Are you a business? Hire head candidates in Portsmouth
Job description Company Description We are an independent accountancy firm, with a local client base that is supported by a small team. We are looking for a confident and experienced candidate to work alongside the team in our Southsea based office; this role will be supervised by an office manager and three directors, as well as having the responsibility for guiding and supporting our two apprentices. Job Description To analyse, prepare and submit VAT returns for a range of clients. To lead a payroll schedule, ensuring that deadlines are met efficiently. To provide a supervisory role to trainee staff including providing training where applicable. To work closely with management to meet client expectations. Desired Experience, Skill & Attributes Minimum of two years experience working in an accountancy practise is essential. Knowledge of VAT and confidence to work on calculations independently. Good understanding of Sage Payroll and Sage 50 Accounts. To be able to calculate holiday, SSP, SMP and other payroll workings. Strong organisational skills are a necessity. A confident and professional manner while working as part of a team. Qualifications AAT Level 4 Diploma desirable. Candidates who are studying AAT Level 4 and already hold AAT Level 3, will be considered. Benefits 35 hour week, finishing at 16:30 every day Office closure between Christmas and New Year Flexitime for infrequent, planned appointments Additional Information 28 days annual leave, including statutory holidays Monday to Friday office based working Start date to be discussed in interview Job Types: Full-time, Permanent Salary: £23,000.00-£26,000.00 per year Schedule: Monday to Friday Experience: Accounting: 2 years (required) Work authorisation: United Kingdom (required) Ability to Commute: Southsea (required) Work Location: In person
Duties: - Lead and manage a team of customer service representatives. - Set performance goals, provide coaching, and conduct performance evaluations. - Foster a culture of excellence and customer-centricity within the team. - Oversee the resolution of customer inquiries, complaints, and escalations in a timely and effective manner. Ensure that customers receive accurate and helpful information and assistance. - Develop and implement customer service strategies and initiatives to enhance overall customer satisfaction. - Implement best practices to improve efficiency and effectiveness. Provide training and development opportunities for customer service staff. - Ensure that the team is well-versed in relevant policies and procedures. - Monitor and report on key performance metrics related to customer service, such as response times, customer satisfaction scores, and resolution rates. - Take corrective actions as necessary to meet or exceed performance targets. - Ensure compliance with all relevant regulations and standards. - Conduct quality assurance assessments to maintain service quality. Requirements: - Should possess a combination of leadership. - Communication, problem-solving, and customer-centric skills to effectively manage. - Proven experience in customer service management. - Strong leadership and team management skills. - Knowledge of relevant software and technology used in customer service operations. - Commitment to delivering exceptional customer service.
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