Customer support manager jobs in ExeterCrear alertas

As our Customer Relations Manager, you will be a key point of contact in our customers' Vistry journey, managing resources to address and resolve issues raised with efficiency, reliability whilst being results focused. You will support the sales and site teams in managing customer satisfaction after

Job Title: Business Development Executive Location: Exeter (Hybrid) Reporting to: Sales Manager (Verification) About the Role The Business Development Executive is responsible for driving new business growth and supporting clients to adopt and maximise our verification services. Operating within a high performing sales environment, the role manages a mix of marketing-generated leads, referrals, and self-generated opportunities. The role requires strong prospecting ability, excellent communication skills, and a proactive approach to managing relationships across the full sales lifecycle—from first contact through to onboarding, activation, and ongoing usage. This is a fast-paced commercial role with clear KPIs, a strong focus on quality, and a direct link between performance and earnings. Key Responsibilities New Business Development • Respond to and qualify a high volume of inbound enquiries, marketing-generated leads, and referrals, • Progress leads quickly and effectively through the sales process, • Follow up marketing leads to understand compliance and verification requirements, • Identify gaps, risks, and challenges our solutions can support, • Research organisations’ compliance obligations to uncover new opportunities, • Re-engage lapsed or low-activity clients, • Identify and engage key decision-makers to build pipeline Sales Process & Pipeline Management • Maintain a structured, high-quality sales pipeline, • Ensure accurate forecasting, timely follow-up, and clear activity tracking, • Engage with warm, cool, and self-sourced leads, • Move opportunities efficiently through the sales cycle, • Prepare and deliver tailored virtual and face-to-face demonstrations, • Clearly communicate the value of verification solutions, • Negotiate pricing and contract terms to close sales Client Onboarding & Activation • Manage new client accounts during onboarding, • Ensure services are implemented smoothly, • Support customers to begin processing checks successfully, • Monitor early activity and adoption, • Identify and remove barriers to usage, • Provide guidance on system features and best practice Account Growth & Client Development • Identify upsell opportunities across the uCheck and TrustID portfolio, • Maintain strong client relationships to support retention, • Resolve queries and enhance the customer experience, • Use client feedback and market insights to recommend solutions Collaboration & Ways of Working • Work closely with Sales, Marketing, Client Services, and Compliance, • Support shared goals and coordinated client experiences, • Contribute to team discussions and knowledge sharing, • Participate in continuous improvement initiatives Essential Skills & Experience • Proven B2B sales experience with a strong track record, • Confident in outbound sales and opportunity conversion, • Experience using CRM systems, • Strong communication and presentation skills, • Comfortable delivering virtual and in-person demos, • Excellent time management and organisation, • Skilled in objection handling and negotiation, • High accuracy in data entry and follow-up, • Able to thrive in a fast-paced environment Personal Attributes • Ambitious and target-driven, • Positive, resilient, and adaptable, • Customer-focused with a consultative approach, • Self-motivated and able to work independently, • Collaborative team player, • Energetic, proactive, and solutions-focused, • Role models the behaviours and values of the Citation Group If you are interested please apply now!

Accounts Manager Exeter, Devon £30,000 – £50,000 DOE Our client, a fast-growing professional firm in the South West, is currently seeking an experienced and motivated Accounts Manager to join their dynamic team on a full-time, permanent basis. Our client prioritises cultivating expertise in financial and legal domains, offering exceptional integrated solutions. They foster a supportive work environment, and emphasising skill development alongside career advancement. As an Accounts Manager, you’ll collaborate with a proficient team, managing diverse client portfolios and mentoring junior members. As the Accounts Manager, your contribution will be pivotal in driving strategic and operational growth within the Accounts Team. The responsibilities: • Managing a diverse client portfolio encompassing annual accounts, self-assessment tax, corporation tax, VAT, bookkeeping, and specialised areas., • Cultivating enduring client relationships through sustained efforts., • Proactively assisting clients with accounting and tax planning., • Ensuring timely and tailored solutions align with client objectives., • Producing and presenting regular account updates to clients and management., • Accurately monitoring client management accounts, addressing variances and planning opportunities., • Addressing daily client needs, aiding in their business growth and compliance., • Supervising Accounts Assistants, providing necessary support and training., • Reviewing team work, liaising with clients for comprehensive financial insights. The candidate: • Proven Account Manager experience with effective interpersonal skills., • Proficient in Microsoft Office, especially Excel., • Strong verbal and written communication capabilities., • Skilled in data collection and analysis., • Track record of delivering customer-centric solutions., • Exceptional multitasking with keen attention to detail. If you would like to know more about this Accounts Manager opportunity, please get in touch with Andrew Perring, here at Lloyd Barnes Accountancy Recruitment. Ref: 14675

Job Type: Full time We have an exciting opportunity for a Customer Service Technician to join our team within Vistry Cornwall South West, based at our Exeter office with travel to sites across the region. As our Customer Service Technician, you will provide an exceptional customer care service to all Vistry Clients and Customers in accordance with the guidelines specified within the associated contract conditions and working to maintain our 5* builder status. You will assist office-based staff and offer technical advice regarding the remedial solutions, and where required carry out repairs, and complete works on time and within the first visit We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. • Competitive basic salary and annual bonus, • Salary sacrifice car scheme available to all employees, • Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service, • 2 Volunteering days per annum, • Private medical insurance, with employee paid cover, • Enhanced maternity, paternity and adoption leave, • Competitive pension scheme through salary sacrifice, • Life assurance at 4 x your annual salary, • Share save and share incentive schemes, • Employee rewards portal with many more benefits…, • Behave in line with our company values – Integrity, Caring and Quality, • Delivering customer service excellence and best practice within a fast paced and challenging environment., • General carpentry, making good, painting and decoration, dry lining, tiling and grouting essential. Including changing kitchen doors, cabinets, and base units/aligning doors., • Knowledge of basic plumbing and an ability to diagnose basic plumbing issues, • Mastic and sealant skills to accord with the NHBC consistent approach to finishes., • A Keen eye for detail and final finish, • Able to engage and build positive working relationships with our customers and stakeholders to manage customer journey., • Excellent communication skills with an ability to remain calm under pressure, • Excellent time management, planning and prioritisation skills., • Formal carpentry qualification, • A background in construction / housebuilding., • Practical knowledge of NHBC Standards and A Consistent Approach to Finishes Chapter 9.1., • To carry out remedial works as deployed by the customer’s service team in occupied and unoccupied properties, • To organise and prioritise workload, and review defects lists to ensure that any materials required are collected prior to customer appointments., • To complete works to a high standard of quality in line with NHBC/LABC/Premier, with a consistent approach to finishes, on time at the first visit, • Ad hoc duties on closed site and assist with any customer ready inspection works when required., • To assist Area Manager and Partners to inspect and resolve End of Defect Period reported defects., • Provide feedback on subcontractor quality issues., • Work as part of a team and provide support to the Customer Service Manager and Coordinators. Join us in making Vistry. #LI-TP1

Job Type: Full time We have an exciting opportunity for a Customer Relations Manager to join our team within Vistry Cornwall South West, at our Exeter office with travel to various locations. As our Customer Relations Manager, you will be a key point of contact in our customers’ Vistry journey, managing resources to address and resolve issues raised with efficiency, reliability whilst being results focused. You will provide pre-handover inspections on our open market sales plots, to ensure functionality and finesse is achieved in terms of quality of delivery. You will support the sales and site teams in managing customer satisfaction after new home move in, record and manage the progress of customer snagging from Courtesy Visit review. You will assist the business in maintaining high customer satisfaction scores at 8 weeks and 9 months (NHBC) and provide exceptional customer service. We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. • Competitive basic salary and annual bonus, • Company car, car allowance or travel allowance, • Salary sacrifice car scheme available to all employees, • Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service, • 2 Volunteering days per annum, • Private medical insurance, with employee paid cover, • Enhanced maternity, paternity and adoption leave, • Competitive pension scheme through salary sacrifice, • Life assurance at 4 x your annual salary, • Share save and share incentive schemes, • Employee rewards portal with many more benefits…, • Behave in line with our company values – Integrity, Caring and Quality, • Complex customer complaint resolution., • Working with multiple teams within established processes and procedures, • Accurate and consistent approach in maintaining records., • Delivering customer service excellence and best practice within a fast paced and challenging environment, • Good working knowledge of Excel, Microsoft Word, and Outlook., • Highly developed analytical, oral, and written communication skills, • Able to engage and build positive working relationships with our supply chain, partners, and stakeholders to manage customer journey., • Proactive approach, with attention to detail and the ability to work independently and make key decisions., • Ability to build and maintain positive customer relationships., • Excellent time management, planning and prioritization skills, • A background in construction / housebuilding., • Practical knowledge of NHBC, LABC & Premier Guarantee guidelines useful but not essential, • Awareness of contract terms, conditions, and house type specifications., • Carry out a Finesse and Functionality inspection of plots prior to legal completion, to ensure quality and consistency of our product., • Prepare and distribute inspection reports to site teams and internal stakeholders., • Engage with partners prior to site start up to forge positive relationships ongoing., • Post legal completion, record routine defects identified on the 10-day courtesy visit onto Keys., • Liaise regularly with the relevant site management to monitor the progress of customer defects to ensure that these items are closed within 28 days., • Record and update weekly progress reports for each development on Keys., • When on site, review any issues which may impact customer journey and feedback to the relevant departments., • Identify trends and common issues and feed these back for continuous improvement., • Assist with a smooth transition from Build to Customer Service once all works have been completed from the courtesy visit., • Ensure that customers are aware of the support and cover provided under the terms of their service warranty., • In conjunction with the Build, Sales and wider Customer Service team, continuously review the customer journey to promote a positive return on the 8-week satisfaction survey., • Complete a review prior to customers entering their 9-month survey window, to ensure that we are achieving leading customer service standards and performance measures in order to achieve our HBF target., • Attend escalated complaints to ensure that an amicable solution is reached., • Undertake NHBC inspections/resolution meetings. Join us in making Vistry. #LI-TP1

Job Type: Full time We have a great opportunity for a Assistant Planning Manager to join our team within Vistry Cornwall South West, at our office in Exeter. As our Assistant Planning Manager, you will be reporting to the Head of Planning. As a key member of the Vistry Cornwall South West team, you will initially assist on all matters of planning from early site feasibility studies working with the land team to inform acquisition, through helping to manage multiple simultaneous planning applications through the planning process. We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. • Competitive basic salary and annual bonus, • Company car, car allowance or travel allowance, • Salary sacrifice car scheme available to all employees, • Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service, • 2 Volunteering days per annum, • Private medical insurance, with employee paid cover, • Enhanced maternity, paternity and adoption leave, • Competitive pension scheme through salary sacrifice, • Life assurance at 4 x your annual salary, • Share save and share incentive schemes, • Employee rewards portal with many more benefits…, • Behave in line with our company values – Integrity, Caring and Quality, • Relevant experience of working in a similar role within the housebuilding industry or;, • Architecture or Planning Degree or;, • Degree in Design, such as, Urban Layout, Landscape, Architectural Technology., • experience working for a residential house builder, • Knowledge of the planning process and planning policy., • Experience or people management and assisting with the planning process on a range of residential development schemes., • Confidence in own ability to manage external teams., • Capable of working under own initiative to achieve business targets., • Resilient, positive, confident and assertive but diplomatic;, • A good communicator/listener;, • Decision making/problem solving/multi-tasking, • Achieved or working towards MRTPI accreditation, • Assisting with the preparation of planning strategy documents., • Maintain the business planning tracker, • Assisting with stakeholder and LPA engagement., • Appointing and managing a consultant team to produce robust and timely planning applications., • Assist with the submission of applications within agreed timescales to meet business targets., • Working with colleagues and partners to manage applications and ensure that they processed through the application process at the earliest opportunity., • Providing and assisting with detailed handovers to technical and wider delivery team upon the successful planning determinations., • When required, organize, attend and minute client and /or internal project meetings acting in a professional manner to positively represent Vistry., • Assist with the preparation of internal gateway sign-off documentation under the Vistry Life of Site., • Prepare and submit NMA, condition variation and condition discharge applications., • Negotiate planning conditions, S106 requirements and make application for variations to legal agreements, • Resolve problems in collaboration with Vistry Cornwall Colleagues and project teams and colleagues to ensure successful delivery of schemes., • Comply with all Group’s policies including Health, Safety and Environmental policies. Join us in making Vistry. #LI-TP1

Job Type: Full time We have an exciting opportunity for a Construction Manager to join our team within Vistry Cornwall South West, based at various cities across South and East Devon. As our Construction Manager, you will Oversees the planning, execution, and delivery of construction projects, ensuring they are completed on time, within budget, and in compliance with contractual agreements. They manage contracts, negotiate with clients and subcontractors, and supervise project teams. The role also involves managing risks, ensuring quality control, and maintaining health and safety standards We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. • Competitive basic salary and annual bonus, • Company car, car allowance or travel allowance, • Salary sacrifice car scheme available to all employees, • Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service, • 2 Volunteering days per annum, • Private medical insurance, with employee paid cover, • Enhanced maternity, paternity and adoption leave, • Competitive pension scheme through salary sacrifice, • Life assurance at 4 x your annual salary, • Share save and share incentive schemes, • Employee rewards portal with many more benefits…, • Behave in line with our company values – Integrity, Caring and Quality, • Previous experience as a Project Manager or Senior Site Manager for a high-volume house builder, • Up to date knowledge of SHE obligations and building legislation., • Proven record of motivating and managing a team effectively, • Able to work with others to achieve the desired outcome., • Capable of implementing change and of using initiative, • Confident outlook combined with resilience and diplomacy., • Proven ability to work effectively with senior management., • Ability to take a big picture view of multiple sites and make decisions accordingly., • Able to work with a high degree of accuracy, • Decision maker with pragmatic approach to problem solving., • Discretion and integrity in attitude and approach, • Able to work under pressure., • Ability to balance excellent customer service with the requirements of achieving Company targets., • Demonstrable personal credibility, • “Can do” attitude., • Willing to work extra to meet deadlines as and when the business needs, • require it., • ONC or HNC in Building Construction or NVQ Level 4/5 or similar, • Internal company development programmes may be considered appropriate dependent on details., • SMSTS Demonstrable career progression within the construction industry, • Manage site teams to meet performance targets and ensure alignment with business objectives., • Contribute to the construction strategy review for new developments., • Ensure safety, health, and environmental compliance across all sites., • Monitor build progress, implement delay mitigation strategies, and report on regional progress., • Participate in CVR meetings, ensuring project financials align with budgets and timelines., • Ensure timely project deliverables and accurate progress records., • Visit sites regularly to support teams and ensure compliance., • Foster relationships with external stakeholders like NHBC and monitor program timelines and budgets., • Ensure site compliance with SHE policies, conduct inductions, and promote safety solutions., • Oversee customer service training, monitor quality for handovers, and ensure customer satisfaction., • Assist with subcontractor vetting, review quality reports, and ensure compliance with standards., • Develop and monitor construction programs, coordinating with technical and commercial teams., • Ensure high site presentation standards and oversee recruitment, appraisals, and employee development. Join us in making Vistry. #LI-TP1

To survey projects within the annual Mains Replacement work stack to identify work scope, engineering constraints, stakeholder impacts and NRSWA/Traffic Management requirements. • Work with the Programme Manager to create the Pre Construction programme, • Maintenance and updating of the Pre Construction programme, • Undertake project surveys using the AppCan system to capture survey information, • Confirm design and work scope, • Identify site based hazards and risks, • Identify engineering constraints and solutions to overcome them, • Identify stakeholder impacts and share with the customer team to enable a stakeholder impact assessment and plan to be created, • Identify NRSWA and Traffic Management requirements, • Identify any site based investigation requirements e.g trial hole/camera, • Support the durating of projects, • Attend and contribute to the weekly programme meeting Knowledge & Skills • Exceptional organisational skills, • Ability to seek and identify site based risks and constraints, • Problem solving attitude, • Good working knowledge of Microsoft Office systems, • Strong planning and organisational skills, • Experienced Site Surveyor/Site Manager/Service/Mains Team Leader, • Use of site-based apps We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy. Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.

Job Type: Full time We have a great opportunity for a Assistant Facilities Manager to join our team within Vistry Services, at our Exeter office. As our Assistant Facilities Manager you will be responsible for ensuring all offices within the South West are fit for purpose managing both hard and soft services. We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. • Competitive basic salary and annual bonus, • Salary sacrifice car scheme available to all employees, • Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service, • 2 Volunteering days per annum, • Private medical insurance, with employee paid cover, • Enhanced maternity, paternity and adoption leave, • Competitive pension scheme through salary sacrifice, • Life assurance at 4 x your annual salary, • Share save and share incentive schemes, • Employee rewards portal with many more benefits…, • Previous experience in a facilities position, • Passionate about customer service, facilities, and housebuilding, • Ability to work on your own and be part of a team, • Effective communicator with previous experience liaising with stakeholders at all levels, • Keen to develop yourself professionally and undergo appropriate training, • Eagerness to be involved in multiple projects and assist the team with ongoing larger scale projects, • Excellent communication skills, • Experience in Microsoft Office packages Regular office visits to support regional teams and conduct office compliance and housekeeping checks and audits * Work closely with office managers & building management to ensure our offices are fit for purpose * Work in partnership with the regional SHE teams to ensure a safe working environment by ensuring adherence to Vistry policies and procedures in all offices * Support the Facilities Manager and Head of Facilities as required * Ensure that all office service providers carry out their works to an acceptable standard, ensuring the effective resolution of any issues and completion of pre-planned works * Manage facilities projects and local works/contractors in assigned offices * Oversee all facilities related compliance, ensuring local documentation is completed accurately and required data is recorded centrally in line with agreed best practices * Ensure security processes and information at all offices are in place and fit for purpose (in and out of hours) * Gather all relevant data for group reporting requirements * Provide “Office Manager Role” at main office base * Work with key stakeholders to identify and implement best practices across all functions, tasks, and systems We build more than homes, we’re making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you’ll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we’re a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry. #LI-WS1

We are looking for a professional, outgoing and motivated individual to work as a Fleet Maintenance Advisor in our Head Office based in Exeter. You will be part of a small friendly team that is striving to offer the highest levels of support to the business. The role comprises responsibilities for monitoring the effective repair of our vehicle assets and requires high levels of administrative accuracy. What can we offer you? Free On-site gym Free On-site parking 30 days holiday, inclusive of bank holidays Contribution to Group Personal Pension Scheme Access to our Thrifty Savings platform, an employee discount scheme offering huge savings across multiple retailers Funded Summer and Christmas events Cycle to Work Scheme Discounted car hire rates About you Hardworking individual with the ability to work in a team and independently in a fast-paced environment Ability to show great attention to detail Excellent customer service and communication skills Basic knowledge on Microsoft products like word, excel and outlook. How will your days look? Liaising with suppliers, authorising repairs and ensuring vehicles are repaired to agreed timescales. Liaising with branches with regard to all aspects of vehicle maintenance Monitoring upcoming maintenance requirements Building and maintaining good working relationships with suppliers and Thrifty locations Be willing to undertake and perform any other duties as maybe reasonably required of them by their line manager or supervisor Complying with Company policies at all times This role is 37.5 hour per week contract, working Monday to Friday, between the hours of 8am and 6pm. Flexible start times are dependent on the teams requirements. About us We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. Such growth has brought increased career opportunities and security for each of our employees. As a family business, our people remain at the heart of everything we do. We offer short- and long-term rentals with a wide range of fleets: economy vehicles to family saloons, estate cars to 4x4s, and an extensive luxury collection, including our elite range and a wide-ranging commercial fleet. We operate in 88 rental locations across the UK, Scotland, and Northern Ireland. Our head office based in Exeter is where our accounts, human resources, insurance, fleet, and car sales departments are. In addition, we operate a central office in High Wycombe where the sales, call centre, and customer service departments are located. TPBN1_UKTJ

A leading retail company is seeking a Team Support Manager in Exeter.This role is responsible for leading operational tasks and supporting team performance, ensuring high standards in customer service and store presentation.The ideal candidate will demonstrate strong leadership skills, digital capab

Job Type: Full time We have an exciting opportunity for a Senior Quantity Surveyor to join our team within Vistry Cornwall South West, at our Exeter office. As our Senior Quantity Surveyor, you will be be responsible for the management and reporting of costs relating to latent/legacy defects and customer care works. Your focus is to control the costs of these works ensuring value for money and achieving the required standards and quality. This will also include procurement, subcontract management inclusive of administration of the contract, monthly payments, and final account settlement. Strong interpersonal skills are essential as you will be a key contact for our partners. We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. • Competitive basic salary and annual bonus, • Company car, car allowance or travel allowance, • Salary sacrifice car scheme available to all employees, • Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service, • 2 Volunteering days per annum, • Private medical insurance, with employee paid cover, • Enhanced maternity, paternity and adoption leave, • Competitive pension scheme through salary sacrifice, • Life assurance at 4 x your annual salary, • Share save and share incentive schemes, • Employee rewards portal with many more benefits…, • Behave in line with our company values – Integrity, Caring and Quality, • Experience of working within the Construction industry for a residential housing developer, • Excellent IT, analytical and communication skills, • Strong mathematical ability, • Ability to assess and analyse information, • Good business sense, • Good understanding of budget management, • Negotiating and networking skills, • Enthusiasm, • Flexibility, • Able to work within a busy team and under pressure, • Good team working skills, • Accurate with an eye for detail, • A methodical approach, • HND or higher qualification, • Professional membership of MCIOB or RICS preferable or working towards such qualification, • National House builder experience, • Different methods of construction i.e. Timber Frame, • COINs user experience, • Working closely with other departments, you will attend customer care and partner meetings to advise on all areas that may have a cost implication, • Attend partner meetings when appropriate, contract pre-start and subcontract package review meetings, • Receive initial tender information and assist in the preparation of the proposed tender lists and updating of procurement programmes, • Scope out and distribute design information packages and tender drawings, whilst preparing all tender documentation and letters including carrying out preliminary checks on subcontractors, • Preparing construction cost analysis, which includes analysis of quotations resulting from the tender enquiry, requesting additional and outstanding information as required, • Prepare stage payment schedules to assist in the financing of the works, • Carry out pre-order meetings including all necessary Health & Safety requirements, finalising a tender sum and agreeing a stage payment schedule for payment purposes before preparing all contract documentation and placing the order, • Place subcontractor orders, including interviews and checking references on selected subcontractors. You will then negotiate the contract sum within the budget, including finalising costs to cover all late variations, • Issue variation orders alongside providing cost advice on any major variations prior to issue. You will issue revised contract drawings to subcontractors, negotiating the cost of variations., • Collate and reconcile all costs resulting from subcontract works, variation orders, material order and preliminary / running costs. This will include providing monthly analysis of costs., • Check and arrange subcontractor payments, obtaining necessary authorisation for all elements of subcontractor works. You will agree final accounts with subcontractors, ensuring all works have been carried out as required and analysing costs to assist on future estimates, • Keep the RAMS schedule updated and issued to all relevant parties, • Provide cost advice to the Customer Service department to assist with the management of lower value instructions, • Contribute to the contra charge register, oversee notices / contentious contra charges with the Customer Care team and manage subcontractor retentions and releases in line with the contra charge register, • Defect liability – assist with ascertaining responsibility and the administering of notices, • Attend partner meetings, defect meetings and any applicable site meetings Join us in making Vistry. #LI-TP1

Job Type: Full time We have a fantastic opportunity for a Site Operative to join our team within Vistry Cornwall South West, at our Alphington site (EX2 8XP). As our Site Operative, you will support construction activities by performing manual labour tasks on-site. This includes carrying materials, assisting subcontractors, cleaning and maintaining work areas, and ensuring safety and compliance with site regulations. We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. • Competitive basic salary and annual bonus, • Salary sacrifice car scheme available to all employees, • Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service, • 2 Volunteering days per annum, • Private medical insurance, with employee paid cover, • Enhanced maternity, paternity and adoption leave, • Competitive pension scheme through salary sacrifice, • Life assurance at 4 x your annual salary, • Share save and share incentive schemes, • Employee rewards portal with many more benefits…, • Behave in line with our company values – Integrity, Caring and Quality, • CSCS Card, • Experience as a Labourer or trades person, • Able to demonstrate genuine interest in working in the construction industry, • Resourceful and capable of using own initiative, • Excellent time keeping and attendance record, • Able to work effectively and safely under pressure, • Able to always represent the Company professionally, • Attention to detail, • Able to multitask, • Customer focused, • Willing to travel to other sites on a regular basis, • Full UK Driving License, • Maths and English GCSE or equivalent, • One or more of the following trades:, • Carpentry, • Bricklaying, • Dry lining, • Plastering, • Painting & Decorating, • Tidy and prepare the site, disposing of debris and waste properly., • Follow safety procedures and report violations to Site Management., • Maintain a clean, safe site by properly storing materials and securing tools/equipment., • Report incidents and assist with site safety in line with group standards., • Erect and maintain safety signage and secure hazards at the end of the day., • Assist with loading/unloading and storing materials safely, minimizing loss or damage., • Check and receive material deliveries according to site requirements., • Maintain site tidiness and organization, ensuring compliance with housekeeping policies., • Assist with snagging and cleaning plots., • Secure building areas and report any security concerns to the Site Manager. Join us in making Vistry. #LI-TP1

Job Type: Full time We have a fantastic opportunity for a Planning Manager to join our team within Vistry Cornwall South West, at our Exeter office. As our Planning Manager, you will be reporting into the Head of Planning. As an integral part of the development process you will lead on all matters of planning from early site feasibility studies working with the land team to inform acquisition, through to overseeing the planning process and seeing the site through to delivery working with our delivery and production teams. We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. • Competitive basic salary and annual bonus, • Company car, car allowance or travel allowance, • Salary sacrifice car scheme available to all employees, • Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service, • 2 Volunteering days per annum, • Private medical insurance, with employee paid cover, • Enhanced maternity, paternity and adoption leave, • Competitive pension scheme through salary sacrifice, • Life assurance at 4 x your annual salary, • Share save and share incentive schemes, • Employee rewards portal with many more benefits…, • Behave in line with our company values – Integrity, Caring and Quality, • Architecture or Planning Degree or Degree in Design, such as, Urban Layout, Landscape, Architectural Technology or;, • Relevant experience in the industry., • Experience working within a residential house builder, • Knowledge or other design packages (photoshop, JPA designer, sketch-up), • Experience or people management and project leading., • Able to influence and persuade others to their point of view;, • Capable of implementing change and of using their initiative;, • Resilient, positive, confident and assertive but diplomatic;, • Strong mathematical ability;, • Able to manage and lead a team;, • A good communicator/listener;, • An awareness of the social and environmental impact of your work;, • Accurate with an eye for detail., • Capable of strategic vision, • Decision making/problem solving/multi-tasking, • Able to work under pressure, and accept criticism of work, • Behave in line with our values, • MRTPI qualified, • Achieved or working towards part 3 architect accreditation, • Achieved or working towards a BSc or an NVQ in Architectural Technology, • Membership of the (CIAT) Chartered Institute of Architectural Technologists or the RIBA, • Developing the planning strategy and leading with the management and co-ordination of a professional consultant team in the promotion of the sites., • Leading with stakeholder and LPA engagement., • Working with colleagues and partners to ensure that appropriate and viable developments are achieved and delivered at the earliest opportunity., • To undertake planning appraisals for these sites making recommendations to the board for investment., • To manage the planning elements of the existing sites as required., • Appoint and manage a consultant team to produce robust and timely planning applications to the appropriate planning authority., • Follow Vistry sign off procedures and gateways for Pre-Planning submission internal sign off and post planning handovers to wider teams., • Working alongside other members of the team to ensure that the proposals meet with the business plan., • Manage the submission of applications to an agreed programme., • Manage applications through the determination process leading with all stakeholder engagement., • Providing detailed handovers to the delivery team upon the successful planning determinations., • Identify and mitigate against risk and work with colleagues, partners, and stakeholders to manage risk pre-start of each phase., • When required, organise, lead/ attend and minute client and /or internal project meetings acting in a professional manner to positively represent Vistry., • Resolve problems in collaboration with the project teams and colleagues and share learning to champion continuous improvement and ensure successful delivery of schemes., • Promote and represent Vistry when appropriate to maximise development opportunities and the reputation of the company., • When required, assess new business opportunities, undertake feasibility work, and prepare ‘offer documentation’ as required., • Network with new and existing clients to identify opportunities to expand the business., • Comply with all Group’s policies including Health, Safety and Environmental policies. Join us in making Vistry. #LI-TP1

Job Type: Full time We have a new opportunity for an Adoptions Manager to join our team within Vistry Cornwall South West, at our Exeter office. As our Adoptions Manager, you will be responsible for the maintenance and timely and cost-efficient adoption of completed estate roads, sewers, pumping stations and public open spaces. You will work with the Engineering Manager to develop technical agreements during technical approval. Additionally, to engage and work with Build and Commercial teams towards the end of project development to ensure timely completion of works, sign-off and to reduce the occurrence of errors and barriers to adoption/hand-over. You will maintain the company, group and technical project bonds and sectional agreement trackers and report on outstanding bonds and overrun costs and timescales. We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. • Competitive basic salary and annual bonus, • Company car, car allowance or travel allowance, • Salary sacrifice car scheme available to all employees, • Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service, • 2 Volunteering days per annum, • Private medical insurance, with employee paid cover, • Enhanced maternity, paternity and adoption leave, • Competitive pension scheme through salary sacrifice, • Life assurance at 4 x your annual salary, • Share save and share incentive schemes, • Employee rewards portal with many more benefits…, • Behave in line with our company values – Integrity, Caring and Quality, • Relevant experience in a similar position with a recognised housing developer or Highway/Drainage Authority, • Experience/in-depth knowledge of estate road and sewer construction & inspection, • Understanding of Highway & Water Industry standards, • Computer literate with a good knowledge of AutoCAD, Excel and Word, • Accurate with an eye for detail, • Able to work under pressure and to deadlines, • An awareness of the impact of work on the business and residents of developments, • Sound commercial awareness, • Good negotiation skills, • Decision making/problem solving/multi-tasking, • Able to influence and persuade others to their point of view, • A good communicator/listener, • Team player able to communicate with internal and external stakeholders / colleagues, • A Civil Engineering related qualification i.e. Degree, HND or HNC, • Work with the Build & Commercial Departments to ensure a timely sign-off/handover for roads and sewers, • Whenever possible, attend sites during infrastructure works/activities and identify/record issues, monitor quality and provide positive feedback or raise concerns with the build team and/or contractors, • Ensure CCTV Surveys, As-Built Surveys, etc. are provided by the relevant supply chain and submitted for approval to the adoption authority or approved body., • Commission and/or provide responses to Road Safety Audits to achieve sign-off, • Liaise with the Engineering and Technical Managers to ensure that infrastructure agreements (S278, S38, S104, S185) and Deeds are in place to facilitate the timely sign-off of works., • Investigate barriers to adoption of Legacy Sites and explore and pursue solutions with adopting authorities, • Provide assistance and guidance to the Technical Department with respect to preparation of Adoption Plans, Deed Plans, Agreements and statutory processes inline with instruction form line manager, • Prepare and issue Highway H&S Files to adopting authorities, • Work with the Technical Managers to assist Managing external consultants to assist with adoptions as required including their performance and costs, • Assist with the development of pre-construction costs as instructed by line manager., • Cultivate and maintain good, professional and respected working relationships with all external adopting bodies including Highways Authorities, Water Authorities, Councils and Management Companies, • Liaise with Subcontractors and the Commercial Department with respect to completion of works, variations/new quotations, inspections and rectifying sub-standard works, • Keep up to date with utility works/installations as may be required to facilitate adoptions/handovers, • Arrange site inspections of infrastructure at the end of maintenance periods and identify and arrange all works required to achieve adoption, • Undertake regular Site Inspections of completed, unadopted developments and review Health and Safety implications, arranging any necessary remedial works through the Commercial Department, • Provide support to the commercial department in the procurement of MEP packages via input into enquiry, scopes, reviewing quotations, attending pre-order meetings, etc., • Familiarise yourself with the Contract requirements/Employer Requirements and Countryside partnerships utility design solutions, • Ensure any comments/queries on the utilities design are reviewed and coordinated with the infrastructure design for adoptable roads and sewers, • Support the Commercial department in reviewing payment applications, • Ensure the necessary certification is provided for all connections to obtain PC / completion including witnessing, • Ensure applications for all meters are made and installation managed to programme., • Manage the individual Project technical utility trackers, monitor on costs and variations, timescales and risk items, • Develop and implement a robust test and inspection regime for all stages Join us in making Vistry. #LI-TP1

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