IT Support Helpdesk
6 days ago
Fareham
Main Duties • Comply with company security policy to ensure data is protected from unauthorised access as per compliance rules., • Creation of both internal and external reports requiring a good working knowledge of MS Excel, • Build and carry out daily tasks to support our processes and contribute to process improvement and documentation., • Processing and submission systems – Responsibility for knowing the transaction and file processing procedures. Ensure all transactions and files are fully accounted for daily and maintain full and accurate records of processing and submission details., • Change & Incident Management – responsibility for understanding and supporting the Change and Incident process and procedure., • Support the testing and onboarding of customers across our product range., • Previous Customer Service experience and first line or second line support or helpdesk knowledge, • Strong technical mindset with a knack for troubleshooting, • Good time management, attention to detail, clear communication, and good interpersonal customer service skills, • Self-Motivated, a quick learner and multi-tasker with the ability to work independently and as a team., • Flexible in approach to work, • Experience working with Windows operating systems and Office 365., • Good English literacy and language skills, translating technical into plain English., • A trustworthy individual who is not afraid to ask for help if needed., • Confident decision-maker and able to demonstrate sound judgement., • Structured, organized, and comfortable handling the competing pressures of immediate queries alongside day-to-day tasks., • Desire and experience to improve processes and controls using your creative thinking., • Good analytical skills., • £26-28K - paid weekly, • Temp to Perm, • On site parking, • Pension, • Fully on-site role, • 36.5 hour working week – day shift