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Email your CV to to apply. Platinum Travel Recruitment are working exclusively with a group travel specialist tour operator that offers a range of luxury group travel globally for clients. Due to growth now seeking an experienced Escorted Tours Group Travel Consultant to join their supportive and friendly team, hybrid working. Our clients brand focuses on curated bespoke European & Worldwide escorted group tours tailored to specific ethnic minority groups, covering both religious and leisure travel. Generous salary, bonus, Monday-Friday office hours, hybrid working, career development, travel perks, pension and many other benefits are on offer. Hindi, Urdu, Gujarati or Punjabi language skills are ideal but not essential for the Escorted Tours Group Travel Consultant role. We are seeking an experienced Escorted Tours Group Travel Consultant with a deep background in travel and group escorting. Each day won’t be the same, duties include: • DMC Liaison: Coordinating with local destination management companies., • Product Development: Formulating comprehensive group travel packages and escorted tours, including flights, accommodation, ground support and meals along with travel extras., • Group Itinerary Design: Developing end-to-end European and Worldwide group itineraries for launch to direct clients. From Asia to the Indian Ocean, you shall be offering excellent customer service from start to finish. Group Travel Consultant – Essential Requirements: • Travel industry experience is essential, with prior experience working with Asian-based or ethnic based travel groups is highly preferred., • DMC Contacts is ideal., • Happy to work hybrid basis – locations include Hertfordshire, North / West London and Middlesex., • Excellent communication skills., • Experience in logistics for group travel is imperative., • Hindi, Urdu, Gujarati or Punjabi language skills are ideal. Up to £45k + perks DOE Email your CV to to apply.

Senior Project Co-ordinator (Freight Forwarding) Purpose of the Position The Senior Project Co-ordinator is responsible for maximising profitability across job files while maintaining a high standard of customer service across import and export operations. The role ensures operational excellence, productivity, and customer satisfaction, while supporting overall business performance. Key Responsibilities The role requires ownership of day-to-day operational activities, commercial performance, and customer service across project and general forwarding shipments. Responsibilities include coordinating complex multimodal movements, managing suppliers and subcontractors, and ensuring shipments are completed efficiently and profitably. Key duties include: • Lead RFQs, RFIs, and tender submissions from clients and network partners., • Maximise profitability through supplier negotiation and cost control., • Manage multimodal transport operations including road, sea, air, warehousing, imports, exports, and out-of-gauge cargo., • Oversee shipments from order acceptance through file opening, booking, pick-up, transit, and final delivery., • Provide operational planning, scheduling, and service solutions., • Prepare ad hoc quotations and respond to customer enquiries., • Monitor urgent deliveries, customs clearance, and on-time cargo delivery., • Handle operational exceptions, irregularities, and corrective actions., • Complete operational job costing and maintain accurate system records., • Issue arrival notifications and provide track & trace updates., • Coordinate transit shipments and execute customer shipping instructions., • Manage customs subcontractors and evaluate supplier capability and performance., • Control temporary import/export files and supporting documentation., • Maintain standard operating procedures and full use of operational systems., • Support customer retention through consistent service excellence., • Provide forwarding and logistics support to the sales team. Requirements & Skills The successful candidate will have strong freight forwarding knowledge and a practical understanding of project cargo operations. Experience handling complex shipments across multiple transport modes is essential, with sector exposure in Oil & Gas, Mining, or Energy considered advantageous. Key requirements include: • Strong operational knowledge of air freight, logistics, and supply chain management., • Commercial awareness and ability to identify profitable solutions., • Good understanding of freight products, systems, and processes., • Strong communication and interpersonal skills., • Customer-focused and solutions-driven approach., • Ability to manage multiple priorities in a fast-paced environment., • Previous operational experience within freight forwarding or logistics., • International working experience preferred., • Fluent English, written and spoken.

Department: Retail Place of work: London Job Type: Full-time Job purpose: As a Client Advisor, you are passionate about the world of beauty and cosmetics and ready to become the custodian of the brand's valuable heritage and legacy, sharing the vision, values, and mission guiding the Client into the world of the Brand. You take responsibility for meeting your personal sales goals and you are driven to contribute to the success of the Store. You ensure an exceptional Client experience, placing the Client first and fostering valuable relationships. You foster brand loyalty and turn each Client's visit into an unforgettable luxury shopping experience. You are a reliable team player, providing continuous support to both your colleagues and management, while performing all tasks and responsibilities tied to your department. Responsibilities: • Consistently reach and exceed personal and store sales target, both on a monthly and annual basis, while elevating and assisting in business growth, • Implement business strategies following the guidance of the Store Manager, while staying informed about the performance of the Store, • Achieve and exceed personal KPI objectives by providing outstanding customer service and ensuring the highest standards of sales quality, • Deliver a superior customer service experience by surpassing their expectations, displaying in-depth knowledge of the products and Santa Maria Novella heritage and history, in accordance with the sales standards, • Take initiative to maximize all cross-selling opportunities by using every product range available in the store, • Place the Client first by fostering a welcoming atmosphere, offering friendly and professional assistance, and addressing all their needs and requests, • Collect valuable Client information using the Company's tools (CRM) to engage with them, establish relationships, and tailor future Client development opportunities, • Ensure outstanding Client satisfaction and outstanding Client service by implementing the "Brand Selling Ceremony", • Adopt and encourage the Omni Channel approach, • Develop and sustain extensive knowledge of the luxury beauty and cosmetic industry by staying updated on beauty trends and monitoring industry competitors, • Consistently work to stay current with information on product details, sales methods, Client Services, and Company guidelines and protocols, • Handle Client inquiries, issues, and returns with professionalism and effectiveness liaising with the store manager when necessary, • Collaborate and engage effectively with colleagues, promote open and constructive dialogue, to ensure a consistently outstanding experience and contribute to a positive work atmosphere, • Follow security procedures in the store to ensure safety of Client, staff and merchandise, • Assist in maintaining the presentation of all products in line with Santa Maria Novella's visual guidelines, • Assist in the daily management of the store by keeping the understock and stock room tidy and orderly, • Adhere to Company protocols for operational guidelines and stock management, including cash handling, inventory, logistics, and all primary reporting activities required by the head office, ensuring that Company policies and procedures are effectively implemented Qualifications: • At least 2/3 years of experience in sales field; luxury retail and/or beauty preferred, • Proficiency in English, any other languages is a plus, • Ability to work in a fast-paced and dynamic environment, • Demonstrated skill in establishing enduring relationships with both Client and colleagues, • Excellent written and verbal communication skills, • High level of flexibility and ability to problem solve, • Demonstrated capability to achieve and exceed both individual and store performance targets, • Team player with interested in actively collaborating with colleagues, • Familiarity with selling ceremony and Client journey/discovery process could be a plus, • Strong customer service skills, • Capability to work a flexible schedule according to business requirements, including evenings, weekends, and holidays Equal Opportunity Statement: The announcement is applied to both sexes, according to laws 903/77 and 125/91, and to people of all ages and all nationalities, according to legislative decrees 215/03 and 216/03. All data will be processed in compliance with Legislative Decree 196/2003 and GDPR EU 679/2016.

Gravitiq is a private equity-backed consumer brand group building and scaling health and beauty brands into omnichannel category leaders. Our portfolio spans cosmetics, supplements, medical devices and wellness products across Amazon, retail and DTC globally. We are now entering the next phase of growth, focused on building the operational infrastructure required to scale with greater predictability, control and resilience. This role is central to that transition. As Senior Operations Director, this role brings together Supply Chain, Product Development and Regulatory, Technology, and Customer Support into a single, high-performing system. You will translate ambitious growth plans into operational reality by building the structure, processes and capabilities required to support a multi-channel, international business. Working closely with Commercial, Brand and Finance, you will ensure plans are aligned, realistic and executable, improving how the business forecasts, prioritises and delivers. This is a hands-on leadership role. You will set direction while staying close to execution, identifying issues early, challenging assumptions and driving consistent delivery. We are looking for someone who has built operational foundations during scale, not just managed established systems. Key Responsibilities Operational Strategy and Execution: • Build scalable operating frameworks, planning rhythms and performance tracking to improve predictability and reduce firefighting, • Drive cross-functional alignment between Commercial, Brand and Operations to ensure plans are deliverable and targets are met, • Translate growth ambition into clear operational plans with strong execution discipline Supply Chain and Operations: • Own the end-to-end supply chain including sourcing, manufacturing, planning, logistics and inventory, • Improve forecast accuracy, product availability and working capital efficiency, • Lead supplier strategy to improve reliability, resilience and cost efficiency, • Ensure operational readiness for US retail and international expansion Product Development and Regulatory: • Oversee end-to-end product development and packaging delivery, • Improve timelines, predictability and execution discipline across NPD, • Embed cost and margin discipline into development decisions, • Build scalable regulatory and compliance frameworks across markets Technology, Data & AI: • Drive automation of internal systems, reducing manual processes and improving efficiency, • Lead practical implementation of AI across forecasting, customer support, reporting and workflows, • Build real-time brand and business dashboards across Amazon, DTC and retail, • Establish a single source of truth for data and improve reporting clarity, • Partner with Tech to improve systems, UX and adoption, • Embed a data-driven culture to support faster, better decision-making Customer Support and Experience: • Lead omnichannel customer support across Amazon, DTC, TikTok Shop and retail, • Set and enforce clear SLAs and service standards, • Champion the voice of the customer to drive cross-functional improvements Requirements: • Senior operational leadership experience within a high-growth consumer business, • Experience owning multiple operational functions across supply chain, product and customer operations, • Proven track record of building operational infrastructure during scale, • Strong financial understanding including margin, COGs and working capital, • Experience with retail environments, ideally in the US, • Comfortable operating in a founder-led, fast-paced environment

About epx Epx, formerly EP&T Global, is a global leader in building performance optimisation. Our EDGE platform powers energy and operational efficiency across real estate in 26 countries, helping reduce waste and improve outcomes. With bold growth ambitions, a customer-first mindset, and trusted expertise, we’re driving the transition to a net zero built environment - one building at a time. The Role: We are seeking to build a talent pool for a dynamic and customer-centric Customer Success Manager (CSM). CSMs are pivotal in driving account growth through strategic relationship management and solution expansion and we are looking for expressions of interest as we plan to grow our team. The ideal CSM will be a trusted advisor to our customers, deeply understanding their business needs and proactively identifying opportunities to enhance value through our platform. What You’ll Do: • Deliver Success: Ensure all contracted services are delivered smoothly and meet customer expectations., • Own the Relationship: Be the trusted point of contact, building strong stakeholder relationships and leading strategic customer engagements., • Drive Growth: Lead renewals, retention, and identify opportunities to expand account value through up-sell and cross-sell., • Enable Customers: Run onboarding and training to maximise platform adoption and customer confidence., • Collaborate Internally: Work cross-functionally to ensure seamless service delivery and champion the customer voice., • Share Insights: Work with the appointed Customer Delivery Analyst to coordinate reporting, present performance data, and provide feedback to improve outcomes., • Be the Expert: Develop deep expertise in the EDGE Industrial platform and its underlying IoT technologies. What We’re Looking For: • Proven experience in Customer Success, Account Management, or Client Services, ideally within SaaS, IoT, and/or property sectors., • Strong commercial acumen with a track record of growing customer accounts., • Excellent communication, presentation, and stakeholder management skills., • Ability to understand and explain technical concepts to non-technical audiences., • Experience working with transport, logistics, or industrial customers is a plus., • Comfortable working in a fast-paced, evolving environment with a high degree of autonomy. What We Offer: • Hybrid working conditions (3:2), • Competitive salary and benefits including Mental Health Leave, and Health insurance., • Career growth opportunities with senior leadership exposure, • Be part of the fast-growing prop-tech sector focused on sustainability Why epx? We embrace change, celebrate wins, and strive to make a positive impact every day. We value diversity and encourage applications from all backgrounds. Apply Now! Submit your CV and join us in creating a sustainable future.

We are an established commercial landlord launching a dedicated waste management and recycling division to support our property portfolio and commercial tenants. This is an exciting opportunity to join at an early stage and help build a scalable, service-led operation with strong long-term growth potential. We are seeking an experienced Commercial Waste Services Manager with a background in waste management, recycling or logistics to oversee the day-to-day running of operations and client accounts. Key Responsibilities • Coordinate drivers, subcontractors, and daily collection schedules., • Manage client accounts across our commercial property portfolio and external customers., • Prepare quotations, contracts, and service agreements., • Raise invoices and oversee accurate account administration., • Build strong relationships with tenants, suppliers, and commercial clients., • Support tender submissions and identify opportunities for business growth., • Ensure operations comply with UK waste and environmental regulations., • Resolve operational or service issues quickly and professionally. About You • Previous experience within the waste management, recycling or logistics, management sector., • Strong organisational and operational coordination skills., • Experience managing customer accounts, invoicing, and contracts., • Commercially minded with excellent communication skills., • Able to work independently and manage multiple priorities in a fast-paced environment., • Knowledge of UK waste compliance and Duty of Care requirements preferred. What We Offer • Opportunity to join a growing business at an early stage., • Long-term progression opportunities within a growing commercial group., • Entrepreneurial and supportive working environment., • Autonomy to help shape and develop the division.

About Us We are an international company who deliver end-to-end managed TV services to telecoms operators and ISPs — powering live TV, catch-up, VOD, and cloud gaming across set-top boxes, mobile, and web for some of the UK’s leading operators. Our latest consumer product has just launched in the UK and represents a major step in our direct-to-consumer ambitions. Uniquely within the Group, we operate both a managed service B2B model and a D2C business, selling directly to consumers through Amazon and eBay. We have big plans and this is just the beginning! Job Role This is a newly created position, built to raise the quality and responsiveness of customer and partner support across two channels: our B2B ISP operator partners, and our D2C customer base via Amazon and eBay. As Customer Experience Specialist, you sit between frontline support and our internal product, operations, and commercial teams. You own complex B2B escalations end-to-end, maintain structured support processes across our D2C channels, and keep a constant eye on service quality — monitoring CX metrics, flagging issues proactively, and acting as the voice of the customer by turning what you learn into clear, actionable input for the Product team. This role is deliberately broad. As we scale our brand portfolio and operator partnerships, the scope will grow with it. We want someone who brings structure and rigour to everything they touch — and who is energised, not unsettled, by a remit that evolves. We are known for retaining our people: average tenure exceeds 10 years. For the right person, this role is a genuine career platform — with the opportunity to grow within the UK business and, over time, across the wider Group. Key Responsibilities B2B - Telecoms & ISP Operator Support (Primary) • Act as the Level 2 escalation point for telecoms and ISP operator queries that cannot be resolved at frontline - owning each case from triage to closure, • Investigate technical and service issues in coordination with Product, QA, and Engineering; communicate clearly with partner ops contacts throughout, • Maintain structured records of all escalations, outcomes, and resolution times, • Identify recurring issues and feed them into the product and operations teams with clear documentation to drive upstream fixes, • Support onboarding of new operator partners and in-life service management as the business scales D2C - Amazon & eBay • Handle post-purchase customer enquiries, returns, and complaints escalated from Amazon and eBay marketplace platforms, • Monitor and actively manage seller account health: response rates, review scores, resolution centre cases, • Coordinate with hardware and logistics teams on fulfilment and returns issues, • Ensure all D2C SLAs are met consistently; flag risks early Qualifications & Experience: • 2-4 years in a customer support, technical support, or operations role - ideally within telecoms, consumer electronics, or a streaming/TV platform, • Proven ability to handle both B2B partner-facing and B2C consumer-facing support, whether in the same role or across consecutive ones, • Highly structured: you document everything, keep your tickets clean, and leave every process better than you found it, • Strong written and verbal communication - you can adjust your register between an ISP operations manager and a frustrated end consumer, • Comfortable with helpdesk tooling (Zendesk or equivalent) and standard productivity tools (Google Workspace, Notion, or similar), • Analytical: you use data to understand root causes, not just to report activity, • Calm under pressure, organised across multiple open cases, and clear-headed when priorities shift, • AI-fluent: you actively use AI tools in your day-to-day work - whether for drafting communications, synthesising feedback, building macros, or improving support workflows - and you look for opportunities to apply them practically rather than waiting to be told to Bonus Points • Experience with Amazon Seller Central, eBay Resolution Centre, Trustpilot, or other marketplace/reputation platforms, • Familiarity with IPTV, set-top box hardware, or managed TV/broadband services, • Experience working at or alongside an ISP, MVNO, or telco partner - including field or retail-facing roles transitioning to desk-based operations, • Experience running or contributing to structured user trials, beta programmes, or feedback collection initiatives Package and Location • Competitive base plus annual bonus, • BUPA private health insurance (including dental), • Pension contribution, • Transport support (nearly £100/month), • Access to our streaming device & gamepad + cloud gaming, • Tester access to major streaming services (Netflix, Disney+, and more), • Perkbox employee benefits, • Central London location - full-time, in-office

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges. The Operations Coordinator position is responsible quoting, routing, rating, monitoring and coordinating international shipments (air/ocean import/export) from pick-up through to delivery. Essential Job Functions • Deals directly with clients, customs and agents to ensure the quickest and best movement of cargo throughout the world., • Prepares documents necessary to complete export, import and customs clearance process, • Track and trace cargo as necessary to insure proper movement and delivery., • Proper and correct billing and cost information populated in TMF for accurate invoicing and job costing, • Communicate with customers regarding disposition of Freight (i.e. tracking & tracing, routing & dispatching, and rate quotations)., • Communicate & correspond with other Company branches and agents for customer satisfaction, and ensure excellent service execution., • Seek the most profitable mode of shipment yet meet customer’s requirement for the movement of freight., • KPI adherence – DNI / LNR / Cost accuracy / ROTP, • Ensure Compliance in line with company standers., • Other Duties as assigned. Education & Experience: • 2 years experience in freight operations, logistics, or a related field. Physical Duties & Requirements • Talking, hearing and using hands to operate a computer keyboard, mouse and other computer components, • Sitting for extended periods of time, • Walking within the warehouse and inspecting freight Other Skills & Abilities • Must possess strong working knowledge of all rules, regulations, governance and documentation preparations, as it pertains to both Imports and Exports., • Must have strong verbal and written communication skills., • The ability to work in a fast-paced environment., • Strong organizational skills are required, due to the high volume and demands of the position., • Strong knowledge of Microsoft word and excel., • Other duties as assigned. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Recruitment Agency Policy At Crane Worldwide Logistics we manage all hiring directly and do not accept unsolicited CVs or candidate profiles from recruitment agencies or search firms. Agencies must not contact our employees or managers directly with candidate details. Where recruitment support is required, we will engage trusted partners through a formal written agreement. Any CVs received without such an agreement will be treated as direct applications, and Crane Worldwide Logistics will not be liable for any associated placement fees. We appreciate your cooperation in respecting this policy.

Role Overview You will own the end-to-end governance of our marketplace, with full accountability for trust, safety, and compliance outcomes. You will build and scale mechanisms that detect, prevent, and eliminate bad actors, and ensure a high-quality, reliable experience for customers. This role requires strong judgment, deep dive into data, and the ability to translate complex regulatory and risk requirements into simple, scalable operational systems. This role is critical to achieving our ambition to be the most trusted and leading marketplace. You will define input and output metrics for marketplace health, identify gaps and failure modes, and drive continuous improvements through automated, enforceable solutions. You will be expected to operate at both strategy and execution levels, owning problems end-to-end and delivering measurable results. You will work closely with Business, Customer Service, Seller Support, Legal, and Product teams to build durable processes, enforce high standards, and continuously raise the bar for seller quality and customer trust. Key Responsibilities • Merchant Governance & Enforcement: Design and continuously refine policies for content safety, IP protection, and counterfeit goods while building a scalable, tiered enforcement framework (detection → action → appeal → feedback loop) with automation to proactively identify and remove bad actors., • Product Information Compliance: Establish and enforce listing governance standards (category accuracy, brand usage, content quality) through a dual-track system combining proactive audits (AI/manual) and reactive reporting to improve overall listing integrity and reduce downstream issues., • Fulfillment & Operational Integrity: Monitor and optimize delivery SLAs, logistics performance, abnormal order handling, and inventory health by partnering cross-functionally to ensure consistent on-time fulfillment and operational reliability., • Service Experience & Consumer Protection: Define, enforce, and optimize pre-sale and after-sales service standards, including response and resolution SLAs, while improving dispute handling processes in alignment with EU consumer protection regulations., • Pricing & Marketplace Fairness: Build and implement mechanisms to detect and prevent price gouging, fraudulent pricing behaviors, and manipulation tactics (e.g., low-price/high-shipping) through data-driven monitoring and automated interventions., • Transaction Risk & Abuse Prevention: Develop end-to-end risk control systems addressing fake orders, promotion abuse, and financial arbitrage while ensuring full compliance with GDPR and NIS2 data handling requirements., • Unified Merchant Governance Strategy: Create a comprehensive merchant governance framework including credit scoring, dynamic tiering, and differentiated incentives/penalties to improve seller quality, remove underperforming merchants, and drive ongoing compliance education. Requirements • Experience: 8+ years in e-commerce platform governance, risk, or merchant operations with at least 3 years of direct experience in the European market., • Regulatory Expertise: Deep understanding of EU regulations including DSA, GPSR, GDPR, and Consumer Protection Directives with the ability to translate legal requirements into operational policies., • System Building: Proven ability to independently design and scale end-to-end governance systems from policy definition to operational execution and continuous optimization., • Data & Analytics: Strong analytical capabilities with experience leveraging data to inform strategy, detect risks, and drive measurable improvements in marketplace quality., • Cross-Functional Leadership: Demonstrated ability to collaborate effectively with Product, Legal, Business, Customer Service, and Seller Support teams in complex, global environments., • Communication: Fluent English (written and spoken) with the ability to work seamlessly with European stakeholders and partners.

Manpower are currently seeking an interim Customer Collaboration Specialist – Supply Chain, to work with our global FMCG client Unilever, renowned for brands such as Dove, Sure, Persil, and Simple, to become an integral part of their fast-paced FMCG environment. The position is based at Kingston Upon Thames. This is a full-time temporary role for 12 Months, requiring 36.25 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to £44,625 per annum, pro rata, depending upon experience. The role currently offers a mix of remote and onsite working, subject to adjustment based on business requirements. JOB PURPOSE The Customer Collaboration Specialist is the supply chain face of Unilever to our customers. The ultimate goal of the role is to make Unilever the preferred supplier that our customers want to work with. Role holders are primarily responsible for working with our customers on forecasting & events to improve Unilever’s customer relationships through delivery of brilliant service levels, OSA & Forecast Accuracy. This role is geared towards focussing on the future, including planning of the mid-term promotion and events horizon (30 to 90 days) and range change planning (up to 12 months out), with some intervention in the immediate term where needed. Role holders are expected to use their knowledge of customer and Unilever supply chains to influence decision making on initiatives that add value to Unilever and the customers. RESPONSIBILITIES / KEY DELIVERABLES Operations & Systems Forecasting • Provide customer-specific insights & recommendations based on analysis & collaborative discussions (such as 30-60-90 forums) to positively influence the forecast accuracy & bias of promotional volumes within Unilever and with customers., • Owns the volume phasing of promotions, using data and insights to improve forecast accuracy and bias., • Owns inputs to short-term amendments to the forecast and is expected to align with relevant stakeholders on ability to fulfil., • Support in review of customer-specific baseline forecast, providing insights & recommendations to CAM, Demand Planning & customers. Order to Deliver • Provide information & input to customer execution teams to inform short-term decision-making process., • Management & planning of exceptional events (such as shippers, gifting, WIGIGs, range reviews, etc) to facilitate effective execution by O2D teams. Systems that a role holder would be expected to use or interpret includes but is not limited to – SAP, RTVA, PowerBI, MS Office, TPM, TPA, customer portals. Projects, Innovation & Capabilities • Leads small scale customer projects that help Unilever stand out vs other suppliers (knows as “podium plays” – i.e. they put Unilever on the podium. E.g helping a customer to test and launch a new system)., • Work with the Customer Innovation Leaders on larger scale customer projects to land with the customer in a joined up way., • Collaborate with customer to ensure correct set up of NPD, including master data, phasing, and first-order management., • Supports relevant internal and external stakeholders on technology, process or business changes., • Provides guidance and support to CD and other stakeholders on the feasibility and execution of initiatives. Continuous Improvement & Problem Solving • Review compliance with logistics trade terms and identify opportunities to improve with customers. This includes analysis of order patterns, load fill, volumes, full pallets, order amendments, etc., • Analysis of service / OSA losses to determine key trends & chronic problems, working with stakeholders to improve availability., • Identify savings opportunities and work with internal and external stakeholders on planning and execution., • Analysis of AGS results to create & execute of plans for future improvements with customers alongside other stakeholders., • Collaborates with third parties and internal stakeholders to influence the continuous improvement of reports, processes and ways of working pertinent to this role & its interfaces. External Communications & Relations • Act as the supply chain face of Unilever to our customers., • Understanding the needs of retail customers, be the voice of the customer internally and develop relationships with key customer contacts., • Lead communication to customer on service performance & incidents, proactive sharing of potential supply risks and associated mitigations., • Expected to visit customer offices and sites on a frequent basis (up to once per week) to develop face-to-face relationships and improved understanding of their issues and opportunities., • Build relationships to positively influence customer behaviour in line with Unilever’s operational & leadership expectations. Line Management & Coaching • Training & coaching for new CCS starters may be an expectation of this role., • This role may be expected to coach / educate CAMs on forecasting & supply chain fundamentals. WHAT YOU NEED TO SUCCEED Minimum Requirements • A customer-focused mindset, seeking to exceed their expectations where possible., • Willing and able to travel to meet customers., • Strong internal and external stakeholder management., • Excellent quantitative analytical skills., • Proficiency in English & Maths., • Strong communication and interpersonal skills, with ability to adapt style to influence stakeholders., • Strong problem-solving skills and an ability to think logically., • The ability to stay calm & focused in fast-paced, high-pressure situations., • Ability to manage time effectively, well organised, planning workload and being able to focus on future promotions and events rather than get distracted with the issues of today., • A proactive mindset, seeking to avoid problems before they arise., • Comfortable holding others to account and in having challenging conversations. Ideal Requirements • Advanced skillset in Microsoft Excel., • Experience working with retail customers., • Experience with SAP or other ERP software., • Experience working in logistics, planning or commercial roles., • An understanding of basic financial / commercial measures and how supply chain roles can influence them., • A solid grasp of supply chain fundamentals. KEY INTERACTIONS • Customer – Commercial & Supply contacts, • CD - Customer Account Managers & Customer Business Managers, • Customer Experience - Customer Execution Specialists, OFCLs, • Planning - Demand and Supply Planning Teams, • Customer Planners & Customer Experience Analysts, • Subject Matter Experts, • Logistics, • Pricing Teams

Regional Manager Location: London Salary: Up to £110,000 per annum, plus car and bonus Role: Permanent - Full Time We are looking for an exceptional Regional Manager to lead a high-profile, multi-site London operation. This is a business-critical leadership role with full responsibility for regional performance, commercial delivery, customer excellence, and people leadership across the region. Suited to a commercially driven leader who thrives in fast-paced environments, the successful Regional Manager will know how to build high-performing teams, drive continuous improvement, and deliver results. The successful Regional Manager will lead from the front, creating a culture of accountability, engagement, and operational excellence while identifying opportunities to support long-term growth and business performance. We’re looking for a leader who can balance strong commercial focus with a people-first approach. Key Responsibilities Strategic Leadership • Define and deliver the regional strategy aligned with wider business objectives, • Support growth initiatives and business improvement projects, • Influence key stakeholders and contribute to wider business planning, • Build a high-performance culture across the region Operational Management • Lead safe, compliant, and efficient multi-site operations, • Deliver against financial and performance targets, • Drive continuous improvement and service excellence, • Identify efficiencies across labour, assets, and regional processes, • Maintain full P&L accountability for the region People & Culture • Lead, coach, and develop high-performing teams, • Drive engagement, accountability, and strong leadership behaviours, • Support succession planning and colleague development, • Promote a collaborative and inclusive working culture Customer Excellence • Deliver exceptional service standards across the region, • Build strong customer and stakeholder relationships, • Support customer retention through reliable service delivery, • Ensure key KPIs and performance targets are consistently achieved Commercial Performance • Support regional growth and business development opportunities, • Drive profitability through strong commercial decision-making, • Identify opportunities to improve regional effectiveness and long-term performance, • Work collaboratively with wider business functions to achieve strategic goals What We’re Looking For • Proven experience leading large, operationally complex environments, • Strong commercial and financial acumen with P&L responsibility, • Senior leadership experience across operational, commercial, and people functions, • A track record of building high-performing teams and driving results, • Strong stakeholder management and influencing skills, • Experience leading business improvement and change initiatives, • Degree-level education or equivalent experience preferred Why Join? This is an opportunity for an ambitious Regional Manager to step into a visible and influential leadership role within a fast-paced and evolving organisation. You’ll have the autonomy to shape regional strategy, lead large-scale teams, and drive meaningful business performance across a complex operation. For a commercially focused leader, this role offers genuine scope to make an impact and further develop within a senior leadership environment. About Us This Regional Manager opportunity is managed by McCarthy Recruitment, a specialist, award‑winning recruitment consultancy supporting senior appointments across operational, logistics and leadership functions. Start your journey today. Apply now or find us online: · Web: McCarthy Recruitment · LinkedIn: McCarthy Recruitment · Facebook: McCarthyRecruitment · Instagram: McCarthyrecruitment The Legal Bit: We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. By applying for this role, you are explicitly consenting for McCarthy Recruitment to hold and process your data in compliance with the General Data Protection Regulations. And your details will be added to our holding database. We process certain personal information about you for our legitimate business interests to identify and contact suitable candidates about positions that may be relevant to them. Details are set out in our privacy policy at privacy. If you wish to exercise your right to access, erase or restrict the processing of your data please contact us at the office and we will respond to your query.

Our client, a luxury fabric and cloth brand, is seeking an experienced and highly organised Operations Coordinator to join their London head office on a permanent basis. This is an exciting opportunity for someone with experience within textiles, interiors, luxury goods, or a product-led business who thrives in a fast-paced environment and enjoys working across operations, logistics, systems, customer service, and commercial support. The successful candidate will play a key role in ensuring the smooth day-to-day running of the business, working closely with internal teams, international partners, suppliers, customers, and external stakeholders across the UK, Europe, and the US. Key Responsibilities • Coordinate and support operational processes across the business, ensuring workflows are managed efficiently and proactively., • Act as a key liaison between internal departments, external partners, suppliers, and global stakeholders., • Develop a strong understanding of business systems, operational procedures, and internal processes to support effective day-to-day operations and decision-making., • Produce regular sales, operational, and performance reports for senior management., • Prepare royalty reporting and support relationships with external design partners., • Monitor and track annual targets across territories and showroom locations., • Analyse collection performance, sales trends, and order conversion data to support commercial decision-making., • Support and maintain integrations between the company website, ERP system, and third-party platforms., • Liaise with developers and external service providers to troubleshoot issues and support operational improvements., • Manage inbound stock deliveries and oversee allocation against outstanding customer orders., • Monitor stock levels across products and sampling inventory to ensure availability and operational efficiency., • Implement pricing updates across collections while maintaining margin consistency., • Oversee order processing across the UK, Europe, the US, and selected international regions, ensuring accuracy, efficiency, and a high level of customer service., • Provide exceptional customer service support to UK, European, and US customers, responding to enquiries professionally and efficiently across orders, deliveries, product information, and operational queries., • Build strong relationships with customers, suppliers, and trade partners, ensuring a premium client experience at all times., • Support trade account setup and approval processes., • Coordinate internal scheduling, including holidays, remote working, and team calendars., • Provide cross-functional support across departments during periods of absence or peak trading periods., • Assist accounts and operational teams with administrative support where required., • Previous experience within operations, customer service, logistics, sales support, or business administration, ideally within luxury, textiles, interiors, fashion, or a creative product-led business., • Proven experience supporting UK and international customers, ideally across European and US markets., • Exceptional organisational skills with strong attention to detail and the ability to manage multiple priorities simultaneously., • Strong Microsoft Office skills, particularly Excel, with confidence working across reporting and operational systems., • Experience using ERP systems, ecommerce platforms, or integrated business systems would be highly advantageous., • Excellent communication and interpersonal skills, with the ability to build strong relationships internally and externally., • A proactive, solutions-focused, and adaptable approach to work., • Strong problem-solving skills and the ability to work effectively under pressure in a fast-paced environment., • Commercially aware with a customer-first mindset and a passion for delivering a high standard of service., • Able to work independently while collaborating effectively within a team environment., • A background or qualification in textiles, design, merchandising, business, or a related field would be advantageous.

Are you passionate about delivering exceptional customer experiences both in-store and online? Do you love working with a dynamic team in a fast-paced, fashion-forward environment? Skinnydip London is looking for a Store & Customer Service Representative to join us at our Camden location - 15 hours per week. About the Role This hybrid role blends the best of retail and customer service, offering you the chance to become an expert in our products while providing top-tier support to our customers across multiple platforms. Responsibilities • Delivering outstanding customer service in-store and online, ensuring every customer interaction is memorable, • Providing knowledgeable, honest, and tailored product advice to help customers find exactly what they need, • Maintaining high visual merchandising and store standards to create an inviting shopping environment, • Managing stock efficiently: receiving deliveries, processing returns/refunds, and rotating inventory, • Handling sales transactions confidently and accurately on the till, • Assisting customers via email and live chat, resolving queries related to orders, refunds, and logistics, • Keeping up-to-date with Skinnydip’s latest products, promotions, and brand news, • Supporting the wider team with store cleanliness, merchandising, and daily operations, • Navigating multiple IT systems with ease to provide smooth service Qualifications • A warm, approachable, and friendly personality who loves helping people, • A genuine passion for delivering exceptional customer experiences, • A proactive team player who is eager to learn and embrace new challenges, • Confidence in communicating clearly and professionally, both verbally and in writing, • Strong organizational skills and the ability to make quick decisions in a fast-paced environment, • Flexibility to work varied shifts, including weekends, as part of a 30-hour weekly schedule, • A real enthusiasm for the Skinnydip brand and products Location: Camden Store & Skinnydip London Office (Hybrid) Hours: 15 hours per week, flexible shifts How to apply Please send your CV to: , We can’t wait to meet you!

About us Dune London is the leading affordable luxury footwear and accessories brand in the UK, with broad distribution across both the UK and internationally. It has 50 stores in the UK and over 100 in 25 countries around the world. The company is entering a period of sustained growth both through expansion of sales on its online channels and through third party partners both in the UK and globally. Celebrating over 30 years in the industry, the Dune group has built an enviable position as the specialist in quality fashion footwear and accessories which has given it a unique position at the high end of the high street. About the role We are looking for a highly organised and detail-oriented professional to provide accurate, timely, and professional operational support to our Global Wholesale team. In this role, you will enable the Wholesale Operations Managers (US & ROW) to deliver end-to-end operational excellence across all markets. You will play a key part in executing core activities across order management, go-to-market setup, partner operations, and data accuracy, ensuring strong process discipline, consistent service delivery, and revenue protection. This position is essential in supporting the scale and efficiency of global wholesale operations, driving workload execution, maintaining data integrity, and enabling seamless cross-functional collaboration. About you • Helpful, reliable and customer-focused, • Eager to learn and develop wholesale operations expertise, • Organised, adaptable and calm under pressure, • Collaborative team player with a continuous-improvement mindset RESPONSIBILITIES: • Act as first-line support for wholesale partner operational queries, managing responses in line with agreed SLAs., • Execute order processing, maintenance and updates in line with direction from the Wholesale Operations Managers, ensuring full accuracy and data integrity across the orderbook., • Implement order amendments, cancellations and updates following manager approval, ensuring all changes are accurately reflected and communicated., • Support seasonal go-to-market readiness across US and ROW markets, executing setup across platforms such as NuORDER alongside the Wholesale Operations Managers., • Maintain tracking of debit notes, chargebacks and disputes, supporting investigation and escalating issues to the relevant Wholesale Operations Manager., • Prepare and maintain accurate operational data and reporting inputs to support performance tracking., • Maintain and update SOPs and process documentation, ensuring alignment with US and ROW operational requirements., • Proactively identify inefficiencies or recurring issues and raise improvement opportunities., • Collaborate closely with Sales, Logistics/DC, Finance, Buying and Merchandising teams. Market-Specific Operational Support • Support US operations with EDI and vendor portal activities including data validation, document tracking and compliance checks under guidance of the US Wholesale Operations Manager., • Support ROW operations with distributor coordination, documentation and region-specific order requirements under guidance of the ROW Wholesale Operations Manager., • Assist in maintaining compliance with retailer and regional requirements across both US and ROW markets. EXPERIENCE / SKILLS REQUIRED: • Experience in a wholesale, operations or coordination role, • Strong attention to detail and organisational skills, • Confident Excel skills and ability to manage data accurately, • Clear written and verbal communication skills, • Exposure to NuORDER or B2B wholesale platforms, • Understanding of order-to-cash processes, • Experience working with logistics, DCs or retail systems About the perks • Blended working – spreading your time across our office and remote working, • Sustainable office in bustling West London (near Westfield), • Friendly and open culture with flat structures allowing plenty of opportunity for development., • Company growth and opportunity; Dune is evolving all the time, • Open-minded company, welcoming thoughts and ideas to be shared, • Working with charitable organisations to help raise funds and give something back. Our current charity partner is Mental Health UK., • 60% employee discount on Dune products – what’s not to love!, • 25 days holiday (plus the bank holidays), • Cycle2work, • Company pension scheme, • Life assurance for all team members, • We look after our people, • 3.00 p.m. finish every pay day Friday!, • Team socials and drinks – we like to have fun!, • Access to our employee assistance programme, retailTRUST, who provide loads of resources to support with wellbeing and personal development offer free counselling legal advice and financial guidance., • Our own Wellbeing Allies – there to talk when you need them. What happens next? We will take a good look at your application and if we don’t feel we are right for you, we’ll make sure we let you know but sadly we are not able to give tailored feedback. If we are excited to find out more about you, we will give you a call and arrange to talk. A few things that might help: • Research the brand, the role, your interviewer on LinkedIn; browse our website; and visit a store if you can, • Make sure you have plenty of examples to show off all your amazing skills and experience relevant to this role

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges. The Operations Coordinator manages all aspects of domestic and cross-border shipments, including documentation, routing, and carrier coordination. It requires negotiating competitive freight rates, auditing invoices, and ensuring compliance with regulatory standards. Daily responsibilities include collaborating with customs brokers, supporting sales with accurate quotes, and resolving shipping issues to maintain high customer satisfaction. Building strong relationships with carriers, internal teams, and clients is essential, along with contributing to cost-saving and process improvement initiatives. This role Schedule will be : 4 days on, 4 days off, working from 7 AM to 7 PM. Key Responsibilities: Documentation & Compliance: • Generate and review airline bills, motor carrier bills of lading (BOL), export/import declarations, NAFTA/USMCA forms, and other domestic paperwork., • Maintain accurate records to meet corporate standards and regulatory requirements. Shipment Routing & Optimisation: • Select the optimal mode of transport (ground, air, courier) for all U.S. and cross-border Canadian shipments., • Analyse cost-time trade-offs to balance service levels with budget objectives. Rate Negotiation & Carrier Management: • Negotiate competitive rates and service agreements with motor carriers, freight forwarders, and couriers (e.g., UPS, DHL, FedEx)., • Monitor carrier performance and recommend partnerships that drive cost savings and reliability. Brokerage Coordination: • Liaise daily with customs brokers to provide import documentation, track entries, and expedite clearance for inbound shipments., • Troubleshoot and resolve brokerage issues to avoid delays or penalties. Sales Support & Quoting: • Partner with domestic sales to gather weight/dimension data, prepare accurate freight quotes, and recommend the most economical carriers., • Empower sales teams with timely shipping insights and potential cost-saving strategies. Freight Bill Auditing: • Audit domestic freight invoices for accuracy, identify billing discrepancies, and liaise with carriers to dispute or adjust charges., • Track audit outcomes and contribute to ongoing cost-control initiatives. Customer Service & Issue Resolution: • Act as the primary point of contact for client inquiries and shipment status updates., • Investigate service failures or complaints, propose corrective actions, and follow through to client satisfaction. Relationship Management: • Build and maintain strong, trust-based relationships with internal teams and external partners., • Consistently deliver exceptional service to strengthen customer loyalty. Other Duties: • Undertake special projects and continuous-improvement initiatives as assigned by management. Skills & Abilities: • Excellent verbal and written communication skills; intuitive listening and problem-solving abilities., • Proven capacity to work under pressure in fast-paced environments and manage multiple priorities., • Strong analytical mind with meticulous attention to detail., • Proficient in TMS/ERP systems and the Microsoft Office suite., • Client-focused, proactive attitude with a proven record of delivering service excellence., • Quick learner with excellent memory recall of operational data, rates, and carrier guidelines. Education & Experience: • 2 years experience in freight operations, logistics, or a related field., • Practical experience with motor carriers, freight forwarders, or express couriers. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Recruitment Agency Policy At Crane Worldwide3 Logistics we manage all hiring directly and do not accept unsolicited CVs or candidate profiles from recruitment agencies or search firms. Agencies must not contact our employees or managers directly with candidate details. Where recruitment support is required, we will engage trusted partners from our PSL through a formal written agreement. Any CVs received without such an agreement will not be liable for any associated placement fees. We appreciate your cooperation in respecting this policy.

Manpower are currently seeking an interim Stock Availability Specialist to work with our global FMCG client Unilever, renowned for brands such as Dove, Sure, Persil, and Simple, and become an integral part of their fast-paced FMCG environment. The position is based in Kingston upon Thames, Surrey. This is a full-time temporary role to start ASAP and to run for 12 months, requiring 36.25 hours per week, Monday to Friday. Compensation for this role is competitive. The role currently offers a mix of remote and onsite working, subject to adjustment based on business requirements. This role is to ensure the effective management and supply of all SKUs within a designated business group. This role works closely with the business group planning team, sales, and order fulfilment to ensure that forecasted quantities are supplied in alignment with the phased forecast. The Stock Availability Specialist plays a critical role in coordinating supply chain activities to optimize inventory levels, minimize stockouts, and maximize service levels for customers. The Stock Availability Specialist proactively engages in order fulfilment activities, collaborating with the order fulfilment team to address demand changes and ensure timely deliveries. Additionally, this role identifies and implements process improvement opportunities to enhance the efficiency of stock management and overall supply chain performance. By ensuring product availability, the specialist supports business goals and contributes to an exceptional customer experience. RESPONSIBILITIES / KEY DELIVERABLES Operations & Systems Stock Availability Specialists typically operate on a 0-14 day horizon. S&OP • The Stock Availability Specialists work closely with planners to understand inventory levels and stock locations for SKUs in their, • Active involvement in governance of AATP system. Responsible for working with CSP & Planning to determine business rules for their, • The SAS is responsible for communicating decisions on business rules to relevant stakeholders in the business, and for transacting these rules in the, • Communicate 0-14 day supply risks to relevant stakeholders in CD and supply, • Point of contact for third parties (such as Elida) to administer business constraints in Unilever’s ERP systems, and to communicate this to relevant supply chain stakeholders in Unilever as required by service level, • Upload reason codes for service losses into AATP Order to Deliver • Short-term decision maker on whether to override AATP business rules for live The SAS will use business insights and inventory / warehouse / demand data to make decisions on whether to release stock to an order or short a customer., • Responsible for running the Back Office Process (BOP) runs three times per day to ensure AATP information is live and contemporary. Systems that a role holder would be expected to use or interpret includes but is not limited to – SAP, , PowerBI, MS Office, AATP. Continuous Improvement & Problem Solving • Expected to review service loss reason code allocation from planning and to hold them to account on accuracy of these allocations, such that accurate information is fed into continuous improvement, • Work with CD and Supply Chain colleagues to tackle repeat service problems for which they get, • Proactively communicate with CESs to ensure that AATP business rules are properly integrated with customer ordering behaviours, and to push for resolutions whereby this is not the, • Continuously monitor KPIs such as stock availability rate and order cycle time to identify areas for improvement. Third Party Communications & Relations • Liaise regularly with planning, sales, and order fulfilment teams to ensure alignment on stock availability and demand, • Maintain open lines of communication with planning and sales partners to ensure timely replenishment and mitigate, • Engage with the customer service team to address stock-related issues that affect customer orders and satisfaction., • Provide regular updates to relevant stakeholders on inventory performance and improvement Point of contact for third parties to ensure that their business supply decisions are understood and managed as per TSA, maintaining the right level of confidentiality as per SLA. Line Management & Coaching • Training & coaching for new SAS starters may be an expectation of this, • This role may be expected to coach / educate others on AATP Minimum Requirements • Strong internal and external stakeholder, • Excellent quantitative analytical, • Strong communication and interpersonal skills, with ability to adapt style to influence, • Strong problem-solving skills and an ability to think, • The ability to stay calm & focused in fast-paced, high-pressure, • Ability to manage time effectively and to plan, • A proactive mindset, seeking to avoid problems before they, • Comfortable holding others to account and in having challenging, • Willing and able to travel to meet, • A customer-focused mindset, seeking to exceed their expectations where Ideal Requirements • Advanced skillset in Microsoft, • Experience working with retail, • Experience with SAP or other ERP, • Experience working in logistics, planning or commercial, • An understanding of basic financial / commercial measures and how supply chain roles can influence, • A solid grasp of supply chain

About To My Ships To My Ships is a London-based personal care brand grounded in the belief that the everyday can be elevated through restraint, intelligence, and care. Our range spans deodorant, body cleansers, and fine fragrance, each formulated with high-quality, responsibly sourced ingredients and designed within a refillable system. Since launching in September 2024, we have built a considered presence across digital or online and wholesale channels. As we enter our next phase of growth, the integrity and resilience of our supply chain and operations will be critical to how we scale. We are building the foundations for long-term, disciplined growth, and are seeking someone to lead this work with clarity and ownership. The Role This is a pivotal, end-to-end role responsible for how our products are made, moved, and delivered. As Supply Chain & Operations Lead, you will own the systems, partners, and processes that underpin the business, ensuring they are robust today and scalable for tomorrow. You will work closely with the founders, product development, and commercial teams to align supply with demand, support launches, and maintain a consistent, high-quality customer and partner experience. There is no rigid playbook. You will define and build the function, making considered decisions that balance quality, cost, speed, and brand integrity. Key Responsibilities Production & Supplier Management • Build and manage relationships with suppliers and manufacturers across the UK and EU, • Source and evaluate new suppliers, supporting the development of a resilient and flexible supply network, • Lead production planning and scheduling to meet demand and support on-time product launches, • Drive quality and compliance standards with partners, ensuring products meet all regulatory and brand requirements Logistics & Fulfilment • Coordinate and manage wholesale order fulfilment, ensuring timely and accurate delivery to partners, • Oversee warehouse operations and third-party logistics partners to maintain service levels and accuracy, • Design and evolve the logistics and warehousing network as the business scales, • Identify and resolve bottlenecks across the logistics chain, particularly as we expand into new markets Inventory & Demand Planning • Develop and maintain inventory management processes to ensure optimal stock levels, minimising waste and stockouts, • Build and refine demand forecasting in collaboration with commercial teams to inform purchasing and production decisions, • Track and report on key supply chain metrics, translating insight into clear operational actions Operations & Process Development • Design and implement scalable processes and systems that support growth across all channels, • Evaluate and introduce tools, systems, and partners that improve operational efficiency and visibility, • Identify cost efficiencies while maintaining quality, service, and brand standards, • Support customer service operations in the near term, ensuring a seamless end-to-end experience Who You Are • 3 to 5 years’ experience in supply chain, operations, or a closely related field, • Comfortable owning the full supply chain, from production through to fulfilment and inventory management, • Experience within consumer goods, personal care, beauty, or luxury is advantageous, • Commercially aware, with an understanding of how operational decisions impact growth and performance, • Highly detail-oriented and numerate, with a preference for using data to inform decisions, • A proactive problem-solver who takes ownership and follows through, • Comfortable working in a fast-moving, evolving environment with a high degree of autonomy, • Clear and confident communicator, able to manage both supplier relationships and internal stakeholders, • Aligned with the values and ambition of To My Ships A Note on the Role This is an opportunity to build the operational backbone of a growing brand. You will have visibility across the business and ownership of a function that is central to how we scale. The role offers both responsibility and room to shape. For the right person, it is a chance to define how a modern, considered brand operates and functions with excellence and efficiency. What We Offer • Ownership and autonomy from the outset, with direct access to, and daily collaboration with the founding team, • The opportunity to build and lead the supply chain function end-to-end, • A collaborative and ambitious team environment, • Competitive remuneration, commensurate with experience, • A role that grows as the business scales How to Apply Please send your CV along with a short note outlining why this role appeals to you. We review every application personally and look forward to hearing from individuals who are excited by the opportunity to build with us. To My Ships is committed to fostering an inclusive and respectful workplace. We welcome applications from individuals of all backgrounds and experiences.

Intelligently Moving Your World XPENG is a leading technology company focused on designing, developing, manufacturing, and marketing intelligent mobility solutions, including electric vehicles (EVs), electric vertical take-off and landing (eVTOL) aircraft, and robotics. We aim to create a thoughtful and empathetic future for mobility that enhances driving experience. Headquartered in Guangzhou, China, XPENG has regional offices in Beijing, Shanghai, Shenzhen, Silicon Valley, and San Diego, and in 2021, we established our European headquarters in Amsterdam, along with offices in Copenhagen, Munich, Oslo, and Stockholm. Our passionate and diverse team, with expertise in technology, finance, and the automotive industry, spans hubs in China, the US, and Europe. Together, we are forging our international presence as pioneers in the future of mobility. Why should you be part of our success story? XPENG Inc.'s American Depositary Shares (ADSs) have been listed on the New York Stock Exchange (NYSE) under the symbol 'XPEV' since August 27, 2020, and on the Stock Exchange of Hong Kong Limited (SEHK) under the symbol '9868.HK' since July 7, 2021. In 2023, XPENG further strengthened its growth trajectory with a $724 million strategic investment from Volkswagen, solidifying its position in the global market. There has never been a more exciting time to join XPENG — a leader in smart electric vehicles and sustainable mobility solutions. Position: Customer Experience Manager - UK Key Responsibilities Customer Voice & Problem Resolution • Mandate to lead the full Voice of the Customer (VOC) program, aggregating and analyzing customer insights across multiple channels (call centers, social media, surveys, retail, partners, and direct feedback)., • Proactively identify pain points and trends, prioritizing high-impact issues that require escalation and resolution., • Ensure closed-loop resolution by coordinating cross-functional actions with HQ, regional teams, and key business lines (Sales, After-Sales, Product, Digital, PR, and Technical)., • Drive improvements in issue response time and accountability across departments., • Ticket system monitor the local ticket system to collect, track, and manage customer feedback and complaints. Categorize tickets into key areas:, • Product Quality, • Service & After-Sales, • Delivery & Logistics, • Technical Support, • General Customer Experience, • Assign priorities based on urgency and impact., • Enable cross-team collaboration with clear ownership. Cross-Functional Leadership & 360° Approach • Act as the internal project manager, securing cross-functional collaboration by ensuring all departments contribute to a seamless customer journey., • Work closely with Sales, After-Sales, Product, Retail, Technical, PR, and Digital teams to eliminate process silos and optimize customer interactions across touchpoints., • Connect the dots between different customer-facing and backend teams to enhance the end-to-end customer experience., • Prioritize and drive key customer initiatives, ensuring that improvements are implemented across all areas. Retail Network Development & Hiring Standards (optional) • Lead the development and implementation of a customer-focused retail strategy, ensuring partners, dealers, and agents align with the brand’s customer experience standards., • Oversee Assessment Centers for hiring, defining best practices for onboarding new customer-facing employees across retail and call centers., • Work with HR and Training teams to define key CX competencies for hiring and performance management. Experience Measurement & Reporting • Own customer experience KPIs (e.g., NPS, CSI, customer retention), providing data-driven insights to national and global leadership., • Establish clear reporting mechanisms to track progress, identify challenges, and recommend strategic actions, • Develop and maintain dashboards that provide real-time visibility into customer satisfaction and pain points. Continuous Improvement & CX Innovation • Drive process optimizations, system enhancements, and new initiatives to improve customer experience efficiency., • Explore innovative tools/digital solutions to enhance engagement and satisfaction., • Foster a culture of continuous improvement, ensuring CX remains a top priority. Requirements and skills • Experience:, • Experience in VOC management, or cross-functional coordination roles., • Proven ability to collaborate with technical, operational, and business teams., • Experience in automotive, tech, or consumer-facing industries is a plus., • Skills:, • Proficiency in AI-driven tools., • Strong analytical skills to interpret VOC data and prioritize actions., • Excellent communication and stakeholder management skills., • Fluency in English and Danish., • Mindset: Proactive and passionate about customer-centric innovation. Next steps: To comply with GDPR, we can’t process your personal data without your given consent. Therefore, please apply directly via LinkedIn portal so that our team can proceed further. As part of our application process, certain positions at our company require a pre-employment screening to ensure the reliability and integrity of our employees. This screening is a standard procedure and may include components such as a Criminal Background Check from your current or previous country of residence over the past five years. Additionally, the process may involve an integrity questionnaire, verification of identification, diplomas, work experience, and consultation of the central insolvency register. We appreciate your understanding and cooperation in this important matter, as it helps us maintain the high standards expected by our team. Our Commitment to Diversity and Inclusion: At XPENG, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, disability status or other applicable legally protected characteristics.

Company Description House of Decant is a destination for discerning drink lovers — offering a carefully curated selection of premium spirits, wines, and other exceptional drinks through our e-commerce platform. We believe that discovering and enjoying great drinks should feel effortless, elevated, and personal The Operations Coordinator / Buyer’s Assistant supports the day-to-day operational execution of House of Decant’s inventory, product listings, and supplier activity. This role focuses on accurate execution, coordination, and follow-through across inventory, systems, and logistics. The role works closely with buying, warehouse, and customer service teams to ensure products are correctly set up, stock is in the right place, and operational issues are resolved quickly. Key ResponsibilitiesInventory & Stock Support • Maintain accurate inventory levels across multiple locations, • Assist with inter-location stock transfers to meet demand and reduce stock imbalances, • Set up and maintain product listings across systems, • Upload product data, images, SKUs, and pricing updates, • Assist with purchase order creation and tracking, • Follow up with suppliers on delivery timelines and discrepancies, • Coordinate inbound shipments with suppliers and warehouses, • Support stock transfers between locations, • Track basic sales, stock movement, and inventory performance, • Prepare regular reports to support reordering and planning decisions, • Support new product launches and promotional campaigns, • Ensure stock availability, correct pricing, and accurate listings, • Act as a point of contact between buying, warehouse, and customer service teams, • Escalate issues clearly and early when problems arise, • 2–5 years’ experience in operations, inventory, buying support, or e-commerce, • Strong attention to detail and comfort working with data and systems, • Organised, reliable, and able to manage multiple tasks simultaneously, • Confident communicator with suppliers and internal teams Salary 35,000

Job Title: Operations Manager Location: London Reporting to: Director of Operations Employment Type: Full time, permanent Salary: £65,000 - £70,000 per annum About AV Operations AV Operations is a specialist autonomous vehicle operations business, established to support the safe, compliant and scalable deployment of self-driving technology within the UK private hire ecosystem. Working in partnership with leading global innovators such as Uber, we sit at the operational edge of the future of mobility. Our focus is on translating cutting edge autonomous capability into real world, regulator ready operations. We operate with a safety first mindset, rigorous compliance standards and an uncompromising commitment to customer experience. At AV Operations, we build teams that take ownership, apply first principles thinking and deliver measurable outcomes in complex, fast moving environments. As the autonomous landscape evolves, we exist to ensure it scales responsibly, commercially and at pace. Role Summary Lead and own the end to end autonomous vehicle operations capability, driving fleet safety, availability, performance, compliance and commercial outcomes. This role builds and scales operational excellence across people, process, partners and technology to underpin strategic growth and deliver measurable business results. This is a hands on leadership role for someone who can both set strategy and dive into operational detail to solve complex, real-time problems. Key ResponsibilitiesOperational Strategy & Delivery • Own day to day operational delivery to maximise vehicle availability, uptime and service performance., • Define and drive operational KPIs, scorecards and performance frameworks that translate strategy into frontline execution., • Own and manage P&L accountability for your function with focus on cost efficiency, target delivery and operational scalability. Fleet & Asset Performance • Overall responsibility for fleet readiness, lifecycle management, infrastructure and depot operations., • Plan, process and execute vehicle deliveries, commissioning and de-mobilisation., • Lead continuous improvement in fleet performance, operational throughput, maintenance quality and safety outcomes. Safety, Quality & Compliance • Embed safety as the first principle: operationalise frameworks that assure regulatory compliance, audit readiness and risk management controls., • Custodian for vehicle compliance, including registrations, licensing, inspections and environmental standards compliance., • Drive a strong safety culture supported by data, learning loops and corrective action plans. Operational Frameworks & Playbooks • Lead development and implementation of core SOPs and playbooks aligned to best practice, including lean methodologies where appropriate., • Hold teams and partners accountable to defined operational standards and performance criteria. Partnerships & Stakeholder Management • Act as the operational owner for strategic technology and service partners, including negotiating SLAs and resolving escalations., • Represent operational interests in cross-functional, cross-partner governance forums., • Act as the primary escalation point across partners for critical operational issues. People Leadership & Capability • Build, develop and lead high performing operations teams across functions such as fleet readiness, incident response, depot operations and fleet development., • Design organisation structures and roles that optimise output and accountability., • Lead stand ups, reviews and forecasting forums that reinforce performance culture., • Oversee multi-layered, shift-based teams including field operations, control room / remote operations and incident response functions. Reporting & Insights • Establish mechanisms for rigorous reporting on key business metrics to inform executive decision making., • Own operational scorecards, tracking progress against targets and enabling data led improvements., • Track and optimise core metrics such as vehicle uptime, trip success rate, downtime, incident rates, response times and charging efficiency. Continuous Improvement & Innovation • Champion innovation across operations including adoption of AI and automation tools to improve efficiency and reduce manual workload where appropriate., • Work closely with AV technology partners to feed operational insights into product and system improvements, supporting continuous evolution of the AV stack. Success Measures • Fleet availability, uptime and operational readiness, • Safety incident rate and compliance performance, • Operational cost efficiency vs budget, • SLA adherence and partner performance, • Quality and robustness of operational playbooks, • Team engagement and capability uplift Skills & Experience Essential • Proven senior operations leadership experience in fleet, mobility, transport or regulated logistics environment, • Track record of managing P&L and driving cost efficiencies, • Strong analytical mindset with high proficiency in operational performance measurement, • Experience with lean operational frameworks and performance scorecards, • Experience with AI/automation tools in operational contexts, • Background in autonomous or advanced vehicle related operations, • Deep familiarity with UK transport safety and compliance regimesLeadership Profile, • Strategic but hands on operator, • Strong communicator able to simplify complexity and lead through influence, • Outcome and accountability driven, • Collaborative cross functional partner, • Comfortable operating in ambiguity and building new operating models in emerging industries, • Resilient and calm under pressure, with the ability to lead through high-stakes, real-time operational challenges

Love to work at Lily’s Kitchen? Role: - Logistics Co-Ordinator The leader of your pack is: - Warehouse & Transport Manager Lily’s Headquarters: - Goodge Street, Fitzrovia Equality and Inclusiveness at Lily’s Kitchen: - At Lily’s Kitchen, we want to build and maintain a values-driven culture of trust and inclusion, one that empowers people safely and comfortably to express every characteristic of their personal identity and experience. We’re committed to supporting and encouraging a diverse and inclusive workforce. That means that whatever your ethnic origin, religion, gender, sexual orientation, gender identity, gender expression, age or status as an individual with a disability , you’ll get all the opportunities, respect and support you’d expect from a passionate business that cares about its people (as well as its pets). We strongly encourage people of colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, individuals with disabilities and/or other people from underrepresented groups to apply. Lily’s Kitchen is an equal opportunity employer and welcomes everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know. In your application, please feel free to note which pronouns you use. Location: - This is a hybrid role, with a mix between working 2 days a week (or more if you prefer) in our beautiful central London office (Goodge Street) and working from home. There will also be occasional travel to suppliers and customers, both in the UK and internationally. Your Lily’s Kitchen Promise – Pets, People & Planet:- Every single member of the Lily’s Kitchen team pledges to uphold our B Corp and broader sustainability strategy personally, within their respective departments, and across the entire company. This commitment is demonstrated through actively advancing areas of responsibility within their teams, adhering to sustainability targets set by the company and departments, actively participating in sustainability discussions and decision-making processes, and fostering a team culture that is deeply passionate about the overall wellbeing of people, the planet and of course, pets. Aligned with our commitment to being a force for good and championing ESG initiatives, financial compensation and reward is driven by annual objectives and performance, including the successful achievement of a social and environmental objective. Your place at the Lily’s Kitchen Table: - You will be a part of our Supply Chain team, through analytical detailing you will support overseeing operational projects and own administrative tasks for the Warehouse & Transport Manager, completing important day-to-day functions in our system. You will be the first point of contact for stock related queries, overseeing the stock accuracy across 3PL’s and our systems. In addition, you will be expected to develop logistics processes and reporting, with help and guidance, to improve efficiency and accuracy. How will I make a difference? You will: • Own the stock reconciliation process – using data to ensure our systemic alignment to our 3PL (that includes batch code formats, BBDs, stock pools etc.)., • Support our 3PLs with stock take processes., • Utilise Netsuite (our ERP system) for business reporting, including stock traceability, data errors and write-on/write-off controls., • Manage the Order to Cash purchases for Logistics, raising Purchase Orders, addressing and resolving invoicing issues., • Report and analyse KPI’s across our B2B and B2C businesses to support in constructive decision making., • Manage stock holding of packaging materials for our D2C business., • Manage stock pools to ensure stock is in the right location to service all elements of our business., • Supply analysis & reporting support ahead of key product launches to aid decision making., • Plan the B2C labour during promotional periods to ensure the best balance of cost and service level. Act as a key interface between distribution and customer service, finding the best balance of excellent service at the best costs., • Perform daily analytical reporting tasks for review to support the Warehouse & Transport Manager as required., • Build strong cross-functional relationships within the business, particularly Supply Chain, Quality, Finance and Direct to Consumer stakeholders and with our 3PL Partners., • Facilitate and run operational level review meetings with supplier operational teams to improve/ Capture processes and joint WOWs, • Ensure there is always transparency on our ethical policies and procedures with stakeholders. How will I be successful? • Experience in a Warehouse/Logistics role will be advantageous., • Attention to detail and solutions focused., • Ability to assess situations independently and make sensible decisions., • Demonstrate ownership and accountability for given responsibilities., • Comfortable working independently., • FMCG experience will be advantageous., • Comfortable interacting with all levels of the business and supporting multiple stakeholders., • Proficient in Microsoft Excel and comfortable with data analysis. (VLOOKUP’s, Pivot tables ,etc..), • Comfortable working in a fast-paced environment and adept at adjusting to the demands of a fast-growing business., • Continuous improvement focus., • Passion for personal development, and a drive to improve business processes and systems., • Passion for Lily’s Kitchen brand, product, and philosophy., • It goes without saying that you need to have a PFP (passion for pets). The Team Our Perks At Lily’s Kitchen we believe that everyone should enjoy their time at work. We reward the care our people put into their job, by caring for them in return. Our benefits are designed to make our people smile, save for the future, stay healthy and give back where they can and include: • Dogs at work; what better way to put a smile on your face!, • Flexible Working: flexitime, working from home, part-time working, flexible support, faith based public holidays, • Save for the Future and Protect Loved ones: a pension plan that goes beyond, the option for salary exchange and an option of an ethical pension fund reflecting our team’s attitudes and needs.Plus, a life assurance scheme to look after those that depend on you., • Staying healthy and well: Our team’s health and wellbeing is very important to us and we offer private medical, private dental, employee assistance programme, mental first aiders and a cycle to work scheme (and an electric car salary sacrifice scheme)., • Supporting our community: with a volunteering allowance we can give back to causes we are passionate about.Plus supporting and having fun together as a team., • And more … Lily’s Kitchen Story At Lily’s Kitchen we are pet food pioneers. We are changing the game with our mission to provide proper food for cats and dogs all over the world. Lily’s Kitchen was founded in London in 2009, by Henrietta Morrison who set out to feed her beloved dog, Lily, food she could trust. Lily’s Kitchen is now the No1 Brand in premium natural pet food, still focusing on the mission to inspire pet parents to feed their four-legged friends natural, proper food for pets. Lily’s Kitchen was a founding member of the UK B Corp movement and the first pet food brand in the world to achieve B Corp status. Determined to use business as a force for good, Lily’s Kitchen has recently partnered with Dogs Trust to support dogs in need and are proud to lend a paw to charitable causes. We sell our nutritious natural recipes for cats and dogs in over 1,000 stockists, like Waitrose, Tesco, Ocado, organic food shops, vets, independent pet shops and garden centres all over the UK. We also sell internationally and are now sold in more than 30 countries worldwide. Our Vision. We’re all about warming hearts, feeding souls and enriching lives, for both our customers and employees. Our Values. We recruit to our values at Lily’s Kitchen: Respectful. Dedicated. Audacious. Passionate. Responsible. Our People. We seek out and develop talented people who love to succeed and make a positive difference in everything they do.

Job Summary: We are looking for a Logistics Operative to carry out electrical safety testing on portable appliances in compliance with UK regulations. The successful candidate will be responsible for ensuring that all electrical equipment owned by the business is safe to use, identifying potential hazards, and maintaining detailed records of tests performed. In addition to PAT testing, the successful candidate will support the Logisitcs Supervisor with collections and deliveries, basic equipment repairs, liaising with machinery suppliers and head office maintenance. Key Responsibilities: -Conduct Portable Appliance Testing (PAT) on electrical appliances in various environments, including offices, industrial sites, and rental properties. -Identify and record faulty equipment, taking appropriate action where necessary. -Use specialised PAT testing equipment to assess appliance safety. -Label appliances according to their test results (Pass/Fail). -Maintain detailed records and reports of all tests conducted. -Carry out basic equipment repairs where qualified to do so. -Ensure all work is carried out in line with Health & Safety regulations and company procedures. -Travel to different sites as required, sometimes working independently or as part of a team. Requirements: -A valid PAT Testing qualification. -Knowledge of UK PAT testing regulations and Health & Safety guidelines. -Experience in a similar role is preferred but not essential (training may be provided). -Ability to work independently and manage workload effectively. -Strong attention to detail and record-keeping skills. -Good communication and customer service skills. -Full clean UK driving licence. -A good command of English Language. Desirable Skills: -Experience working in facilities management, maintenance, or electrical testing. -Basic knowledge of electrical repairs or any electrical qualifications. -IT proficiency for logging test results. Location: Battersea Head Office (and sites as required) Job Type: 40hrs Working Hours: Flexible to suit the needs of the Business

Job Title Senior Data Analyst (Service Delivery & AI Analytics) Department Service Delivery Location Remote or Hybrid (split between site-based and home-working) Country Flexible (UK/EU/US/Hong Kong) Level Individual Contributor Reports to Global Head of Service Delivery, IT & Repairs Contract Type Permanent / Full-time Contracted Hours/Days 37.5 hours / 5 days per week Date: 29/01/26 About Us At Reveal, passion meets purpose. Our body-worn video solutions are more than just technology; they're a testament to our commitment to safety, innovation and change. Rooted in the UK, we've become a trusted ally for many police forces, local authorities, retailers and private organisations; helping to pioneer and drive the application of body-worn video in settings and geographies where we can see exciting potential. With an influence now spanning over 40 countries, our mission to make a positive impact continues to gain momentum. Purpose of the Role The Senior Data Analyst will play a critical role in enabling data-driven decision-making across Reveal’s global service organisation. This role is responsible for extracting, transforming, analysing, and visualising data from multiple enterprise systems—including Azure, Salesforce, Halo ITSM, and repair/logistics platforms—to deliver high-quality insights for senior executives, sales teams, service delivery, engineering, product teams, and customers. The role will design and maintain advanced Power BI dashboards, build robust data models, perform historical trend analysis, and develop forecasting and pattern-detection models to support operational planning and continuous improvement. In addition, this role will contribute to the evolution of AI-enabled analytics, using Python and modern AI tools (e.g. Copilot and ChatGPT-style agents) to enhance insight generation, automate analysis, and enable self-service reporting capabilities across the business. This role is critical to Reveal’s ability to scale service operations globally while maintaining service excellence, customer trust, and commercial performance. By combining advanced analytics, automation, and emerging AI capabilities, the Senior Data Analyst will help transform data into a strategic asset across the organisation. Key Responsibilities The following outlines the principal responsibilities of the role. This list is not exhaustive and may be updated to reflect business needs, provided it remains aligned with the overall purpose of the position. Data Extraction & Integration • Design, build, and maintain reliable data pipelines to extract data from Azure, Salesforce, Halo ITSM, and other internal or third-party systems., • Develop automated ETL processes to ensure timely, accurate, and scalable data refresh cycles., • Work with development teams and system owners to integrate data via APIs and improve data availability. Data Modelling & Analytics • Build and maintain robust data models to support operational, commercial, and executive reporting., • Analyse service delivery performance including SLAs, KPIs, MTTR, incident volumes, backlog trends, repair cycle times, and device failure patterns., • Perform historical trend analysis and develop forecasting models to support capacity planning, staffing decisions, and risk identification., • Identify patterns, anomalies, and systemic issues that impact service quality or cost-to-serve. Dashboarding & Reporting • Design and deliver high-quality Power BI dashboards tailored to different audiences, including senior executives, sales teams, service operations, and customers., • Standardise KPI definitions and reporting structures across regions (UK, Germany, US, Hong Kong)., • Automate recurring reports and reduce reliance on manual, spreadsheet-based reporting., • Use Python to automate data processing, analysis, and reporting workflows., • Contribute to the design and development of AI-assisted analytics solutions, including:, • Copilot-style or ChatGPT-based agents to support insight generation, reporting, or operational queries, • Natural-language interfaces for exploring service data, • Partner with stakeholders to identify high-value use cases where AI can enhance decision-making or operational efficiency. Continuous Improvement & Decision Support • Provide analytical insight to support continuous improvement initiatives across service delivery and support operations., • Support monthly and quarterly service reviews with strategic customers through high-quality analytics packs and performance narratives., • Enable proactive decision-making by identifying emerging risks before they impact customers or SLAs. Data Governance & Quality Assurance • Establish and maintain data governance standards, KPI definitions, and documentation., • Ensure data accuracy, integrity, and consistency across all reporting outputs., • Identify data quality issues and work with system owners to drive upstream improvements. Stakeholder Collaboration • Work closely with Service Delivery, Engineering, Product, Sales, Finance, and Customer Success teams., • Act as a trusted analytics partner to senior leadership, translating complex datasets into clear, concise insights., • Present findings confidently to executive stakeholders and external customers. Learning and development • We encourage continuous professional development and support learning through on-the-job experience, feedback and access to relevant training opportunities. You are expected to take ownership of your development and maintain up-to-date knowledge of sector trends, technology and best practice relevant to your role. Qualifications, Skills and Experience Essential • 5–7+ years’ experience as a Senior Data Analyst, BI Analyst, or Analytics Specialist, ideally within SaaS, ITSM, or service-led organisations., • Strong Python experience (essential), including use for data analysis, automation, modelling, and system integration., • Advanced SQL skills and experience building and maintaining ETL pipelines., • Advanced Power BI expertise, including DAX, dataflows, model optimisation, and performance tuning., • Proven experience extracting and working with data from Azure, Salesforce, and ITSM platforms (Halo ITSM preferred)., • Strong understanding of service delivery and operational metrics (SLAs, KPIs, MTTR, backlog management, incident trends, repair logistics)., • Demonstrated experience with forecasting, time-series analysis, and pattern recognition., • Ability to translate complex data into executive-level insights and compelling narratives., • Strong communication and stakeholder management skills. Desirable • Experience developing AI-assisted analytics solutions, including:, • Building Copilot, ChatGPT, or similar AI agents to support reporting, insight generation, or operational decision-making, • Leveraging large language models (LLMs) to enhance data exploration or automation, • Experience integrating Python analytics with Azure AI services (e.g. Azure OpenAI)., • Familiarity with modern data platforms (Azure Data Lake, Synapse, Snowflake, lakehouse architectures)., • Experience with predictive or prescriptive analytics beyond basic forecasting., • Exposure to automation or orchestration tools for analytics pipelines. Key Performance Indicators (KPIs) • Accuracy, reliability, and consistency of reporting and data models., • Adoption and usage of dashboards by executives and operational teams., • Reduction in manual reporting effort across the business., • Accuracy and usefulness of forecasting models., • Measurable improvements in service performance visibility and decision-making speed., • Data quality improvements across core systems.

Don’t play with food! | Mammafiore When we were little, our mother always told us: "Don’t play with your food." And since you should always listen to your moms, we took it so seriously that we decided to dedicate ourselves to gastronomy. To care for it, respect it, love it, and share it. That’s why at Mammafiore we want to pay tribute to our roots. To what unites us and makes us who we are. To food that, besides filling our senses with sensations, floods us with emotions. At Mammafiore, we are obsessed with offering the highest quality products, the fastest delivery, and we stand out for the professionalism and commitment of our team of specialists. At Grupo Mammafiore, we are looking for an Operations Manager to join our team of passionate food and wine lovers! About the role: • Oversee and optimize day-to-day activities, including procurement, warehousing, logistics, and distribution., • Ensure timely deliveries and adherence to quality standards in customer service., • Monitor workflows and identify areas for improvement to enhance operational efficiency., • Lead cost stewardship across warehousing, transportation, and intralogistics (forklifts/MHE, maintenance, energy), driving a sustained reduction in cost-to-serve while protecting service levels., • Champion end-to-end digitalisation (WMS, ERP/Business Central, handheld scanning, EDI/TMS, Power BI dashboards) to ensure real-time visibility, data integrity, and decision speed., • Establish FEFO discipline and slotting/ABC-XYZ practices to improve picking productivity, inventory turns, and waste reduction., • Coordinate suppliers and procurement operations to ensure product availability and optimal inventory management., • Implement innovative solutions for logistics management, reducing costs and empty miles and improving vehicle utilization, fleet right-sizing, response times, cross-dock rhythms and transfer loads., • Ensure cold-chain integrity across ambient/chilled/frozen with proactive temperature monitoring, traceability, and recall readiness., • Lead the recruitment process for the logistics team, including drivers and warehouse operatives., • Supervise and coordinate operational teams (warehouse staff, drivers, logistics managers)., • Plan work schedules and optimize human resources to ensure maximum efficiency., • Foster a company culture focused on quality, safety, and teamwork., • Institutionalise Continuous Improvement (Lean basics, Gemba walks, Kaizen), linking ideas to quantified savings and KPI uplift., • Analyze and track key operational KPIs (e.g., OTIF/DIFOT, pick accuracy, waste/shrink, inventory accuracy, dock-to-stock, MHE utilisation, labour productivity, and cost-to-serve)., • Act as system process owner for WMS/ERP in the UK: clean master data, standardised SOPs, and user training; partner with HQ on enhancements., • Build operational reports and automated dashboards (Power BI) for real-time control-towers (service, cost, quality), including early-warning alerts on exceptions, and propose solutions to improve performance., • Implement procedures to ensure compliance with current regulations and safety standards., • Align UK operations with Group strategy (“One Mammafiore Way”): translate global standards into local SOPs, standardise with Central Ops (Procurement, Supply Chain, Quality, IT), and maintain controlled, audited documentation., • Ensure compliance with hygiene and sanitation regulations applicable to foodproducts., • Implement workplace safety measures, minimizing risks and incidents., • Conduct regular internal audits to verify compliance with company policies., • Collaborate with management to introduce new technologies or processes aimed at improving productivity., • Promote sustainability initiatives, such as waste reduction or the use of eco-friendly materials. Who are we looking for: • At least 5-7 years in operational or managerial roles, preferably in food distribution or logistics., • Degree in industrial engineering, logistics, economics, or related fields (preferred but not mandatory)., • Knowledge of supply chain processes, warehouse management, and distribution logistics. Proficiency in Advanced Excel, Power BI, ERP, WMS/TMS (RF, GS1/SSCC, wave/zone, FEFO/lot), route optimisation/telematics (ePOD/e-CMR), and EDI/API integrations., • Coordination of operational teams and foster a positive work environment., • Strong data-driven approach to monitor and improve operational performance., • Familiarity with food safety, workplace safety, and hygiene regulations., • Fluent English (mandatory); Proficiency in Italian; Spanish is a nice-to-have for cross-country collaboration with Central teams., • Problem-solving and results-oriented approach., • Adaptability to a fast-paced and dynamic environment., • Excellent organizational skills and attention to detail., • Proactive mindset and ability to manage stress effectively. If you want to know more about us: • IG: @mammafiore_official, • IG: @vienology

A highly regarded and fast-growing real estate investment manager is looking to hire an Asset Manager to support the expansion of their multi-let logistics portfolio. This is a fantastic opportunity to join a well-capitalised platform with an outstanding track record in UK logistics real estate, working within a collaborative, entrepreneurial team on a portfolio that is central to the business’s growth strategy. The Role You’ll work alongside the Asset Manager Director and collaborate closely with internal teams and external consultants to: • Deliver end-to-end asset management across a dynamic, multi-let industrial portfolio, • Build strong occupier relationships to understand and support their operational needs, • Lead lease events including rent reviews, renewals, new lettings, and break options, • Identify and deliver refurbishment and redevelopment projects, • Contribute to strategic business planning and performance enhancement, • Engage in ESG initiatives and sustainability improvements, • Review and approve service charge budgets in partnership with property management, • Prepare and present reports to the Investment Committee What We’re Looking For • We’re looking for an ambitious and proactive individual, • MRICS qualification, with approx. 1–3 years’ PQE, • Experience in asset management ideally in the industrial/logistics sector, • A customer-facing mindset and confidence in managing tenant relationships, • Commercial acumen with strong negotiation and communication skills, • Interest in ESG and placemaking within real estate, • A team-oriented approach and ability to thrive in a fast-paced environment, • Full UK driving licence Why This Opportunity? • Be part of a key strategic growth area within a highly respected investment platform, • Exposure to a broad, varied portfolio with hands-on responsibility from day one, • A flat, collaborative team structure with real opportunity for development, • A company culture described as supportive, entrepreneurial, and engaged, • Based in central London, with hybrid working and flexible policies This role is being handled exclusively and confidentially.

Customer Service Administrator | High-End Interiors Brand | London Harmonic are delighted to be working with a well-established luxury furniture company in their search for a Customer Service Administrator. Growing on an international scale, this is a fantastic time to join the business and get exposure to a fast-growth and fun business. Working alongside various members of the Sales, Operations and Marketing teams, you will gain a high level of knowledge of the products sold. The company have gained recognition in the industry due to their unique and exclusive projects. Working closely with the Head of Sales, you will be main point of contact for client queries and quotations as well as attending external meetings to discuss various projects. Our client is looking for an enthusiastic and ambitious individual who is passionate about the design industry to join their team. Responsibilities: • Generating orders and quotations, • Managing the end-to-end order process including providing details regarding dispatch and delivery., • Meeting clients to discuss their brief and requirements, • Working closely with the sales and production teams to ensure a positive customer journey, • Greeting clients, running showroom tours, • Responding to client queries, • Administrative duties What we need to see (essential): • Previous admin experience, • Experience communicating with suppliers and clients, • Previous experience in retail, hospitality, fashion, interiors, stores, ecommerce, logistics, merchandising, purchasing, • Proactive and enthusiastic attitude, • Excellent communication skills, • A genuine interest in furniture and design What we would like to see (bonus): • Current experience in a Luxury Design or Furniture company, • B2b / B2c exposure would be beneficial Salary: £30,000-£33,000 + commission Benefits: Vitality Health Cover, Socials, Summer Trips, Training, Career Progression Start date: ASAP Location: Central London If this role is of interest, please apply online. Due to the high volume of applications we are receiving, if you have not heard back from us, please assume your application was unfortunately unsuccessful on this occasion. Please feel free to share this with any friends or colleagues who may be interested. Follow us on twitter: @HarmonicGroupHQ At Harmonic, we are dedicated to fostering an inclusive and equitable workplace. We actively welcome applications from individuals of all backgrounds and assure you that every candidate will be thoughtfully considered for the roles we represent, without regard to race, religion, gender expression, disability, or sexual orientation.

Chef Manager – Education Catering (High Volume Multi-Outlet Operation) Salary: £42,000 + Bonus (Term Time Only – 42 Weeks) About the Role We are recruiting an experienced and driven Chef Manager to lead a large-scale, high-volume catering operation within the education sector. This is a hands-on leadership role overseeing multiple outlets and off-site service delivery, ideal for someone who thrives in a fast-paced environment. The Operation Large, fast-paced education catering site including: • Main Restaurant, Sixth Form, Shack, and 2 Pods A complex, high-volume operation with multiple service points and a busy delivery schedule. Key Responsibilities • Lead, manage, and develop a large catering team, • Oversee high-volume food production and service across multiple outlets, • Manage off-site catering and delivery logistics, • Control ordering, stock, food costs, and waste, • Ensure full compliance with food safety and H&S, • Drive standards, performance, and customer satisfaction, • Plan rotas, training, and team development About You • Proven experience as a Chef Manager or Senior Chef in high-volume catering, • Strong, hands-on leader with excellent people management skills, • Highly organised and confident managing complex operations, • Experienced running busy services and coordinating logistics What’s on Offer • £42,000 salary + bonus opportunity, • Term-time only (42 weeks) – strong work-life balance, • Opportunity to lead a large, dynamic operation

Location: Unit 2, Sovereign House, Coronation Road, London, NW10 7QP *Full time *£45,000 – £50,000 DOE We’re looking for an experienced, people‑focused Transport Manager / Service Coordinator to lead transport operations at our Park Royal site. This is a hands‑on leadership role, managing a team of up to 25 drivers, ensuring full compliance with transport and waste legislation, and delivering a safe, reliable, customer‑focused service in a fast‑paced environment. Working pattern: *Monday – Friday | 10:00 – 19:00 (45 hrs per week) *On‑call: Alternate weekends What you’ll be responsible for: • Leading Health & Safety and promoting a strong safety‑first culture, • Ensuring compliance with transport, waste and H&S legislation, • Planning and optimising routes, resources, and driver schedules, • Managing KPIs, performance data, payroll, overtime and WTD compliance, • Working closely with Fleet, Operations, Customer Service & Commercial teams, • Recruiting, developing and engaging operational teams, • Delivering excellent customer service across installs, repairs and removals About you: • Proven experience in transport, logistics or operational leadership, • Strong working knowledge of transport legislation and compliance, • Confident people manager who can motivate and hold teams accountable, • Data‑driven with strong organisational and IT skills (Excel, Word, PowerPoint), • CPC (Transport Manager) or willingness to obtain, • IOSH qualification, • LGV and/or ADR licence What we offer: • A salary of £45,000 – £50,000 (DOE), • Annual pay review, • 5 weeks’ holiday, • Life insurance, • Contributory pension scheme, • Cycle to Work scheme, • SteriCares employee support fund, • Learning & development through the Stericycle Learning Journey, • Flu & eye test vouchers — plus more If you’re a strong transport leader who thrives in a people‑focused, safety‑led operation, we’d love to hear from you.

Senior Supply Chain Manager | Health & Wellness Brand | London / Hybrid Harmonic are proud to be partnering with a fast-growing wellness brand that has built an exceptional reputation through high-quality, effective products and a loyal customer base. In a market often driven by short-term trends, they’ve stood out by focusing on product integrity, strong repeat purchase, and building long-term trust with their community through product lines which are additive free and scientifically proven. Following significant success in the UK, the business is now entering an important stage of scale. With growing retail partnerships, strong momentum across social and TikTok, and plans to launch into the EU/Middle East, they’re focused on creating the operational foundations needed to support long-term expansion. Taking full ownership of the end-to-end supply chain and operations function, the Senior Supply Chain Manager will be central to ensuring the business can scale without losing quality, speed, or customer experience. The successful candidate will lead the function from supplier and manufacturer relationships through to inventory planning, fulfilment, logistics, and customer operations. Working closely with senior leadership, they’ll play a key role in shaping product launches, managing and optimising 3PL partnerships, and building the systems, processes, and resilience needed for international growth. It’s a high-impact role for someone who thrives in fast-growth environments and wants to help shape a genuinely exciting consumer brand as it moves from strong momentum into long-term market leadership. Key Responsibilities • Own and lead the end-to-end operational function of the business including supply chain management, logistics, fulfilment and customer service, • Develop and implement scalable operational strategies to support growth, • Manage supplier and manufacturing relationships, ensuring quality, cost efficiency, and reliability, • Drive improvements in COGS through supplier negotiation, production efficiencies, and smarter inventory management, • Work closely with commercial and finance teams to support profitability by improving operational efficiency and protecting margins, • Monitor operational performance against key business metrics including customer acquisition cost (CAC), customer retention, and churn, ensuring operations supports sustainable growth, • Manage and optimise 3PL relationships to support increasing demand across DTC and retail channels, • Identify risks and inefficiencies, proactively implementing solutions, • Ensure compliance with relevant regulations and industry standards What our client would like to see (essential) • Proven experience in an Operations, Supply Chain or Logistics role within a beauty, FMCG, food, drink or consumer brand, • Strong understanding of supply chain, manufacturing, and logistics in a product-led business, • Experience scaling operations in a fast-growth environment, • Strong commercial awareness and financial acumen, • Strong understanding of and experience with Excel, • Excellent organisational and problem-solving skills, • Confident stakeholder management, including suppliers and senior leadership What we would like to see (non-essential) • Experience working in a founder-led or entrepreneurial business, • Exposure to international supply chains or global expansion, • Experience with a DTC, subscription-based brand, • Experience implementing or upgrading operational systems (ERP, inventory tools, etc.), • Experience with Xero and/or other accounting systems would be a benefit, • Passion for beauty, wellness, or consumer brands Salary: £55,000 to £65,000 Hybrid working: 3 days per week in the London office At Harmonic, we are committed to building inclusive and equitable workplaces. We actively encourage applications from candidates of all backgrounds and ensure every application is considered fairly and thoughtfully, regardless of race, religion, gender expression, disability, or sexual orientation.

Are you passionate about delivering exceptional customer experiences and helping people through one of life’s biggest transitions? We’re looking for an organised, people-focused Removals Move Manager to join a growing London-based removals business, where you’ll play a key role in coordinating seamless residential and commercial moves. This is a fantastic opportunity for someone with removals or relocation industry experience who enjoys building relationships, solving problems, and making every move as stress-free as possible. What You’ll Be Doing: • Be the friendly first point of contact for removals and storage customers, managing enquiries via phone, email, and online channels, • Guide clients through the moving process, understanding their needs and recommending the right removals services, • Arrange surveys, including video and in-person appointments, ensuring every move is accurately assessed, • Prepare tailored quotations that balance excellent service with commercial success, • Build trust with removals and storage clients through proactive follow-up and clear communication, • Coordinate every aspect of residential, commercial, and specialist removals from booking to completion, • Liaise with operations teams, surveyors, contractors, and third-party suppliers to keep moves running smoothly, • Manage storage requirements, specialist services, and complex logistics with precision, • Resolve challenges quickly and professionally, ensuring clients feel supported throughout their move, • Maintain accurate records, invoices, and customer interactions using internal systems, • Deliver a consistently high standard of service that reflects the company’s strong reputation in the removals industry What We’re Looking For: • Previous experience in the removals, or relocation industry is essential, • A customer-first mindset with strong communication and relationship-building skills, • Excellent organisational skills with the ability to juggle multiple priorities, • Confidence in sales coordination, quotations, and upselling services, • Strong IT skills and attention to detail, • International relocation experience would be beneficial, but a proactive attitude and willingness to learn are equally valued

Job Description: Who we are? Europa Worldwide Group is an ambitious and independently owned logistics business. We operate across three divisions - Europa Road, Europa Air & Sea, and Europa Warehouse – and our continued success has earned us a place in The Sunday Times Top Track 250 for three consecutive years. With 15 sales offices across the UK and Ireland, plus a strong and expanding international footprint in Europe, and countries such as, Hong Kong, China, India, and Dubai, we’re investing heavily in our people, our infrastructure, and our future. If you’re looking to be part of a forward-thinking organisation where your contribution genuinely makes an impact, Europa is a place where you can grow and thrive. We are looking for: A European Operator to join our Dartford team. In this role, you will play a key role in managing services to and from Europe, acting as the primary point of contact for all associated overseas partners. You will be responsible for the smooth, efficient coordination of Europe controlled business generated by our internal commercial branches, as well as business managed by our international partners. In this role, you will ensure all assigned services and partner relationships are handled cost-effectively while consistently meeting, and exceeding, customer expectations. Some of the many benefits we can offer in return: • Flexible Hybrid Working: 3 days on site and 2 days from home, this will be 4 week rolling rota, your days on site will change each week., • Hours Monday to Friday 9am to 5.30pm., • Convenient Onsite Amenities: Free car parking and an onsite canteen, • Generous Time Off: Benefit from 25 days of annual leave plus all UK bank holidays., • Comprehensive Support: Receive bereavement leave and sick pay when you need it most., • Wellbeing Focus: Access our employee wellbeing programme for your overall health and happiness., • Generous referral bonus., • Work-Life Balance: Thrive in a fantastic working culture that promotes an excellent work-life balance., • Recognition Programs: Celebrate your contributions with our charity 50-50 and long service awards. What you will be doing: • Act as first point of contact for Europa branch network and overseas partners, escalating issues as required, • Controlling the arrival of cargo into the hub ensuring the freight is available to be delivered on time., • Arranging deliveries with customers (external and internal) and partners to agreed SLA, • Communicating with customers (external and internal) and partners to manage ongoing relationships, • Research and understand financials of the service to find more profitable means to operate and making the optimum commercial decisions to reduce real cost, • Investigate cost saving with COT’s/DOT’s and routing options – maximising operating efficiency, • Planning of groupage departures What you will bring to the role: • Experience in an operational, customer service or support role within the logistics sector., • Strong, confident personality, with customer service or operation sales background., • Time management and communication skills., • Excellent at building relationships with internal and external customers., • The ability to prioritise and to pro-actively deal with situations and use initiative., • Driven to succeed within the workplace. Europa Worldwide Group do not accept agency CV submissions unless specifically requested/ engaged with the role by the Internal Recruitment Team. Please do not submit speculative CV’S to our Recruiters, Employees, Hiring Managers, or any branches/locations directly. Europa will not be responsible for any fees related to CV’s received in this unsolicited manner. Please note - if you submit your CV, you are giving Europa Worldwide Group Ltd, and its subsidiaries consent to hold your personal data. All applications will be dealt with according to General Data Protection Regulations. Europa Worldwide Group are committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note that an offer of employment is subject to the completion of satisfactory pre-employment checks.

The Role Offgrid Energy Labs has developed ZincGel®, a proprietary sealed zinc-bromide battery designed for 6-16 hour storage with no thermal runaway, no critical minerals, and manufactured in the UK. We are at the point where technology leaves the factory and enters the real world. You spearhead it. You own the full customer journey, from first-site survey to live operation, performance reporting, and repeat deployments. You commission our first pilots in the UK and build the deployment playbook that scales commercially. This is a leadership role with direct access to co-founders. What You Own Six clear ownership domains. No ambiguity about accountability. 1. End-to-End Deployment Delivery: You are accountable for every deployment from site survey to live handover. Not a contributor to someone else’s project, you are the owner. • Define system architecture per site: battery, BMS, EMS, inverter, solar, monitoring stack, • Manage procurement, logistics, delivery scheduling including battery transport, • Lead Factory Acceptance Test (FAT) at Hook and Site Acceptance Test (SAT) at each customer site, • Supervise first energization and initial cycling under controlled, safe conditions 2. Compliance & Site Safety: You own the compliance process for every deployment. Nothing is energised until you have signed off. • Commission and manage COSHH and DSEAR assessments; brief specialist consultants, review outputs, implement controls, • Produce site-specific RAMS; submit to site host H&S and manage approval, • Ensure gas detection, ATEX-rated ventilation, secondary containment installed and verified before first charge, • Obtain BS 7671 Electrical Installation Certificate from independent inspector, • Maintain live compliance documentation register across all active sites 3. Customer & Partner Management: You are Offgrid’s face to every site host and external partner. Pilots become long-term customers because of the relationship that we build. • Own site host relationship end-to-end; manage expectations, resolve issues, • Manage all site contractors (electrical, civil, solar): appoint, brief, supervise, hold to program and quality, • Manage technology vendors and R&D (BMS, EMS, inverter suppliers) against support obligations, • Coordinate with H&S consultants, insurers, certification labs, ADR carriers 4. Monitoring, Data & Reporting: You define and operate the data program that proves ZincGel® operations at customer sites. • Define monitoring architecture per site: channels, resolution, remote access, alerting, • Collect and track cycle data, round-trip efficiency, capacity fade, temperature profiles, • Produce monthly customer performance summaries and quarterly technical reports for regulatory/investor evidence base, • Maintain remote visibility of all live systems; first-line response to alarms and performance anomalies 5. O&M & Field Service • Schedule and execute monthly preventive maintenance across all live sites, • Diagnose and resolve field issues remotely where possible, on-site where required, • Maintain all safety systems (gas detection, ventilation, alarms) always verified operational 6. Product Feedback & Playbook • Translate field observations into structured product insight for R&D team, minimum monthly field report to CTO, • Document deployment process into repeatable playbook: site survey, architecture, compliance, procurement., FAT/SAT, commissioning, handover, O&M, • Iterate/review playbook after each deployment Who You Are Defined by what you have done, not where you have done it. Non-Negotiable • You have deployed at least one BESS at a real site. Not designed. Not modelled. Installed, commissioned, and handed over., • You are hands-on. You pick up a multimeter. You stay on site until the problem is solved. You do not delegate the hard parts., • You have managed contractors and site stakeholders simultaneously and held them to standard without a senior manager doing it for you., • You understand deploying a system that is not yet fully certified. You know the difference between what the law requires and what the standard requires, and you have navigated that gap in practice. Strongly Preferred • Experience with non-standard battery chemistries (flow, zinc-bromine, sodium-ion, iron-air), this is a strong differentiator, • Background in data center or critical infrastructure energy systems, • Product mindset: field observations change how you think the system should work; you feed insight upstream, not just into reports, • Startup or early-stage experience: no playbook, few resources, high ambiguity; you create processes as needed. Technical Baseline • Electrical competence to BS 7671 18th Edition or equivalent (qualified or strong field-gained working knowledge), • Hands-on experience with DC/AC power systems, hybrid inverters, BMS/EMS integration, • Degree, HND, or apprenticeship in electrical engineering, energy systems, mechatronics or equivalent demonstrated experience, • Working familiarity with UK battery safety frameworks: RAMS, COSHH, DSEAR, IEC, UL (not specialist-level, but not starting from zero), • Track record managing technical projects end-to-end: scope, procurement, program, handover in field/industrial environment Why Join • Real technology, real stakes. ZincGel® is being deployed for the first time. Your deployments generate critical data on how this technology reaches commercial scale., • Founding-team ownership. You work directly with the founders. Your decisions shape the company., • The right moment. First cells manufactured Summer 2026. Followed by first deployments. You are here before the playbook exists, and you write it., • A problem worth solving. Long-duration storage is one of the hardest unsolved problems in the energy transition and a massive commercial opportunity. This role puts you at the center of it.

Senior Demand Planner (E-commerce) Industry: Designer toys and collectible pieces Location: Canary Wharf, London Job type: Full time Permanent About POP MART POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world. POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the art toy industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art toy expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories. For more information, please visit and our LinkedIn Career page. What to Expect POP MART is a fast-paced company with a young and multicultural team where you can expect to: • Contribute to a fast-growing European business that combines retail, art, and creative storytelling, • Work with passionate teams across different countries, all connected by a shared love for designer toys and unique customer experiences, • Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas Benefits POP MART offers our employees: • Core Health & Protection: Axa Health, • Metlife Group Assurance, • Wellbeing & Lifestyle: GYM, • Perks & Extras: AON Discounts and Recognition Portal, • Monthly appreciation gifts featuring our latest POP MART designs, • A structured bonus scheme linked to company and individual performance, • Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support, • Training and development programmes that build both professional skills and creative thinking, • Regular team events that bring our people together to share ideas and celebrate our work The Role and Candidate The Demand Planner – E-commerce Business will be responsible for shaping accurate demand forecasts, inventory planning, and product flow across POP MART’s European e-commerce channels. Reporting to the E-commerce Manager, this role ensures product availability, minimises stockouts, and optimises inventory levels to drive sustainable growth in online sales. The successful candidate will bring solid experience in demand planning and supply chain, with the ability to translate sales trends, promotional calendars, and market insights into actionable forecasts. This is a key role interfacing across merchandising, logistics, and marketing to ensure alignment between product availability and commercial priorities. Responsibilities • Develop and maintain demand forecasts for e-commerce channels across Europe, incorporating market trends, seasonality, and promotional impacts, • Lead inventory planning to maintain optimal stock levels, balancing availability and working capital efficiency, • Analyse sales performance and provide recommendations to adjust forecasts in line with business dynamics, • Partner with logistics and warehouses to ensure timely replenishment and efficient order fulfilment, • Align forecasts with marketing and merchandising teams to support campaigns, new launches, and online promotions, • Produce regular reports and insights on demand planning accuracy, stock health, and replenishment performance, • Troubleshoot inventory allocation and fulfilment issues, proposing practical solutions to prevent service disruption, • Contribute to process improvements and the adoption of planning tools or systems to strengthen forecasting accuracy Required Qualifications • Bachelor’s degree or above in Business, Supply Chain, or STEM fields, • 3 to 6 years of experience in demand planning, supply chain, or e-commerce operations, • Strong analytical skills with advanced proficiency in Excel (pivot tables, modelling, scenario analysis), • Solid communication skills in English, both written and verbal, • Proven ability to manage multiple priorities and work under pressure, • Strong organisational skills and attention to detail, • Self-motivated, with the ability to work independently while collaborating effectively across functions Desirable but Not Essential • Experience in the toy industry or pop culture retail sector, • Familiarity with the UK and European retail landscapes, • Understanding of designer toy and collectible trends, particularly in the art toy market, • Experience in ERP systems, demand planning, or forecasting software If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.

Logistics & Operations Co Ordinator Are you early in your logistics or operations career and hungry to build something meaningful within a high growth Fashion brand? Do you thrive in a fast growth Fashion environment where operational excellence and commercial control go hand in hand? Are you confident managing international freight, 3PL partners, and cross functional stakeholders to deliver on time and in full? MacGregor Black are partnering with a high growth Fashion brand on the search for a Logistics & Operations Co Ordinator. This is a permanent role based in London. As Logistics & Operations Co Ordinator, you will take ownership of global supply chain operations, with a particular focus on wholesale fulfilment, international shipping, and operational performance. You will ensure every wholesale order is delivered on time, in full, and in line with retailer inwards requirements across the UK, EU, USA and other international markets. Alongside day to day execution, you will play a key role in driving process improvement, cost control, and partner performance as the brand continues to scale. Key Responsibilities: • Lead wholesale logistics, ensuring full compliance with customer inwards manuals and routing guides across multiple territories., • Manage 3PL partners, setting KPIs, monitoring service levels, and forecasting volumes to support growth., • Own international freight and compliance, including customs documentation, HTS codes, EIN and MID registrations, and duty and VAT oversight., • Partner with Finance on logistics budgets, cost tracking, and invoice approvals., • Raise wholesale invoices and resolve delivery or compliance queries with retail partners., • Oversee outsourced Customer Service performance, improving delivery experience, returns processes, and review ratings., • Track inventory movements, investigate discrepancies, and support accurate stock reporting., • Drive sustainability initiatives across packaging, shipping methods, and supply chain efficiencies., • Provide regular KPI reporting and operational insights to the leadership team., • Support wider operational requirements including storage, facilities, and health and safety compliance. What We're Looking For: • 2 plus years’ experience in logistics, supply chain, or operations, ideally within Fashion or a wholesale led consumer brand., • Proven experience managing wholesale deliveries and retailer compliance requirements., • Strong knowledge of international shipping regulations, particularly USA imports and customs processes., • Commercially astute, with experience managing costs and challenging external partners where required., • Highly organised, detail focused, and comfortable working autonomously in a scaling environment., • Confident communicator with the ability to build effective cross functional relationships., • Strong Excel and logistics systems capability. Salary - 40k basic For more information, please contact Fraser Graham.

Our client, a luxury fabric and cloth brand, is seeking an experienced and highly organised Operations Coordinator to join their London head office on a permanent basis. This is an exciting opportunity for someone with experience within textiles, interiors, luxury goods, or a product-led business who thrives in a fast-paced environment and enjoys working across operations, logistics, systems, customer service, and commercial support. The successful candidate will play a key role in ensuring the smooth day-to-day running of the business, working closely with internal teams, international partners, suppliers, customers, and external stakeholders across the UK, Europe, and the US. Key Responsibilities • Coordinate and support operational processes across the business, ensuring workflows are managed efficiently and proactively., • Act as a key liaison between internal departments, external partners, suppliers, and global stakeholders., • Develop a strong understanding of business systems, operational procedures, and internal processes to support effective day-to-day operations and decision-making., • Produce regular sales, operational, and performance reports for senior management., • Prepare royalty reporting and support relationships with external design partners., • Monitor and track annual targets across territories and showroom locations., • Analyse collection performance, sales trends, and order conversion data to support commercial decision-making., • Support and maintain integrations between the company website, ERP system, and third-party platforms., • Liaise with developers and external service providers to troubleshoot issues and support operational improvements., • Manage inbound stock deliveries and oversee allocation against outstanding customer orders., • Monitor stock levels across products and sampling inventory to ensure availability and operational efficiency., • Implement pricing updates across collections while maintaining margin consistency., • Oversee order processing across the UK, Europe, the US, and selected international regions, ensuring accuracy, efficiency, and a high level of customer service., • Provide exceptional customer service support to UK, European, and US customers, responding to enquiries professionally and efficiently across orders, deliveries, product information, and operational queries., • Build strong relationships with customers, suppliers, and trade partners, ensuring a premium client experience at all times., • Support trade account setup and approval processes., • Coordinate internal scheduling, including holidays, remote working, and team calendars., • Provide cross-functional support across departments during periods of absence or peak trading periods., • Assist accounts and operational teams with administrative support where required., • Previous experience within operations, customer service, logistics, sales support, or business administration, ideally within luxury, textiles, interiors, fashion, or a creative product-led business., • Proven experience supporting UK and international customers, ideally across European and US markets., • Exceptional organisational skills with strong attention to detail and the ability to manage multiple priorities simultaneously., • Strong Microsoft Office skills, particularly Excel, with confidence working across reporting and operational systems., • Experience using ERP systems, ecommerce platforms, or integrated business systems would be highly advantageous., • Excellent communication and interpersonal skills, with the ability to build strong relationships internally and externally., • A proactive, solutions-focused, and adaptable approach to work., • Strong problem-solving skills and the ability to work effectively under pressure in a fast-paced environment., • Commercially aware with a customer-first mindset and a passion for delivering a high standard of service., • Able to work independently while collaborating effectively within a team environment., • A background or qualification in textiles, design, merchandising, business, or a related field would be advantageous.

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges. The Tier 1 Operations Lead for Airfreight oversees day‑to‑day execution of critical air cargo movements for high‑value customers. This role ensures flawless coordination across booking, documentation, carrier handling, customs clearance, and milestone visibility. As the primary escalation point for critical accounts, the Operations Lead safeguards service reliability, manages exceptions, and maintains strong customer relationships in a fast‑paced, deadline‑driven environment. Essential Job Functions: Airfreight Operational Leadership • Lead Tier 1 airfreight teams responsible for bookings, pre‑alerts, tracking, and exception management., • Ensure all shipments meet airline cut‑offs, security requirements, and customer‑specific SOPs., • Monitor daily performance metrics such as uplift success rate, milestone accuracy, and transit time compliance. Critical Account Management • Act as the operational owner for key airfreight customers with sensitive cargo, high volumes, or strict transit requirements., • Build strong relationships with customer logistics teams, understanding their routing guides, compliance rules, and service expectations., • Conduct regular performance reviews, including root‑cause analysis for delays, rollovers, or documentation errors. Shipment Execution & Exception Handling • Oversee end‑to‑end airfreight processes: booking, pickup, export documentation, security screening, airline acceptance, uplift, arrival, customs clearance, and final delivery., • Serve as the first escalation point for issues such as:, • Airline rollovers, • Missing or incorrect documentation, • Screening failures, • Capacity shortages, • Weather‑related disruptions, • Customs holds, • Coordinate with carriers, ground handlers, customs brokers, and internal teams to resolve issues quickly and protect customer timelines. Documentation & Compliance • Ensure accuracy and timeliness of all airfreight documents, including MAWB/HAWB, commercial invoices, packing lists, DG declarations, and security documentation., • Maintain compliance with aviation security regulations, IATA standards, and customer SOPs., • Identify documentation gaps and implement corrective actions to prevent recurrence. Carrier & Stakeholder Coordination • Work closely with airlines, GSAs, and ground handling agents to secure space, manage uplift priorities, and resolve operational issues., • Provide proactive communication to customers regarding flight status, delays, and recovery plans., • Support carrier performance reviews by providing operational insights and data. Cross‑Functional Collaboration • Partner with Sales, Key Account Management, Customs, and Network Operations teams to support customer needs and service improvements., • Provide operational feedback to influence routing strategies, carrier selection, and capacity planning., • Support onboarding of new airfreight accounts, ensuring SOPs, KPIs, and communication flows are clearly defined. Required Skills and Experience • 4 years experience in airfreight operations within a freight forwarder or airline environment., • Strong understanding of IATA regulations, airline processes, security screening, trade copmliance and customs procedures., • 4 years experience managing time‑critical shipments and high‑pressure escalations., • Excellent communication skills with the ability to provide clear, concise updates to customers and internal teams., • Familiarity with airfreight TMS systems, airline portals, and visibility platforms. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Talking, hearing and using hands to operate computer equipment, • Vision abilities required by this job include close vision and the ability to adjust focus Certificate • Professional certification may be required in some areas Key Competencies • Customer Focus: Dedicated to supporting high‑value accounts with urgency and precision., • Operational Discipline: Strong attention to detail in documentation, cut‑off management, and milestone accuracy., • Problem‑Solving: Able to quickly assess issues and drive fast, effective resolutions., • Leadership: Guides Tier 1 teams with clarity, accountability, and calm under pressure., • Agility: Thrives in a fast‑paced environment with frequent exceptions and tight deadlines. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Recruitment Agency Policy At Crane Worldwide Logistics we manage all hiring directly and do not accept unsolicited CVs or candidate profiles from recruitment agencies or search firms. Agencies must not contact our employees or managers directly with candidate details. Where recruitment support is required, we will engage trusted partners through a formal written agreement. Any CVs received without such an agreement will be treated as direct applications, and (Company Name) will not be liable for any associated placement fees. We appreciate your cooperation in respecting this policy.

SOKITO OPERATIONS COORDINATOR Putting it simply – what do we need? Someone to keep Sokito moving. You're the connective tissue between brand, retail, production and community, making sure the day-to-day runs so the creative work can land. Part coordinator, part operator, part fixer. WHO ARE SOKITO. Football connects more people than anything else. Bigger than any religion, any sport, any nationality. 250 million pairs of football boots are sold each year, yet there hasn't been a successful challenger brand in two decades. The competition has lost focus. Boots are built for hype, not for players. Gimmicks over performance. Marketing over purpose. Sokito is built from an unwavering passion to better the beautiful game. Every material, every decision, every product made with purpose. Our goal is to become one of the world's leading football brands. A football brand built by footballers. Sokito is a start-up. Resource is our biggest pinch point. The role below has clear responsibilities but this isn't a structured 9-5. You'll be hands-on across the business and you'll be trusted to figure things out. THE ROLE. You make sure Sokito runs. Across content, production, retail, events and community, you're the person who keeps the wheels turning, the diary tight and the team focused on the work that matters. You report into the Head of Creative and work closely with the wider marketing, retail and customer service teams. Admin & Organisation Own the Google Drive. File structures, naming conventions, asset libraries. Make sure the team can find what they need in seconds, not minutes. Content & CMS Help maintain the Sokito blog, website and CMS. Schedule, format, publish and maintain. Make sure every piece of content lives where it should, looks how it should and goes out on time. Production Support Support shoots, campaigns and content production end-to-end. Call sheets, schedules, kit lists, logistics, on-the-day coordination. You're the person making sure the shoot runs so the creative team can focus on the work. Freelancer & Partner Outreach Book and coordinate freelancers, photographers, videographers and production partners. Manage outreach, contracts, schedules and invoicing. Build a roster we can rely on. Retail Support Arrange product packs for retailers. Make sure partners have what they need, when they need it, presented the way Sokito should be presented. Events Coordination Coordinate Sokito's presence at events, activations and 'Boots on the Ground' moments. Logistics, kit, travel, on-site support. You make sure everything's where it needs to be before anyone asks. Travel & Logistics Book travel and accommodation for the team, athletes and partners. Keep it organised, keep it on budget, keep it moving. Customer Service Support Support our existing customer service team during peak moments and drops. You're not running the function, you're stepping in when volume spikes and helping the team stay on top of it. ABOUT YOU. • You're ruthlessly organised. Spreadsheets, schedules, file structures. You take pride in the work most people find boring., • You're calm under pressure. When a shoot moves, a freelancer drops out or a retailer needs something tomorrow, you don't panic. You solve., • You're a generalist with operational instincts. Comfortable jumping between writing a blog, booking a flight and chasing an invoice in the same hour., • You're a self-starter. You don't wait to be told what's next. You see what needs doing and you do it., • You care about the details. You notice when a file is named wrong or a deadline is slipping before anyone else does., • You want to work in football, in a brand, in a start-up. EXPERIENCE. • 1-3 years in a coordinator, assistant or operations role, ideally in a brand, agency or start-up environment., • Comfortable with Google Workspace, a CMS (Shopify or similar), and project management tools., • Confident writing in a brand voice and following an existing style., • Bonus points for football, fashion, sportswear or DTC experience. DELIVERABLES. • A weekly operations planner covering shoots, events, freelancer bookings and retailer shipments., • A consistently up-to-date, well-organised Google Drive., • All blogs published on schedule and on brand., • A monthly 'Boots on the Ground' logistics report., • A live freelancer and partner roster. WHAT DOES SOKITO OFFER. • London-based, three days a week in the soho office., • Flexible working hours. So long as the job is complete, we don't care when you do it., • A starting salary of £32,000., • Private healthcare and expenses., • 3% pension contribution., • Direct access to a fast-moving brand and the chance to shape how it operates from the inside.

Reebok is hiring a Wholesale Customer Service Executive (German-speaking, DACH region) to join its London team. This role focuses on B2B customer service operations, wholesale order management, product allocation, shipment coordination, and customer communication across Germany, Austria, and Switzerland. You’ll play a critical role in ensuring efficient order processing, on-time delivery, and high customer satisfaction, working closely with internal teams and warehouse operations in a fast-paced, international environment. The Role In this position, you will manage day-to-day wholesale customer service activities, including order entry, allocation, and logistics coordination. You’ll proactively monitor shipments, communicate updates, and ensure a seamless end-to-end experience for B2B customers. Key Responsibilities Order Management • Assist in tracking KPIs (fulfilment rates, delays, customer satisfaction) and suggest improvements Skills & Experience Required • Minimum 3 years’ experience in wholesale operations and customer service, • Fluent in German, • Strong understanding of order processing, logistics, and after-sales support, • Excellent communication skills with a customer-first mindset, • Highly organised and detail-oriented, able to manage multiple priorities, • Proficient in Microsoft Office and ERP/order management systems, • A proactive, calm problem-solver who works well under pressure Package & Benefits • Location: Fitzrovia, London, • Salary: Competitive, based on experience + annual bonus, • Benefits: Staff discount, pension contribution, etc, • Holiday: 33 days (including Bank Holidays), • Career growth and stability.

Job Overview: The Senior Buyer uses best practices and knowledge of internal or external issues to improve the Procurement discipline within McDermott. They will act as a resource for colleagues with less experience and share their conceptual and practical expertise related to the Procurement discipline. The Senior Procurement Specialist solves complex problems and uses discipline-specific knowledge to improve their products or services. The Senior Procurement Specialist impacts a range of customer, operational, project, or service activities with the Procurement team and other related teams. It ensures they work within the appropriate guidelines and policies. Key Tasks and Responsibilities: • Hold responsibility for the Supply Chain function within the Project Management Team, • Collaborate with key stakeholders on the development and implementation of project requirements and have a key interface with the client and vendors to ensure project milestones are met on time and within budget, • Lead the procurement strategy within the Project Management Team, ensuring all contract requirements are incorporated as well as negotiated to include the Project required flow-down conditions to minimize exposure, • Develop a Project Procurement execution plan with the assistance of the supply chain function, to include all purchasing, expediting, logistics, communication, and project goals, • Ensure client needs are identified and effectively addressed, pertaining to all supply chain/procurement requirements, and act where required, as a single point of contact with the client for all supply chain and procurement requirements, • Ensure problems are identified timely and appropriate corrective action plans are developed to allow resolution, • Participate in resolving disputes, claims, and performance issues, • Ensure effective and timely status reporting, including representing the supply chain management function in project team meetings, • Ensure auditable procurement files are maintained and project filing and record retention procedures are implemented, • Ensure adherence to project schedule requirements, • Oversee project supply chain management activities, • Ensure deliverable quality level meets both internal and external customer requirements and expectations, • Interface with peers and others to provide and receive information allowing all to perform more effectively, • Lead efforts to conduct project reviews, including transfer of lessons learned to peers and others as appropriate, • Ensure appropriate approval cycles are maintained, • Manage procurement packages including budget and cost, monitoring expenditures on payment approval, change orders, etc., • Manage any dispute on claims with vendors, liaising with SPS, PMT, Legal, etc., • Provide independent advice to the Project Management Team and Function during the project tenure, • Provide support to the SCM Function and Reporting Manager when required, perform tasks as directed Essential Qualifications and Education: • Bachelor’s Degree (or equivalent) in Supply Chain Management (or a relevant discipline) or HSD/GED/IGCSE with 6 years of relevant experience, • 6-10 years of relevant experience, • Professional Procurement qualification preferred, • Work independently with minimal guidance, • Able to determine own work priorities, • Capable of managing a high volume of procurement packages within a tight timeline and concurrently work with multiple projects as required, • Act as a resource for colleagues with less experience, • Able to apply knowledge and skills to a wide range of standard and nonstandard situations, • Interpret customer needs, assess requirements, and identify solutions to non-standard requests, • Use best practices and knowledge of internal/external business issues to improve products or services in its discipline, • Monitor and control costs within own work, • Solve moderately complex problems; take a new perspective on existing solutions, • Manage own time to meet agreed targets; develop plans for short-term work activities in own area, • Promote teamwork, coach, and guide others, • Knowledge of database software (SPMAT - SharePoint Migration Assessment Tool or Oracle) preferred #LI-JA1

Customer Operations Manager (4 days per week) Sarah Chapman | Chelsea, London (Hybrid) We are looking for a talented Customer Operations Manager to support the Sarah Chapman Operations team. About the brand Uniquely positioned at the intersection of advanced science, sensorial luxury and clinical expertise, Sarah Chapman London is one of Britain’s most renowned luxury skincare brands, founded by globally respected facialist and industry authority Sarah Chapman. With over 25 years of clinical experience, Sarah’s deep understanding of skin health and product formulation has earned her the trust of some of the world’s most recognisable faces, and a global reputation as London’s most sought-after facialist. Her Skinesis Clinic remains one of London’s leading destinations for advanced facial treatments, performing over 15,000 treatments annually and providing the real-world insight that powers the brand’s continuous innovation in its multi-award-winning skincare line, through its Face to Formula™ approach. Job Summary The Customer Operations Manager plays an integral role in managing both UK and International Operations for the business. Reporting into the Senior Supply and Operations Manager. This role requires strong attention to detail and can work in a fast-paced environment. Working closely with the 3PL to ensure timely and accurate order fulfilment to retail and distributor partners. The role requires coordination with the sales and finance teams to maintain a seamless operation, resolve order issues and deliver exceptional customer service. Key Responsibilities • UK Wholesale & International order management – from processing orders, to liaising with the 3PL to ensure orders and picked/packed and delivered on time., • Complete relevant documentation for the international market to ensure smooth delivery or collection of orders within the agreed SLAs., • Building relationships with retailer and distributor supply chain teams, ensuring emails and queries are resolved in a timely manner, whilst ensuring clear communication of order updates and flag any stock issues., • Attend retailer/distributor partner monthly calls as and when necessary to support the sales team., • Working closely with the sales team, ensuring alignment on orders and stock allocations, • Investigate and resolve any stock discrepancies and shortage claims. Working with sales and finance to resolve in a timely manner & reflecting in the ERP system., • Processing all Free of Charge orders for both internal and external demands., • Managing Head Office stock cupboard. Ensuring sufficient stock is held and tracking maintained., • Coordinate and process staff quarterly allocation orders., • Manage and coordinate rework orders with our 3PL, such a tester conversion, limited edition kitting & Christmas productions. Ensuring the 3PL have a planned schedule of works completed within agreed timeframe, whilst maintaining ERP system with stock reflections, • Maintain inbound deliveries with the 3PL by ensuring booking slots are raised, • Support 3PL and department during stock take, • Undertake regular visits to the 3PL (based in London), • Manage EDI integrations and facilitate on boarding of retailers, • Provide admin support for the Sales team for NLF input as and when required., • Provide cover & support for Customer Care during peak and times of absence. The Ideal Candidate Key Skills and Requirements;- • Degree level or equivalent qualification., • Minimum 3 -5 years’ experience in operations/logistics/relationship management/customer care roles, • Industry Experience in beauty, luxury retail, fashion., • Order management and wholesale operations, • International shipping and export documentation, • Strong skills in ERP Systems experience – Cin7 would be preferable., • Natural cross functional collaboration skills, • Strong aptitude for Data analysis & Reporting, • Proactive Problem solving, • The ability to adapt to change, • Demonstrate exceptional attention to detail, • Strong organisational qualities, a strong communicator – with the ability to forward-plan., • Ability to manage a sometimes-heavy workload and to work well under pressure., • Humble, resilient, honest, reliable and empathetic, • Happy with hybrid working; 4 days in office and 1 day at home.

Senior Supply Chain Manager | Health & Wellness Brand | London / Hybrid Harmonic are proud to be partnering with a fast-growing wellness brand that has built an exceptional reputation through high-quality, effective products and a loyal customer base. In a market often driven by short-term trends, they’ve stood out by focusing on product integrity, strong repeat purchase, and building long-term trust with their community through product lines which are additive free and scientifically proven. Following significant success in the UK, the business is now entering an important stage of scale. With growing retail partnerships, strong momentum across social and TikTok, and plans to launch into the EU/Middle East, they’re focused on creating the operational foundations needed to support long-term expansion. Taking full ownership of the end-to-end supply chain and operations function, the Senior Supply Chain Manager will be central to ensuring the business can scale without losing quality, speed, or customer experience. The successful candidate will lead the function from supplier and manufacturer relationships through to inventory planning, fulfilment, logistics, and customer operations. Working closely with senior leadership, they’ll play a key role in shaping product launches, managing and optimising 3PL partnerships, and building the systems, processes, and resilience needed for international growth. It’s a high-impact role for someone who thrives in fast-growth environments and wants to help shape a genuinely exciting consumer brand as it moves from strong momentum into long-term market leadership. Key Responsibilities • Own and lead the end-to-end operational function of the business including supply chain management, logistics, fulfilment and customer service, • Develop and implement scalable operational strategies to support growth, • Manage supplier and manufacturing relationships, ensuring quality, cost efficiency, and reliability, • Drive improvements in COGS through supplier negotiation, production efficiencies, and smarter inventory management, • Work closely with commercial and finance teams to support profitability by improving operational efficiency and protecting margins, • Monitor operational performance against key business metrics including customer acquisition cost (CAC), customer retention, and churn, ensuring operations supports sustainable growth, • Manage and optimise 3PL relationships to support increasing demand across DTC and retail channels, • Identify risks and inefficiencies, proactively implementing solutions, • Ensure compliance with relevant regulations and industry standards What our client would like to see (essential) • Proven experience in an Operations, Supply Chain or Logistics role within a beauty, FMCG, food, drink or consumer brand, • Strong understanding of supply chain, manufacturing, and logistics in a product-led business, • Experience scaling operations in a fast-growth environment, • Strong commercial awareness and financial acumen, • Strong understanding of and experience with Excel, • Excellent organisational and problem-solving skills, • Confident stakeholder management, including suppliers and senior leadership What we would like to see (non-essential) • Experience working in a founder-led or entrepreneurial business, • Exposure to international supply chains or global expansion, • Experience with a DTC, subscription-based brand, • Experience implementing or upgrading operational systems (ERP, inventory tools, etc.), • Experience with Xero and/or other accounting systems would be a benefit, • Passion for beauty, wellness, or consumer brands Salary: £55,000 to £65,000 Hybrid working: 3 days per week in the London office At Harmonic, we are committed to building inclusive and equitable workplaces. We actively encourage applications from candidates of all backgrounds and ensure every application is considered fairly and thoughtfully, regardless of race, religion, gender expression, disability, or sexual orientation.

Love being on the move and interacting with people from all walks of life? Proud to deliver quality goods on time and put a smile on thousands of faces every week?\n\nJoin Ocado Logistics where there are bags of possibilities.\n\nIt's our mission to provide an outstanding customer experience. Whilst others might call you delivery drivers, here at Ocado Logistics our Customer Service Team Members play a vital role, delivering top quality products on time and in an efficient manner.\n\nYou’ll be out on the road whatever the weather, but you’ll never have to fight over the radio station, and you can sing along as loud as you like!\n\nIn return, we use our automated technology to pre plan your route and pre-load your van!\n\nEveryone likes their groceries at different times, so our working patterns will involve evenings and weekends in addition to weekdays - so on top of your base pay you will receive premiums that will increase your average hourly earnings to £14.60 per hour. You can also stack your earnings further with enhanced overtime to fund those special occasions!\n\n All your breaks are paid, meaning for every minute at work you get paid. That’s a great deal!\n\n(Everyone’s shifts will vary but more information is included at the bottom of this advert to help you understand what that might look like.)\n\nWhilst a safe working environment goes without saying, we offer a shopping list of perks that you can tailor to suit your lifestyle, including: \n\nCompany pension of up to 7% matched contributions after just 3 months\n\nAn enhanced digital health and wellbeing service, including virtual GP appointments, for you and your dependents\n\nHundreds of high street shopping, entertainment and restaurant discounts\n\nLife insurance coverage from day one of employment \n\n15% off your weekly shop with (url removed)\n\nLoads more voluntary benefits such as dental and travel insurance at a discounted price\n\nCareer progression – if you suddenly decide that being a driver isn’t for you, there’s plenty of opportunity for progression, as 87% of our salaried roles are filled by internal colleagues! \n\nSo what do we need from you?\n\nYou don’t need any previous experience to join our good-natured team, just bring yourself and a positive attitude, and our amazing training team will do the rest!\n\nBut you will need the following Driving Licence Requirements:\n\nFull UK or EU driving licence.\n\nMinimum of 12 months driving experience\n\nMaximum of 6 penalty points.\n\nNo driving disqualifications in the past 5 years.\n\nSome deliveries involve the handling of alcohol products, so you must be over 18 to apply.\n\nAs this is a customer facing role, good communication skills are also essential.\n\nHow to apply: \n\nFill in an online application - there is no CV needed!\n\nOur friendly recruitment team will get in touch to conduct an Online Licence Check and Right to Work Checks. \n\nYou will be invited to take a tour of the site, giving you the opportunity to meet the team for a question-and-answer session, and have a relaxed chat as part of a light touch interview\n\nWe will run a Disclosure Barring System check (DBS).\n\nOnce all checks are completed, you will be offered the role and your career with Ocado Logistics will start!\n\nContract Type: Permanent\n\nContract: Your contracted workweek is 40 hours over a seven day period. \n\nShifts: AM & PM. You may start as early as 05:30 in the morning, and can finish as late as 12:00 (midnight). Please check your commute time prior to applying. You will receive your shift rota up to 13 weeks in advance.\n\nPay Structure: This position is lunar paid. This means you will be paid every 4 weeks according to a monthly schedule. Please take this into consideration when applying. \n\nHourly Pay Rates:\n\nMonday to Saturday (Basic Rate)\n\n£13.96\n\nEvening Premium (from 6pm)\n\n£1.12\n\nSunday Day Premium\n\n£1.40\n\nSunday Evening Premium\n\n£2.63\n\nOvertime rate Monday to Saturday (Day Shift)\n\n£17.45\n\nOvertime rate Monday to Saturday (Evening Shift)\n\n£18.57\n\nWe are proud to be a Disability Confident employer, prioritising inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for people with disabilities. So, whatever your background or story, you’ll find a home at Ocado Logistics

Operations Officer – 6-Month FTC | Higher Education Client | London | Hybrid Working A fantastic opportunity has arisen for a highly organised and proactive Operations Officer to join a collaborative and fast-paced Higher Education client on a 6-month fixed-term contract. This is a varied administrative and operational support role, ideal for someone with previous education sector experience who enjoys working across systems, processes and stakeholder management, whilst delivering exceptional customer service. The successful candidate will be confident working independently, managing multiple priorities and supporting both internal teams and external partners. The Role The Operations Officer will play a key role in administering core systems and operational processes throughout the annual cycle, ensuring an efficient and customer-focused service is delivered at all times. Responsibilities will include: • Acting as the first point of contact for internal and external stakeholder enquiries, • Managing shared inboxes and responding to queries within agreed SLAs, • Providing guidance on registrations, certification, results and operational processes, • Supporting the administration of learner management systems and assessment platforms, • Maintaining and updating qualification, centre and student data accurately, • Coordinating external assessment events and contact point processes, • Producing, analysing and presenting reports from internal databases, • Liaising with external providers to monitor and resolve system issues, • Supporting payroll-related administration including invoices and achievement records, • Organising meetings, booking rooms, taking minutes and coordinating logistics, • Providing onsite support at conferences and events when required, • Assisting with process improvements and supporting wider operational projects, • Training and supervising temporary staff on systems and processes where neededAbout You The ideal candidate will be highly organised, solutions-focused and thrive within a busy operational environment. You will have strong administrative experience alongside excellent communication and stakeholder management skills. Key requirements include: • Previous administrative or operations support experience within the education sector, • Higher Education experience is highly desirable, • Educated to degree level or equivalent qualification preferred, • Strong attention to detail and ability to manage workload independently, • Experience working with databases, systems and Microsoft Office applications, • Excellent written and verbal communication skills, • Confident prioritising multiple tasks and meeting deadlines, • Ability to problem solve proactively and use initiative, • Experience managing inboxes, coordinating meetings and handling data accurately, • Collaborative and team-oriented approachThis is an excellent opportunity for a capable and motivated administrator looking to join a supportive team in a meaningful and varied role. IFO181976 Tiger is B Corp Certified. We are part of a global movement of businesses committed to improving social and environmental conditions around the world.

FIELD SERVICE ENGINEER - PERMANENT POSITION We are currently recruiting for a hands-on Field Service Engineer to support the deployment, maintenance, and optimization of an advanced vision-based Real-Time Location System (RTLS) across customer sites throughout the UK logistics sector. This customer-facing role combines installation, commissioning, fault finding, and ongoing technical support for cutting-edge AI-powered camera systems designed to improve operational safety and productivity in industrial environments. As a Field Service Engineer, you will work directly on customer sites, carrying out equipment installation, system configuration, diagnostics, preventative maintenance, and troubleshooting activities. You will act as a key technical contact for customers, ensuring systems operate reliably while delivering a high standard of service and support. The role offers exposure to advanced technologies including computer vision, AI-driven tracking systems, industrial networking, and safety solutions. You will work closely with internal engineering, product, and commercial teams, providing valuable field feedback to support continuous product improvement. This is a varied and highly practical role involving regular UK travel, customer interaction, and opportunities for long-term technical development as the business continues to grow. Key Responsibilities: • Install, configure, test, and commission RTLS hardware and software systems at customer locations., • Carry out on-site fault finding, diagnostics, and repairs to ensure maximum system uptime., • Provide first-line and second-line technical support to customers both remotely and on-site., • Perform preventative maintenance, system health checks, and performance optimisation activities., • Support customer training and handovers following installation and commissioning., • Work closely with customers to resolve technical issues quickly and professionally., • Assist with system upgrades, software updates, and configuration changes., • Complete service reports, installation documentation, and technical records accurately., • Support technical demonstrations and occasional trade show or customer event activities., • Collaborate with engineering and product teams to escalate recurring issues and provide field feedback., • Ensure all work is completed in line with health & safety and site compliance requirements., • Travel regularly across the UK to support customer sites as required. Skills & Qualifications: • 2+ years of experience in a Field Service Engineer, Service Technician, Installation Engineer, or similar technical role., • Degree, HNC/HND, apprenticeship, or equivalent qualification in Engineering, Electronics, Electrical Engineering, Mechatronics, or a related discipline., • Strong hands-on electrical, electronic, or electro-mechanical troubleshooting skills., • Experience working with industrial systems, CCTV/camera systems, networking, automation, or related technologies would be advantageous., • Interest in technologies such as computer vision, AI systems, RF technologies, and industrial safety applications., • Ability to diagnose and resolve technical faults independently in customer-facing environments., • Strong organisational and time-management skills with the ability to manage multiple service activities., • Comfortable working independently and travelling regularly to customer sites., • Excellent communication and customer service skills., • Good working knowledge of IT systems and networking principles., • Experience with Linux and Python would be beneficial but not essential., • Full UK driving licence and willingness to travel extensively across the UK., • Fluent in English, both written and spoken. The Offer: • A permanent, full-time employment contract, • A salary & benefits package commensurate with experience Please send over your CV to or call me on +32 (0) 3 318 00 74. As always, we are open to recommendations, so please feel free to pass this on to other suitable candidates.

Position: Refrigeration Design Engineer (Industrial Refrigeration) Contract: Permanent, Full Time Location: Remote - Based anywhere in the UK (Head office is based in Leicestershire) Salary: up to £75K plus company car or cash allowance & benefits & performance bonus Industry: Industrial Cooling & Refrigeration – Food/FMCG, Cold Storage & Logistics, Data Centre PRS Engineering has engaged with a key client and a leading Industrial Cooling & Refrigeration specialist operating and delivering high value projects across the UK with headquarters based in Leicestershire. Due to team expansion and winning new projects, we are seeking an Industrial Design Engineer with a background in Ammonia, CO2 Systems, Industrial Cooling Technologies &/or Industrial Refrigeration to support business requirements and oversee key projects. This is a remote working role with occasional attendance at the Leicester office will be required as will site visits and site surveys. The Role: To design and propose industrial refrigeration systems for food manufacturing facilities and logistics cold storage centres. Detailing costs and designs to customers while meeting legislative and customer-specific requirements. To create comprehensive designs from initial briefs and/or drawings, whilst adhering to the latest company and industry standards. Produce detailed design work, consisting of but not limited to: cold room and facility heat load calculations, equipment selections, pumped circulation system design, P&ID development and approvals, concept design presentations, sales stage design applications, engineering specification sheets, pipework isometric drawings, and pipe sizing for ammonia refrigeration systems. This is a remote working role, but attendance at the Leicester office will be required as will site visits, surveys, and client presentations. Main Responsibilities • Carry out site surveys where required, • Generate and update enquiry bank, • Attend customer scoping and design meetings where required, • Produce initial outline design/scope, • Produce Design File (electronic or hard copy) in line with ISO 9001 standard, • Produce detailed design post sales stage and convert into live project for delivery team, • Conduct heat load calculations, produce engineering sheets and pipework isometric, • drawings, equipment selections and pipe work sizing, • Produce supplier/sub-contractor enquiries for quotations, • Produce data for Design of Contracts project handover including: Equipment/supplier/sub-contractor procurement schedule, identify PED category of system and inform compliance team if CAT 4, calculate system refrigerant charge, produce high level program of works and high level phasing with support of delivery team, • Raise Contract Approval Form to enable project to be booked on system, • Mark up drawings and issue to CAD department to produce, • Attend site at least once during project installation period, to carry out design review, • Assist PM during delivery phase for design queries, • Maintain excellent service levels at all times, ensuring a “first Class” service to all customers, • Take on projects as and when required and see them through to successful completion Financial • Produce estimates in line with customer budgets and to agreed company margins, • Produce formal scope of works and formal quotations, • Assist CM with project variation design and costs All contracts over £500k to have contract/design review with senior member of staff, • To identify means of generating extra revenue through new initiatives (forward thinking) People • One to one session with line manager once a quarter, • To treat other colleagues, managers, customers and other stakeholders equally and with courtesy and respect at all times, • Where possible - to assist others with tasks that may be outside of the scope of your role, • To assist with coaching other colleagues/managers, for cross training purposed in your area of expertise Compliance • Ensure that all relevant company and legislative policies and best practices are adhered to and always maintained, • Inform the relevant Manager of non-conformances and ensure that corrective action is taken, • Ensure compliance with all procedures throughout within your remit, • Produce Design File (electronic or hard copy) in line with ISO 9001 standard, • To ensure Refrigeration industry codes and standards are upheld, • To comply with environmental policies and putting forward new ideas for, • improving environmental efficiencies., • Adhere to Group H&S procedures with due regard for business constraints and efficiency

An international FMCG business requires a Customer Service & Supply Specialist to join their small, fast-paced but detailed oriented logistics and customer service team on a temp basis. Work closely with Commercial, Marketing, Finance, and Supply teams to ensure smooth operations. Resolve supply

Cargo Customer Service Executive – Heathrow. Cargo Customer Service Executive. This is an exciting opportunity for someone with a strong background in cargo operations, customer service, and logistics to play a key role in a fast-paced and dynamic environment.

The Customer Service Coordinator/ Logistics Administrator role in the retail industry involves providing excellent support to customers and ensuring smooth communication across various channels. Actively seeking improvement on logistics processes to reduce cost. Knowledge of the logistics flow and p