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Sales AdministratorInova Kitchens Limited
Key Duties: The Sales Administrator will play a pivotal role in supporting the sales team and ensuring the seamless operation of our prestige kitchen showroom. This position requires a detail-oriented individual with exceptional organisational and communication skills. Order Processing: Accurately process customer orders, ensuring all specifications are met. Liaise with suppliers and manufacturers to confirm product availability and delivery schedules. Provide exceptional customer service, addressing inquiries via phone, email, and in-person. Assist clients in navigating the showroom, offering product information and guidance. Coordinate and schedule appointments for the sales team with potential clients. Manage the showroom's calendar to optimise sales opportunities. Maintain organised and up-to-date records of orders, invoices, and customer details. Ensure compliance with company policies and procedures. Monitor showroom inventory levels and collaborate with the procurement team to replenish stock. Conduct regular stock checks and report discrepancies. Generate and analyse sales reports to track performance and identify areas for improvement. Provide regular updates to the sales team and management. Prepare accurate and detailed quotations for clients based on their specific requirements. Collaborate with sales representatives to ensure quotations align with customer expectations. Assist in maintaining the visual appeal of the showroom, ensuring displays are tidy and products are showcased effectively. Qualifications: • College level education as a minimum. • Batchelor’s Degree in any field is desirable. Experience: • Experience of working • Collaborate with the marketing team for seasonal and promotional displays. Utilise CRM software to manage customer relationships, track interactions, and record sales activities. Ensure all customer data is kept up-to-date and accurate. Assist the sales team with administrative tasks such as filing, data entry, and preparing sales materials. Collaborate with other departments to ensure smooth operations. Key Skills: Excellent organisational and multitasking abilities. Strong verbal and written communication skills. Proficient in MS Office Suite and CRM software. Attention to detail and accuracy in data entry. Customer-focused with a professional demeanour. Ability to work both independently and as part of a team. Adaptability and problem-solving skills. Proven experience in sales administration or a related field. Familiarity with kitchen or home improvement industry a plus. in a customer facing role. Experience using CRM software and order processing systems is highly advantageous. Knowledge of kitchen design and appliances is also advantageous.
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