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Product Support Manager We’re partnering with a fast-growing UK SaaS business on a pivotal Product Support Manager hire. You’ll lead day-to-day support operations, raise the bar on service quality, and turn customer feedback into product improvements, all while helping a scaling platform keep users happy and engaged. Role Overview: • Location: Leeds City Centre/Hybrid (2+ days per week), • Package: £35,000–£40,000 per annum & benefits, • Industry: Cyber Security/SAAS What You’ll Be Doing: • Owning the support function day to day, workflows, staffing, priorities and standards., • Setting and tracking performance metrics (think SLA, CSAT, first/average response times) and acting on the data., • Handling escalations with empathy and pace; ensuring customers leave every interaction better than they arrived., • Partnering with Product to surface issues, prioritise bugs, and feed insight back into the roadmap., • Building and refining knowledge bases for customers and internal teams., • Spotting trends, recurring problems and automation opportunities to scale support efficiently., • Coordinating comms and response during incidents/outages; keeping stakeholders in the loop., • Working closely with Customer Success and Sales to protect retention and satisfaction. Main Skills Needed: • 3–5+ years in customer/technical support in the SAAS sector, • Experience being the sole point of support for customers or leading a team., • Strong diagnostics mindset: comfortable troubleshooting, interpreting data and improving processes., • Proven experience being client-facing and providing support across phone, email and video., • Hands-on with modern support stacks (e.g. Zendesk/Intercom), ticketing and product tooling (Jira), and CRM (Salesforce)., • Calm, clear communicator who manages escalations with professionalism and care., • Experience in high-growth/scale-up environments; M365/AD or Google Workspace admin; familiarity with cloud, SQL and reporting would be desirable., • Experience in a product support would be be desirable., • Individual with a passion for problem-solving! What’s in It for You: • Competitive salary with regular reviews, plus pension and 25 days’ holiday., • Exceptional opportunity to step into a newly created role with career development available., • Personal development fund for courses, certifications and conferences., • Flexible hybrid set-up from a central Leeds location, with a friendly, people-first culture., • Regular socials and the chance to shape how a growing support function operates. Call to Action: We’ll keep this simple: if it sounds good, get in touch. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.

You will be experienced in running a branded restaurant operation and looking for a step into a hotel career or already working within a hotel in a Restaurant or Bar Manager position and looking for more responsibility. We recycle a minimum of 70% of the waste from our hotels. This target is achiev

Entry Level Sales Assistant - Full-Time (No Industry Experience Required) Immediate Starts Available! Bring your drive, enthusiasm and passion to our clients sales and marketing company and they will give you the best mentoring in the business for you to be a success! Our client in Leeds is looking for enthusiastic, ambitious, and friendly individuals to join their fantastic sales and customer service network. They need your help to expand even further and meet growing client demand! Our client would love for you to be part of their continued success. What’s involved: • Act as the front-line representative within a dynamic sales and customer service network., • Engage directly with customers while representing prominent UK brands., • Deliver exceptional customer service, setting the standard for quality interactions. Some of the advantages they can provide you with: • Fantastic commission-based earnings, incentives and rewards., • Weekly pay, • The opportunities for national and international travel., • Great social calendar., • Access to coaching in Customer Service / Sales / Marketing and Progressive opportunities., • An immediate start., • Full product and client guidance., • The opportunity to build your skills and experience from the ground up. The key attributes they are looking for are; • Positive and proactive attitude., • Professional manner and appearance., • Commitment to high customer service standards., • Strong English speaking skills and the ability to hold engaging conversations., • Full-time equivalent availability - must be eligible for full-time work within the UK. These are field based; face-to-face sales opportunities within the Leeds area and this company is keen for you to make a real success of your new self-employed career. All income is from fantastic commission-based earnings plus amazing incentives! Don't miss out. Apply online now! If you have any kind of experience in sales, customer service, marketing, promotions i.e. sales assistant, retail manager, direct sales, field sales, call centre, customer service assistant, sales representative, sales manager, campaign management, events coordinator or any kind of hotel, front of house or bar experience, this will really help you get a head start in this field based opening as you will already have some great face to face customer service / sales skills. This role is not suitable for candidates still in education (school/College/University), or current international students. Due to availability, our client is seeking candidates that can work 4-5 full days per week. Roles are based in Leeds. *Please note that by applying to this advert, you acknowledge our privacy policy applies and give consent for Blackwater Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying.

Role: National Account Manager - Grocery Location: HARIBO Castleford, Leeds (hybrid working) Working hours: 38 hour per week Position type: Permanent Salary: Competitive; plus a company car and up to a 20% bonus We are on the hunt for a ‘National Account Manager’ to come and join our happy world of HARIBO and support our impressive Grocery channel! Within this role you will report directly into our fantastic Head of Grocery whilst also building sweet relationships with our Shopper Marketing, Category, Brand, Sales and Supply Chain teams and not forgetting our external customers too. To add to our HARIBO mix, it is essential you’re able to achieve sustainable volume, value, and market share growth within your portfolio, consistent focus on our core brands, and a passion to secure customer partnership status. How you’ll contribute to the mix: • Sales strategy and strategic business management:, • Constructing, developing, implementing, and measuring tailored customer business plans to deliver sustainable and profitable sales growth, • Reviewing all customer business plans and proposes to agree and make changes that will positively drive sales and profit, • Competently using persuasive selling and negotiation skills/techniques to secure business plan objectives and new listings, • Conducting regular store audits to check agreed activity and to accurately measure the quality of implementation, • Commercial awareness:, • Conducting detailed and thorough promotional analysis of every customer promotion to ensure that there is commercial payback, • Monitoring the budget control template and investment analysis report to ensure that it is in line with the agreed plan and actual allocated spending, • Managing the credit rating and pro forma agreements whilst collaborating with the credit manager, • Customer relationships:, • Building and establishing exceptional relationships with all buyer and category contacts, • Collaborating with influencers and decision makers to drive mutual profitable sales volume and growth, • Forecasting and Logistics:, • Supplying accurate sales forecasts and collaborating with the Supply Chain team to aid the communication process with customers, • Considering cost effective ways of saving on transport costs Can you supply our essential ingredients? We are on the hunt for an individual with proven commercial Sales experience within the sweet world of FMCG. Are you currently operating at NAM level? Or are you a credible NAE ready to take the steps to enhance your career? …look no further! One of our core ingredients is the ability to demonstrate and deliver exceptional sales and business management capabilities… do you have what it takes? We are also looking for someone who has proven experience of building fizz-tastic partnership status relationship capabilities as well as a key eye for detail to be able to thrive within this role. Are you someone committed to self-development, striving to improve personal performance and raising the bar across the Sales team? Are you also a sweet-lover and have a sugary passion for the HARIBO brand?.. this could be your opportunity to join the sweet life of HARIBO. The extra sweet stuff: • 36 days holiday (including bank holidays), • 8% pension (matched by HARIBO), • Private medical insurance- single cover -Group income protection • Market leading life assurance, • 20% discount in our stores If our sweet insights into this role have got you craving developing your career with HARIBO, why not apply today to join the mix!

Location – Leeds Salary – £35–50k, depending on experience 🚀 Ready for your next big move? We’ve got an exciting Media Account Manager or SAM opportunity with one of the UK’s most ambitious agencies. If you’re a proven planner and buyer across TV, radio, outdoor, digital, and print — and you’re itching to take the lead, drive impact, and shape campaigns that make a difference — this could be your perfect next step. You’ll be at the forefront of client relationships, steering innovative strategies, and inspiring a talented team to deliver outstanding results. Creativity, collaboration, and leadership will define your day-to-day. What You’ll Do ✔ Plan & buy – Manage campaigns across TV, radio, outdoor, digital, and print to deliver tangible client success. ✔ Think big – Shape long-term strategies that fuel growth. ✔ Build partnerships – Take ownership of key client, media owner, and stakeholder relationships. ✔ Lead & inspire – Mentor and guide your team to reach their full potential. ✔ Win new business – Get involved in pitches and presentations that bring exciting opportunities to the agency. ✔ Collaborate – Work seamlessly across departments to give your clients an edge. What You’ll Bring 🎯 Experience & skills: • 2+ years in media planning and buying, including TV., • Proven ability to lead and grow client relationships., • Confident communicator and presenter., • Collaborative – A natural team player who builds strong connections., • Proactive – Always spotting opportunities to improve campaigns., • Strategic – Able to zoom out on the big picture while keeping an eye on the detail., • Supportive leader – Helping others thrive is second nature. Why Join? 💼 Big names, big opportunities – Work with leading brands across industries. 📈 Clear progression – Accelerate your career with defined growth pathways. 🎉 Brilliant culture – From socials to sabbaticals, this agency has your back. 🎯 Ready to raise the bar? If you’re ambitious, creative, and eager to make your mark, we’d love to hear from you. 👉 Click Apply Now to kick off your next adventure! 💼✨

Engineering Lead – AI-SaaS Platform | Tripled ARR in 12 months Remote-first (UK) with hybrid London office option Up to £150,000 per annum plus equity Typescript/Node, React, GCP/AWS Engineering Lead - We’re working with an amazing scale-up who raised a very impressive Series B round earlier in 2025. They are building an AI-native SaaS platform that’s redefining sector and have experienced explosive growth over the past year tripling their ARR. They are scaling their Engineering team to match the ambition of their product and customers. The Engineering Lead We’re hiring Engineering Leads to guide small, focused squads (up to 4 Engineers) while remaining hands-on in the codebase. This isn’t a “people manager only” role — around 70% of your time will be technical, leading the design and build of AI-native solutions with real-time infrastructure and a seamless frontend experience. The remainder will be spent coaching, mentoring, and supporting your team’s growth. For the first three months, you’ll contribute as an individual contributor, embedding yourself in the product and tech stack before taking on leadership responsibilities. What you’ll do • Lead a small team of Engineers while staying deeply technical, • Contribute across the stack (React, Node.js/Typescript, GCP) with backend experience highly valued, • Shape and deliver high-quality features that scale with thousands of customers, • Advocate for engineering best practices and help raise the technical bar, • Collaborate with product and design to deliver exceptional user experiences What you’ll bring • Proven experience leading small teams while still contributing technically, • Strong backend development expertise (Node.js, Typescript; Go a plus), • Familiarity with cloud-native architectures (GCP or AWS), • Excellent communication skills and a collaborative mindset, • A balance of technical depth and people-first leadership This is an amazing opportunity for an Engineering Lead to join a fast-growing scale-up as they take the next leap in their journey. Please reply with your CV of call Simon for a chat. Engineering Lead – AI-SaaS Platform | Tripled ARR in 12 months Remote-first (UK) with hybrid London office option Up to £150,000 per annum plus equity Typescript/Node, React, GCP/AWS

HiStory Hospitality is looking for a Restaurant General Manager to lead an exciting new opening in Cornwall. You will be a hands on, inspiring and enthusiastic leader, responsible for delivering an incredible dining experience to all our guests in a friendly and creative restaurant environment. What We Can Offer You • 50% staff discount across all restaurants within the group, • Team referral bonus up to £2,000, • Additional paid day off for your birthday, • Staff meal and drinks while on shift, • Regular and calendared staff socials, • Access to Hospitality Action’s Employee Assistance Programme where advice and counselling are available to assist with mental health, • Investment in training and development with qualifications across Wine, H&S, Food Safety and HR Restaurant General Manager Requirements • Previous experience as a Restaurant Manager essential, preferably Michelin or 3+ Rosette, • Proven ability to lead, train and inspire a team, • Possess a passion for hospitality and service at the highest level, • Excellent knowledge of food and beverage, • Experienced in managing financials, recruitment and team development, stock management and health and safety, • Warm, friendly and humble personality, • Enthusiastic and proactive, with impeccable attention to detail, • The desire to develop your career within an ambitious and growing restaurant group We strive to be a company that is inclusive in terms of age, gender, identity, race, sexual orientation, ethnicity, and to create an environment where everyone, from any background, can be happy at work. We’d love to hear from you if you’re a Restaurant Manager and up for a new challenge. Tom Sellers Hailing from Nottingham, Tom Sellers is a two Michelin-starred Chef who opened his first restaurant, Restaurant Story, at 26. At launch, Tom’s unique approach garnered significant critical acclaim, being awarded a Michelin Star just five months after opening, with a second star following in 2021. Tom learned his craft from some of the world’s most influential Chefs and spent time working alongside the likes of Tom Aikens in London, Thomas Keller at three Michelin-starred per se in New York, and René Redzepi at two Michelin-starred Noma in Copenhagen, all before the age of 21. Story Cellar, a Parisian inspired rotisserie style restaurant opened in 2023 to much critical acclaim followed by Dovetale at 1 Hotel Mayfair, where the restaurant offers a sustainably minded, produce led à la carte menu of reimagined European classics, bolstered by dishes cooked over the grill, and an abundant raw bar.

Head of Field Medical Are you a Field Medical leader who’s built, coached, and optimised high-performing MSL organisations and now wants to shape best practice across multiple biopharma teams? This role lets you set the bar for Field Medical excellence while partnering with top-tier clients. THE COMPANY Join a fast-growing biopharma consultancy operating across the UK, Europe, and the US. The team blends seasoned physicians, PhD scientists, and life-science professionals who sit at the interface of R&D and commercialisation helping clients bring transformative medicines to patients and scale scientific engagement with rigour. This is a great opportunity for you to grow at an accelerated rate alongside this fast growing company building and leading a team of MSL consultants globally. THE ROLE As Head of Field Medical, you’ll be the strategic and delivery lead for all Field Medical programmes. You will: • Design and implement Field Medical strategies aligned to asset lifecycle and company goals., • Lead deployment planning, territory mapping, stakeholder identification/segmentation, and KOL mapping., • Craft scientific exchange plans and insight-generation approaches, and provide thought leadership on Field Medical innovation., • Build capabilities: create onboarding and advanced MSL training, coach field leaders, and develop SOPs, guidance, and tools., • Oversee delivery: budget and resource planning, cross-functional coordination, engagement tracking, metrics, and scientific resources (e.g., MSL decks, FAQs). ABOUT YOU You’ll excel here if you bring: • Substantial experience across Field Medical roles (e.g., MSL, MSL Manager/Medical Lead) and Field Medical Excellence leadership., • A track record delivering strategic and tactical Field Medical support in consultancy, agency, or in-house settings., • Location: Remote (UK based) If this sounds like your next step, apply now!