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Love being on the move and interacting with people from all walks of life? Proud to deliver quality goods on time and put a smile on thousands of faces every week? Join Ocado Logistics where there are bags of possibilities. It's our mission to provide an outstanding customer experience. Whilst others might call you delivery drivers, here at Ocado Logistics our Customer Service Team Members play a vital role, delivering top quality products on time and in an efficient manner. You’ll be out on the road whatever the weather, but you’ll never have to fight over the radio station, and you can sing along as loud as you like! In return, we use our automated technology to pre plan your route and pre-load your van! Everyone likes their groceries at different times, so our working patterns will involve evenings and weekends in addition to weekdays - so on top of your base pay you will receive premiums that will increase your average hourly earnings to £13.90 per hour. You can also stack your earnings further with enhanced overtime to fund those special occasions! All your breaks are paid, meaning for every minute at work you get paid. That’s a great deal! (Everyone’s shifts will vary but more information is included at the bottom of this advert to help you understand what that might look like.) Whilst a safe working environment goes without saying, we offer a shopping list of perks that you can tailor to suit your lifestyle, including: • Company pension of up to 7% matched contributions after just 3 months, • An enhanced digital health and wellbeing service, including virtual GP appointments, for you and your dependents, • Hundreds of high street shopping, entertainment and restaurant discounts, • Life insurance coverage from day one of employment, • 15% off your weekly shop with Ocado.com, • Loads more voluntary benefits such as dental and travel insurance at a discounted price You don’t need any previous experience to join our good-natured team, just bring yourself and a positive attitude, and our amazing training team will do the rest! But you will need the following Driving Licence Requirements: • Full UK or EU driving licence., • Minimum of 6 months driving experience (12 months experience is desirable)., • Maximum of 6 penalty points. As this is a customer facing role, good communication skills are also essential. How to apply: • Fill in an online application - there is no CV needed!, • Our friendly recruitment team will get in touch to conduct an Online Licence Check and Right to Work Checks., • You will be invited to take a tour of the site, giving you the opportunity to meet the team for a question-and-answer session, and have a relaxed chat as part of a light touch interview, • We will run a Disclosure Barring System check (DBS). Contract: Your contracted workweek is 40 hours, which can be scheduled as either four 10-hour days or five 8-hour days within a seven day period. Shifts: AM & PM. You may start as early as 05:30 in the morning, and can finish as late as 12:00 (midnight). Please check your commute time prior to applying. You will receive your shift rota up to 13 weeks in advance. Pay Structure: This position is lunar paid. This means you will be paid every 4 weeks according to a monthly schedule. Please take this into consideration when applying. Hourly Pay Rates: Monday to Saturday (Basic Rate) £13.44 Evening Premium (from 6pm) £1.12 Sunday Day Premium £1.34 Sunday Evening Premium £2.58 Overtime rate Monday to Saturday (Day Shift) £16.80 Overtime rate Monday to Saturday (Evening Shift) £18.20 We are proud to be a Disability Confident employer, prioritising inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for people with disabilities. So, whatever your background or story, you’ll find a home at Ocado Logistics.

Contract Type: Self-Employed / Sole Proprietor Location: 60a Station Road, North Harrow, HA2 7SJ (Subject to relocation to Mill Hill or Barnet. Scans also take place at multiple offices across London.) Salary: £30,000/year + performance bonuses Start Date: 5 January 2025 Hours: Monday–Friday, 9:30am–5:00pm ⭐ About StarSmiles Aligners StarSmiles is a direct-to-consumer invisible aligner provider. We scan patients for mild-to-moderate misalignment cases, design treatment plans, and manufacture our own aligners in-house. By eliminating the traditional dentist middleman, we make straightening and whitening more accessible and affordable, while still delivering effective, comprehensive clinical outcomes. Our mission is simple: make confident smiles more accessible without compromising care or quality. Role Overview The Operations Coordinator is a hybrid patient-facing and administrative role, responsible for: This person will also assist the Founder with daily updates, priorities, and operational tasks. Key Responsibilities⭐ 1. Intra-Oral Scanning & Consultations • Perform high-quality intra-oral scans for new and existing patients., • Welcome patients, explain treatment stages, and answer questions clearly and confidently., • Guide patients through pricing, packages, and next steps to assist with conversion., • Upload scans and communicate with the treatment planning team promptly., • Travel for scanning:, • Approx. 3 day trips per month to nearby UK cities (e.g., Birmingham, Leicester) — fully compensated., • Regular London travel to partner offices and clinic spaces (within working hours whenever possible)., • Maintain professionalism, friendliness, and a reassuring patient experience throughout consultations.⭐ 2. Operations & Administrative Coordination, • Send confirmation, reminder, and follow-up emails to patients., • Maintain and update Zoho CRM with all patient details, appointment dates, case statuses, and notes., • Organise and track treatment plans from the planning team; send plans to patients promptly., • Prepare and assemble aligner kits and coordinate shipping or courier arrangements., • Maintain a fully updated calendar of:, • appointments, • scanning days, • impending treatment stages, • aligner delivery timelines, • Respond to patient queries via email, WhatsApp, and phone (email is the primary channel)., • Keep accurate, neat to-do lists and track all outstanding tasks., • Communicate effectively with the Founder and flag any delays, patient concerns, or operational issues.Working Hours & Flexibility, • Standard schedule: Monday–Friday, 9:30am–5:00pm., • Hybrid structure:, • In-person: when scanning or meeting patients., • Work-from-home: for admin tasks on days without scans., • Occasionally, a patient may request a scan outside standard hours (evening/weekend)., • You may take up to 30 days off per year (unpaid, in line with contractor status). Notice Requirements • Provide at least 7 days’ notice for planned time off., • Before going on leave, you must ensure:, • All patients with upcoming appointments are informed., • CRM and booking systems reflect your unavailable dates., • No new appointments can accidentally be booked during your time off., • A clear, written handover list is sent to the Founder.Emergencies & Illness, • StarSmiles is understanding, flexible, and compassionate., • All urgent tasks are completed or delegated., • Treatment planners are informed of any pending approvals., • Any aligner shipments due that week are prepared or reassigned., • £30,000 per year, paid monthly upon invoice., • Performance bonuses related to scanning, conversions, or overall contribution., • After ~8 months, if workload increases and performance is strong, salary may be reviewed and raised to £33,000., • Potential opportunity for share options within 2 years, depending on performance and business growth.Contract & Invoicing, • You will work as a self-employed sole proprietor., • No payroll or employee benefits, as this is a contractor role., • You must file your own taxes; StarSmiles can introduce you to our accountants for guidance.Skills & QualificationsEssential, • Right to work in the UK, • Fluent written and spoken English, • Strong administrative and organisational abilities, • Previous experience in operations, admin, or customer service, • Tech-savvy (email, calendars, spreadsheets, CRM tools), • Friendly, patient, and confident when speaking to patients, • Comfortable with travel for scanningNice to Have, • Experience in dental, orthodontic, or aesthetic environments, • Experience with intra-oral scanning (not required — full training provided), • Warm, personable, and patient, • Extremely organised and detail-oriented, • Independent and self-motivated, • Confident speaking with patients, • Calm under pressure and comfortable multitasking, • Reliable and consistent in follow-ups We care deeply about: • Patient experience, • Quality and accuracy, • Organised workflows After the first 6 months, you will earn significant independence and trust in handling day-to-day operations. We want someone who enjoys working autonomously, communicates clearly, and takes pride in doing things properly. How to Apply Please send the following to : • Your CV, • A short cover letter explaining:, • Why you want to join StarSmiles, • Your availability

Transport Planner / Transport Operation Planner Job Type: Permanent, Full Time 30k plus performance related bonus after successful probation. Working Hours : 10am - 7pm Monday to-Thursday, 9am - 6pm Friday (1-hour unpaid break) Main purpose of role: To ensure that all the distribution network is planned so deliveries are made in the most effective, efficient and cost-effective way utilising dynamic route planning software and internal operating systems. Providing a world class distribution service to clients. You will also need to take into account effective scheduling, health & safety, legislation and compliance working closely with all key stakeholders within the business. Key responsibilities: Dynamic daily route planning ensuring maximum vehicle utilisation analysing and interpreting data. Routes to be checked on Sage and mapped to ensure that the correct customers have dropped onto the correct rounds and correct days. Any issues to be report to the sales team. Ensure communication at high level with the night shift operations ensuring a clear hand off of the next day delivery requirement. Ensure all routes have the correct number of drops as per route optimisation and are complete inside their working hours in addition maintain check weight report on every vehicle through our internal WMS. Review the routes with the line manager weekly and refresh dynamic route optimisation. Ensure excellent communication lines with 3PL providers and seamless booking in of client deliveries via Ceva / Bidfood / BA etc. Vehicle maintenance schedules to be checked weekly and route optimisation to be planned in accordance with any vehicle down time working closely with the supply chain and logistics manager. Keeping up to date with government transport and planning policy and legislation Communication with the sales team of any change of delivery, route or schedule. Advise line manager of any obstructions to making safe, efficient deliveries on time. Maintain vehicle temperature checks and audit weekly communicate any discrepancies directly to the Supply Chain and Logistics Manager. Supporting Cover for line manager when on leave and absent from the business. Collate and log driver KPIS utilising route optimisation software and other platforms on a daily basis enabling supply chain and logistics manager to review with the head of operations. Monitor PCNs and report back to Supply Chain and Logistics Manager and Head of Operations. Collate any driver daily defect reporting and communicate directly with the Supply Chain and Logistics Manager for resolution. Update or change any delivery instructions for drivers working closely with Telesales and Customer Service colleagues. Maintain weekly vehicle checks alongside Supply Chain and Logistics Manager Salary & benefits: 30k plus performance related bonus after successful probation. Hours of work: 10.00am to 7.00am Monday to Thursday, 9am to 6pm Friday (1 hour unpaid break) Working Hours : 10am - 7pm Monday to-Thursday, 9am - 6pm Friday (1-hour unpaid break) 25 days holiday plus public holidays Cash health plan (money back for dentist, opticians, physio etc.) Life assurance (4 x salary) Staff discount on ALL products Pension (3% employer and 5% employee) Candidate criteria: Skills/competencies; Good communication skills both written and verbal Excellent customer service skills Excellent attention to detail Problem solving skills and the ability to adapt plans IT skills for using spreadsheets (Excel) and route planning software The ability to work under pressure and to meet deadlines Have good administration skills Good working knowledge of Microsoft Word & Outlook Knowledge Required: Good geographical knowledge of the UK particularly London and the South of England Experience Required; Experienced in working in transport or distribution background Candidates with experience or relevant job titles of; Logistics Coordinator, Logistics Manager, Operations Manager, Supply Chain Manager, Transportation Supervisor, will all be considered. TPBN1_UKTJ

Whilst others might call you delivery drivers, here at Ocado Logistics our Customer Service Team Members play a vital role, delivering top quality products on time and in an efficient manner. Once all checks are completed, you will be offered the role and your career with Ocado Logistics will start!