266 Best customer support manager Jobs in Birmingham (April 2024)

· Develop and implement policies and procedures to handle customer needs and complaints effectively. · Coordinate and oversee the work of our customer service team, ensuring they provide top-notch assistance. · Discuss customer feedback with other managers to find ways to improve our products and services. · Plan and coordinate help and advisory services to support customers and users. Requirements: · Previous experience in customer service or retail management. · Excellent communication skills and a friendly attitude. · Strong problem-solving abilities and attention to detail. · Ability to lead and motivate a team. · A passion for providing exceptional customer service. Benefits: · Competitive salary and opportunities for growth. · Flexible scheduling options. · Employee discounts on postal services and retail products. · Supportive team environment with room for your ideas to shine. · Training and development opportunities to help you succeed in your career.

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SM Convenience Store LTD

Responsibilities: · Liaise with other senior staff to determine the range of goods or services to be sold, contributing to the development of sales strategies and setting of sales targets. · Discuss employer’s or client’s requirements, carry out surveys, and analyze customers’ reactions to products, packaging, price, etc. · Compile and analyze sales figures, prepare proposals for marketing campaigns and promotional activities, and undertake market research. · Handle customer accounts, ensuring their needs are met and issues are resolved promptly and effectively. · Recruit and train junior sales staff, providing guidance and support to help them achieve their targets. · Produce recommendations concerning marketing and sales strategies for senior management, based on market trends.. · Keep up to date with products and competitors, staying informed about industry developments and emerging trends. Requirements: · Proven experience in sales and account management, preferably in a retail or service-oriented environment. · Excellent communication and interpersonal skills, with the ability to build and maintain relationships with customers and colleagues. · Strong analytical and problem-solving abilities, with a keen eye for detail. · Demonstrated leadership skills, with the ability to motivate and inspire a team. · Proficiency in Microsoft Office Suite. · A proactive and results-oriented approach, with a commitment to delivering high-quality service and achieving targets. Benefits: · Competitive salary · Performance-based incentives · Opportunities for career advancement · Comprehensive training and development programs

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