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Job Title – Receptionist Location – Norwich Hours – 40 hours per week and flexible to work weekends Salary- £26,500 Optical Express is the UK’s only complete eye care provider, and Europe’s leading private provider of laser eye surgery and premium intraocular lens and cataract surgery. Each week Optical Express Surgeons undertake more laser eye surgery and private intraocular lens procedures collectively than any other providers. For over 30 years, millions of patients have trusted Optical Express with their eye care. Operating clinics across the UK, Ireland, and mainland Europe, Optical Express, supported by an esteemed International Medical Advisory Board, is a thought leader in the global optometry and refractive surgery industry. Optical Express gives patients their very best results through investing in state of the art technology, employing experienced, highly skilled surgeons and optometrists, continuously analysing clinical outcomes and working with pioneers and innovators from within the industry, to include Johnson & Johnson Vision and Zeiss. If you’re looking to work for a market leader, then read on as we are looking for a Receptionist to work in our prestigious practice in Norwich. You will work as part of a team providing a high level of service to the patients and employees and will require the ability to multi-task in a busy retail environment. This role is a key part of the patient journey and requires very high personal standards to deliver a quality of care and world class customer experience. Every day will bring something new but your day to day role will involve – • Covering the reception area, maintaining a priority for incoming calls at all times, • Take clear and concise messages, • Communicating all messages promptly and accurately, • Provide administrative support to the Manager, • Maintain stationery stocks and oversee the ordering of new supplies, • General reception duties as and when required We are looking for applicants who are confident and professional, who have a passion for providing a world class customer service along with strong organisational and communication skills. You will have the ability to work closely with others around you, be articulate and presentable, motivated to achieve and have a willingness to learn and progress within Optical Express, whilst demonstrating confidentiality, integrity and discretion at all times. What’s in it for you? • Free or discounted optical products/procedures, • Career progression, • Modern working environment with superb technology support, • 33 days annual leave* Please apply now by uploading your CV. This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment. • Optical Express is an equal opportunities employer

Chantry Place in Norwich is hiring an Assistant Store Manager to support the Store Manager in daily operations and lead the team.The ideal candidate should have 2-5 years of retail experience, exceptional communication skills, and a passion for outstanding customer service.You will be responsible fo

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Job Title: Compliance and Quality Manager Job Type: Full-Time, Permanent Location: Shipdham, Norfolk Working Hours: Working hours will be Monday to Friday – 8:00am to 6.00pm, with an unpaid lunch break of half an hour. Salary: £45,000.00 to £55,000.00 per annum, to be discussed on application and dependent on experience and skills. Benefits: Pension Scheme Death in Service Company Vehicle Company Mobile Phone Enhanced annual leave based on service (first increase of one day after 2 years) About the Company: Within the Falcon Group is Falcon Tower Crane Services, the largest tower crane supplier in the UK and one of the largest in the world with just under 450 tower cranes nationwide. Falcon Power Generation with 400 generators nationwide along with Falcon Freight who operate a fleet of 37 HGV vehicles with a selection of units supporting artic and rigid HIAB cranes. We are looking for a full-time experienced Compliance and Quality Manager with industry-specific technical expertise to be based within the Health, Safety and Environmental Department. Comprehensive training and continual support to help you excel in the role will be provided. The Role: Working collaboratively across the Group, you will take ownership of depot and field-based compliance and quality assurance activities. You will ensure that all equipment leaving our depots, as well as equipment and operations located at our customer sites, consistently meets company standards, manufacturer requirements, and industry best practice. This is a hands-on role requiring visibility across multiple locations, where you will drive high standards of compliance, safety, and quality throughout the operation. Key areas of responsibility include depot compliance and pre-dispatch assurance, inspection, audit, and quality control, safety communication and workforce engagement, quality systems and reporting, and continuous improvement, standards development, and training. What We’re Looking For: Essential Experience & Qualifications: Proven experience in a compliance, quality assurance, or audit-focused role, ideally within a depot, engineering, or field-based environment Strong knowledge of compliance, inspection processes, and pre-dispatch checks Experience conducting internal audits, inspections, and quality control activities Working knowledge of quality management systems (e.g. ISO 9001) and continuous improvement practices Solid understanding of health & safety regulations and workforce engagement in operational environments Experience developing and maintaining compliance documentation, reports, and performance records Ability to influence and engage operational teams, driving a culture of quality and compliance Full UK driving licence (due to travel between depots and customer sites) Desirable Experience and Qualifications ISO 9001 Internal or Lead Auditor qualification Membership of a professional body such as the Chartered Quality Institute (CQI) Experience working with manufacturer standards and industry best practice frameworks Knowledge of risk management principles Experience delivering training and coaching to operational or field-based teams Background in sectors such as plant hire, construction or engineering. Key Skills & Personal Attributes: Able to communicate clearly and effectively with the ability to delivery excellent customer service on our projects. Able to work independently and as part of a team with a highly supportive and collaborative approach. Excellent time management skills to ensure the workload is carried out effectively. Excellent attention to detail and the ability to work under pressure. Commitment to safety and following company procedures Positive attitude, good timekeeping, and a desire to learn and develop Strong problem-solving abilities and a hands-on approach to tasks. Strong work ethic and a can-do attitude. If you have the experience and ambition to match, we’d love to hear from you

KT & Coe Recruit is seeking a motivated and detail-oriented Sales Administrator to join our lovely clients growing team. This is an excellent opportunity for someone looking to develop a long-term career with manufacturing coordination, and technical project support. You will work closely with experienced professionals, assisting with customer enquiries, project preparation, manufacturing coordination, and technical support across a variety of projects. Key Responsibilities • Receive and follow up customer enquiries, • Assess customer requirements and assist in providing cost-effective solutions, • Prepare estimates and quotations, • Ensure compliance with relevant certifications and regulations, • Obtain up-to-date technical and cost information from suppliers, • Use in-house systems to process project information, • Analyse and prepare schedules and elevations for client approval, • Prepare documentation for client approval prior to manufacture, • Produce manufacturing instructions for factory production teams, • Liaise with factories regarding production queries, • Communicate with clients to resolve technical and project-related issues, • Provide technical support across projects, • Report issues to the Technical Manager, • Maintain accurate and organised project files and records Skills & Experience • Strong mathematics and computer literacy skills, • Good knowledge of Microsoft Office, • Excellent verbal and written communication skills, • Strong attention to detail, • Organised and able to work under pressure, • Positive attitude with willingness to learn, • Reliable, punctual, and professional in appearance, • Ability to work effectively within a team

Job Title: 1st Line Support Technician Contract Type: Permanent Full-Time Salary: Up to £28,000 Benefits: Private Medical, Pension, 25 days annual leave, Gym Membership, Cycle to Work Scheme, Employee Assistance Programme Office Location/Working Policy: Onsite Working Hours: Shift patter between 0800 and 1745 What to wear: Smart casual The Role You will provide support to our customers, working across an array of different technologies and setups. Whether it’s over the phone, through remote assistance, or on-site at the customer offices, you’ll handle each case with efficiency and professionalism, showcasing your excellent customer service skills Within the business, you will play an instrumental part in providing IT support to over 5,000 end users. Our team operates within the framework of ISO-accredited policies, priding ourselves on ensuring that excellence is our standard and continually seeking improvements. As part of the role, we operate a shift schedule that provides flexibility and allows a balance of working in our office and working from the comfort of a remote location. Role Responsibilities • To diagnose and resolve a variety of IT problems across an extensive range of technologies within our service level agreements, • To raise, update, and resolve case records using the IT Helpdesk system with detail and accuracy, • Being proactive with case follow-ups and ensuring customer satisfaction according to our KPIs, • Achieving individual KPIs and in turn contributing to the success of the department, • Answering telephone calls from customers with technical problems and queries, • Attending customer premises when required, this could include troubleshooting hardware problems in PCs or Laptops such as RAM, motherboards, or Hard Drive Failures, • Creating, administrating, and disabling active directory objects, • Administrative tasks within phone systems, including creating extensions, call groups, and voicemail changes, • Performing software updates and installations on end users' workstations and servers, • Raising cases from emails received by the department and from the proactive monitoring system, • Escalating incidents to senior support team members or external suppliers when required, • Creating and updating Knowledge Base Articles to share knowledge between team members and the wider organisation, • Taking an active part in the development of the department by suggesting improvements to working procedures in line with our ISO accreditations Skills, Knowledge & Experience • Proven experience working within a customer service based role, • Excellent verbal communication skills with the ability to communicate effectively with technical and non-technical customers, • Organisation and time management skills, • To be a problem solver and capable of gathering relevant data and identifying potential improvements and alternatives in a logical manner, • Be highly motivated, manage your own workload and meet deadlines while working under pressure in a fast-paced, dynamic environment The Interview Process ☎️ Screening call: Phone call with our recruitment team to assess your suitability for the role, but also if the role is right for you First interview: Video call over MS Teams with the Team Leader Second interview: Onsite interview with the Team Leader and Hiring Manager About Acora Acora are a progressive full-stack full-service business technology services partner, built for the AI era. Combining the capabilities of a Managed Service Provider (MSP), Managed Security Service Provider (MSSP), IT Consulting, Professional Services and Development company, Acora helps customers achieve breakthrough results - often quicker and at lower risk than they thought possible. We believe in a better working world, where our customers are confident to fully embrace the AI opportunity and generate economic impact. Our Values We’re proud to share the values we live by. They’re not dusty abstract concepts. Our values define our culture: they act as a promise to our customers and a constant challenge to ourselves, both as individuals and as a team, to be Game-Changers. #1 BE THE BEST YOU CAN BE We challenge ourselves to raise our game each day. By embracing a mindset of growth, we continuously strive to improve ourselves, our ways of working, and the service we deliver to our customers. #2 WE DO WHAT WE SAY When we make a promise, we follow-through - no excuses. We don’t leave anyone hanging or walk away from challenges. Reliable and focused, we value clear communication to build trust and give customers, and colleagues, the confidence they can count on us every time. #3 TOGEGETHER WE WIN Business is the biggest team sport of them all. By communicating well, breaking down silos and staying aligned, we create clarity and focus. Strong relationships, shared goals and commitment make us a winning team – for each other and for our customers. To be considered for this position, you must have full rights to work in the UK. Equal Opportunities at Acora Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people on the basis of qualifications, merit, skills, and business need. We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments. Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team

Title: Product Development Manager Salary: £55-65k Location: Norwich Overview A commercially focused Product Development Manager responsible for leading end-to-end NPD and EPD projects within a fast-paced food manufacturing environment. The role involves managing product launches from concept to market, driving innovation, coordinating cross-functional teams, and ensuring products meet customer, commercial, and regulatory requirements. Key Responsibilities • Lead NPD and EPD projects from concept through to launch., • Develop commercially viable, consumer-led products in collaboration with customer, culinary, and commercial teams., • Manage project timelines, critical paths, and stage-gate processes to ensure successful launches., • Coordinate cross-functional teams including operations, procurement, packaging, finance, supply chain, and technical functions., • Ensure all products meet customer specifications, legal requirements, allergen standards, sustainability expectations, and quality standards., • Maintain accurate product data, recipes, and costing information within internal systems., • Identify opportunities for product improvement, cost optimisation, and operational efficiency., • Oversee product handovers into manufacturing and ensure launch readiness., • Support continuous improvement initiatives across product development processes., • Assist with packaging artwork approvals and compliance documentation., • Manage budgets and contribute to value chain improvement projects., • Lead, coach, and support the development team to maximise performance and engagement., • Monitor market, consumer, and competitor trends to identify innovation opportunities., • Support strategic product planning and customer-focused product roadmaps., • Build strong relationships with internal stakeholders and external customers through effective communication and collaboration. Skills & Experience Essential • Experience in product development within the food manufacturing industry., • Proven track record of launching food products from concept to market., • Strong project management and organisational skills., • Experience with product costing, budgeting, and supply chain processes., • Excellent communication, stakeholder management, and analytical skills., • Strong attention to detail and ability to manage multiple projects simultaneously., • Proficiency in Microsoft Excel, Word, and PowerPoint. Desirable • Experience within relevant food categories., • Experience working with geographically dispersed teams., • Degree or equivalent qualification in Food Science, Business, Marketing, or a related discipline. Personal Attributes • Passionate about food innovation and consumer trends., • Commercially aware, proactive, and solutions-focused., • Collaborative, adaptable, and results-driven., • Comfortable working in a fast-paced, cross-functional environment

Job Title: Administration Assistant Location: Norwich Salary: 25-30k Role Overview My client are seeking an experienced and highly capable Administration Assistant to support our rapidly growing business. This will be a fast-paced role, suited for a candidate with impeccable communication skills, a high level of customer care, excellent attention to detail and significant degree of IT literacy. The successful candidate will report to the Administration Manager and partake is all administrative functions the business requires, from customer facing to back-room office management. This role requires a strategic thinker who is also comfortable executing a multitude of different activities simultaneously whilst being able to react quickly to sudden changes. Must have a UK driving licence, and be willing to travel across the UK for the purposes of the job. This will include staying over ( paid by company) and a pool car will be provided. Key Responsibilities Key responsibilities for the role will include, but not be limited to the following: • Contact new customers registering via our website and guide them through the onboarding process. • Clearly explain the benefits and process of our products over the phone, responding confidently to queries. • Prepare contracts, legal documentation, and supporting paperwork with a high level of accuracy and attention to detail. • Liaise with external legal representatives to coordinate contract reviews and finalisation. • Meet with customers at our premises to facilitate contract signings and provide a professional, welcoming experience.• Provide ongoing customer support throughout their journey, including post-completion follow-up. • Schedule installation works, site surveys, inspections, and ongoing monitoring visits, ensuring effective diary coordination and communication between clients and operational teams. • Act as Front of House at our busy Norfolk site, managing visitors, incoming calls, and general enquiries. • Provide general administrative support across the business to ensure smooth day-to-day operations. Skills & Experience Essential • Demonstrable experience in an administrative support role, providing comprehensive assistance to senior staff and wider teams. Experience managing diaries, coordinating meetings, preparing documentation, maintaining records, and ensuring smooth day-today office operations. • Strong customer service background, with experience handling enquiries via phone, email, and in person. Confident in managing expectations, resolving queries efficiently, and dealing professionally with challenging or sensitive situations while maintaining a positive client experience. • Excellent written and verbal communication skills, with proven ability to draft high-quality correspondence, reports, meeting minutes, and client communications with accuracy and attention to detail. • Experience supporting a busy office environment, including prioritising workloads, meeting deadlines, organising travel and events, processing invoices, and maintaining filing systems (both electronic and paper-based). • Highly proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) and comfortable learning new systems quickly. Experience using databases, CRM systems, or document management systems to maintain accurate records. • Comfortable working in a fast-paced, hands-on environment, demonstrating flexibility and initiative to support changing priorities and business needs. Technique-Recruitment Solutions Ltd is a proud equal opportunities employer, dedicated and specialist to the engineering and manufacturing industries. We work and support some of the most well-known companies in Norfolk and Suffolk. These vacancies are being advertised on behalf of Technique-Recruitment Solutions Ltd who are operating as an employment business and employment agency

QHSE Manager /Norwich/ Permanent – salary up to £60k per annum Position 1 Recruitment are currently seeking an experienced QHSE Manager tojoin our client’s innovative design and engineering manufacturing site based in Norwich. The QHSE Manager will be responsible for leading and continuously improving the Quality, Health, Safety and Environmental (QHSE) management systems across the manufacturing facility, with a strong emphasis on quality assurance, customer satisfaction, process improvement and operational excellence. The QHSE Manager will champion a proactive quality culture throughout the business, driving compliance, continuous improvement and best practice across all operational areas. Key Requirements: • Lead and maintain the company’s QHSE systems in line with ISO 9001, ISO 14001 and ISO 45001 standards., • Drive a strong culture of quality, health & safety, environmental compliance and continuous improvement across the site., • Manage internal/external audits, non-conformances, corrective actions and compliance reporting., • Investigate customer complaints, incidents and root causes, implementing effective CAPA processes., • Work closely with production, engineering and suppliers to improve product quality, processes and operational performance., • Monitor QHSE KPIs, analyse trends and identify improvement opportunities., • Ensure compliance with all relevant legislation, customer requirements and industry standards., • Deliver QHSE training, guidance and support to employees and management teams., • Lead continuous improvement initiatives using Lean and problem-solving methodologies., • Support sustainability initiatives, waste reduction and environmental performance improvements. Requirement: • Degree or equivalent qualification in Quality, Engineering, Manufacturing or a related discipline preferred., • Relevant QHSE certifications desirable (ISO 9001 Lead Auditor, NEBOSH, IOSH, Six Sigma, ISO 14001)., • Minimum 5 years’ experience in a QHSE or Quality Management role within manufacturing., • Strong knowledge of ISO 9001, ISO 14001 and ISO 45001 standards., • Experience leading audits, CAPA processes, root cause analysis and continuous improvement initiatives., • Knowledge of Lean Manufacturing and Six Sigma methodologies., • Strong leadership, communication and stakeholder management skills., • Excellent problem-solving, analytical and organisational abilities., • Proficient in Microsoft Office and QHSE management systems., • Self-motivated with a proactive, customer-focused approach

Business Development Manager Norfolk / Suffolk / Cambridgeshire £36,(Apply online only) Basic Salary + Commission Company Vehicle Are you a driven, relationship-focused professional with a passion for winning new business and building long-term partnerships? Our client is a growing and ambitious finance business specialising in asset finance, vehicle finance, and commercial lending. They are now looking to recruit a Business Development Manager to cover Norfolk, Suffolk, and Cambridgeshire. This is a newly created role, offering a genuine opportunity to make it your own and play a key part in the next stage of growth. The Role The core focus of this position is driving new business growth while strengthening relationships with both new and existing clients. You will be responsible for: Developing and executing strategies to generate new business opportunities Building and maintaining strong relationships with new and existing clients Identifying and targeting key sectors to expand market presence Promoting solutions across asset finance, vehicle finance, and commercial lending Managing a pipeline of opportunities and delivering against growth targets Working closely with clients to understand funding requirements and provide tailored solutions Representing the business professionally in meetings, networking, and client visits About You We are looking for someone who is: Commercially driven and highly motivated Confident building lasting client relationships Strong in communication, negotiation, and relationship management Self-motivated with the ability to manage their own territory and pipeline Passionate about delivering exceptional customer outcomes Experience within finance or financial services would be beneficial, not essential. We are open to candidates from a wide range of sectors. If you have strong business development or sales experience, we would love to hear from you. Backgrounds that could suit this role include: Construction Recruitment Technology Professional services Or any sector where relationship-building and commercial thinking are key If you can win business, build trust, and develop long-term partnerships, support will be provided to help you learn the finance side. Why Join? This isn’t just a job—it’s a genuine opportunity to build a career. As this is a new role within the business, you will benefit from: Self-management – the autonomy to plan and manage your own approach Control over your work – freedom to develop your territory in your own way Ownership – take full responsibility for your pipeline and results Opportunity to shape the role as the business continues to grow The business is focused on developing people and creating long-term careers, with real scope for progression as it continues to expand. What’s on Offer Competitive salary Performance-related bonus/commission structure Company vehicle provided Clear career progression opportunities If you are ambitious, commercially minded, and excited by the opportunity to make a real impact, we would love to hear from you. Apply now or contact us for a confidential conversation

Team Manager Are you a people-first leader with a passion for delivering exceptional service while driving strong operational and commercial outcomes? Red Recruitment are recruiting a motivated Customer Contact Centre Team Manager to lead a high-performing team that delivers outstanding customer experiences, supports client retention, and helps customers feel informed, reassured, and well supported throughout their journey. Benefits and Package for a Team Manager: Salary: Up to £32,000 Hours: 37.5 hours per week, flexible hours between 8am - 8pm across Monday to Sunday Contract: Permanent Location: Norwich - Hybrid (minimum 3 days per week in office) Training: Full-time in office for the initial training period Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more 24/7 employee assistance programme with an easily accessible app Family and friends' discounts on services and products Pension scheme with company contribution Free on-site parking Key Responsibilities of a Team Manager: Team Leadership & Development: Lead, coach, and develop a high-performing team. Set clear expectations, provide structured feedback, and create a positive, customer-focused culture. Operational Management: Oversee day-to-day service delivery, monitor performance, and identify opportunities to improve efficiency, consistency, and customer outcomes. Customer Experience & Escalations: Support the team in delivering empathetic, high-quality service, resolving complex queries, and handling escalated concerns effectively. Sales & Retention Support: Drive strong customer outcomes through service-led selling, identifying opportunities for upselling, cross-selling, and retention. Technology & Systems: Ensure the team uses systems and digital platforms confidently to deliver efficient service and maintain accurate records. Compliance & Reporting: Maintain compliance with internal policies and relevant regulations, while providing clear reporting on performance, service quality, and team activity. Key Skills and Experience of a Team Manager: Leadership Experience: At least 2 years of experience managing teams in a customer service, contact centre, or operations-focused environment. Customer Focus: Strong commitment to delivering excellent customer experiences and resolving issues efficiently and empathetically. Operational Excellence: Skilled in managing day-to-day operations, improving processes, and achieving performance targets. Communication: Excellent verbal and written communication skills, with the ability to engage effectively with customers, colleagues, and senior stakeholders. Technical Proficiency: Basic Microsoft Office skills and confidence using or learning new systems and platforms. Commercial Awareness: Experience supporting sales, upselling, retention, or performance in a KPI-driven environment would be advantageous. Industry Knowledge: Experience in telecare, healthcare, technology-enabled services, or familiarity with contact centre platforms such as Genesys would be beneficial. If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)

Field Sales Executive (Plant Machinery) £42,000 - £47,000 + £65,000 OTE + Car Allowance + Progression + Training + Company Benefits Norfolk Are you an Area Sales Manager or Business Development professional with experience selling machinery, construction, plant, or technical equipment, looking to join a growing business where you can directly influence growth and maximise your earnings through uncapped commission? Do you want a field-based role where you'll manage key customer relationships, develop new business opportunities, and work closely with OEM suppliers and internal teams to deliver tailored equipment solutions across your region? This ambitious and growing machinery solutions business specialises in equipment sales, hire, servicing, and aftersales support across multiple industries. Due to continued expansion, they are now looking to recruit an Area Sales Manager to drive regional growth, increase machine population, and deliver high levels of customer service. In this role, you will manage the full sales cycle from initial enquiry through to delivery and aftersales support. You will be responsible for territory planning, CRM forecasting, customer demonstrations, and identifying new business opportunities, while building long-term relationships with customers and suppliers. This role would suit someone with sales experience within machinery, engineering, construction, plant, or equipment sectors looking for a long-term opportunity with strong earning potential and progression. The Role: Manage and grow equipment sales and hire opportunities across the region Build strong customer, supplier, and OEM relationships Conduct product demonstrations and customer visits Manage sales processes including quotations, delivery, installation, and warranty coordination Maintain accurate CRM records, forecasts, and pipeline reporting Identify and secure new business opportunities The Person: Sales experience within machinery, engineering, construction, plant, or equipment sectors Full UK Driving Licence Reference: BBBH25079 Keywords: Area Sales Manager, Business Development Manager, Sales Executive, Machinery Sales, Equipment Sales, Plant Sales, Engineering Sales, OEM, Construction Equipment, Territory Sales, Technical Sales, Norfolk If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept our Privacy Policy and consent to the processing of your data in line with GDPR

Rullion are recruting for a Commercial Manager to join our Rolling Stock client, based in Norwich. Why Join Us: Innovative Environment: Working in a fast paced, results orientated environment, you will proactively work alongside your team to ensure services are available. Growth and Development: You will be part of a dynamic company committed to the development of our people, offering opportunities for learning and career development. Passionate Team: You will manage a dedicated team working diligently to deliver and provide an essential service successfully collaborating with key stakeholders. Customer-Centric Approach: You will work effectively to ensure the needs and expectations of our service users are supplied with the highest standards of service. What We’re Looking For: We're seeking proactive individuals who align with our company KPI’s and values. If you are looking to make a difference and deliver high quality service then we want to hear from you. Role Overview: As Commercial Manager, you will lead and manage the East Anglia contract, ensuring all TSA contractual obligations are met to the highest standard, on time and within budget. You’ll guide performance and maintenance planning, support commercial negotiations, and foster a culture of excellence and continuous improvement. Your leadership will be collaborative, inclusive, and focused on building strong relationships across teams and stakeholders. Experience: Essential Criteria • Strong understanding of contract and commercial management principles., • Confident analytical and planning abilities, with a proactive approach to problem-solving., • Adaptable and open to change, with a continuous improvement mindset., • Clear and effective communicator, both in writing and verbally., • Able to manage time effectively and meet deadlines in a dynamic environment., • Holds an NVQ Level 4 qualification (or equivalent experience or certification). Desirable Criteria • Familiarity with rail units or similar technical environments., • Experience in applying continuous improvement methodologies, • Knowledge or experience in project management practices. To find out more and for a confidential chat, please hit apply

An exciting job opportunity has arisen for an Engineering Manager based in Norfolk to join a market leader involved within an exciting technology sector providing bespoke software, test tools and technology that will support customers today and in the future. The Engineering Manager, Norfolk, will be expected to develop and lead multi-disciplinary engineering teams, learning from senior leadership while driving best practice across project, design, and delivery functions. This may include mechanical, electronic, electro-mechanical, integration, and software engineering, as well as overseeing design compliance, project management, and team development. Responsibilities include: Manage and structure multi-disciplinary engineering teams to deliver high-quality technical solutions across customer projects. Lead and oversee multiple concurrent engineering projects from customer engagement through R&D, design, manufacture, and delivery. Provide subject matter expertise across mechanical, electrical, electronic, and software engineering, ensuring designs are optimised for reliability, manufacturability, and compliance. Ensure smooth New Product Introduction (NPI) handovers to production, including build instructions, training, and ongoing support. Mentor, coach, and develop staff, creating a high-performing, motivated, and engaged engineering team. Key skills & experience: Proven leadership and management experience in multi-disciplinary engineering teams(mechanical, electronic, electro-mechanical, integration, and software). Experience in project-driven, customer-led environments, delivering complex, high-reliability solutions. Track record of taking products from customer engagement through R&D, manufacture, and delivery. Ability to implement and manage department structures, processes, and standards within a growing, ambitious organisation. Strategic thinker with the ability to drive process improvements, team development, and business growth. Hands-on approach with experience working closely with engineering teams during probation and beyond. This is a fantastic job opportunity to join a well-established, successful Norfolk based company who are investing very heavily in R&D. To find out more about Engineering Manager job or other potential jobs we currently have at the moment, please contact Ricky Wilcocks on (phone number removed) or kindly email your most up to date CV and covering letter to (url removed)

Sales Team Leader Red Recruitment are recruiting a motivated Sales Team Manager to lead a high-performing team that delivers outstanding customer experiences, supports client retention, and helps customers feel informed, reassured, and well supported throughout their journey. Benefits and Package for a Sales Team Leader Salary: Up to £32,000 Hours: 37.5 hours per week, flexible hours between 8am - 8pm across Monday to Sunday Contract: Permanent Location: Norwich - Hybrid (minimum 3 days per week in office) Training: Full-time in office for the initial training period Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more 24/7 employee assistance programme with an easily accessible app Family and friends' discounts on services and products Pension scheme with company contribution Free on-site parking Key Responsibilities of a Sales Team Leader: Team Leadership & Development: Lead, coach, and develop a high-performing team. Set clear expectations, provide structured feedback, and create a positive, customer-focused culture. Operational Management: Oversee day-to-day service delivery, monitor performance, and identify opportunities to improve efficiency, consistency, and customer outcomes. Customer Experience & Escalations: Support the team in delivering empathetic, high-quality service, resolving complex queries, and handling escalated concerns effectively. Sales & Retention Support: Drive strong customer outcomes through service-led selling, identifying opportunities for upselling, cross-selling, and retention. Technology & Systems: Ensure the team uses systems and digital platforms confidently to deliver efficient service and maintain accurate records. Compliance & Reporting: Maintain compliance with internal policies and relevant regulations, while providing clear reporting on performance, service quality, and team activity. Key Skills and Experience of a Sales Team Leader: Leadership Experience: At least 2 years of experience managing teams in a customer service, contact centre, or operations-focused environment. Customer Focus: Strong commitment to delivering excellent customer experiences and resolving issues efficiently and empathetically. Operational Excellence: Skilled in managing day-to-day operations, improving processes, and achieving performance targets. Communication: Excellent verbal and written communication skills, with the ability to engage effectively with customers, colleagues, and senior stakeholders. Technical Proficiency: Basic Microsoft Office skills and confidence using or learning new systems and platforms. Commercial Awareness: Experience supporting sales, upselling, retention, or performance in a KPI-driven environment would be advantageous. Industry Knowledge: Experience in telecare, healthcare, technology-enabled services, or familiarity with contact centre platforms such as Genesys would be beneficial. If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)

We’re looking for a Senior Data Science Manager to join our Customer Support team, based across our key hubs in London and Budapest. Experience in customer support operations, ideally within financial services or fintech, with a deep understanding of the customer contact domain. Support Domain & C

Customer Design & Support Manager – Midlands. Reporting to the Technical Services Manager, you will provide innovative design solutions for both existing & potential customers. Part of a well‑established, rapidly growing & dynamic company, working in the technical department, you will be respons

We are looking to recruit a Customer Support Manager to join our Customer Services team based in our Yorkshire region reporting to the Regional Customer Services Manager. Provide proactive feedback to the Regional Customer Services Manager regarding defects and solutions and ensure any defective wor

Customer Support Manager (m/f/d). As part of our Operations team based in London, you will play a key role in delivering the high service levels our clients expect while developing valuable skills across customer support, operations, and technology in the exciting fitness sector. Professional Experi

The role is to support the Specialist Customers regardless of brand and to provide a filter to ensure consistent support at a customer level not by any specific brand. Provide an acceptable service level from the team in terms of response time, customer outcome and customer satisfaction, across a wi

Support Domain & Customer Contact Acumen: Experience in customer support operations, ideally within financial services or fintech, with a deep understanding of the customer contact domain. We’re looking for a Senior Data Science Manager to join our Customer Support team, based across our key hubs

Customer Relationship Management. Build and maintain strong, long-term customer relationships. Strong communication skills with the ability to engage confidently with engineers, customers, and senior stakeholders.

As our Customer Support Lead, you will build, manage, and scale a high‑performing customer support function at the heart of nsave’s mission. You will lead a team of 10 Customer Support agents and play a central role in shaping how we deliver a world‑class support experience as we scale. Experi

The Technical Manager – Customer Support will be responsible for ensuring that our mission‑critical MDA systems are operating reliably, diagnosing and resolving reported and proactively detected issues, and providing front‑line support to customers. Translate complex technical concepts into cl

As our Technical Manager - Customer Support, you will not only be extremely “hands-on” but also manage a small team of technicians who will support the customers own system support teams. The Technical Manager - Customer Support will be responsible for ensuring that our mission critical MDA "Mar

Join our team and help shape the future of maintenance while working in a supportive and collaborative environment. This role is responsible for managing day‑to‑day field operations, overseeing service and maintenance teams, and building strong customer relationships. Handle escalations, service

Zoomcar is looking for a Customer Support Manager to join their London team. This role requires at least 2 years of customer service experience and excellent communication and organizational skills. Responsibilities include providing multichannel support, problem-solving, and maintaining records.

Cloudbeds is seeking a Customer Support Manager for Europe to lead a team dedicated to delivering exceptional support to hoteliers. This role requires significant hotel operations experience and experience managing customer support teams. You will drive customer satisfaction metrics and collaborate

As our Customer Support Lead, you will build, manage and scale a high‑performing customer support function at the heart of nsave's mission. You will lead a team of 10 Customer Support agents and play a central role in shaping how we deliver a world‑class support experience as we scale. Customer

As a Customer Support Manager at Campfire, you will be a frontline champion for our customers — ensuring fast, thoughtful, and high-quality support across technical and accounting-related needs. Manage daily support tickets and customer inquiries across email, chat, and other support channels. You

This role maintains effective and long-lasting customer relationships, develops opportunities for strategic growth of the account and works collaboratively and effectively to bring extraordinary support and customer experience, making it easier for our customers to do business with Thermo Fisher Sci

Senior Electrical Project Manager (MEP). Role OverviewWe are seeking a highly experienced Senior Project Manager - Electrical (MEP) to join our Building Services team in Cambridge.

At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and we're here to celebrate and support you every step of the way. We're committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop

The business is now seeking to appoint an Estates Project Manager who will support with the planning and execution of a programme of strategically important building-related construction and infrastructure projects. As the Estates Project Manager, you’ll take ownership of multiple estate building

With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. At Avery Healthcare, we are all about supporting the people wh

Drive excellence in customer satisfaction and ensure timely delivery of homes.

Your role will involve supervising and inspiring a team of dedicated Care Assistants alongside the Deputy General Manager. You can also expect to support the clinical team in a specific area, such as medication, assessments, care plans or care reviews. We're looking for people who are warm-hearted,

Senior Project Manager (Fit Out/New Build) - £90-115,000 + package - National/UK Wide. You’ll also get involved in supporting tenders and will have the ability to take projects from early stages (RIBA2/3). Support bid/tender activities with programme, methodology, resourcing, and commercial input

At Barchester, we are offering a rare opportunity for an experienced IT Project Manager to join us in a new permanent position. Produce investment case papers to support project proposals. Support the IT Director in prioritising initiatives based on demand and business needs.

Additionally, you will mentor and support junior project managers and other team members. Senior Electrical Project Manager | £55,000 to £75,000 + Car/Allowance | Lincolnshire. Sustainability and collaboration are at the heart of their operations, and they take pride in delivering high-quality res

Your focus as a Senior Care Assistant will be to support and work alongside the Care team to deliver high standards of personal care, providing a safe, caring, innovative, open, supportive, and inclusive environment for residents, visitors and staff. Supporting residents with their medication requir

As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve. You'll assist with daily living, providing support and companionship and sharing great moments and memories too. As a Care Assistant, you could be d

At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and we're here to celebrate and support you every step of the way. We're committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop

You will work enthusiastically as a member of a team that promotes and supports Adults with Support Needs to actively take part within local resources and facilities, to maximise their inclusion, independence and planned outcomes. This can be within a variety of settings and include the overnight su

At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and we're here to celebrate and support you every step of the way. We're committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop

As a Senior Care Assistant at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support. Your role will involve supervising and inspiring a team of dedicated Care Assistants alongside the Deputy General Manager. Yo

At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and we're here to celebrate and support you every step of the way. We're committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop

Whether you are a qualified practitioner or looking to build your experience as a nursery assistant, we welcome individuals who are committed to providing high-quality care and support to young children. Support the care and development of children aged 05 years.