ICT Systems Engineer
1 day ago
Exeter
ICT Systems Engineer JOB DESCRIPTION AND RESPONSIBILITIES: • As directed by the Technical Directors, • Install, configure and support all company supported Operating Systems, Software and Hardware., • Attend client sites to perform various aspects of computer services., • Always seen to be helpful when dealing with clients, and display professionalism and patience when offering advice and support, • Provide telephone, remote and on-site technical support., • To treat every customer’s setup as if it were your own and provide them with the best possible support we can offer, putting the customer first in every instance., • Installing new software (Applications, VMWare, Veeam, Microsoft Server platforms)., • Installing new hardware (servers, printers, computer workstations, laptops, switches, firewalls, network infrastructure etc)., • Providing general administration of customers systems, • Overseeing security of all customer’s systems., • Diagnosing and resolving network faults., • Provide limited training for customers on new equipment., • Planning future improvements for customer’s sites and setups., • Provide detailed and comprehensive job sheet recording in time management software., • Comply with company procedures., • Comply with company health & safety regulations. Experience: • Experience of Windows Server 2016/19/22/25,, • Experience of all Windows Operating Systems through to Windows 11., • Experience with Microsoft 365 Suite and Azure/AWS/Google., • Experience with managing and troubleshooting backup solutions, • Experience of Apple and Linux., • Experience of WiFi networking., • Experience of VOIP telephone systems, particularly 3CX., • Hardware installation, configuration and support., • WAN/LAN/VLAN installation and configuration., • TCP/IP and other protocol configuration., • Internet and security technologies., • Systems and database management., • Excellent communication skills., • Strong organisational skills with a methodical approach., • Must be able to take initiative and solve problems on your own (when appropriate)., • Good all-round IT literacy., • Good time management and the ability to complete work in a timely manner., • Approachable and friendly., • Tidy and presentable., • Takes ownership and responsibility for self and others., • Attention to detail., • Ability to effectively prioritise customer requirements., • Good communicator., • Methodical approach required with a clear audit trail., • Team player. ADDITIONAL REQUIREMENTS: A valid UK driving licence, be willing to use your own vehicle and insured for Business use SALARY AND BENEFITS: Based on 37.5 hour week – Monday to Friday 8:30am to 5:00pm £20,000 - £35,000 - basic salary depending on experience/qualifications, plus: • Use of corporate membership to leisure and gym at Exeter Golf and Country Club., • Part of Technical commission scheme., • Staff share scheme and dividends, • Team events and regular trips, • Training and Microsoft exams, • Overtime, including weekend work and out of hours calls., • Company laptop, • Pension