Customer support manager jobs in LondonCreate job alerts

We are an independent pub in the heart of Highbury with an emphasis on quality ales, craft beer and friendly service. We’re proud to be the best spot for a pint in the area, with a beautiful beer garden out the back for summer and open fires inside for the winter. What we offer: - Competitive starting wage of £12 p/h - A beautiful working environment with a supportive team - Flexibility over shift patterns for prior commitments - -Discounts with our food partners - -Courses and training for your development in hospitality - The opportunity for progression. If you take pride in your work, we’ll take notice. - A beer after work. You’ve earned it. What we’re looking for: - Bar experience essential. - We need good team players who come to work trying to make the day a success - A positive attitude and eagerness to learn - Excellent customer service skills. We’re all about leaving people smiling. Cheers, Olivia Manager Bank of Friendship

Azura London is seeking a Guest Relations & Restaurant Supervisor to ensure exceptional guest experiences while overseeing restaurant operations. This hands-on role combines guest relations and waitering duties, offering personalised service and supporting the smooth running of the restaurant & bar. Key Responsibilities: - Greet and assist guests, ensuring a personalised and seamless experience. - Address guest inquiries, requests, and concerns promptly, ensuring satisfaction. - Assist with waitering duties, including taking orders, serving food and beverages, and managing dining service flow. - Coordinate with restaurant staff and kitchen teams to ensure timely and high-quality service. - Build and maintain relationships with regular and VIP guests, anticipating their needs. - Support the General Manager in day-to-day operations, ensuring a high standard of service. Qualifications: - Previous experience in guest relations or waitering. - Strong communication and customer service skills. - Ability to multitask and work efficiently in a fast-paced environment. - Flexible and proactive approach to both guest relations and restaurant duties. Join Azura and contribute to delivering an outstanding experience for every guest, both in the restaurant and throughout their stay.

Big Mamma is a French Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. Over the past 8 years, we have opened the doors to 24 restaurants in Europe (France, Monaco, England, Spain, Germany, and Italy). Our mission? To share with our customers 100% homemade authentic Italian dishes in beautifully designed spaces, with big smiles! Join our amazing team as our Bar Assistant Manager! YOUR MISSION: You will be part of a BIG MAMMA Bar team! You will be managing the daily operations of the bar alongside the Bar Manager. You will delegate tasks, coach and support the team, run services, lead briefings, onboard new team members, train the team and more! You will participate in monthly inventory, assist with ordering and implement seasonal menu changes. You will maintain health and safety standards and maintain cleanliness and organisation behind the bar. You will spread magic and make our customers live the best moment of their day! You will embody Big Mamma values: have a warm, smiling, professional attitude towards the customers, help your colleagues during service and demonstrate a "problem solver" attitude. YOUR SKILLS: Big Smile and passion for Italian food! Great energy, proactive attitude and team spirit Excellent customer service, communication and leadership skills Expert bar knowledge including classic cocktails Previous experience as a bar supervisor/assistant bar manager in a fast paced environment Flexible availability, including weekends and evenings OUR OFFER: Permanent, full-time position 5 days working week with 2 consecutive days off Tasty staff food served family style 15% Employee discount in all of our restaurants £500 referral bonus when you refer a friend Employee of the Month award Open Up - free, confidential mental health and wellness support Regular training & growth opportunities Mobility across all of our venues in the UK and Europe Ti aspettiamo! BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, colour, religion, national origin, disability, age or any other characteristic protected by law. #JoinBigMamma Up to £17.94 / hour

We are looking for enthusiastic and customer-focused and ready-to-grow supervisor to join our Soho team ! As a member of our team, you will be responsible for delivering excellent customer service and making sure all our customers have a great time and leave happy! You also must be a team player and lead by example We are proud of what we do and we expect the same from our team. You will need: - to be flexible and have previous experience in customer-facing role - be an excellent communicator and good at managing a team - be able to work under pressure - positive and friendly attitude - knowledge of food and drinks service We offer supportive and fun working environment with loads of career opportunities.

The Counter Soho - newly opened fine-casual restaurant in Soho is on a a lookout for experienced Senior Waiters! What you will be doing: Provide exceptional service to guests, ensuring a positive dining experience. Train new waitstaff on service protocols, menu items, and customer interaction techniques. Provide ongoing mentorship and support to junior staff, ensuring consistent service quality Maintain thorough knowledge of the menu, including daily specials, ingredients, and preparation methods. Advise guests on menu choices, accommodate dietary restrictions, and suggest wine pairings or other beverages. Communicate effectively with kitchen staff and management to ensure smooth operation. Coordinate with the front-of-house team to deliver seamless service during peak hours. Provide feedback to management regarding guest experiences, staff performance, and operational issues. Participate in staff meetings and contribute to discussions on service improvements. You have : 2+ years experiences in chef-led restaurant setting Ability to engage with guests in a friendly and professional manner. Strong problem-solving skills to handle customer complaints or issues effectively. Willingness to step in and assist colleagues when needed.

Job Description: We are seeking an enthusiastic and experienced Assistant Manager. You will fully support and assist the Store Manager, making sure every shift runs smoothly, and your shop achieves excellence in all areas. This role is ideal for someone who is passionate about coffee, thrives in a dynamic environment, and is excited about managing a busy store. If you have a deep appreciation for quality, a commitment to exceptional service, and a passion for leadership, we want to hear from you! ** Key Responsibilities:** ** Leadership & Team Management:** - Support the Store Manager in leading, training, and developing your team to consistently deliver exceptional customer service. - Foster a positive and inclusive work environment by coaching, training, and supporting team members. - Act as the Manager on Duty in the absence of the Store Manager, responsible for the smooth running of the shop, managing the team and raising any issues Operational Management: - Support the Store Manager in all aspects of store operations, including staffing, inventory management, and financial performance. - Ensure high standards of product quality, cleanliness, and store presentation are maintained at all times. - Monitor inventory levels, and place orders for supplies as needed. - Handle customer enquiries, feedback, and complaints with professionalism and empathy. ** Sales & Financial Performance:** - Drive sales and profitability through effective cost management, upselling strategies, and promotional initiatives. ** Compliance & Safety:** - Ensure compliance with company policies, procedures, and health and safety regulations. - Maintain a thorough understanding of food safety regulations and best practices Skills & Experience: - Proven experience as a Shift Manager, in a café or hospitality environment. - Strong barista skills with a solid understanding of coffee preparation techniques and espresso equipment. - Demonstrated ability to lead and motivate a team in a fast-paced environment. - Excellent communication, interpersonal, and leadership skills. - Strong problem-solving abilities and a proactive approach to challenges. - Keen attention to detail, with a commitment to maintaining high standards of quality and cleanliness. - Flexible and adaptable, with availability to work early mornings, evenings, weekends, and holidays. - Passionate about creating memorable customer experiences and fostering a positive workplace culture. Benefits: Competitive hourly rate: £14.00 per hour Opportunities for career advancement and professional development. Complimentary meal during full shifts. Generous employee discounts. Referral programme with potential to earn up to £250. Company pension. 28 days of holiday. Eligibility for the Store Bonus Scheme. A dynamic, supportive, and fun work environment. Recognition programmes such as “Champion of the Month.” Other Details: Experience: Required. Languages: English required. Employment: Full-time. Schedule: Working days are Monday to Sunday, with shifts scheduled to ensure coverage throughout the week. Hourly rate: £14.00, plus benefits. Join Us: If you're ready to take the next step in your career and help lead a passionate team dedicated to providing exceptional service, we'd love to hear from you! Apply now to join the ARRO Coffee family and make a difference in the lives of our customers and team members alike. About Us: At ARRO Coffee, we bring the vibrant essence of Italy to the heart of London. Inspired by Italian food, culture, and tradition, our stores are a destination for coffee lovers and food enthusiasts alike. We take pride in our artisanal coffee blends, freshly made pastries, sandwiches, and salads, and most importantly, the warm, inviting atmosphere that makes our café a beloved gathering spot. Whether it’s a quick espresso or a leisurely afternoon with friends, we strive to offer our customers an exceptional experience every time they visit.

Waiter / Waitress - FOWL Restaurant Schedule - Full-time Salary - £14 per hour About us - A beak-to-feet chicken restaurant brought to you by the Fallow team, in collaboration with an epic line-up of foodie icons. Join us in celebrating the nation’s favourite bird through our beak-to-feet menu concept. Focusing on long-life and pasture-raised chicken from the Ethical Butcher and Rare Breed Meats, we have regularly changed menu collaborations to maintain a dynamic and exciting menu. We are currently recruiting a Waiter / Waitress to join the Fowl team. If you are a dedicated, enthusiastic, and hard-working professional, you will thrive in our unpretentious and dynamic team. We aim to deliver exceptional food and service to our customers, and we are committed to sustainability. What we are looking for in an Waiter / Waitress at FOWL: - Personality - Someone who works hard and it's nice to people. - Support the management of the day-to-day operation - Hand-on - Likes to get stuck in. - Previous Waiter/Waitress experience working in a fast-paced operation - Lead and mentor a diverse team, nurturing a vibrant and fun work culture - Enhance the guest experience, including addressing and resolving guest concerns promptly - The ability to cultivate positive and professional working relations with all department - To promote a sense of collaboration, support, and professionalism - The desire to strive of excellence and inspire others - To have a positive impact, accepting personal responsibility - To be motivated and committed, approaching all tasks with enthusiasm - Excellent verbal communication and team working skills - Be able to work flexible schedules, weekends, and bank holidays Benefits - Competitive pay rates. - Continuous training, coaching and mentoring. - Wellbeing programme that includes team days out and mental health first aiders. - Career progression with plenty of opportunities to move into a new role. - 50% off food and a round of drinks on us when you dine across the group plus Friends and Family discounts. - No structured uniform, celebrate your individuality. - Free welcome lunch for you and a guest. - Family meal during your shift. - Bonus scheme and employee referral scheme for eligible team members.

Chez Antoinette is a French restaurant with homemade cuisine, the food is based on organic, seasonal and fresh produce. We are looking for the right person to join the team , You're there to help, and make sure everything is working smoothly. The understanding of the French culture and friendly customer service is essential. At Chez Antoinette we offer a high quality product yet simple in a busy environment What we are looking for: - Promote good working relationships throughout the team - Ensure the efficient and smooth running of the kitchen - Experience in supporting a busy kitchen - Ensure high standards of personal performance, hygiene, appearance and cleanliness at all times - Take responsibility for the management and supervision of the health and safety. In return: - You can look forward to working with a dedicated team - You will receive a competitive salary and 28 days holiday - Amazing staff food - You will be working in a central location

Job description Position Host / Hostess Description We serve the sort of food which brings people together – over coffee, over communal tables, over all-day menus and makes us all feel good. Our restaurants feel bright and beachy and we are looking for Senior Hosts who reflect this through being passionate, sunny and welcoming. A little about this role: A vital support to the operations of the restaurants Supporting the day to day running of the restaurant and most importantly, the door Being the first person our customers interact with giving them that Granger welcome Where applicable, managing the booking system especially with large events Managing our virtual queue and making sure every customer feels special. What we are looking for: Someone organize themselves on a demanding a busy shift An inspiring individual who raises the bar in customer service A passionate approachable individual Previous experience as a host, maître d' or equivalent Hungry to step-up to the next level Some of our great benefits: A clear career path, – offering both support and guidance An extra day of holiday for every year of service after two years of working with the company A real work-life balance – healthy minds & healthy hearts All meals are included when you are at work, which are fresh and wholesome 50% staff discount for you to use within all five of our excellent restaurants Our Diversity & Inclusion Statement We strive to promote a working environment which values employees as individuals, an environment which encourages diversity and inclusion and appreciates the business benefits these principles bring. We are committed to allowing you to reach your maximum potential through providing opportunities for you to learn and develop. We want you to be proud of working for Granger & Co.’s and we want to be proud of our team. We cannot wait to meet you! Salary £14–£15 hr Location 237-239 Pavilion Road, Knightsbridge, Kensington and Chelsea, London, England, United Kingdom Type of job Employment type Full-Time Shift schedule Monday - Sunday, 2 days off in between, AM and PM shifts available

Cafer Erol, Knightsbridge, London Join Our Team – Breakfast Chef Wanted! Cafer Erol, a renowned Turkish restaurant located in the heart of Knightsbridge, is looking for a talented and passionate Breakfast Chef to join our team. As a Breakfast Chef, you will be responsible for preparing and serving delicious, high-quality breakfast dishes that reflect our dedication to exceptional food and customer service. If you have experience working in a fast-paced kitchen and are eager to contribute to an exciting culinary environment, we would love to hear from you! What We Offer: - Competitive salary with opportunities for career progression - Flexible working hours (40-48 hours per week, subject to change) - A supportive and dynamic kitchen environment - The chance to work in a prestigious and renowned restaurant in Knightsbridge - Opportunities to develop your culinary skills and grow within the company Responsibilities: - Prepare and create a variety of high-quality pastries, desserts, and baked goods that meet the restaurant’s standards for taste, presentation, and quality - Follow recipes and portion control guidelines to ensure consistency and precision in all baked products - Ensure the kitchen is kept clean and organized, adhering to hygiene and safety standards - Work collaboratively with the kitchen team to ensure smooth kitchen operations - Assist in developing and innovating new dessert and pastry offerings, contributing your creative ideas to the menu - Monitor and manage food inventory to minimize waste and ensure fresh ingredients are always available - Assist with opening and closing procedures, including cleaning and setting up pastry stations - Coordinate with front-of-house staff to ensure timely service and exceptional guest experiences. Requirements: - Previous experience as a Pastry Chef or in a similar role is highly desirable - Passion for baking and creating exceptional pastries and desserts - Strong organizational skills with the ability to work efficiently under pressure - A positive, team-oriented attitude and the ability to communicate effectively in a fast-paced environment - Flexibility to work early morning shifts, including weekends (Fridays, Saturdays, and Sundays) - A genuine interest in Turkish cuisine is a plus but not essential - The right to work in the UK How to Apply: If you are a skilled Breakfast Chef with a passion for delivering outstanding food and enjoy working in a dynamic and friendly environment, we would love to meet you! Please bring your CV to your interview.

We are currently recruiting Assistant Manager for our Ealing Pizza restaurant. Experience in management is essential for the role as you will have to assist the the restaurant manager and support him with day to day duties. We want people who are really passionate about guest experience. It’s definitely your work ethic and passion that counts most. You should be focussed about delivering great service every time, enjoy a challenge, thinking on your feet, thrive in fast paced environments and be confident talking to customers. Our clientele is educated and discerning and they know good service from bad. As a relatively new venue, this role offers lots of opportunities for progression, as well as ongoing development and training.

Based in Chiswick W4 Hours: up to 42 hours per week - Overtime paid in addition to contracted hours but also flexible if required. Join Our Team at Le Vacherin About Us: At Le Vacherin, we are dedicated to creating unforgettable dining experiences, blending exceptional cuisine, fine wines, and outstanding service. Renowned for culinary excellence, we proudly hold accolades such as a Michelin rating and 2 AA Rosettes. Our passionate team is committed to crafting memorable moments for our guests and providing a truly remarkable dining journey. Your Role: As a Waiter at Le Vacherin, you will be the face of our restaurant, embodying our commitment to excellence. Your key responsibilities include: Delivering exceptional table service, offering insights into our diverse menu of food, wine, and cocktails. Answering phone calls professionally, recording guest reservations and details accurately. Taking orders efficiently and liaising with the kitchen team for seamless service. Presenting and explaining menus, including specials, to enhance the guest experience. Ensuring guest satisfaction and promptly communicating concerns to managers or supervisors. Assisting with table setup, clearing, and resetting for the next guests. Demonstrating warmth and personality in interactions with guests and colleagues, acting as an ambassador for Le Vacherin. Supporting and training new team members while maintaining a positive and professional demeanor. What We’re Looking For: To excel in this role, you should bring: Previous experience in a supervisory or similar role in upscale dining, with exposure to Michelin-starred or AA Rosette establishments as a plus. A passion for delivering exceptional customer service and creating memorable dining experiences. Genuine enthusiasm for fine dining and beverages, with a desire to continuously learn and grow. Strong attention to detail and effective communication skills (verbal, written, and numerical). A cooperative, team-oriented attitude that fosters a positive work environment. Punctuality, energy, and a proactive approach to challenges. Adaptability to embrace new concepts and processes, coupled with a positive and friendly demeanor. Compensation & Benefits: We value and support our team members, providing opportunities for growth and well-being. Benefits include: The ability to keep all cash and credit card tips earned in your section. A tronc and service charge system that ensures your hourly wage exceeds £13 per hour. Comprehensive training programs, including Food Safety, First Aid, Health & Safety, and more. Language and personal development courses in English and French, fully funded by the company. Complimentary staff meals are provided twice daily (breakfast and dinner). A generous employee discount for family and friends. A competitive salary based on experience, plus service charges. Join us at Le Vacherin and become part of a dynamic team dedicated to delivering exceptional dining experiences. If you’re passionate about fine dining and outstanding service, apply now and start your journey with us!

Be Part of the Vision: Join the Team at New Restaurant an Authentic Italian Dining Experience in Belsize Park! Imagine being part of something unique from the very beginning. Isn’t just another restaurant opening it’s a vision rooted in Italian tradition, excellence, and warmth, soon to make its mark in the heart of Belsize Park. We are creating more than just a dining experience; we’re building a family of dedicated professionals passionate about great food and exceptional service. For those joining us now, the journey doesn't stop here; future growth awaits as we expand, bringing exciting opportunities for professional development and leadership roles in upcoming openings. We value commitment, authenticity, and the unique talents each team member brings to the table. If you’re ready to step into a role where you’re valued and inspired, join us on this journey and help make the restaurant an unforgettable destination in London’s vibrant culinary scene. Available Positions: Floor Manager/Floor Supervisor Responsibilities: Lead service operations, supervise and inspire the team, and ensure an exceptional dining experience for each guest. Requirements: Previous experience in Italian cuisine and floor service is a must. Medium-level English proficiency. Strong leadership skills and a customer-focused attitude. Hours: ~45 hours per week. Compensation: £16 per hour plus tips. Waiters Responsibilities: Provide outstanding service, deliver Italian food knowledge with passion, and make guests feel at home. Requirements: Some knowledge of Italian cuisine. Medium-level English proficiency. Friendly and professional demeanor with a commitment to service. Hours: ~40/45 hours per week. Compensation: £15 per hour plus tips. Runners Responsibilities: Support the floor team, assist with food and drink deliveries, and ensure the flow of service. Requirements: No prior experience necessary.

Job Title: Receptionist Company: Wimpole Therapeutics Working hours: Monday - Friday, 10am to 7pm Annual Salary: £27,000 Wimpole Therapeutics is a CQC registed health clinic located in central London, Wimpole Street. We provide different therapeuitc services to a vast range of clients. We are looking for a highly motivated and organized receptionist to join our team. The opportunity: The ideal candidate will have excellent customer service skills, be able to work independently and as part of a team, and be able to handle a variety of tasks, including answering phones, greeting visitors, and scheduling appointments.The receptionist will be the first point of contact for our clients and visitors, so it is important that they are able to create a positive and professional impression. They will also be responsible for a variety of administrative tasks, so we are looking for someone who is detail-oriented and organized. If you are a friendly and outgoing person with excellent communication skills, we encourage you to apply for this exciting opportunity. Responsibilities: - Greet and welcome clients and visitors, ensuring a positive and professional first impression. - Assist visitors to meet the right person or office. - Answer incoming calls, transfer calls to the appropriate personnel, and take accurate messages. - Maintain a tidy and organized reception area, ensuring it is presentable at all times. - Manage incoming and outgoing mail, packages, and deliveries. - Provide basic and correct information via email/call or in person. - Schedule appointments and maintain the appointment calendar. - Provide administrative support, including data entry, document preparation, and form filing. - Manage office supplies and inventory, replenishing as needed. Requirements: - Previous experience in a receptionist or customer service role is required. - Excellent verbal and written communication skills. - Strong interpersonal skills, with the ability to interact with diverse individuals. - Exceptional customer service orientation. - Attention to detail and strong organizational skills. - Ability to multitask, prioritize tasks, and manage time effectively. If you are interested in the role, please send your CV along with a cover letter.

Job Title: Food Packer & Kitchen Assistant Location: The Glassroom London Job Type: [Part-Time] Job Description: We are looking for a reliable and motivated Food Packer & Kitchen Assistant to join our team. This dual role involves assisting in food preparation and ensuring that orders are accurately packed and ready for delivery. As part of our kitchen team, you will play a key role in maintaining our high standards of quality, efficiency, and customer satisfaction and keep kitchen clean at all times. Key Responsibilities: • Food Packing: • Accurately portion and pack food items based on order specifications. • Ensure all packaging is clean, presentable, and secure for delivery. • Label and organize orders for delivery platforms like Uber Eats. • Kitchen Assistance: • Maintain a clean and organized work area, including equipment, counters, and storage spaces. • Support in stock management by checking, organizing, and storing supplies. • Follow all food safety and hygiene standards. • Work collaboratively with the kitchen team to ensure smooth operations. Skills and Qualifications: • No experience needed FULL TRAINING WOULD BE PROVIDED • Strong attention to detail and ability to work quickly in a fast-paced environment. • Good organizational skills and ability to multitask. • A positive attitude and a team-oriented mindset. What We Offer: • Competitive pay and potential for growth within the company. • A supportive and friendly work environment. If you are enthusiastic about food and enjoy working in a fast-paced environment, we’d love to hear from you!

About Us: The Golden Anchor is a vibrant gastro pub in Nunhead, known for its unique blend of classic British pub fare and authentic Caribbean flavors. With deep roots in the local community and a welcoming atmosphere, we’ve built a reputation for excellent food, drinks, and service. Our pub is a lively hub where Caribbean culture meets traditional British hospitality, creating a warm and exciting environment for both guests and staff. Role Overview: We are looking for a motivated and experienced Supervisor/Assistant Manager to join The Golden Anchor team. In this role, you will support the General Manager in overseeing day-to-day operations, ensuring the smooth running of the pub while maintaining our high standards of customer service. You’ll lead the front-of-house team, manage shifts, and play a key role in creating a friendly and efficient atmosphere. If you have leadership experience in the hospitality industry and a passion for delivering memorable guest experiences, we’d love to hear from you. Key Responsibilities: • Leadership & Team Management: Supervise and support the front-of-house staff, ensuring they provide excellent customer service and work efficiently. • Shift Management: Oversee the running of shifts, ensuring smooth operations and addressing any issues promptly to maintain a positive guest experience. • Customer Engagement: Be the face of The Golden Anchor, greeting and interacting with customers, addressing any concerns, and ensuring they leave satisfied. • Training & Development: Assist in training new team members and providing ongoing support to ensure the team is knowledgeable and confident in their roles. • Stock & Inventory: Assist with managing stock levels, ordering supplies, and controlling waste, ensuring the bar and kitchen are always fully equipped. Health & Safety Compliance: Ensure all health, safety, and hygiene regulations are followed and that the pub is a clean and safe environment for both staff and guests. • Financial Responsibilities: Assist with cash handling, daily reconciliation, and other financial duties as required by the General Manager. • Event Support: Help coordinate and oversee pub events, including live music nights and special Caribbean-themed occasions, to ensure they run smoothly and enhance the guest experience. • Stand-In for Management: Step in to manage the pub in the absence of the General Manager, ensuring continuity of service and operations. What We’re Looking For: • Previous experience in a supervisory or assistant manager role in a pub, restaurant, or bar. • A strong understanding of the hospitality industry, with excellent customer service skills. • Passion for Caribbean culture and cuisine, with a genuine interest in sharing that with our guests. • Leadership qualities with the ability to motivate and manage a team effectively. • Ability to work well under pressure and in a fast-paced environment. • Strong organizational skills and attention to detail. • Flexible and reliable, able to work evenings, weekends, and public holidays as needed. • Excellent communication skills and a customer-focused attitude. What We Offer: • Competitive salary and opportunities for career progression within The Golden Anchor. • A supportive, friendly work environment in a pub that values both its Caribbean heritage and local community. • Staff discounts on food and drink. • Opportunities to develop your skills and gain further management experience. • The chance to work in a pub known for its vibrant culture, great food, and welcoming atmosphere. If you’re an experienced supervisor or assistant manager looking for an exciting role in a pub with Caribbean flair, we’d love to hear from you!

We serve the sort of food which brings people together – over coffee, over communal tables, over all-day menus and makes us all feel good. Our restaurants feel bright and beachy and we are looking for a full-time Host who reflect this through being passionate, sunny and welcoming. A little about this role: A vital support to the operations of the restaurants Supporting the day to day running of the restaurant and most importantly, the door Being the first person our customers interact with giving them that Granger welcome Where applicable, managing the booking system especially with large events Managing our virtual queue and making sure every customer feels special. What we are looking for: Someone organise themselves on a demanding a busy shift An inspiring individual who raises the bar in customer service A passionate approachable individual Previous experience as a host, maître d' or equivalent Hungry to step-up to the next level Some of our great benefits: A clear career path, – offering both support and guidance An extra day of holiday for every year of service after two years of working with the company A real work-life balance – healthy minds & healthy hearts All meals are included when you are at work, which are fresh and wholesome 50% staff discount for you to use within all five of our excellent restaurants Our Diversity & Inclusion Statement We strive to promote a working environment which values employees as individuals, an environment which encourages diversity and inclusion and appreciates the business benefits these principles bring. We are committed to allowing you to reach your maximum potential through providing opportunities for you to learn and develop. We want you to be proud of working for Granger & Co.’s and we want to be proud of our team. We cannot wait to meet you!

Are you looking for a change or a new challenge? Interested in exploring the industry of direct sales and client-facing sales? Join Blue Diamond and our team in Moorgate who are looking for keen individuals with an open mind. Responsibilities: Elevate brand presence, reputation, and public image. Contribute as a member of the sales team. Engage with customers daily, understanding their requirements, offering solutions, and delivering top-notch customer service. Acquire skills in training new team members. What we are looking for: Exceptional customer service and communication capabilities. A resilient and unwavering dedication to work. Outstanding time-management abilities. A positive and inviting demeanor. Dedication to providing exceptional customer and client experiences. Exemplary standards in personal presentation. Proficiency in collaborating effectively and harmoniously within a team. Proficient in both spoken and written English. What we offer: Opportunity to collaborate with motivated and ambitious individuals. Comprehensive training and guidance will be given. Enjoy engaging and enjoyable team social events on a weekly basis. All expenses covered for travel opportunities nationally and internationally. Ongoing support for advancing in your career. If this sounds like something you’d be interested in, APPLY TODAY! Type of Position: Full-time Salary Range: £360.00-£800.00 per week Perks: Casual dress code Work hours: Daytime shifts Additional compensation: Commission based earnings Performance related bonuses Location: London Flexibility: Able to commute or willing to relocate Eligibility to work: Must have authorisation to work in the United Kingdom Work venue: On site

We are looking for experienced full-time Waiters/ Waitresses, who can always put a smile on customers' faces and love working with fresh, wholesome produce. At Granger & Co we are different here's what we give our staff: - Exceptional Monthly incentives - Training with our suppliers and our fantastic People Development Manager – offering both support and guidance - An extra day of holiday for every year of service after two years of working with the company - A real work-life balance – healthy minds & healthy hearts! - English courses provided – we support everyone - All meals are included when you are at work, which are fresh and wholesome - 50% staff discount for you to use within all five of our excellent restaurants Experienced wait staff are what we’re gunning for but we also value: - Natural talent – we want people-people - An inspiring waiter or waitress who raises the bar in customer service - A passionate approachable individual Across all five of our restaurants we demonstrate a family approach to nurturing our staff and wanting to see them progress and succeed in our business. We serve classic, freshly prepared, healthy & natural food right through from busy bustling breakfasts to cosy evening candlelit dinners. Our Diversity & Inclusion Statement We strive to promote a working environment which values employees as individuals, an environment which encourages diversity and inclusion and appreciates the business benefits these principles bring. We are committed to allowing you to reach your maximum potential through providing opportunities for you to learn and develop. We want you to be proud of working for Granger & Co.’s and we want to be proud of our team. We cannot wait to meet you!

Job Responsibilities: Assist in recruiting, training, retaining, and managing store staff, effectively assigning tasks to ensure team efficiency. Analyse sales data, forecast future trends, and develop appropriate staffing and inventory strategies to maximise profitability. Ensure strict compliance with operational policies and procedures, particularly in inventory management and cash security. Monitor inventory levels to ensure efficient execution of stock management processes. Achieve sales targets by developing marketing strategies and creating promotional materials. Support the management of all store areas to optimise overall operations. Handle customer complaints and enquiries professionally to enhance customer satisfaction. Collect customer feedback and analyse it to improve service quality. Ensure the store's image and services align with brand standards. Ensure the store complies with all health and safety regulations. Maintain store equipment by conducting regular inspections and coordinating repairs with professional service providers. What We’re Looking For: A minimum of a bachelor's degree is required, with preference given to relevant fields such as management or marketing. Candidates with experience in service industry management will be given preference. Excellent communication skills, with the ability to support colleagues and customers in a friendly and open manner. Strong ability to monitor, manage, and improve key performance indicators. Thrive in a fast-paced environment and efficiently manage multiple priorities.

Job Title: Store Manager Location: Brew Garden, Holborn Overview: Brew Garden in Hertford is searching for an experienced and passionate Store Manager to lead our dynamic team. As a dual-function venue that operates as a high-speed coffee shop during the day and transitions to a bustling bar in the evening, we need a versatile manager who can oversee all aspects of daily operations, drive sales, and ensure an exceptional customer experience. Key Responsibilities: Operational Management: Oversee day-to-day operations, ensuring smooth transitions between coffee and bar service. Manage staff scheduling to cover peak hours for both daytime coffee service and evening bar operations. Monitor inventory levels for both coffee and bar supplies, placing timely orders to avoid shortages. Ensure the store meets high standards of cleanliness, safety, and hygiene at all times. Team Leadership: Lead and motivate a diverse team of baristas, bartenders, and support staff. Provide training on customer service, coffee preparation, bar service, and health & safety standards. Foster a positive and collaborative working environment where team members can thrive. Conduct regular staff meetings and performance reviews. Customer Service: Uphold exceptional customer service standards, ensuring every customer has a positive experience, whether they’re enjoying a morning coffee or an evening cocktail. Handle customer complaints and feedback professionally, resolving issues swiftly and maintaining a welcoming environment. Financial Accountability: Manage daily, weekly, and monthly financial reports, including sales, expenses, and profits. Set and monitor sales targets for both the coffee and bar aspects of the business. Ensure efficient cash handling and proper use of the point-of-sale system. Marketing and Growth: Work with the marketing team to develop and implement promotional strategies that drive foot traffic and increase sales. Identify opportunities for growth, including new product offerings, events, or partnerships. Maintain awareness of competitors and industry trends to keep Brew Garden fresh and competitive. Compliance: Ensure compliance with all local licensing laws and health & safety regulations. Oversee employee adherence to alcohol serving laws and responsible drinking guidelines. Ensure all equipment, including coffee machines and bar tools, is properly maintained and serviced regularly. Qualifications: Proven experience as a store manager or similar role in the hospitality industry (coffee shop/bar experience preferred). Strong leadership and people management skills, with a track record of building successful teams. Excellent customer service abilities and a passion for delivering quality products. Solid understanding of both coffee preparation and bar service. Strong financial acumen, with experience in managing budgets, sales targets, and cost control. Ability to multitask and thrive in a fast-paced environment, managing both daytime and evening operations. Flexibility to work evenings, weekends, and holidays as needed.

Cocotte Queen's Park is looking for an experienced, positive, and motivated full-time Assistant Manager! Our menu focuses on high-quality produce, seasonality, great flavours, and cocktails. What we are looking for: A passion for the industry and the challenges that come with it Energy and motivation to successfully provide great customer service A can-do attitude and multi-tasker to ensure the right things are done on time A result-driven and ambitious individual keen to develop your career and grow with us. In return, we will provide you with a great package including • Competitive wage • 28 days of holiday • Amazing Staff food • Fun culture surrounded by a supportive team Despite all the fun we have, we also take your personal development as seriously as we take our food and drinks, a great opportunity to learn and grow within the company with new openings confirmed for this year! £13-£15 per hour! Apply today to join the growing team here at Cocotte!

Location: High Holborn, London (Outside Chancery Lane Station) Company: Brew Garden Job Type: Full-Time, Permanent Salary: Competitive, based on experience Working Hours: Varied shifts, including weekends and evenings About Us: Brew Garden is a vibrant and versatile venue located in the heart of High Holborn, just outside Chancery Lane Station. By day, we serve as a specialty café offering expertly crafted coffee and a welcoming atmosphere. In the evening, we transform into a sophisticated wine bar, providing a curated selection of wines and small plates. Our mission is to deliver exceptional experiences to our guests, whether they're stopping by for a morning coffee or an evening glass of wine. Job Description: We are seeking an experienced and passionate Café & Wine Bar Supervisor to join our dynamic team. The ideal candidate will have a strong background in both coffee and wine service, with the ability to lead a team and maintain high standards of customer service throughout the day and into the evening. Key Responsibilities: Daytime Café Operations: Oversee daily café operations, ensuring the consistent delivery of high-quality coffee and food offerings. Prepare and serve specialty coffee drinks with expertise, including espresso-based beverages, pour-overs, and more. Train and mentor baristas, ensuring consistency in coffee preparation and service. Manage inventory and ordering for coffee and café-related supplies. Evening Wine Bar Operations: Lead the transition from café to wine bar, ensuring a smooth shift in atmosphere and service style. Provide expert guidance on our wine selection, offering recommendations and ensuring a memorable experience for guests. Supervise evening staff, including bartenders and servers, to maintain excellent service standards. Assist in curating and updating the wine list in collaboration with the management team. Team Leadership: Lead by example, offering hands-on support across all areas of the business. Conduct regular team meetings, providing feedback and fostering a positive work environment. Handle customer inquiries, complaints, and feedback with professionalism and a focus on resolution. Administrative Duties: Assist in scheduling staff and managing timekeeping. Monitor and report on daily sales, working with the management team to achieve financial targets. Ensure compliance with health and safety regulations, including food hygiene standards. Qualifications: Proven experience as a supervisor or senior barista in a café environment, with knowledge of specialty coffee. Strong wine knowledge, with previous experience in a wine bar or similar setting preferred. Exceptional customer service skills, with a passion for hospitality. Ability to work efficiently in a fast-paced environment and manage multiple tasks. Strong leadership skills with the ability to motivate and develop a team. Flexible availability, including evenings and weekends. Benefits: Competitive salary and tips. Opportunities for professional development and training in both coffee and wine. Staff discounts on food, coffee, and wine. A supportive and vibrant work environment in the heart of High Holborn, London. How to Apply: Interested candidates should submit their CV and a cover letter detailing their relevant experience and why they would be a great fit for Brew Garden.

Team Member Bar Have you got a passion for creating awesome experiences? We’re looking for friendly, motivated people to join our team as a Bar Team Member. We have a culture unmatched in the industry and we need people who want to help us elevate our business to the next level. As a Team Member in our bar, your main responsibilities will be to serve food and drink efficiently and stylishly, and create a positive experience for our customers. If you like getting the party started, you might just be our next Rising Star. Essential requirements You must: Be eligible or have all necessary documentation in which to be legally employed in the country, which you are based. All Documentation required by any Local/Regional/National certifying or governing bodies in which to operate legally within your units’ country. Have an up to date/active bank account in your own name. Be able to converse Fluently in English. Where “live in” accommodation is not provided. Have a fixed place of residence and live within a reasonable travelling distance of the unit. Person Specification Customer focus Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere. Remain calm, patient, and polite, if receiving customer feedback Be helpful and go out of your way to help our customers. Drive Be confident and self-motivated. Demonstrate a passionate commitment to the business. Welcome and embrace change, with a positive attitude. Be able to work unsupervised in a busy environment. Be able to prioritise duties. Personal integrity Be honest and reliable. Be trustworthy and respectful. Be immaculately dressed. Maintain excellent timekeeping and attendance. Be always professional. Team work Always be a good team player. Build and maintain good relationships with all team members. Work together with the team to ensure that the pub is the best it can be. Be willing to take on jobs to balance the team workload. Be able to communicate well with people of all levels. Developing self and others Be motivated to learn and develop yourself. Seek feedback and invest time in personal development. Supervise, train and develop others. Support, encourage and motivate others. Coach, guide and give feedback to others. Managing change Welcome and embrace change, with a positive attitude. Understand the need for change. Look for opportunities to improve areas of the pub and business. Gaining commitment Communicate clearly to colleagues and customers. Gain commitment from others by using your own knowledge. Act as a role model. Analysing and decision-making Understand information quickly and accurately. Resolve problems using current guidelines. Be able to work independently and know when to escalate issues Perks & Benefits Section:  Beds and Bars is an internationally-known travel brand that operates 21 backpacker hostels and 16 bars and pubs across Europe. If you want to work for a business that’s dedicated to building your skills and knowledge of the hospitality industry, then we could be the company for you. Our industry-leading benefits include; 50% off Food and Drink in all of our bars 50% off St Christopher’s Inns accommodation in Europe (and other partners across the world) Industry-recognised training Regular incentives and trips away Employee of the Month, Quarter and Year awards with cash rewards Free mental health support, counselling and care Award-winning company development schemes We love to work hard and play hard, and we’re always on the lookout for the next rising stars in hospitality. If you think you could be a good fit, please do get in touch!