Sales Order Administrator
1 day ago
Luton
Fab opportunity for a confident individual with great, fast accurate keyboard skills and great attention to detail! We are recruiting for a temp to perm Sales Order Processor! Duration: temp to perm Location: Based in gorgeous offices in Stopsley, Luton Hours: Mon to Fri - 8.30am - 5.00pm (37.5 hrs per week) Rate of Pay: £13.45ph plus holiday pay When permanent, this is £26227 p.a. Benefits • 28 days holiday inc bank hols, • Pension (after qualifying period), • Free on-site parking, • lovely break out and kitchen areas Key Responsibilities The order processors main responsibility is to enter high volume customer orders efficiently and accurately into the CRM. Other duties include: • Making outbound calls to customers to resolve any issues or for clarification of information relating to their account/order, • Organising and coordinating collections and deliveries, • Carrying out customer service follow up calls, • Handle customer queries and complaints either over the phone or via email, • Ensuring the customer information is kept up to date, • Handling returns for customers and estimating handing charges, • Coordinating with other departments, • Organising and coordinating collections, • Scanning and filing of orders and other documentation, • Provide general administration including handling general enquiries over the phone/email, • Assisting other team members with orders and helping other departments when the need arises, • Supporting the Sales Department with catalogue requests and follow up calls along with new customer follow up calls What would make you a good candidate for this role? • Previous administration and phone-based customer service experience, • Great, proven customer services, • Commited to achieving the highest standards and work ethics, • Great attention to detail, both numerically and written as there is a lot of data entry of orders, • Highly organised with the ability to prioritise tasks in order of importance, • Confident with clear written and verbal communication skills, • Self-motivated and crucially a ‘can-do ‘attitude, • MS Office (Excel, Word, and Outlook), • Full rights to work in the UK (no student visas please, we need full rights to work in the UK) So, if you are looking for a career opportuinty and can start asap, have great engaging phone skills, good command of English verbal and written as there is a lot of phone and written work liaising with all people across many locations, and proven b2b customer experience, then please send your CV to James Newbury Appointments for immediate review