Job Description: - Provides clients with information and advice and styles and treatments, and resolves any complaints or problems. - Ensures clients’ records are maintained - Undertakes and/or directs hair treatments and/or beauty therapy - Checks and maintains any equipment, and ensures that all safety requirements are met. - Assisting with inventory management, stock check and reordering. - Demonstrates, advises on and sells hair and/or beauty products - Ensures financial accounts for the business are maintained - Assist with recruitment, hire, onboard, train, and manage staff as needed. - Supporting, supervising and coordinating staff members. - Seamless appointment management to maximise efficiency Requirements: - Exceptional organisational skills and industry knowledge to navigate the demands of a busy salon. - Creative problem-solving abilities to address challenges in a fast-paced environment. - Strong communication and IT skills to manage operations effectively. - Attention to detail and time management to ensure smooth operations and exceptional customer experiences. - Professional, innovative, and flexible attitude to adapt to the demands of our busy salon setting. - Commitment to excellent customer care and methodical approach to tasks to uphold our high standards amidst a high volume of clientele.
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