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  • Customer Service Manager
    Customer Service Manager
    27 days ago
    £31000–£35000 yearly
    Full-time
    Stanmore

    Job duties and Responsibilities: • Serve as the main point of contact for clients regarding service delivery., • Handle client inquiries, complaints, and feedback professionally and promptly., • Build and maintain strong client relationships to encourage repeat business and, • referrals., • Ensure cleaning services are compliant with health and safety regulations., • Conduct regular client check-ins and service reviews., • Ensure cleaning standards meet or exceed client expectations and agreed service, • levels., • Coordinate with cleaning staffs and operatives to resolve issues., • Carry out site visits to inspect service quality and adherence to specifications., • Liaise with cleaning staff, supervisors, and operations managers to relay client needs., • Support the scheduling of cleaning teams to ensure service coverage., • Provide customer service training to cleaning operatives if necessary., • Investigate service complaints and coordinate effective resolution., • Keep accurate logs of client issues, actions taken, and follow-up steps., • Report significant service issues to senior management., • Prepare and deliver regular customer satisfaction reports., • Track service delivery KPIs and report on performance metrics., • Assist with contract renewals and upselling additional services., • Identify opportunities to expand services for existing clients. Skills, Experience and Qualifications: • Ability to handle complaints, service queries, and client concerns calmly and, • efficiently., • Ensuring service requests are accurately documented and fulfilled to client, • expectations., • Able to respond effectively to changing customer needs and support service, • expansions, • Excellent verbal and written communication skills, • Ability to interact professionally with domestic and corporate clients., • Proven experience in relevant role., • Knowledge of health & safety regulations in retail., • A relevant bachelor’s or Master’s degree or diploma., • Familiarity with customer satisfaction tracking tools and quality assurance processes.

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  • Sales and Marketing
    Sales and Marketing
    2 months ago
    £400–£3000 monthly
    Full-time
    Watford

    !!!We are looking for a motivated and outgoing Sales and Marketing Representatives to join our team. In this role you will be responsible for engaging with potential customers, presenting company's services and products. This role is ideal for someone who enjoys face to face interaction, are persuasive, enjoys meeting new people, also thrives on meeting sales and marketing targets and comfortable working independently in the field. THIS POSITION REQUIRES: • EXCELLENT COMMUNICATION SKILLS, • PERSISTENCE, • POSITIVE ATTITUDE, • STRONG WORK ETHIC, • ABILITY TO WORK INDEPENDENTLY AND MANAGE TIME EFFECTIVELY, • MUST BE RELIABLE AND PUNCTUAL, • previous sales or customer service experience preferred but not required, • must be 18+ with a valid ID and the right to work KEY RESPONSIBILITIES: • Present product and service information clearly and confidently to potential customers, • Educate customers on pricing and benefits, • Understand customer needs and offer appropriate solutions, • Meet and exceed weekly sales targets, • Record customers information accurately, • Always maintain a professional and respectful manner, • Canvass designated areas to generate new leads COMPENSATION & BENEFITS: • Base pay plus uncapped commission per week, • Weekly bonuses and incentives, • Full training and on the job support IF YOU ARE PASSIONATE ABOUT SALES & MARKETING AND READY TO GROW YOUR CAREES WITH A COMPANY THAT VALUES PERFORMANCE AND TEMWORK , DON'T MISS IT, APPLY NOW!

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