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Trabajos customer support manager en EdinburghCrear alertas

  • Assistant Manager
    Assistant Manager
    hace 8 horas
    £31300–£35000 anual
    Jornada completa
    Edinburgh

    Job Description We are seeking a motivated and organised Assistant Manager to support the day-to-day operations of our restaurant. The successful candidate will help maintain high standards of customer service, food quality, hygiene and operational efficiency. Key Responsibilities • Coordinate daily restaurant operations to ensure smooth and efficient service., • Supervise kitchen and front-of-house staff, prepare staff rotas and maintain appropriate staffing levels., • Monitor food quality, customer service and compliance with food safety and hygiene standards., • Support menu planning and service decisions in line with restaurant objectives., • Monitor stock levels, coordinate purchasing and control operational costs to minimise waste., • Handle customer enquiries, requests and complaints professionally., • Maintain accurate operational, stock and staffing records., • Monitor sales performance and assist with budgeting and operational planning., • Support the management team in improving service quality, staff performance and overall restaurant profitability. Requirements • Previous experience in restaurant operations, team supervision or a similar management role is desirable., • Good communication, organisational and leadership skills., • Ability to manage staff, prioritise tasks and work effectively in a busy restaurant environment., • Knowledge of food hygiene, customer service and stock control., • A professional attitude and commitment to maintaining high operational standards.

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  • Bartender
    Bartender
    hace 4 días
    £15.96 por hora
    Jornada parcial
    Edinburgh

    Job Ref: PER1660 Branch: Tattu Edinburgh Location: Tattu Edinburgh, Edinburgh Salary/Benefits: up to £15.96 Contract type: Permanent Hours: Part Time Posted date: 01/10/2026 Closing date: 01/11/2026 What You'll Get Up To: • Demonstrate your passion for customer service to deliver a warm welcome and unique and special experience to guests., • Support your team to create a positive and infectious energy that excites guests., • Use your personable skills to respond to different situations and different customer requirements., • Demonstrate a genuine passion for cocktails and beverages and a desire to continue to develop your knowledge., • Share your knowledge of our cocktails and drinks menu to create a unique and immersive drinking experience for our guests., • Deliver impeccable attention to detail for drinks preparation and presentation., • All bartenders will begin their journey on a training rate tronc, once training has been successfully completed the tronc rate will be increased. Why Permanently Unique? Health & Happiness • Monthly sessions for all the team to experience from massages, yoga, pottery painting and much more., • Cycle to work scheme, • Bespoke staff food menu designed by all our head chefs, • Mental health first aiders, • Access to management health care cash plan, • Access to EAP scheme Progression • Bespoke development journey's for all our team, • Development academies to support the progression and development of our team, • Chef Academies visiting our amazing suppliers across the UK Extras • 50% off food and drink Monday to Thursday up to a table of 4 at Tattu or Fenix restaurants, • After reaching your 2nd Anniversary and each subsequent anniversary you will be welcomed to dine at any Tattu or Fenix restaurant, • Recommend a friend scheme, • Wagestream - access a share of your earned wages whenever you need it, • Employee of the month award, • Monthly team building events, • Annual celebration Inspired by both the rich historic and contemporary qualities of the city, Tattu Edinburgh explores a new chapter of our story with a setting that blends traditional Chinese interior design, with reflective surfaces to introduce a modern aspect. The relationship between New Town and Old Town is in harmony with the part modern/part heritage building we now call home.

    Inscripción fácil
  • Sous Chef
    Sous Chef
    hace 4 días
    £39140 anual
    Jornada completa
    Edinburgh

    Job Ref: 13623 Branch: Apex Grassmarket Hotel- Edinburgh Location: Apex Grassmarket Hotel , Edinburgh Salary/Benefits: Competitive Salary plus excellent company benefits & perks. Contract type: Permanent Hours: Full Time Hours per week: 40 Posted date: 01/10/2026 Closing date: 12/11/2026 Why Join Apex Hotels? You'll be welcomed into Apex Hotels with genuine warmth as you join us as a Sous Chef in Edinburgh. From your very first day, you'll be part of a team that truly cares, where people feel valued, included, and connected. We love individuality - it's what brings the spark, the curiosity, and the human touch to every interaction. Role Overview: This is a great time to join our team as a Sous Chef you will assist in spearheading the culinary experience and assist in driving our approach in delivering a high-quality food offering. You will be results driven and you will assist the Head Chef work closely with our supply chain partners, in house centralised services, and on property kitchen and Restaurant teams to continue developing, researching, and implementing appropriate efficiency and quality changes across all outlets. As a Sous Chef, you will ensure the smooth running of the Hotel Kitchen teams you are assigned and assume full accountability in the absence of the Head Chef, acting in their capacity, and as directed by Management. You will embrace every opportunity to create extra special moments for our guests and provide a personal experience our guests will want to share. Main Responsibilities • Assist in the Management of all food and sundry costs through rigorous stock control measures, • Analyse, and present monthly profit and loss commentaries with follow on corrective activity as directed by the Head Chef, • Assist with Daily / weekly payroll and food cost analysis in accordance with forecasted and materialised revenue levels to ensure optimal performance with overspend corrected within the same trading period and as directed by the Head Chef, • To consistently conduct time in motion studies across all kitchen functions in accordance with technology and process adoption identifying incremental efficiencies without impact to the culinary brand proposition, and as directed by the Head Chef, • Assist the Head Chef work with the Food and Beverage Manager to translate annual strategic business plans into considered departmental scorecard targets and associated activity plans, • Assist the Head Chef in developing a multi skilled culinary team that delivers payroll flexibility., • To be highly visible at key service periods focusing attention to detail on culinary delivery, • Maintain team focus on 'the Customer's need' with service personalisation About you: We love to welcome people with different experiences and from different places into our Apex family. We want to ensure you get the best experience from the role you begin your journey with us in. To excel within this role, you will have: • Clear and influencing communicator with the ability to interact across all levels, • Possess a sales and profit driven mentality, • Assists in building and developing a guest centric team culture, • Ability to identify and manage best resources to assist in achieving targets, • Food Safety Management and Professional Cookery qualification at level 2 or above, • Coaching, supporting, challenging mentality that delivers operational results, • Creates an open environment You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes: • 29 days holiday, • Training and development from day one, • Employee events and celebrations, • Inhouse company interactive employee communication APP, • Entry to our state-of-the-art gym and pools, • Healthy meals to enjoy while you're working., • Access to an external Employee Assistance Programme, • Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date., • £200 referral bonus when your friends or family join the team. Following your first successful 3 months, you'll also receive ...... • Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family., • Involvement in our employee recognition schemes, • Long service recognition, • Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two, • 50% discount in our restaurants, • Cycle to Work Scheme, • Discounted room rates for employees, friends, and family, • Spa treatments and product discounts, • Life Assurance cover Come and join our team, guided by our values of trust, friendliness, teamwork, and passion - the good stuff that makes hospitality feel effortless. Here, you'll shine in your own way, creating joyful moments that lift the everyday. This role is not eligible for sponsorship under the Skilled Worker visa route. However, candidates who were granted Skilled Worker status prior to 22 July 2025 who have had continuous permission may still qualify for sponsorship. If you are interested, click apply. We look forward to hearing from you! About Apex Grassmarket Hotel Located in the heart of Old Town Edinburgh, this contemporary hotel is surrounded by culture. With Fantastic views of Edinburgh Castle views from the hotel, it is a few minutes walk from the Royal Mile and the National Museum of Scotland. The Apex Grassmarket Hotel has 169 bedrooms and has Deluxe Rooms which feature castle views and outdoor balconies. With seasonally rotating menus, the restaurant attracts locals and guests alike. Open for lunch and dinner in the shadow of Edinburgh Castle, the restaurant's menu riffs on Scottish classics with creative twists.

    Inscripción fácil
  • Runner
    Runner
    hace 5 días
    £12.35–£14.21 por hora
    Jornada parcial
    Edinburgh

    Job Ref: PER1682 Branch: Tattu Edinburgh Location: Tattu Edinburgh, Edinburgh Salary/Benefits: £12.35 - £14.21 p/h OTE Contract type: Permanent Hours: Part Time Hours per week: 0 Posted date: 14/10/2026 Closing date: 14/11/2026 What You'll Get Up To: • Demonstrate your passion for customer service to deliver a unique and special experience to guests., • Support your team to create a positive working environment and to be the best team that we can be., • Great attention to detail, taking pride and always working to the best of your ability., • Demonstrate commitment and passion on every shift., • Willingness to learn new skills and continuously improve. Why Permanently Unique? Health & Happiness • Monthly sessions for all the team to experience from massages, yoga, pottery painting and much more., • Cycle to work scheme, • Bespoke staff food menu designed by all our head chefs, • Mental health first aiders, • Access to management health care cash plan, • Access to EAP scheme Progression • Bespoke development journey's for all our team, • Development academies to support the progression and development of our team, • Chef Academies visiting our amazing suppliers across the UK Extras • 50% off food and drink Monday to Thursday up to a table of 4 at Tattu or Fenix restaurants, • After reaching your 2nd Anniversary and each subsequent anniversary you will be welcomed to dine at any Tattu or Fenix restaurant, • Recommend a friend scheme, • Wagestream - access a share of your earned wages whenever you need it, • Employee of the month award, • Monthly team building events, • Annual celebration Inspired by both the rich historic and contemporary qualities of the city, Tattu Edinburgh explores a new chapter of our story with a setting that blends traditional Chinese interior design, with reflective surfaces to introduce a modern aspect. The relationship between New Town and Old Town is in harmony with the part modern/part heritage building we now call home.

    Inscripción fácil
  • Head Host
    Head Host
    hace 6 días
    £16.46 por hora
    Jornada completa
    Edinburgh

    Job Ref: PER1681 Branch: Tattu Edinburgh Location: Tattu Edinburgh, Edinburgh Salary/Benefits: Up to £16.46 Per Hour OTE Contract type: Permanent Hours: Full Time Posted date: 13/10/2026 Closing date: 13/11/2026 What You'll Get Up To: • Inspire your team to deliver the owners vision, to bring a unique and immersive dining experience to our guests., • Show your experience and capability for managing high volume operations and busy service periods., • Demonstrate an in-depth knowledge of booking systems such as Seven rooms and understanding customers specific needs to deliver a unique experience., • Adapt your style to different situations and different customer requirements., • Inspire the team to deliver impeccable service with unwavering attention to detail to our guests., • Willingness to share your knowledge with junior members of the team so they are continually learning and developing. Why Permanently Unique? Health & Happiness • Monthly sessions for all the team to experience from massages, yoga, pottery painting and much more., • Cycle to work scheme, • Bespoke staff food menu designed by all our head chefs, • Mental health first aiders, • Access to management health care cash plan, • Access to EAP scheme Progression • Bespoke development journey's for all our team, • Development academies to support the progression and development of our team, • Chef Academies visiting our amazing suppliers across the UK Extras • 50% off food and drink Monday to Thursday up to a table of 4 at Tattu or Fenix restaurants, • After reaching your 2nd Anniversary and each subsequent anniversary you will be welcomed to dine at any Tattu or Fenix restaurant, • Recommend a friend scheme, • Wagestream - access a share of your earned wages whenever you need it, • Employee of the month award, • Monthly team building events, • Annual celebration Inspired by both the rich historic and contemporary qualities of the city, Tattu Edinburgh explores a new chapter of our story with a setting that blends traditional Chinese interior design, with reflective surfaces to introduce a modern aspect. The relationship between New Town and Old Town is in harmony with the part modern/part heritage building we now call home.

    Inscripción fácil
  • Server
    Server
    hace 6 días
    £16.46 por hora
    Jornada completa
    Edinburgh

    Job Ref: PER1652 Branch: Tattu Edinburgh Location: Tattu Edinburgh, Edinburgh Salary/Benefits: Up to £16.46 Per Hour OTE Contract type: Permanent Hours: Full Time Hours per week: 0 Posted date: 28/09/2026 Closing date: 28/10/2026 What You'll Get Up To: • Demonstrate your passion for customer service to deliver a unique and special experience to guests., • Support your team to create a positive working environment and to be the best team that we can be., • Use your personable skills to respond to different situations and different customer requirements., • Show your experience and ability to manage large sections of guests during busy periods to deliver an impeccable level of service and attention to detail., • Demonstrate a desire to go further in your career and learn new skills., • All servers will begin their journey on a training rate tronc, once training has been successfully completed the tronc rate will be increased. Why Permanently Unique? Health & Happiness • Monthly sessions for all the team to experience from massages, yoga, pottery painting and much more., • Cycle to work scheme, • Bespoke staff food menu designed by all our head chefs, • Mental health first aiders, • Access to management health care cash plan, • Access to EAP scheme Progression • Bespoke development journey's for all our team, • Development academies to support the progression and development of our team, • Chef Academies visiting our amazing suppliers across the UK Extras • 50% off food and drink Monday to Thursday up to a table of 4 at Tattu or Fenix restaurants, • After reaching your 2nd Anniversary and each subsequent anniversary you will be welcomed to dine at any Tattu or Fenix restaurant, • Recommend a friend scheme, • Wagestream - access a share of your earned wages whenever you need it, • Employee of the month award, • Monthly team building events, • Annual celebration Inspired by both the rich historic and contemporary qualities of the city, Tattu Edinburgh explores a new chapter of our story with a setting that blends traditional Chinese interior design, with reflective surfaces to introduce a modern aspect. The relationship between New Town and Old Town is in harmony with the part modern/part heritage building we now call home.

    Inscripción fácil
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