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Field Services – Service Operations Lead Our Field Services – Service Operations Lead will oversee the planning, coordination, and execution of field service activities to ensure high-quality service delivery, operational efficiency, and an exceptional customer experience. This role is responsible for managing day-to-day field operations, optimising service processes, coordinating and managing the partner network, and driving continuous improvement across service workflows. Acting as the primary link between customers, internal teams, and field staff, the Lead ensures service commitments are met, SLAs are achieved, and all operations comply with company standards, safety regulations, and best practices. This position plays a critical role in enabling service excellence by improving operational throughput, reducing downtime, overseeing service quality, and implementing tools and processes that enhance productivity Key Responsibilities • You will be the primary escalation point for field-based service issues, delays, or risks., • Ensure SLA, KPI, and customer satisfaction targets are consistently met., • Coordinate with Service Desk and Technical teams to ensure seamless end-to-end incident and request fulfilment., • Oversee resource planning, including capacity management, cover, and skills alignment., • Drive first-time fix improvement and reduction of repeat visits., • Ensure field engineers comply with processes, safety standards, and documentation requirements., • Identify and implement operational improvements across tooling, workflows, and service delivery., • Provide clear operational reporting and insights to senior stakeholders., • Support onboarding, coaching, and performance management of field engineers., • Monitor and manage partner and customer performance to ensure service levels and contractual commitments are met., • Demonstrate ownership of contracts and commercial awareness, proactively managing commercial considerations and contractual commitments within service delivery. Knowledge, Skills & Experience Essential • Demonstrated knowledge of field service operations, service delivery models, and workflow optimisation, • Proficiency in service management platforms (e.g. ServiceNow), • Knowledge of SLA, KPI, and performance management frameworks, • Understanding of asset management, logistics, and inventory control, • Ability to drive continuous service improvement and process optimisation Key Attributes • Operational excellence mindset, • Exceptional communication and stakeholder management skills, • Highly organised with strong attention to detail, • Proactive, adaptable, and effective in a fast-paced environment, • Confident and credible when working with engineers, partners, and customers Additional Requirements This is both an internally facing leadership role and a customer-facing service role. Regular customer site visits are essential, and candidates must be willing to travel as required.

A logistics company in Sheffield is seeking a Driver's Mate to assist drivers in delivering IKEA products.The role requires strong customer service skills and attention to detail while conducting vehicle checks and handling goods safely.Candidates should have experience using GPS and be committed to

A leading logistics company is seeking dedicated Customer Service Team Members in Sheffield.

A prominent building products company in Sheffield is seeking two Customer Service Coordinators for a full-time, permanent role.

A logistics company based in Sheffield is looking for a Customer Service Operator to manage relationships with customers and ensure service levels are met. Responsibilities include managing customer queries, providing quotes, and ensuring compliance with regulations.

This role involves leading a team to high performance, driving efficient operations, and ensuring excellent customer service in a fast-paced logistics environment.

Workshop Controller Sheffield £36,000 Basic +OTE £45,600 Days -Monday - Friday, Ref 29763 We have a new job vacancy available for a Workshop Controller for our clients main dealership in Sheffield. This role suits an experienced Workshop Controller that is looking to many a busy workshop. If youre an experienced Workshop Controller then apply now! WorkshopController Benefits: Progression opportunities GreatOvertime Opportunities Company Pension Company Discounts Great Training & development WorkshopController Role: Allocate work efficiently among technicians to maximise workshop productivity and ensure timely & high-quality job completion Monitor job progress, review job cards, and ensure accurate job timing for costing purposes Manage all warranty and additional work procedures, ensuring correct documentation and customer authorisations Maintain agreed service levels and ensure the smooth daily running of theworkshop Build and maintain strong relationships with internal teams and external customers to ensure consistent service delivery Supervise and support workshop staff, providing leadership, addressing performance issues, and escalating concerns to the Regional Manager as needed Ensure workshop cleanliness, compliance with Health & Safety, and adherence to all company and legal standards Monitor and contribute to financial performance, supporting cost control and efficiency improvements Handle and resolve customer complaints in a timely and professional manner Continuously review and improve workshop operations, promoting a culture of service excellence and continuous improvement WorkshopController Requirement Full UK driving license 2+ years experience as Workshop Controller. Experience at an independent garage, used car supermarket or car dealership is a necessity Octane Recruitment Consultant Jordan O'Connor JOOJ Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Vehicle Technician, Vehicle Mechanic, Commercial Vehicle Technician, Diagnostic Technician, Senior Technician, Master Technician, Mobile Vehicle Technician, PDI Technician, Prep Technician, MOT Tester, Fast Fit Technician, LCV Technician, Light Commercial Technician, HGV Technician, Bus Technician, LGV Technician, HGV Engineer, HGV Mechanic, HGV Fitter. Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments. TPBN1_UKTJ

The Customer Service Lead in a freight environment oversees a team responsible for managing shipments, resolving logistics issues, and delivering exceptional service to shippers, consignees, and key accounts. Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations acr

Proven experience in customer service or a similar customer facing role. Are you a team player, customer-oriented and enjoy problem-solving? Do you pride yourself in deliveryexceptional customer service? Then this might be your dream job!. We help our customers manage their goods most efficiently us

Maintaining customer profiles and proactively managing service changes. Handling customer enquiries via our call management system with accuracy and care. Investigating and resolving issues promptly within service guidelines.