Customer support manager jobs in LutonCrear alertas

Closing date: 21-01-2026 Customer Team Leader Location: 13-15 Market Square Whipperly Ring, Luton, LU1 5RD Pay: £13.99 per hour Contract: 30 hours per week + regular overtime, permanent contract, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full, paid training provided You can now apply for this role using your mobile device (no CV needed!) You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales. We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause. What you’ll do • Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations, • Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected, • Make sure that the store remains safe, legal, and fully operational, • Manage diligence checks and stock accuracy to make shopping a great experience for our customers, • Support your store manager by deputising when they’re not working and delivering a variety of HR processes, • Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback, • Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community planThis job would suit people who have, • A genuine care for the needs of customers and members, • The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor, • Great people skills, with the ability to build positive relationships with customers and colleagues, • Strong organisational and problem-solving skills, • A desire to learn, grow and develop your leadership skills, • The flexibility to work a range of different shiftsWhy Co-op?, • Full, paid training and dedicated support for your personal development and career progression, • 30% discount on all Co-op products in-store plus 10% discounts on all other brands, • A pension scheme with up to 10% employer contributions, • Stream– a money management app giving you access to a percentage of your pay as you earn it, • 36 days of holiday (including bank holidays, pro rata for part time colleagues), • Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations, • 24/7 employee assistance service, • Rotas shared three weeks in advance and accessible on your phone

£46,000- £62,000 per annum | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re confident, inspiring and always ready to get hands-on. Just like you. This role will be predominantly based in the Luton and Letchworth area . As a Lidl Store Manager, you’re ready to embrace our unique culture and play a key part in building our global business. From taking ownership of your store and keeping customers happy to developing and inspiring your team, you’ll lead from the front and guide us toward success. You’ll find plenty of challenges and with them, the thrill of seeing your hard work pay off; hitting targets, solving problems and championing your team to reach their full potential. In return, we’ll give you a competitive salary based on equal opportunity and pay structures, as well as a generous benefits package designed to support your well-being and life outside of Lidl. We’re proud to be supportive teams with big ambitions too, so there’ll be plenty of ways for you to progress. With the right training, we’ll help you thrive in your role and champion you to succeed in your career here. • Motivate and support your team, learning from our Company Values, • Confidently create an environment where every colleague can achieve their best work, • Be responsible for managing and improving the day-to-day operations and performance of your store’s KPIs, • Optimise processes and solving problems to keep your store running like clockwork and your team focused on their tasks, • Make sure that excellent Customer Service is given to everyone who shops with us, • Experience leading and developing a team in an exciting, fast-paced environment, • Excellent time-management, delegation, and problem-solving skills, • A pride in offering unmatched support to your customers and your team through every shift, • Strong communication skills to tackle even the trickiest conversations, • The confidence to monitor, manage and improve your store’s key performance indicators, • 30-35 days holiday (pro rata), • A fully expensed company car or car allowance, • 10% in-store discount, • Contributory pension scheme, • Enhanced family leave, • Plus, more of the perks you deserve We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment. If you’re ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now. Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.

Closing date: 21-01-2026 Customer Team Leader Location: 13-15 Market Square Whipperly Ring, Luton, LU1 5RD Pay: £13.99 per hour Contract: 30 hours per week + regular overtime, permanent contract, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full, paid training provided You can now apply for this role using your mobile device (no CV needed!) You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales. We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause. What you’ll do - Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations - Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected - Make sure that the store remains safe, legal, and fully operational - Manage diligence checks and stock accuracy to make shopping a great experience for our customers - Support your store manager by deputising when they’re not working and delivering a variety of HR processes - Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback - Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan This job would suit people who have - A genuine care for the needs of customers and members - The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor - Great people skills, with the ability to build positive relationships with customers and colleagues - Strong organisational and problem-solving skills - A desire to learn, grow and develop your leadership skills - The flexibility to work a range of different shifts Why Co-op? - Full, paid training and dedicated support for your personal development and career progression - 30% discount on all Co-op products in-store plus 10% discounts on all other brands - A pension scheme with up to 10% employer contributions - Stream– a money management app giving you access to a percentage of your pay as you earn it - 36 days of holiday (including bank holidays, pro rata for part time colleagues) - Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations - 24/7 employee assistance service - Rotas shared three weeks in advance and accessible on your phone - Cycle-to-work scheme Building an inclusive workplace We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.

Do you have experience of directly managing and leading a team to achieve objectives in a target driven, stakeholder/customer focused environment? If you like the idea of inspiring your team to be proud of everything you’ve achieved together, you’re going to find this a hugely rewarding role. One day could find you sorting out deliveries, placing orders and scheduling hours to meet productivity targets. The next, you might be focused on people management and performance, handling customer queries or carrying out till spot checks. And all the while you’ll handle the over-riding goals of maximising sales in your store, ensuring great customer service, minimising costs and optimizing productivity. Our Store Managers are passionate about doing well; motivating and developing their teams to deliver excellent customer service. Your New Role: • All aspects of employee management, development and people performance, • Strong operational mind-set with the ability to make short and long term business decisions, • Providing excellent customer service and maintaining consistent high standards, • Strong leadership skills and due diligence, • Passion for success and ability to motivate employees, • Minimising costs and optimising productivity, • Management of company property, cost control and sales figures, • Regular communication with the Area Manager to ensure best practice in sales development, stock control and financial management of the store About You: • An experienced people-manager, • Used to leading teams in a fast-paced, stakeholder/customer driven environment, • Skilled in time management, cost control and boosting productivity, • Motivated to consistently achieve targets What you will get in Return: • £51,615 rising to £67,315* after 4 years., • Great work-life balance - over 5 days, you’ll work either a 40 or 45-hour contract (including weekends). No matter which option you pick, we’ll make sure you’ve got plenty of time to re-charge your batteries, • 5 weeks annual leave, plus bank holidays, • Full training provided for your first 6 months with us, continued support throughout your career with Aldi, • Company pension, • Private Employee Medical Insurance after 6 months, • Company sick pay scheme, • Company maternity, paternity and adoption leave after 2 years, • Long service rewards, • All employees have access to a 24/7 online wellness portal offering information and guidance on (Physical, Mental, Nutritional, Financial and Social), as well as other wellbeing related benefits, • Access to MyBenefits, where you can find a wide range of benefits, including our bike to work scheme, shopping and cinema discounts, health cash plan, a FREE will, travel and discounted gym memberships, as well as a host of benefits to support your financial and wellbeing needs Aldi is an equal opportunities employer. We’re committed to maintaining a diverse and inclusive workforce and are dedicated to promoting a culture of inclusion, providing an environment in which collaboration, respect and fairness are essential. We value diversity and are dedicated to treating all of our colleagues and prospective colleagues fairly and with respect. *Please note, the salary displayed is based on a 45 hours per week contract. However, Aldi also offer 40 contracts and in these instances the salary offered would be pro-rated.

We currently have a brilliant opportunity for an experienced, successful, energetic and entrepreneurial Business Development Manager to join our fast-growing team at The Delivery Group. Overview of the role: We are seeking a dedicated and proactive Business Development Manager to join our successful and fast-growing new business team. This position, reporting to the National Sales Manager, will be instrumental in shaping the company’s growth strategies. Your role is to profitably grow our diverse services by seeking out and maximizing new opportunities through lead generation and face-to-face prospect meetings. This is a field based role. Applicants should be based within commutable distance of our Luton Depot, LU4 9DT. Who we are: The Delivery Group is one of the UK’s largest distribution businesses specialising in domestic and international e-commerce delivery solutions. The Group has a vast array of services to offer its customers and is a sales-led business with a “one stop” shop philosophy. Our customers range from fast-growing SME e-commerce businesses to large blue-chip organisations. Our operations are best in class and our dedicated account management and customer service teams set us apart from the rest. What you’ll do: • Source, negotiate and convert new business contracts with SME’s requiring domestic and/or international e-commerce delivery solutions., • Identify and convert cross selling opportunities covering the vast array of Group services including domestic and international mail, pallet movements and Medical distribution services., • Working with our telesales team to identify new business opportunities, industry verticals and prospect pipelines., • You will attend a minimum of 9 face to face new business meetings per week to achieve target., • Self-generating sales leads to achieve the weekly call target in addition to being provided appointments generated by the very successful internal telesales team., • Producing regular sales reports and pipeline activity reports via Salesforce., • Strategically identifying new sectors/opportunities to sell into., • Assisting with other sales related tasks and projects within the business as required., • Acquire a thorough understanding of client needs and requirements, creating action plans and achievable timescales to manage expectations and delivery. Who we’re looking for: We are looking for a hungry, tenacious, accomplished and entrepreneurial Business Development Manager to join our successful and fast-growing team. The right candidate will be able to demonstrate previous success in hitting their annual targets and delivering distribution solutions for e-commerce clients. You will demonstrate and possess the following: • To be commercially minded with excellent business acumen with the ability to seek solutions., • A confident and enthusiastic personality, with an ambitious and forward-thinking attitude., • An excellent understanding of the English language, both written and verbal., • To be a quick learner, who is inquisitive and willing to proactively get stuck in., • Meticulous, precise attention to detail, with a desire to get things right the first time., • Demonstrate confidence with numbers and excellent pipeline management., • Confident and proficient in the use of MS Office and using mobile technology in the field., • Excellent interpersonal, negotiation and networking skills., • Good time management skills with the ability to prioritise tasks., • To be process driven and able to manage projects as required., • The ability to be a team player and fit in with the company culture., • A clean (maximum of 3 points) full UK driving licence. What we can offer you: • A successful career in a fast growing, customer centric and entrepreneurial business, • A competitive salary and generous uncapped commission scheme delivering a six figure OTE., • Car allowance., • Company contribution pension scheme., • Life Assurance., • Full business-related expenses paid., • Excellent internal training support to meet role requirements.

Company description: Fantastic challenges. Amazing opportunities. GKN Aerospace is reimagining air travel: going further, faster and greener! Fuelled by great people whose expertise and creativity sets the standards in our industry, were inspired by the opportunities to innovate and break boundaries. Were proud to play a part in protecting the worlds democracies. And were committed to putting sustainability at the centre of everything we do, opening up and protecting our planet. With over 16,000 employees globally, across 33 manufacturing sites in 12 countries we serve over 90% of the worlds aircraft and engine manufacturers. There are no limits to where you can take your career. Job description: Job Summary Its great to know youre making a difference to the future of aviation! Whatever part you play youll be helping us deliver operational excellence to our customers. Based at our Luton manufacturing plant youll do just that. Established in 1993, GKN Aerospace in Luton is a world leader in commercial and military ice protection systems and transparencies. Offering a full range of capabilities; design, analysis, testing, certification and manufacture of electro-thermal ice protection, military fast jet canopies and flight deck windows to over 20 programmes including: Boeing 787, Dreamliner, Airbus A320, AgustaWestland, AW101, Eurofighter Typhoon and Lockheed, Martin F-22 Raptor. Our customers include Boeing, Airbus, Lockheed Martin, Bell Helicopters, Textron, BAE Systems, Pratt & Whitney, Leonardo. Our Luton site is home to 370+ employees and onsite facilities including onsite parking, food hub and vending machines. The Luton Engineering & Technology team is focused on developing product and manufacturing process technology related to aircraft ice protection systems, transparencies and coatings, and specialist structures for both civil and defence applications. As part of our ongoing business growth, we're excited to introduce a newly created role for an experienced Senior Industrialisation Engineer. Joining our E&T Industrialisation team on a permanent basis, you will support a range of Capex, sustainability and NPI projects from cradle to grave across our existing and future programs. Working with Key stakeholders across the site, the post holder key objectives are to deliver manufacturing systems in compliance with identified requirements including Producibility, Productivity, Manufacturing cost, Regulatory/Customer/HSE requirements and adherence to Zero Defect Manufacturing (ZDM) standards, whilst delivering these projects to the agreed Budget and Schedule following recognised project management methodologies The Senior Industrialisation Engineer will lead and deliver projects including the Planning, Development, Commissioning and Industrialisation of Manufacturing Systems & Processes for the Luton manufacturing site, with the potential to support other sites within the Defence business line as required. Core operational hours at our Luton site are: 07:30 - 16:30 Monday to Thursday & 07:30 - 12:30 Friday, there is flexibility with working hours as arranged with the manager. There is the requirement to undertake occasional travel when required nationally and internationally, to meet suppliers. Job Responsibilities NPI - responsible for the delivery of designated projects including bid development, planning, delivery, and commissioning of Manufacturing Systems and Processes for New Product Introduction programmes. Working with Design Engineering and Programme management, they are responsible for delivering a manufacturing system that fulfils all stakeholder requirements (Safety, Logistics, Quality, Producibility & Business case metrics), including development and maturity of Manufacturing processes and documentation. Capex - responsible for the delivery of CAPEX projects, from supporting the business case development through equipment specification, procurement, commissioning and implementation to ensure productivity & quality targets are met. This includes Identification of new technologies and their development & exploitation, and benchmarking of processes across the GKN portfolio of products. Sustainability - to lead/support continuous Improvement and obsolescence projects throughout the site as identified by the business. Leadership of Projects - the senior industrialisation Engineer is responsible for technical leadership of designated industrialisation projects including manufacturing system design, equipment identification and specification, implementation and deliver of APQP activities to ensure robust process capability and ongoing performance. This includes Project Management, Planning, Resource identification, budgeting, & Project reporting within functional and Enterprise standards. Quality responsible for ensuring implemented solutions deliver the required quality against specification requirements and further deliver sustained manufactured Product quality and drive a quality mind-set within the engineering team and ensure compliance to agreed Customer, Regulatory, Business and functional standards including AS9145 (ZDM). Bids working closely with the Bid team and the Design team, be responsible for the delivering technical ME content of bid work including concept manufacturing system design and evaluation, tooling and equipment requirements, assembly requirements, technical risk management, and industrialisation planning to develop NRC and RC cost estimates. Relationships - maintain positive, team relationships with internal and external customers, key stakeholders within the business. Foster and champion our core values within sphere of influence. Profile description: What You'll Bring To help us make a difference, youll bring your passion and talent for what you do along with the following skills, experience, qualifications and attributes: Essential: A relevant professional qualification such as HNC/HND/ Degree in engineering (e.g. Automotive, Mechanical, Electrical, Chemical) Demonstrable experience in Industrial Engineering and demonstrated ability to deliver work in a structured project environment, with evidence of delivering significant improvements in terms of cost/quality of a manufacturing system. Ability to influence people, build trust and establish effective working relationships within a global organisation Experience of collaborating with Procurement, Finance, Works Engineering, Manufacturing Engineering and Operations. Familiarity with managing CAPEX / equipment projects through to production implementation. Desirable: Project / Program Management Professional Qualification Familiarity with AS9145 APQP process or equivalent Familiarity with appropriate digital opportunities for manufacturing systems Working knowledge of LEAN processes and practices Experience of managing New Product / Process introduction (industrialisation) & existing production process improvements Working knowledge of quality system models such as ISO9001 or AS9100 Were seeking people who want to make a difference individuals with the talent, drive and passion to shape the future of what they do. In the Senior Industrialisation Engineer role, youll thrive in a collaborative, cross-functional environment, with exceptional organisational and time-management abilities. Youll confidently lead and support multiple projects at once, demonstrating strong leadership, initiative and clear communication across all levels of the business. The position requires UK National Security Vetting (UKNSV) Security clearance (SC) due to the nature and responsibilities of the work carried out. In order for us to obtain an SC you usually need to have been resident in the UK for a minimum of 5 years to current date (but we do assess each case individually). Note: Some GKN programmes are subject to regulatory restrictions which may impact certain nationalities. As part of the application process you will be asked to declare when applying for this role. We offer: What We'll Offer Once youre on board youll get the following perks and benefits: Competitive salary dependent on experience The opportunity to earn up to 15% bonus Industry Leading Pension Scheme = well match your contributions up to 8% on a 1 : 1.5 basis Life Assurance 8 x salary 185 hours holiday + bank holidays Income protection Shopping discounts Cycle To Work Scheme Employee Assistance Programme Virtual GP Clinic for you and immediate family Free onsite parking Local gym discount 50% off local travel card Free airport Dart Free airport parking Discount with local nursery and preschool childcare setting Enhanced family friendly leave A collaborative, dynamic working environment As well as a competitive package well offer you a world of opportunity. We want to see your career fly! Well support your career progression by providing you with learning and development opportunities. Thats the beauty of being part of a global business, once youre on board you never know where you career journey may take you! Join us and keep the world moving click on the link below to apply A Great Place to work needs a Great Way of Working Everyone is welcome to apply to GKN. We believe that we can only achieve our ambitions through a coming together of diverse minds who enjoy collaborating in an inspirational environment. Through our commitment to diversity, inclusion and belonging and by living our five powerful principles weve created a culture where everyone feels welcome to contribute. Its a culture that won us The Best Workplace Culture Award. By embracing and celebrating what makes us unique we encourage everyone to bring their full self to work. Were also committed to providing an accessible recruitment process, so if you require reasonable adjustments at any stage during our recruitment process please get in touch and let us know. We are the place where human dreams, plus human endeavour, shape the future of aerospace innovation and technology. ? TPBN1_UKTJ

Quality Manager (Maternity Cover).To lead out the Quality team to ensure compliance with all internal and external standards.To drive the technical excellence agenda and be responsible for the development of the Quality Management System.To lead customer and standard audits and support the operation

Closing date: 21-01-2026 Customer Team Leader Location: 13-15 Market Square Whipperly Ring, Luton, LU1 5RD Pay: £13.99 per hour Contract: 30 hours per week + regular overtime, permanent contract, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full, paid training provided You can now apply for this role using your mobile device (no CV needed!) Apply below after reading through all the details and supporting information regarding this job opportunity. You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales. We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause. What you’ll do • Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations, • Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected, • Make sure that the store remains safe, legal, and fully operational, • Manage diligence checks and stock accuracy to make shopping a great experience for our customers, • Support your store manager by deputising when they’re not working and delivering a variety of HR processes, • Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback, • Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan This job would suit people who have, • A genuine care for the needs of customers and members, • The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor, • Great people skills, with the ability to build positive relationships with customers and colleagues, • Strong organisational and problem-solving skills, • A desire to learn, grow and develop your leadership skills, • The flexibility to work a range of different shifts Why Co-op?, • Full, paid training and dedicated support for your personal development and career progression, • 30% discount on all Co-op products in-store plus 10% discounts on all other brands, • A pension scheme with up to 10% employer contributions, • Stream– a money management app giving you access to a percentage of your pay as you earn it, • 36 days of holiday (including bank holidays, pro rata for part time colleagues), • Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations, • 24/7 employee assistance service, • Rotas shared three weeks in advance and accessible on your phone

JOB DESCRIPTION Gaming Managers are responsible for achieving Gaming contribution targets by optimising gaming service delivery. Their roles are fundamental in displaying visible leadership through developing, motivating and empowering Live Table Gaming team members to deliver an engaging customer experience. Key Skills & Responsibilities: To ensure full compliance within the requirements of the Gambling Act 2005, Gambling Commission guidelines, Licensing conditions and codes of practice (LCCP), Company policy and procedures, including Employment Law and any other relevant legislation or authorities. To be fully aware of all Social Responsibility protocols and procedures, and to be able to deal with a problem gambling situation in a professional manner. Leads by example by maintaining physical presence and visible on the main gaming floor when on duty. To ensure all employees deliver exceptional levels of customer service in accordance with the “The Genting Experience” standards. Pro-actively manage all aspects of the casino operation when required to fulfil the role of duty manager, with special emphasis upon the delivery of effective, efficient on shift gaming performance. To maximise turnover and margin opportunities on all live table gaming and electrinic offers, by deploying all available resources effectively to ensure appropriate table availability and table mix and implementing an effective rota and correct staff utilisation. Maintain consistent awareness of all table results, major players, win/loss, high value chip movement and unusual incidents. To ensure clear and effective channels of communication across all departments within the casino and support functions, both internally and externally ensuring that the team are aware of the standards and objectives of the department/business unit. Take ownership of the handling of all complaints and disputes showing empathy and understanding to achieve resolution. Ensure marketing initiatives are implemented effectively and proactively and communicated to employees quantifying their knowledge and understanding. Ensuring a fair and consistent approach to managing performance is consistently achieved. Positive and flexible approach to change management initiatives to effectively improve business performance and maintain a competitive edge. To assist in the recruitment process and manage, train and motivate employees to achieve/exceed their potential using effective performance management techniques. Ensure the effective management of the health and safety, security, emergency systems, capabilities of staff and customers, demonstrate awareness of Company policy and relevant legislation. Responsible for the implementation, management and monitoring of new products. Displays acute game protection awareness and manages the department with the highest level of integrity To carry out any other duties as deemed appropriate within the capabilities of the post holder. The role functions in a business that operates as a 24/7 operation, and as such full flexibility is required. This vacany has arisen in our Electronic Gaming Department however we will be looking for the successful candidate to manage and oversee all aspects of gaming and therefore previous experience in both electronic and live gaming is essential. Applicants will need to have previously held a pit boss position or above. WHAT WE OFFER As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including: Company funded benefits Private GP helpline. Discount portal for popular retailers, restaurants, leisure and more. Pension scheme. Life assurance. Employee assistance programme " A confidential helpline providing 24/7 advice and counselling whatever the issue. 20% discounted gym membership. Mental health support. Family-friendly and wellbeing policies. Flexible benefits* " designed for employees to choose the best package for their personal needs. Health Cash Plan (level 1 is company funded). Critical illness cover. Dental insurance. Travel insurance. Health Screening. Rewards, recognition, development, and events Career development opportunities. Genting Academy " online learning portal. Long service awards. Staff social fund. Annual company Christmas present. A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament. Tips *Subject to eligibility. OUR BUSINESS Genting Casinos is one of the UK's most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience. As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us. TPBN1_UKTJ

The Role Permanent Full Time Want to create industry-leading change and grow your career? We're looking for a dynamic Business Development Manager, known internally as Regional Account Manager to join our team, driving share of wallet and drive new business. This is a varied role with plenty of room to make it your own. As well as delivering an exceptional standard of service to customers, you'll be responsible for driving new business growth. We support our customers to ensure they have all the parts, spares and tooling they need to operate as well as working hard to ensure we obtain the best deals with suppliers. Our Regional Account Managers are responsible for building customer relationships within their patch as well as increasing customer spend, not forgetting identifying those new customers that will help us grow and develop! This is a great opportunity to take ownership of your sales pipeline and work with manufactures, suppliers and internal product specialist to improve your customers businesses by reducing costs and improving production efficiency. What could be more rewarding than knowing you are helping to improve UK manufacturing? Key Responsibilities Our Regional Account Managers work with some of the biggest names in the manufacturing sector to ensure they have the parts, spares, PPE and tools that they need to remain operational. Responsible for building customer relationships within their patch, you will help increase customer spend, not forgetting identifying those new customers that you will grow and develop. Ideally you will have some background in manufacturing, MRO, PPE or a trade environment, however full training will be provided so don't let this stop you from applying! As long as you're a team player with Account Management experience, then this could be the role for you. Regional Account Managers will use a CRM system and KPIs to manage and grow their territory and customer spend. TPBN1_UKTJ