Customer support manager jobs in YorkCréer des alertes d'emploi

1st Line Service Desk Engineer – Immediate Start Our local authority client in York is seeking an experienced 1st Line Service Desk Engineer to join their ICT team. You’ll work closely with the ICT Client Services Manager and broader ICT teams, providing vital support to end-users and ensuring seamless IT operations. Key Responsibilities: • Serve as the first point of contact for all IT-related queries and requests., • Offer exceptional customer service, ensuring a positive experience for end-users and stakeholders., • Accurately log, manage, and track service desk tickets through their lifecycle., • Troubleshoot and resolve technical issues efficiently, aiming for first-time fixes., • Escalate complex issues to the relevant teams, ensuring SLAs are met and expectations are managed. What We’re Looking For: • Proven experience in providing IT support, ideally in a service desk or customer-facing role., • Strong problem-solving skills with Microsoft technologies, including Microsoft Office and Windows desktops., • Hands-on experience with Active Directory and Group Policy management., • Good working knowledge of hardware, operating systems, and business apps., • Solid troubleshooting mindset: logical, methodical, calm under pressure., • Strong people skills - able to support users with mixed confidence/ability, • Organised, professional, customer-focused approach, • Genuine interest in IT (you like solving problems, not just “following steps”) This is a temporary role for 3 months,at a rate of pay of £14.72 per hour, Monday to Friday, 37 hours a week. Initally officed based for shadowing in the first couple of weeks and then one day in the clients main headquarters. Please only apply for this position if you have the skills and experience as outlined above. For an informal discussion about the role please contact us or please send your CV and/or completed application form (including two referee details) to . Regrettably we are unable to respond to every application we receive. To apply for this vacancy you must be able to work in the United Kingdom.

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, , and honesty, all with the goal of Making People Happy. How we say thank you! -Celebrate your birthday with an extra paid holiday. -Build your future with support from our Lead-Inn development program. -Take the time you need to rest and recharge; Paid Breaks are on us. -Enjoy 50% off food at any of our Inns -Relax with a stay at any of our Inns during January, February, and March for just £1. -Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round. -Experience a spontaneous trip away with £50 on same day bookings -It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too! -24/7 confidential support is always there when you need it with our Employee Assistance Programme -Tronc (…that’s tips to me and you) -Contribute to a company that gives back through our Give-inn back scheme -Join an award-winning team recognised as the Best Pub Employer at the Publican Awards. The Black Swan has been a beacon of warmth and hospitality for centuries, offering travellers a timeless retreat in the heart of Helmsley. Originally a vital stop for weary stagecoach passengers journeying between Leeds and York, this historic inn traces its roots back to the 15th century. Its unique charm lies in its architectural tapestry—an Elizabethan building at one end, a Tudor structure at the other, and a Georgian house in between—creating a wonderfully higgledy-piggledy gem brimming with character. You’ll Fit Right Inn As an Assistant Manager you will be key to supporting the General Manager in ensuring that our Inn feels like a home away from home for our guests. Reporting directly to the General Manager, you will play a key role in leading the team, managing daily operations, and creating a welcoming and efficient environment for both staff and guests. In this role, you will work closely with the General Manager to oversee daily duties, lead a team to deliver company standards, and manage the Inn’s day-to-day operations. You’ll need to be hands-on and approachable, leading by example, and fostering a positive and collaborative atmosphere. You will handle everything from managing shift operations in our busy, fast-paced environment to conducting administrative tasks, liaising with Chefs, Management, and Suppliers. This includes stocktake and ordering, handling accounts management, and being available for occasional sleepovers and guest responses. If you have a strong background in food and hospitality, a passion for customer service, and the ability to inspire and motivate a team, we think you’ll fit right inn... This role encourages our Assistant Managers to lead, mentor, and create impactful results for the team. Watch Terry’s video to learn more about our management roles.

Business Development Manager - Hawkstone Brewery Location: Wakefield, York, Selby, Harrogate, Scarborough & surrounding areas Contract type: Full time, permanent Salary: £32k - £35.5k per annum depending on experience plus performance related bonus, company car & fuel card. Are you passionate about building relationships and a natural at selling? Hawkstone Brewery, recognized as the 24th fastest-growing company in the UK and the fastest-growing beer brand according to the Sunday Times Top 100, is seeking an outstanding Business Development Executive to join our On Trade sales team! About the Role: You will play a crucial role in expanding our presence within the independent on-trade (IFT) sector. This role involves visiting a diverse range of establishments, identifying opportunities to increase customer distribution, enhance product visibility, and ultimately drive sales of Hawkstone Brewery’s premium portfolio. You’ll manage your own diary, effectively balancing visits to existing customers with targeting new prospects. Great organization, time management, and a confident selling approach will be key to your success in this role. What’s in it for You? We believe our people are our greatest asset. We offer continuous support, fantastic perks, and excellent career development opportunities. Enjoy: • No Weekend Working: 40 hours, Monday to Friday, • Generous Leave: 23 days paid holiday (pro rata) + public holidays (increases with length of service), • Company Vehicle & Fuel Card, • Performance Bonus Potential, • Company Pension Scheme: 3% employer contributions, • Free Life Assurance: 3x annual salary, • Healthcare Benefits: Discounted private healthcare & Health Cash Plan, • Annual Leave Purchase Scheme: Up to 5 additional days, • Employee Assistance Programme: 24/7 support for physical, mental, and financial well-being, • Family-Friendly Policies: Enhanced maternity & paternity leave, • Employee Benefits Portal: Discounts from a wide range of retailers and more! Who Are We Looking For? We seek confident, results-driven, and highly organized individuals with experience in the on-trade sector. You should be a self-starter, capable of working independently, and possess a keen eye for detail. Requirements:

As our Customer Experience Manager, you'll be at the centre of driving the overall experience of our customer base with a focus on reactive technical support. Covering all aspects of inbound customer support, including diagnosing and troubleshooting customer issues and owning the end-to-end ticket c

Are you passionate about delivering outstanding customer service and building strong stakeholder relationships? We’re looking for a dynamic Highways Engagement & Customer Support Manager to lead our customer enquiry and engagement functions, ensuring a consistent, high-quality experience for resid

Core skills: Consultancy, Customer engagement and loyalty, Customer experience, Customer service support, Data analytics. The Customer Support & Success Manager is a critical addition to The Social History Archive’s growth plans because they ensure that every institution, researcher, and subscribe

Are you passionate about delivering outstanding customer service and building strong stakeholder relationships? We’re looking for a dynamic Highways Engagement & Customer Support Manager to lead our customer enquiry and engagement functions, ensuring a consistent, high-quality experience for resid

Customer Experience Manager (Tech Support) - EMEA. Customer Experience Manager (Tech Support) - EMEA. Covering all aspects of inbound customer support, including diagnosing and troubleshooting customer issues and owning the end-to-end ticket cycles.

As a Technical Customer Support Manager you will be a ‘player-coach’ and will play a key role in shaping our global Technical Customer Support team at scale, while supporting and leading our growth and expansion in the region and globally as a technical product expert in all things Elliptic and

As a Technical Customer Support Manager you will be a ‘player-coach’ and will play a key role in shaping our global Technical Customer Support team at scale, while supporting and leading our growth and expansion in the region and globally as a technical product expert in all things Elliptic and

Are you passionate about delivering outstanding customer service and building strong stakeholder relationships? We’re looking for a dynamic Highways Engagement & Customer Support Manager to lead our customer enquiry and engagement functions, ensuring a consistent, high-quality experience for resid

A leading financial services company is seeking a Customer Support Manager to manage client relationships and ensure exceptional service delivery. The role involves responding to client inquiries through calls and chats while identifying vulnerable clients for appropriate support. The ideal candidat

Supporting the CEO to manage his workload and activities. Supporting the CEO to manage his workload and activities.

A leading company in IT services is seeking an experienced IT Support Manager for their London office. You will manage a geographically dispersed team of IT Support Analysts, ensuring high service levels, and build relationships with key stakeholders. Join a supportive environment that encourages gr

Customer Support Manager - Transact. Customer Support Manager - Transact. You will be a Vulnerable Client Champion and will demonstrate a passion for providing market-leading customer service.

Customer Support Lead owns the entire support operation end‑to‑end: workflows, help center, automations, AI, policies, refunds, and cancellations. After raising $30 million in Series‑A funding, we are growing and looking for a Customer Support Lead to join our global team of 40 innovators. Gen