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Technical Equipment Engineer – Multi-function Construction, Logistics, and Recycling Sector - Scotland A well-established and reputable engineering-driven materials handling and industrial equipment business in Scotland is seeking an experienced Technical Equipment Engineer to join its service team. This opportunity is ideal for a hands-on professional with strong forklift maintenance expertise who is confident working both independently in the field and as part of a wider technical support team. Key Responsibilities: • Service, maintain, and repair electric, diesel, and LPG forklifts., • Perform advanced diagnostics and fault-finding across mechanical, hydraulic, and electrical systems., • Commission new equipment at client sites and conduct structured handovers., • Respond to breakdowns and provide efficient on-site technical support., • Maintain accurate service documentation and ensure adherence to service-level agreements., • Support warranty assessments, technical reporting, and internal training initiatives. Minimum Requirements: • Minimum 5 years’ hands-on experience in forklift maintenance and repair., • Qualified Diesel Mechanic or relevant trade certification., • Strong diagnostic capability across mechanical, hydraulic, and electrical systems., • Ability to work independently in a field-service environment., • Excellent communication and customer-facing skills., • Valid driver’s licence. What we’re looking for: A technically strong, customer-focused professional who takes pride in delivering reliable service, maintaining safety standards, and representing a respected industrial equipment provider within the Scottish market. Mindcor will respond to shortlisted candidates only. If you do not hear back within two weeks, please consider your application unsuccessful. Your profile will, however, be retained for future opportunities. For more executive and specialist opportunities, follow ___ - we post new roles weekly.

Product Manager Salary: Up to £90,000 + benefits Location: Hybrid/Leeds (1 day a week in the office) I'm working with a fast-growing SME who are accelerating the resale and recommerce industry. The company offer an end-to-end solution that combines the ease of modern tech with expert valuation and customer-first marketplace service. As the Product Manager, you will own and drive the strategy of the internal products and services that power their operational backbone. This includes logistics applications, internal tools, third‑party integrations, pricing and stock platforms, and everything that helps their teams work efficiently at scale. Responsibilities: • Lead the full product lifecycle, from end to end., • Turn high-level business goals into clear, actionable user stories and deliverables., • Manage and continuously refine their websites for international markets., • Collaborate with stakeholders to review existing processes and uncover improvement., • Prioritise initiatives and features to maintain strong alignment with the overarching product strategy., • Leverage analytics tools and customer insights to pinpoint areas for growth, optimisation, and innovation., • Facilitate scrum ceremonies and champion the customer perspective throughout the product development process., • Be experimental minded and have a B2C focussed approach., • Look and integrate AI practices into their product streams to speed up efficiency and for scaling purposes. Requirements: • A background in CMS or Hubspot, with familiarities in A/B testing from a customers perspective., • Understanding of system integrations and APIs, with the ability to work effectively with engineering teams on third-party integrations., • Experience working in a start-up or scale-up environment that is very fast-paced., • Experience building and scaling products into multiple markets., • Proven experience managing and articulating key data insights and analytics to scale users., • Extensive experience managing internal tools, operational platforms or B2B products., • Clear and confident communication skills and the ability to manage multiple workstreams effectively., • Experience in e-commerce, re-commerce, logistics, or marketplace environments. If you are a Product Manager that thrives on testing assumptions, iterating fast, solving ambiguous operational challenges, and building products that meaningfully shape how people work, this role is for you. *Due to the high volume of applications, not all applicants will receive feedback

Alchem Partners have been retained to source an experienced Operations Manager to lead a multi-disciplined team based in the UK. Our client is an industry leading expert, part of a £multimillion, global business with sites worldwide. You will lead the multi-disciplined teams on site as well as manage a small number of smaller sites within the UK. The role will focus on existing processes and improvements, leading and mentoring multi-disciplined teams including operational, engineering, logistics, customer service and managerial/supervisors as well as waste reduction, operational efficiency and ensuring the implementation of the company values, mission, vision and strategy. You will be a key budget holder and be financially and commercially responsible for the running of the division and the strategic growth and implementation. Key Responsibilities • Lead the site ensuring smooth and compliant running of the operations, engineering and other disciplines., • Ensuring smooth running of entire process, including resolution of issues for customers in a timely and cost effective manner, • Focus on process and efficiency improvement, effective cost optimisation all whilst ensuring exceptional customer care and quality., • Create and control departmental budget., • Leading and participation of management and regional meetings, • Responsible for recruitment, induction and retention of team members Key Competencies/Qualifications and Experience • Degree in a technical or commercial discipline, • Operational leadership experience within a process related industry i.e. Chemical, Process Manufacturing, FMCG etc., • You will have strong commercial and financial acumen and a data driven mindset, • Strong continuous improvement experience, • Proven success managing and mentoring multi-disciplined teams i.e. operations, engineering, customer service, logistics etc., • Strong customer-orientated view of the sales and service This role will suit a proactive, driven and ambitious leader who is looking to own their own and their teams development, someone who is keen to take ownership and improve upon current practices. This is a strong developmental opportunity for the right person with huge growth potential. In return our client is offering a salary of c£70,000, plus company car, bonus, private healthcare, pension. Please apply via the link below or contact Stuart Tomkinson directly.

Newton Waterproofing Systems are looking for a full-time, permanent Operations & Sales Executive to join our close-knit and hardworking team at our growing distribution centre in Hunslet, Leeds. We are the oldest independent supplier in the UK waterproofing industry, supplying a wide range of structural waterproofing, damp proofing and repair solutions into commercial, residential and civil projects across the country. Overview The Operations & Sales Executive will focus on supporting and developing the skills to manage the sales and warehousing functions at our Leeds branch. This role combines hands-on training in a sales, trade counter and warehouse environment, focusing on providing customers with the highest level of service. Key Responsibilities: Sales & Trade Counter Management: • Support daily trade counter operations, ensuring excellent customer service., • Handle customer enquiries and order processing., • Assist in monitoring and managing stock levels at the trade counter to meet customer demand. Logistics and Distribution: • Coordinate the timely delivery of orders to customers and sites., • Work with logistics teams to optimise delivery routes and schedules. Warehouse Operations: • Accurate picking and packing of daily stock orders., • Loading of daily sales orders onto the company vans for dispatch., • Maintain a clean, safe, and organised warehouse environment., • Unloading incoming stock. Skills and Qualifications: Essential: • Organisational skills., • Excellent communication and interpersonal skills within teams and with customers., • Basic knowledge of Microsoft Office. Desirable: • Familiarity with health and safety standards in a warehouse environment., • Experience or knowledge of construction products or trade counter operations. Personal Attributes: • Customer-focused with a commitment to high service standards., • Resilience and adaptability in a dynamic working environment. Working Conditions: • 8am to 5pm on-site, Monday to Friday, • Physical fitness to handle occasional handling of stock., • Dynamic environment balancing warehouse operations and customer-facing responsibilities. Salary and Benefits: • Depending on experience, with opportunities for performance-based progression., • Quarterly bonus scheme based on KPIs and overall company performance, • Continuous professional development and career advancement opportunities. Application Process: Interested candidates are encouraged to apply by submitting their CV to Job Type: Full-time, Permanent Pay: Depending on experience Benefits: • Company events, • Company pension, • Financial planning services, • Life insurance, • On-site parking Ability to commute/relocate: • Leeds LS10 1RJ: Must be able to reliably commute or plan to relocate before starting work Licence/Certification: • Driving Licence (required), • Work Location: In person

NXA Talent are delighted to be supporting a prestigious 3pl based in Yorkshire with an Operations Manager Vacancy in their flagship retail/ecomm multi-user operation based in West Yorkshire. The role would be a great fit for somebody currently working as a Shift Manager or Operations Manager looking to advance their career and commercial customer understanding Key Responsibilities: • Act as the main point of contact for customers on all operational aspects of their contracts, including processes, costs, and service delivery., • Supervise and manage warehouse staff working on the contract(s), ensuring labour and operational costs stay within budget., • Monitor performance against customer KPIs and SLAs, ensuring targets are consistently met., • Prepare and issue customer service reports on time and support the rollout of new initiatives or process improvements., • Maintain regular communication with senior customer representatives to address operational needs and feedback., • Train and coach staff and team leaders to ensure safe, efficient, and high-quality performance., • Implement and maintain company policies, procedures, and best practices across all warehouse activities., • Operational experience managing within a warehousing/logistics environment (preferably within a 3pl), • Demonstrable experience of working in customer focused distribution with customer management experience being an advantage., • Must be open to working either Monday - Friday on a day shift OR Sunday -Thursday on a day shift (weekend working is done with a shift premium)

PROJECT MANAGER (EAST) CENTRAL SCOTLAND, PERMANENT JOB EXCELLENT SALARY AND BENEFITS PACKAGE INCLUDING COMPANY VEHICLE / VAN Headquartered in Dunfermline and with multiple locations throughout Scotland, GRW Talent’s client is amongst the UK’s largest home improvement companies with a highly recognisable and established brand that is synonymous with quality. Due to continuous sales growth in both their domestic and commercial customer bases, they now need to make the key hire of a Project Manager. Rated Excellent on Trust Pilot with over 5000 reviews and voted the best company in the UK in their sector by consumer champion Which.co.uk, the customer experience and service is at the heart of everything they do. They are looking for an experienced and dedicated Project Manager to become part of a rapidly growing social housing installations team. As Project Manager, you will be responsible for ensuring that all operations run smoothly, efficiently, and safely. This role requires strong leadership skills, excellent time management, and a thorough understanding of site management practices. The ideal candidate will be proactive in problem-solving and committed to maintaining high standards of quality and safety. You will be responsible for: • Planning and managing labour, material and costs to ensure projects are carried out safely, on time and to the highest standard., • Conducting quality and safety audits in accordance with our management system., • Managing improvements in health and safety., • Maintain accurate records of site activities, including daily logs, incident reports, and progress updates., • Address any issues or delays promptly to minimise disruptions to the project timeline, • Providing ongoing training to ensure all installations are carried out to our unique fitting details., • Coaching and mentoring colleagues to support their continuous development., • Liaising with supply chain to consistently improve quality and logistics systems to maximise output and productivity. We are looking for a Project Manager who comes with natural people management skills. This could be someone coming from an operational management, commercial management or people management role within the construction or building industry who has the ability to adapt. We will also consider individuals who may have worked directly within the social housing market and have experience in leading teams. It is preferred but not essential for candidates to be educated to degree standard, preferably in a construction or engineering discipline. Joinery / shopfitting experience would be useful. Health and safety certification is required. Please note due to the high volume of locations of customer sites having a focus more East or West within the central belt may be possible in this role. This is a unique opportunity to join one of Scotland’s leading brands, offering fantastic career opportunities and the autonomy to make a real difference within an organisation already committed to growth, service excellence and uncompromising safety standards. Candidates can expect superb job security, ongoing training and career development. Your excellent base salary is supplemented by a solid company pension, private healthcare, company vehicle or van and fuel card and 31 days holiday per year. To apply to this role please contact our recruitment partner Katie Hydes at GRW Talent or apply via LinkedIn.

Supply Chain Planner - 12 month temporary contract Hourly Rate: £21.54PH - £23.08PH Location Leeds Working Model Full time, 37.5 hours per week Hybrid working with a minimum of 3 days per week onsite in Leeds Initial 12 month period We are currently recruiting on behalf of our client for a Supply Chain Planner to join their Leeds site on a 12 month contract to cover a leave of absence. This is a key role within a complex, global supply chain environment, where you will take ownership of supplier performance, manage daily planning activity and work closely with cross functional teams to maintain service and inventory performance across the network. Key Responsibilities • Manage a complex portfolio of global suppliers, driving active supplier performance management, • Communicate regularly with suppliers and collaborate with internal stakeholders across multiple functions, • Achieve and continuously improve customer service levels and inventory targets, • Balance supply and demand across a critical segment of the supply chain, • Oversee daily operational processes and ensure continuity of supply, • Identify and eliminate potential supply chain failures through proactive planning, • Champion preventative practices to reduce expediting and escalate risks appropriately, • Lead cross functional stakeholders to deliver short and mid term tactical improvements, • Utilise Six Sigma methodologies to support continuous improvement initiatives, • Monitor inbound materials and coordinate closely with integrators and logistics partners Skills & Experience Required • Degree educated in Supply Chain, Business or a related field, or equivalent practical experience, • Proven experience in supplier performance management, including Class 1 and 2 level escalations, • Strong planning and analytical background within a supply chain environment, • Experience driving continuous improvement activity directly with suppliers, • Understanding of total cost of ownership, trade offs and network exception management, • Experience tracking and managing inbound materials, • Ability to collaborate with data teams to optimise key planning parameters, • Track record of delivering both personal and team results within a networked environment, • Strong communication and stakeholder management skills Desirable • Experience within a complex, global supply chain environment, • Exposure to inventory optimisation and advanced planning tools, • Formal Six Sigma training or certification Supply Chain Planning, Supplier Performance, Inventory Management, Demand and Supply Planning, Continuous Improvement, Six Sigma, Inbound Logistics, Network Planning, Hybrid Role, Leeds You must be available with a maximum of 1 weeks notice for this role. If this role is of interest please click apply and we will be in touch to discuss further.

We are looking for a Supply and Allocation Planner to join the Logistics team. You will be the key in making the physical movement of goods match the allocation plan and alerting the business when the plan cannot be achieved. This role is the bridge between multiple departments so you will need the ability to build great cross-functional relationships along with the ability to manage and link large data sets together. Key Responsibilities: • Play an integral part in the weekly PSI planning meetings, • Allocating inbound stock to outbound orders based on the monthly allocation plan and customer orderbooks, • Track the inbound order progress to highlight any instances where slippages will cause risk in achieving the monthly sales plan, • Monitor customer orderbooks to ensure they are aligned with the allocation plan and work with the Logistics Planners to ensure customers receive the right stock mix, • Identify gaps in the orderbook where we do not have enough orders to meet the allocation plan, • Support IBP through protocol adherence and data maintenance Key Skills: • Advanced level of Excel and Microsoft Office required (XLOOKUPs and Pivots essential), • Ability to work with large data sets and link data together in a dynamic way, • Be able to communicate across different departments in a clear, concise way, • Excellent attention to line level detail in a fast-paced environment, • Ability to work under pressure and to strict deadlines, • Experience of SAP preferred but not essential Benefits Include, But Are Not Limited To: • Competitive salary with bonus scheme, • Workplace pension, • 25 days of holiday plus Bank Holidays, • In-house learning platform, develop your skills for your career and your role, • Long service awards, • Salary sacrifice schemes, • Discounts on Hisense products, • Access to a shopping discount portal, • Restaurant and café discounts at our Leeds office About Hisense Founded in 1969, Hisense is a global leader in technology for your home. We are passionate about making life enhancing technology accessible to the world through our innovations in televisions, laundry, refrigeration and other home appliances. Hisense UK is part of Hisense Europe, to discover more, watch the ___ or visit our company website ___ IMPORTANT NOTICE • We are an equal opportunity employer committed to creating a diverse and inclusive workplace. We welcome applications from candidates of all backgrounds, and all qualified applicants will be considered without regard to race, color, religion, gender, sexual orientation, national origin, disability, or any other characteristic protected by law., • As a courtesy, we strive to acknowledge all applications. However, due to the high volume of applications, we regret that we may not be able to respond to every applicant, we can only guarantee that shortlisted candidates will be contacted.

Head of Supply Chain £60,000 (flexibility DoE) + Profit-related bonus Fully Office-based An established UK-based manufacturing company business in the food sector is seeking an experienced supply chain professional to join as their Head of Supply Chain. A multi-site role, you will be responsible for the day-to-day operations and continuous improvement of end-to-end supply chain performance. The role ensures excellent customer service, efficient and cost-effective operations, and strong alignment between demand, warehousing and production. A key focus will be delivering data-driven decision-making and process implementation to support business growth. Why Apply? A growing organisation, this company values people, performance and solutions. You will be joining an ideas-led business that prioritises continuous improvement, operational excellence and customer satisfaction. The role offers the opportunity to make a genuine impact, shape ways of working across multiple sites and play a key part in supporting sustainable business growth within a fast-paced, collaborative environment. Duties and Responsibilities: • Jointly lead the performance of two operational sites with the Operations Manager, holding responsibility for customer services, internal warehousing and third-party logistics operations, • Transform customer services and warehouse functions by embedding strong performance management, customer focus, Lean ways of working and continuous improvement initiatives, • Own and improve end-to-end supply chain planning, ensuring effective alignment between customer demand, warehousing and production plans, • Maximise the use of ERP and digital systems to improve data accuracy, visibility, automation and decision-making, • Drive stock optimisation, working capital efficiency and cost control while maintaining high service levels, • Lead governance, performance management and continuous improvement with third-party logistics partners, • Establish robust SOPs, training and onboarding processes to support capability, standardisation and scalability, • Act as a senior cross-functional leader, working closely with Operations, Sales, Commercial, Finance and IT to deliver aligned supply chain outcomes and manage risk and resilience Experience/Qualifications: • Minimum of 7 years’ experience in supply chain, operations or logistics within FMCG or manufacturing, • Proven leadership experience across customer services, warehousing and supply chain functions, including third-party logistics management, • Demonstrated ownership of end-to-end supply chain performance, including service levels, inventory, cost and working capital, • Strong track record of delivering continuous improvement and Lean methodologies in operational environments, • Experience working with ERP systems and digital tools to improve efficiency, data quality and business insight, • Degree or equivalent professional experience in Supply Chain, Logistics, Operations or a related discipline, • Desirable: qualifications project management or Supply Chain Operations

Department: Operations - Service About the Role This role will oversee and optimize returns management and spare parts operations within service team, ensuring seamless service for customers, retailers, and internal stakeholders. The role will balance operational efficiency, compliance, cost control and customer satisfaction while supporting the company’s ambitious growth plans. Key Responsibilities Operations & Team Management • Lead UK returns and spare parts operations for MDA, TVA, and SDA product categories., • Act as primary liaison for the outsourced back-office resource, ensuring alignment with company standards., • Support the spare parts team in forecasting, planning, and inventory management to meet consumer/customer demand in Speed & Quality of service. Process & Compliance • Supervise end-to-end returns processes, including collections, credits, claims, and sales reconciliation., • Review process innovation to ensure in line with market and technologies., • Ensure timely month-end reconciliations and submission of process authorization requests., • Validate compliance with internal policies and external regulations., • Audit and manage Returns resale costs to achieve maximum value for money whilst ensuring pricing compliance to contracts/agreements, • Manage Spare Parts stock holding, usage, costs and pricing to maximize fulfilment, margin and warehouse/logistics efficiency., • Manage, process and Audit all returns and spare parts in line with month end Stakeholder Engagement • Serve as the main point of contact for internal teams and external partners., • Collaborate with Sales/Service management to resolve escalated issues and improve processes., • Develop and manage new customer opportunities to maximise revenue Reporting & Analytics • Generate accurate reports on returns trends, parts availability, and operational performance., • Manage ship-to account requests and maintain up-to-date records. Key Requirements • 5+ years’ experience in customer service (for returns management, spare parts, or a related field), • Strong team management skills., • Proven ability to manage outsourced partners/vendors effectively., • Strong cost management and commercial awareness, • Proficiency in process optimization and compliance frameworks., • Excellent communication skills for stakeholder and customer management., • Analytical mindset with experience in reporting and data-driven decision-making., • Experience with SAP or similar ERP systems., • Knowledge of consumer electronics/appliance sectors., • Familiarity with UK regulatory requirements for returns and spare parts Benefits include, but are not limited to: • Competitive salary, • Pension contributions, • Enhanced holiday, • Long service awards, • Salary sacrifice schemes, • Discounts on Hisense products, • Access to a shopping discount portal, • Restaurant and café discounts at our Leeds office About Hisense Founded in 1969, Hisense is a global leader in technology for your home. We are passionate about making life enhancing technology accessible to the world through our innovations in televisions, laundry, refrigeration and other home appliances. Hisense UK is part of Hisense Europe, to discover more, watch the ___ or visit our company website ___ IMPORTANT NOTICE • We are an equal opportunity employer committed to creating a diverse and inclusive workplace. We welcome applications from candidates of all backgrounds, and all qualified applicants will be considered without regard to race, color, religion, gender, sexual orientation, national origin, disability, or any other characteristic protected by law., • As a courtesy, we strive to acknowledge all applications. However, due to the high volume of applications, we regret that we may not be able to respond to every applicant, we can only guarantee that shortlisted candidates will be contacted.

Shipping Administrator (Export & Customer Service Focus) Pudsey, Leeds Full Time Competitive Salary + Benefits We are recruiting on behalf of a well-established, global manufacturing business seeking a highly organised Shipping Administrator to join their busy logistics and customer service team. This is a key role responsible for coordinating UK and international shipments while delivering excellent customer service throughout the process. You will liaise with freight forwarders, customers, and internal teams to ensure accurate documentation, smooth deliveries, and timely resolutions to any shipping queries. Key responsibilities: • Coordinate export and UK shipments from order through to delivery, • Prepare export documentation and ensure compliance with international shipping requirements, • Liaise with freight forwarders, carriers, and the Chamber of Commerce, • Track shipments and provide proactive updates to customers, • Handle queries, delays, and claims with a customer-focused approach, • Support import processes and ensure accurate record keeping, • Work with Incoterms and Letters of Credit Experience required: • Shipping, export, or logistics administration experience, • Strong customer service and communication skills, • Experience working with freight forwarders and export documentation, • Knowledge of Incoterms and international shipping processes, • Highly organised with excellent attention to detail This is a fantastic opportunity to join a respected, growing business in a pivotal role combining logistics coordination and customer service.

Inline with the next exciting stage of growth, MKI MIYUKI ZOKU are looking for a Head of Operations will lead the full operational infrastructure at MKI, reporting into the CEO. This is a leadership role responsible for leading the brand’s operational engine (warehouse, fulfilment, logistics, supply chain, systems, and customer experience), ensuring it operates seamlessly, efficiently, and at a level that supports sustained domestic and international growth. Working closely with the CEO, this role will design, lead, and continuously improve the systems, processes, and partnerships that underpin MKI’s commercial performance and customer experience. WAREHOUSE & FULFILMENT The Head of Operations will own the end-to-end warehouse and fulfilment operations including: • Leading and directing MKI’s on-site warehouse and fulfilment function, ensuring accuracy, efficiency, and best-in-class operational standards., • Growing the current scalable fulfilment model to support continued growth across DTC and B2B., • Oversee the warehouse team’s performance, capacity planning, and continuous improvement initiatives. FORECASTING & STOCK MANAGEMENT Working in collaboration with the sales team on inventory planning across DTC channels, including: • Analysing stock movement and sell-through to anticipate gaps or overstock, ensuring optimal inventory levels and business continuity., • Partnering closely with sales, ecommerce, and marketing teams to align forecasts with campaigns, launches, and wholesale commitments., • Use of data-led forecasting to inform buy quantities, launch volumes, and long-term growth planning. LOGISTICS & SUPPLY CHAIN Once product is approved for production, this role will lead on the ownership of the supply chain, areas of responsibility include: • Management of shipping from all countries of origin, including negotiating freight rates and ensuring cost efficiency and reliability., • Building and maintaining strong and productive relationships with freight forwarders, couriers, and logistics partners., • Aligning logistics planning with production timelines, wholesale partner delivery schedules, and international expansion requirements. CUSTOMER EXPERIENCE To ensure a seamless operational infrastructure, this role will manage the customer experience department including: • Management of the customer experience team., • Delivery and maintenance of standards across fulfilment, returns, and customer support., • Implementation and management of customer service platforms and tools to improve response times, insight, and service quality., • Drive operational improvements and enhance brand perception., • Working closely with e-commerce and marketing teams to ensure operational excellence supports commercial and brand objectives. SYSTEMS & INFRASTRUCTURE Ownership of all operational systems, including inventory management, warehouse systems and reporting tools to: • Identify and implement physical and digital improvements to increase accuracy, visibility, and control., • Ensure the operational infrastructure remains scalable, robust, and fit for purpose as the brand scales. STRATEGIC GROWTH & INTERNATIONAL Working alongside the CEO to support MKI’s expansion and operational management into new marketplaces including: • Ensure operational readiness for new territories, partners, and fulfilment models., • Working in collaboration with the wider teams to provide operational insights to inform strategic and commercial decisions., • Identify systems, processes, and partnerships required to support global scale. ATTRIBUTES • At least 7 years’ experience in warehousing, logistics, and operations., • Currently holds a senior operational role., • Experience in fashion is highly desirable, but not essential., • Strategic operational leader with a hands-on approach, looking for a role to shape and optimise end-to-end business operations., • Calm, decisive, and solutions-focused under pressure., • Commercially astute, with deep expertise in forecasting, inventory management, and operational efficiency., • Structured, detail-oriented, and systems-driven., • Confident communicator and collaborative leader, with a track record of developing teams and growing operational capabilities. KEY CONSIDERATIONS Before applying for the role, consider the following: • The role requires being on-site Monday–Friday., • MKI HQ is based in Bingley, West Yorkshire, so candidates must be able to commute or relocate as needed. RECRUITMENT PROCESS Stage 1: Initial Screening Call · A brief conversation with the HR representative to review your experience, motivations, suitability for the role and business fit. This is an opportunity to discuss your career achievements, ask questions and ensure alignment with MKI’s operational ambitions. Stage 2: Onsite Leadership Meeting · A face-to-face meeting at MKI HQ with the CEO to explore your operational leadership experience, strategic thinking, and approach to managing complex, multi-functional operations. Stage 3: Operational Assessment Task · A practical exercise designed to evaluate your problem-solving, forecasting, and decision-making capabilities, presented back to the CEO. To apply, please email your CV and covering letter to – applications close 6th March 2026.

Field Services – Service Operations Lead Our Field Services – Service Operations Lead will oversee the planning, coordination, and execution of field service activities to ensure high-quality service delivery, operational efficiency, and an exceptional customer experience. This role is responsible for managing day-to-day field operations, optimising service processes, coordinating and managing the partner network, and driving continuous improvement across service workflows. Acting as the primary link between customers, internal teams, and field staff, the Lead ensures service commitments are met, SLAs are achieved, and all operations comply with company standards, safety regulations, and best practices. This position plays a critical role in enabling service excellence by improving operational throughput, reducing downtime, overseeing service quality, and implementing tools and processes that enhance productivity Key Responsibilities • You will be the primary escalation point for field-based service issues, delays, or risks., • Ensure SLA, KPI, and customer satisfaction targets are consistently met., • Coordinate with Service Desk and Technical teams to ensure seamless end-to-end incident and request fulfilment., • Oversee resource planning, including capacity management, cover, and skills alignment., • Drive first-time fix improvement and reduction of repeat visits., • Ensure field engineers comply with processes, safety standards, and documentation requirements., • Identify and implement operational improvements across tooling, workflows, and service delivery., • Provide clear operational reporting and insights to senior stakeholders., • Support onboarding, coaching, and performance management of field engineers., • Monitor and manage partner and customer performance to ensure service levels and contractual commitments are met., • Demonstrate ownership of contracts and commercial awareness, proactively managing commercial considerations and contractual commitments within service delivery. Knowledge, Skills & Experience Essential • Demonstrated knowledge of field service operations, service delivery models, and workflow optimisation, • Proficiency in service management platforms (e.g. ServiceNow), • Knowledge of SLA, KPI, and performance management frameworks, • Understanding of asset management, logistics, and inventory control, • Ability to drive continuous service improvement and process optimisation Key Attributes • Operational excellence mindset, • Exceptional communication and stakeholder management skills, • Highly organised with strong attention to detail, • Proactive, adaptable, and effective in a fast-paced environment, • Confident and credible when working with engineers, partners, and customers Additional Requirements This is both an internally facing leadership role and a customer-facing service role. Regular customer site visits are essential, and candidates must be willing to travel as required.

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The Customer Service Lead in a freight environment oversees a team responsible for managing shipments, resolving logistics issues, and delivering exceptional service to shippers, consignees, and key accounts. Experience in freight forwarding, logistics, or supply chain customer service. Crane Worldw

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You will be working closely with the Customer Service Team Leaders and Operations Managers helping to provide the best experience possible for our customers. The main goal of these roles is to provide the best customer service to both out internal and external customers that call into the Centre. We

Shifts are usually between 11am-2pm however longer shifts may be offered if necessary to meet service requirements. Although a qualification is not essential to apply for this post you should have relevant experience with children and/or young people and demonstrate a commitment and ability to under

Position: Accommodation Cleaner.Type: Part-Time / Seasonal - working Mondays and Fridays.Join our One Great Team here at Haven as an Accommodation Cleaner, where you'll help create spotless, welcoming spaces for our guests to enjoy their next adventure!.We're looking for reliable, detail-focused tea

Supporting people to settle into the service and understand routines, rights and responsibilities. Experience in social care or addiction services is desirable but not essential. During that time, we have worked hard to understand the needs of the people who turn to us for help and with them have be

Casual Cleaner - Fontwell Park.Be part of the team behind the scenes at one of the South's most exciting racing and events venues.Fontwell Park is looking for reliable and hardworking Casual Cleaners to support our race days and non-racing events throughout the year.From thrilling National Hunt fixt

To ensure that good Health and Safety procedures are always enforced for the protection of you, other staff and customers. As a Cleaner for Tenpin, you will be responsible for ensuring our Customers have an.

Earn up to £700 a week in your free time by providing feedback on everyday products and services. If needed, try out products or services ahead of your session.

Positive attitude with the natural ability to provide excellent service in a team environment, dealing with people from many cultures.

At Etex, our purpose is to inspire new ways of living.We are an international leader in sustainable construction, driven by a passion for excellence, but it's our people that are our top priority.We connect, collaborate, and champion the well-being of our employees, forming partnerships and pioneeri

Support families in accessing provision such as education, welfare rights, health, housing, domestic violence, mental health and emotional wellbeing services. Work collaboratively with the other Family Support Services and multi-agency partners. Ensure that the voices and needs of children and young

Our client is committed to ensuring that individuals who use their services receive great enabling support from a team of highly trained and engaged staff in environments that are homely and comfortable. They know that care isn’t ‘one size fits all’ and that’s why they work t

What’s more, our client prides themselves on their employee experience, and are committed to inclusivity, having had many employees working for them who were previously attending their services. Please make it known if you are on the DBS update service. The services advertised by Webrecruit are th