operational teams., • Reduction in manual reporting effort across the business., • Accuracy and usefulness of forecasting models., • Measurable improvements in service performance visibility and decision-making speed., • Data quality improvements across core systems.

Department: Retail Place of work: London Job Type: Full-time Job purpose: As a Client Advisor, you are passionate about the world of beauty and cosmetics and ready to become the custodian of the brand's valuable heritage and legacy, sharing the vision, values, and mission guiding the Client into the world of the Brand. You take responsibility for meeting your personal sales goals and you are driven to contribute to the success of the Store. You ensure an exceptional Client experience, placing the Client first and fostering valuable relationships. You foster brand loyalty and turn each Client's visit into an unforgettable luxury shopping experience. You are a reliable team player, providing continuous support to both your colleagues and management, while performing all tasks and responsibilities tied to your department. Responsibilities: • Consistently reach and exceed personal and store sales target, both on a monthly and annual basis, while elevating and assisting in business growth, • Implement business strategies following the guidance of the Store Manager, while staying informed about the performance of the Store, • Achieve and exceed personal KPI objectives by providing outstanding customer service and ensuring the highest standards of sales quality, • Deliver a superior customer service experience by surpassing their expectations, displaying in-depth knowledge of the products and Santa Maria Novella heritage and history, in accordance with the sales standards, • Take initiative to maximize all cross-selling opportunities by using every product range available in the store, • Place the Client first by fostering a welcoming atmosphere, offering friendly and professional assistance, and addressing all their needs and requests, • Collect valuable Client information using the Company's tools (CRM) to engage with them, establish relationships, and tailor future Client development opportunities, • Ensure outstanding Client satisfaction and outstanding Client service by implementing the "Brand Selling Ceremony", • Adopt and encourage the Omni Channel approach, • Develop and sustain extensive knowledge of the luxury beauty and cosmetic industry by staying updated on beauty trends and monitoring industry competitors, • Consistently work to stay current with information on product details, sales methods, Client Services, and Company guidelines and protocols, • Handle Client inquiries, issues, and returns with professionalism and effectiveness liaising with the store manager when necessary, • Collaborate and engage effectively with colleagues, promote open and constructive dialogue, to ensure a consistently outstanding experience and contribute to a positive work atmosphere, • Follow security procedures in the store to ensure safety of Client, staff and merchandise, • Assist in maintaining the presentation of all products in line with Santa Maria Novella's visual guidelines, • Assist in the daily management of the store by keeping the understock and stock room tidy and orderly, • Adhere to Company protocols for operational guidelines and stock management, including cash handling, inventory, logistics, and all primary reporting activities required by the head office, ensuring that Company policies and procedures are effectively implemented Qualifications: • At least 2/3 years of experience in sales field; luxury retail and/or beauty preferred, • Proficiency in English, any other languages is a plus, • Ability to work in a fast-paced and dynamic environment, • Demonstrated skill in establishing enduring relationships with both Client and colleagues, • Excellent written and verbal communication skills, • High level of flexibility and ability to problem solve, • Demonstrated capability to achieve and exceed both individual and store performance targets, • Team player with interested in actively collaborating with colleagues, • Familiarity with selling ceremony and Client journey/discovery process could be a plus, • Strong customer service skills, • Capability to work a flexible schedule according to business requirements, including evenings, weekends, and holidays Equal Opportunity Statement: The announcement is applied to both sexes, according to laws 903/77 and 125/91, and to people of all ages and all nationalities, according to legislative decrees 215/03 and 216/03. All data will be processed in compliance with Legislative Decree 196/2003 and GDPR EU 679/2016.